Gear Works Cyclery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My apologies for my late responseMy week-old son had to be hospitalized overnight I do not accept the business' response, as the dress has not yet arrivedSome of the bridesmaids in our party have now received their dresses (over the past weekend) and of us have yet to receive the dressI would like my dress sent ASAP as I will likely need postpartum alterationsThe only response I have received from the business is to be told that our bride's fiancé wants the dress order cancelledHe was merely insisting they send the dresses or cancel them so we could order new dresses elsewhere that will be here in time for the weddingI appreciate any help you can provide us in receiving the dressesOr a refund if they cannot mail the dress within the next weekThank you so much In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 11405025, and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received a call from the Revdex.com saying that you were going out of business and not supplying any orders, now you are saying that the dress has shipped even though there is no tracking number that has been sent to the bridesmaidAlso the wedding is in two days! I highly doubt the dress will arrive in timeProvide a tracking number or refund the money! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Kristy Aubry

We made a mistake We are sorry and would like to apologize for not providing your wedding attire in the time promised We let you down, which is the last thing we would ever want to doWe realize how frustrating and upsetting this whole situation has been for you and understand that you are now dealing with the repercussionsFor that, we are also sorry It was our error and we take full responsibilityThe mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner We regret that this ever happened and hope you will accept our sincerest apologiesWe have the dresses now and are ready to ship them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept that response because they never stated what they intend to do to make it rightThey told you Revdex.com that they did not have money to process my refundI want my money and they need to pay extra for ruining the event/weddingThey kept assuring me that I would have it before the weddingI never received it and didn't have an extra month to rush order one from another placeThey said they would refund my money and never didThis is absolutely ridiculous and such a scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Dress Direct regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While an apology is a nice gesture that in no way resolves the issueThree dresses were paid for that were never delivered causing great stress and additional expense, not to metion a wedding that had to be reworked because of lack of communication or regard for the customerExtremely poor customer service also contributed to this issueThe only appropriate and acceptable resolution to this issue will be refunding the cost of the original order as well as paying for the expense of buying replacement dresses, $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although they apologized and accepted responsibility, I was not offered a refund for my unreceived merchandise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] purchased her dress on November **, She chose a production time of to weeks (we also have other production times of as little as six weeks)The production time is the amount of time the manufacturer takes to make the dress in the factoryThe production time was due to end between February [redacted] and February **, She also chose ground shipping, which is an additional five days until the dress is received (we also offer overnight and two day shipping)Once the dress was completed, imported and cleared customs, the manufacturer shipped it to us and we in turn shipped it to the consumer***'s dress was shipped to her on February **, and is scheduled to be received by her on February **, We have all the documentation to support these dates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They still have currently stolen $of my money After telling me the way to get my money back was to dispute the credit card charge, they sent the dresses anyways and were able to close the disputed charge - and have since ignored or hung up on me when I've called I've now spent more of my own money sending the dresses back to their store as advised by my credit card company as what I had to do to re-open the disputed charge Nothing here is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Tracking No *** [redacted] Shipped - Received 42016Buyer refused package/returned itemDisputed charge - has been refunded by her credit card company

Revdex.com:At this time, I have not been contacted by Parker Tuxedos, Penelope Bridal, Dress Direct regarding complaint ID [redacted] .Sincerely, [redacted] ***

Please accept our sincere apologyWe are very sorry to learn that your experience with us was less than adequateWe should have handled the situation differently We regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional serviceWe respect to the timing of the dresses, we made a mistake We are sorry and would like to apologize for not providing your wedding attire in the time promised We let you down, which is the last thing we would ever want to doWe realize how frustrating and upsetting this whole situation has been for you and understand that you are now dealing with the repercussionsFor that, we are also sorry It was our error and we take full responsibilityThe mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner We regret that this ever happened and hope you will accept our sincerest apologies It was never our intention to miss your event date

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved They have said this before and I have yet to see any money post to my accountWhen I get my money ey back I will accept their responseRight now it is all just words no action In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We made a mistake. We are sorry and would like to apologize for not providing your wedding attire in the time promised. We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that... you are now dealing with the repercussions. For that, we are also sorry. It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner. We regret that this ever happened and hope you will accept our sincerest apologies. You had ordered the dress Fresco and the color Fresh was pulled by mistake. It was never our intention to miss your event date.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Don't even think about saying I didn't get my dress because I filed a dispute with my card companyI didn't get my dress because you had money "tied up" and didn't pay the manufacturer and they quit sending you dressesFunny my card was charged in January for the dress thoughThe way your company can't respond to their customers made me really question if I would get my money backShadiest business deal I've experienced to dateBut if blaming your customers for your lack of business ethic makes you feel better then good for you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is simply no excuse in the world that would satisfy me at this point. If this were an item I could have ordered from somewhere else and still received in time, I would be able to look past their mistake. But the fact that I ordered it in January and didn't find out that I would not be receiving my dress until last week is in unacceptable. I didn't even hear it from the company, I heard it from BBB which makes it that much worse. I wasn't able to get a replacement dress and I am so disappointed and upset. A company that does business this way should not be in business. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although the apology is appreciated, the business did not provide a specific date the purchased products would be delivered, after failing to provide those products within the agreed upon time periodThey also did not acknowledge my resolution request was to cancel the order and obtain a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We made a mistake. We are sorry and would like to apologize for not providing your wedding attire in the time promised. We let you down, which is the last thing we would ever want to doWe realize how frustrating and upsetting this whole situation has been for you and understand that
you are now dealing with the repercussionsFor that, we are also sorry. It was our error and we take full responsibilityThe mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner. We regret that this ever happened and hope you will accept our sincerest apologies. We are working diligently to obtain your order in time for your event

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The dress that was overnighted, after I had told them not to do so, did not ever make it to the weddingIt needed to be altered, it also is still at the post office as we had left for the wedding by the time it was deliveredSo that fact that I had to buy other dresses was necessary after all.
I no longer want to deal with this business as they are a miserable excuse of a businessMy foul language came after they purposely ignored my statement to not ship the dress and also lied to me, from the owner of the business none the lessI hope they are flagged and that someone reads the review and takes their business elsewhere.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Six dresses were shipped last week Four will ship this week