Gear Works Cyclery

Revdex.com:At this time, I have not been contacted by Parker Tuxedos, Penelope Bridal, Dress Direct regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They still have currently stolen $597 of my money.  After telling me the way to get my money back was to dispute the credit card charge, they sent the dresses anyways and were able to close the disputed charge - and have since ignored or hung up on me when I've called.  I've now spent more of my own money sending the dresses back to their store as advised by my credit card company as what I had to do to re-open the disputed charge.  Nothing here is resolved.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The dresses have not been received from the manufacturer.  We have scheduled to have a full refund for these purchases.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although they apologized and accepted responsibility, I was not offered a refund for my unreceived merchandise. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Buyer disputed charges and has been fully refunded.  Dresses will not be sent.

Buyer has been scheduled for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved  They have said this before and I have yet to see any money post to my account. When I get my money ey back I will accept their response. Right now it is all just words no action. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 No [redacted] (spelled wrong) is not a customer but [redacted] is. I filled this complaint for her because no one at the company would return her phone call or email. By the time she spoke with someone they were rude and hung up on her telling her that her money spent wasn't that much so she shouldn't care about whether the dress arrives on time. Based on your estimate the dress will NOT arrive on time for the wedding even though it was ordered well in advance! The order should be canceled and the money refunded. The website states that orders can be canceled if the item has not shipped. The customer service or lack thereof is beyond ridiculous. We just want a refund of the money because the dress will be unusable.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please accept our sincere apology. We are very sorry to learn that your experience with us was less than adequate. We should have handled the situation differently.  We regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride...

ourselves on. We value our customers and understand how important it is to offer exceptional service. We respect to the timing of the dresses, we made a mistake.  We are sorry and would like to apologize for not providing your wedding attire in the time promised.  We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that you are now dealing with the repercussions. For that, we are also sorry.  It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner.  We regret that this ever happened and hope you will accept our sincerest apologies.  It was never our intention to miss your event date.

We made a mistake.  We are sorry and would like to apologize for not providing your wedding attire in the time promised.  We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that...

you are now dealing with the repercussions. For that, we are also sorry.  It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner.  We regret that this ever happened and hope you will accept our sincerest apologies.  You had ordered the dress Fresco and the color Fresh was pulled by mistake. It was never our intention to miss your event date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is simply no excuse in the world that would satisfy me at this point. If this were an item I could have ordered from somewhere else and still  received in time, I would be able to look past their mistake. But the fact that I ordered it in January and didn't find out that I would not be receiving my dress until last week is in unacceptable. I didn't even hear it from the company, I heard it from Revdex.com which makes it that much worse. I wasn't able to get a replacement dress and I am so disappointed and upset. A company that does business this way should not be in business.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Don't even think about saying I didn't get my dress because I filed a dispute with my card company. I didn't get my dress because you had money "tied up" and didn't pay the manufacturer and they quit sending you dresses. Funny my card was charged in January for the dress though. The way your company can't respond to their customers made me really question if I would get my money back. Shadiest business deal I've experienced to date. But if blaming your customers for your lack of business ethic makes you feel better then good for you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tracking No. 9405510200830182987419 Shipped 6/2/2016 Delivered 6/4/2016