Gear Works Cyclery

Buyer disputed payment and was refunded by her credit card company Dresses were not be shipped due to dispute

We made a mistake. We are sorry and would like to apologize for not providing your wedding attire in the time promised. We let you down, which is the last thing we would ever want to doWe realize how frustrating and upsetting this whole situation has been for you and understand that
you are now dealing with the repercussionsFor that, we are also sorry. It was our error and we take full responsibilityThe mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner. We regret that this ever happened and hope you will accept our sincerest apologies. It was never our intention to miss your event date

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11405025, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a call from the Revdex.com saying that you were going out of business and not supplying any orders, now you are saying that the dress has shipped even though there is no tracking number that has been sent to the bridesmaidAlso the wedding is in two days! I highly doubt the dress will arrive in time. Provide a tracking number or refund the money!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Kristy Aubry

*** *** is not a customer of our company. Due to the nature of bridesmaid dresses, they are made to order and are not canceallable after three business days. The orde* *** is not scheduled to ship for over another month

At this time, I have been contacted directly by Dress Direct regarding complaint ID ***, however my complaint has NOT been resolved because:
The business contacted me via their website with the response belowI had already spoken with them in person in April and I was informed
that the dress would not be available for the wear date of 4/**/and I would receive a refund since they could not get the dress in timeI have not received a refund to dateThe response I received below seems to indicate that they are still trying to get me the dress when the wedding and wear date have already passedI demand a full refund from them.
WE APOLOGIZE IF OUR SERVICE DID NOT MEET YOUR EXPECTATIONS AND APPRECIATE YOU TAKING YOUR TIME TO SHARE YOUR CONCERNSOUR GOAL IS TO PROVIDE A CONSISTENTLY RELIABLE AND EXEMPLARY SERVICEDUE TO THE OVERWHELMING AMOUNT OF ORDERS, YOUR ORDER WAS NOT EXECUTED ON THE DELIVERY TIME AS PROMISED- UP TO WEEKSWE REGRET TO HAVE NOT FULFILLED YOUR ORDER ON THE WEAR DATE OF APRIL ***, DUE TO THE OVERWHELMING AMOUNT OF ORDERS, YOUR ORDER HAS NOT BEEN EXECUTED ON THE DELIVERY TIME AS PROMISED- UP TO WEEKSHOWEVER, WE SHALL TRY TO EXPEDITE THINGS AND EVERY EFFORT SHALL BE MADE TO DELIVER YOUR PRODUCT IN TIME BEFORE THE REQUESTED DATE TO ACCOMMODATE FITTING AND SHIPPINGONCE MORE, WE ARE TRULY SORRY THAT YOU HAD TO FACE SOME INCONVENIENCE ON OUR ACCOUNT.WE FULLY APPRECIATE THE INDULGENCE YOU HAVE SHOWN TO US IN EXTENDING THE DATE OF DELIVERYAS WE AIM TO PROVIDE A CONSISTENTLY, RELIABLE AND EXEMPLARY LEVEL OF CUSTOMER SERVICEWE HOPE THAT YOU WILL ACCEPT OUR APOLOGIES FOR THE DELAY AND CONTINUE THE SAME FRIENDLY RELATIONSHIP. THANK YOU FOR TRUSTING DRESS DIRECT WITH YOUR EVENT!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did dispute the charge because Dress Direct provided a 10-week window for order completion and did not follow throughConveniently, their new proposed shipping date fell just outside of my credit card company's window to file a disputeI would like to highlight that Dress Direct's recent response still focuses on the 'shipment of dresses', not the cancellation of the orderI do not trust the integrity of this companyThey will never receive business from me again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The item ordered online from Dress Direct was finally delivered on 3/**/after being ordered on
12/*/I will never use this company again, nor would I ever encourage anyone to use itThey've commented they will "change their policy" of ordering dresses months in advance versus "12-weeks", but I have no idea if that will actually take place.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My apologies for my late responseMy week-old son had to be hospitalized overnight
I do not accept the business' response, as the dress has not yet arrivedSome of the bridesmaids in our party have now received their dresses (over the past weekend) and of us have yet to receive the dressI would like my dress sent ASAP as I will likely need postpartum alterationsThe only response I have received from the business is to be told that our bride's fiancé wants the dress order cancelledHe was merely insisting they send the dresses or cancel them so we could order new dresses elsewhere that will be here in time for the wedding. I appreciate any help you can provide us in receiving the dressesOr a refund if they cannot mail the dress within the next weekThank you so much.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Buyer disputed charge and has been refunded by her credit card company Dress will not be shipped due to dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Careful consideration was take when selecting the bridesmaids dress for the wedding that has now pastedA great amount of stress was created by this company's lack of communication and failure to produce a product for which they collected in fullAgain, the only acceptable and appropriate resolution to this complaint is refund for the original dresses and payment for the replacement dresses that had to be purchased at the last minuteWhile it is not important to the parties at dress direct, for the bride this was a major issue that derailed wedding plans at the last minute.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hereat Penelope Bridal we realize that getting married is a very stressful endeavor. We go the extra mile to ensure that eachclient is kept up to date on the status of their wedding gown, bridesmaid gownor tuxedoOn September *** we generated a shipping postage tag through*** in
anticipation of receiving the bridesmaid dresses on September ***. This is our practice so that we can turnaround the dress shipments the same day. Unfortunately, the lady who packed *** *** order inadvertentlyleft one dress out of the box. Itappears that the package was redirected on the *** and ***,which could have further delayed receiptWe did receive a voicemail from *** ***on the evening of September *** after we had closed for the day. She did call the following day (September ***). She indicated that we had not shipped all thedresses. Verifying that, we immediatelyshipped the dress overnight so that she could have all the bridesmaid dressesfor her wedding. (Attached is thetracking for the original package and the overnight package.) It was achallenge to discuss the matter with *** *** on the telephone on asshe used a lot of foul epithets (f-words) and other inappropriate language duringconversations with our staff and management. She said that she wanted to keep all three dresses and have us reimburseher in full for all three dresses. She alsosaid that she would have to go to a store and purchase other dresses for thewedding. With the third dress shippingovernight, it would not be necessary to buy other dresses. It is unusual for one bridesmaid to wear theplanned dress and the other bridesmaids to wear store bought gowns when theyhave all three dresses in hand (and in ample time to make alterations). A possible scenario is that the other twobridesmaids were no longer participating in the weddingPenelopeBridal never wants to have a dissatisfied and ***et customer, particularly abride. We apologize for the stress thishas caused her. We sincerely hope *** *** has a terrific wedding and a wonderfulmarriage! God bless her and all herfriends and family

Buyer has disputed the charge and has been fully refunded by her credit card company Dresses were not shipped due to the dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
of the dresses have shippedI
need the last dress to ship given the wedding is next week!Thank you!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We made a mistake.  We are sorry and would like to apologize for not providing your wedding attire in the time promised.  We let you down, which is the last thing we would ever want to do. We realize how frustrating and upsetting this whole situation has been for you and understand that...

you are now dealing with the repercussions. For that, we are also sorry.  It was our error and we take full responsibility. The mistake was due to a downturn in our business that prevented us from obtaining your order in a timely manner.  We regret that this ever happened and hope you will accept our sincerest apologies. We have the dresses now and are ready to ship them.

Revdex.com:At this time, I have not been contacted by Dress Direct regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept that response because they never stated what they intend to do to make it right. They told you Revdex.com that they did not have money to process my refund. I want my money and they need to pay extra for ruining the event/wedding. They kept assuring me that I would have it before the wedding. I never received it and didn't have an extra month to rush order one from another place. They said they would refund my money and never did. This is absolutely ridiculous and such a scam. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 To Whom It May Concern, I bought and paid for these dresses on February *, 2016 for a delivery date of approximately March *, 2016. My wedding is June **, 2016. As a purchaser, under the Uniform Commercial Code it is my right to reject goods that are shipped late. Moreover, I never received notice that such goods were to be received late - which as a merchant is your duty to fulfill. My remedy, under the law, is for a full refund of those purchased items. I demand a full refund.Additionally, you apologize to me now, but I never received one phone call back despite the fact that I called over 24 times in the past month. Not once did I hear from anyone from your store. You knew the shipping date would be unconscionably late, and purposefully did not let me know. Because of that I must reject your goods. My wedding is in 12 days, I have five bridesmaids. Due your non-responsiveness and late shipping date I was forced to buy new dresses. Let me know when you can refund me the amount of $562.85, the exact amount I paid.[redacted]    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tracking No [redacted] [redacted]Shipped 4/**/2016 - Received 4/**/2016Buyer refused package/returned itemDisputed charge - has been refunded by her credit card company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
While an apology is a nice gesture that in no way resolves the issue. Three dresses were paid for that were never delivered causing great stress and additional expense, not to metion a wedding that had to be reworked because of lack of communication or regard for the customer. Extremely poor customer service also contributed to this issue. The only appropriate and acceptable resolution to this issue will be refunding the cost of the original order as well as paying for the expense of buying replacement dresses, $350.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] purchased her dress on November **, 2015. She chose a production time of 12 to 14 weeks (we also have other production times of as little as six weeks). The production time is the amount of time the manufacturer takes to make the dress in the factory. The production time was due to end...

between February * and February **, 2016. She also chose ground shipping, which is an additional five days until the dress is received (we also offer overnight and two day shipping). Once the dress was completed, imported and cleared customs, the manufacturer shipped it to us and we in turn shipped it to the consumer. [redacted]'s dress was shipped to her on February **, 2016 and is scheduled to be received by her on February **, 2016. We have all the documentation to support these dates.