GearXS, Inc.

Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: *** N
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gearxs.com
Hello ***,
Thank you for contacting us and we regret to hear that you are unsatisfied with your purchaseWe emailed you a prepaid return
labelOnce we receive your return, we will issue a full refund back into your original form of paymentIf there is anything else we may assist you with, please feel free to contact us
Our apologies,
*** N
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received prepaid shipping label from the seller this morningThank you so much Revdex.com for quickly handle my case

Complaint: ***
I am rejecting this response because:I would like the business to formally contact me by phone or email I would still like the pkg I paid for and I
know it's already been returned and received by the company. Please have a customer service representative call me at 760-***-*** or email me at ***.***@gmail.com
Sincerely,
*** ***

Hello, We truly apologize for this delayYour first shipment was lost in transit so we scheduled to your package to get reshippedYour new *** tracking number is *** which you may track on ups.comor by clicking on the link belowIf you need further assistance,
please feel free to contact usAgain we apologize for any inconvenience this may have caused and appreciate your cooperation as we resolve this issue. http://wwwapps.ups.com/etracking/tracking.cgi?TypeOfInquiryNumber=T&InquiryNumbe...⇄ apologies, *** NGearXS Customer Service Manager 1-800-*** Mon-Fri 10am-4pm CST

Hello, Please advise customer we will issue a full refund back to their original form of payment. *** S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have not
received the refund to my *** account, as requested I will continue to monitor my account over the next week, and if the refund is not deposited I will notify the Revdex.com again
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, We understand your concerns and we are here to assist you anyway possibleWhen you click on the "forgot password" button, our website will email instructions on how to reset your passwordHowever, your password will not be listed unless you saved your password to your computerIf so,
your password will only be visible to youAlso, we do not keep any payment records on fileHere at GearXS we appreciate all of our customers feedback to provide superior customer serviceWe can ensure that your information is safeIf you need further assistance, please feel free to contact us. Sincerely, Alannah [email protected] Customer Service Manager 1-800-438-Mon-Fri 10am-4pm CST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993112, and find that this resolution is satisfactory to me
Sincerely,
Michael ***

Hello, We apologize for this inconvenience and we are here to assist you anyway possibleWe emailed you a prepaid return labelOnce we receive your return, we will make sure your full refund is processedIf you need further assistance, please feel free to contact usThank you for your
cooperation as we resolve this issue. Kind regards,*** N

Initial Business Response /* (1000, 5, 2015/04/17) */
Contact Name and Title: *** *
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
Hello ***,
We regret to hear that you received a bedding sheet set with defectsI am the customer service manager and I will assist you anyway
possibleIt does state in our policy that if you experience any issues with your order, you must contact us within 30days from when you received your orderThis order was delivered on 1/and has exceeded our policyHowever, I understand your frustration regarding this order and we would like to offer you a 20% refund off this setPlease advise if you would accept this offer and I will gladly have this processed for you
***
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi ***
Thank you for your replyI appreciate your assistance, but I cannot accept this as a reasonable resolution to a defective productI am sad to see that GearXS is only willing to stand 20% behind the quality of their products
Thank you,
***
Final Consumer Response /* (3000, 14, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi***
Thank you for your replyI appreciate your assistance, but I cannot accept this as a reasonable resolution to a defective productI am sad to see that GearXS is only willing to stand 20% behind the quality of their products
Thank you,
***
Final Business Response /* (4000, 16, 2015/05/05) */
Hello,
Thank you for your response and again we apologize for this inconvenienceSince you received a damaged set, we will issue a refund back into your account for the ***-6PC-QUEEN-DENIM-BLUE onlyPlease allow 3-business days for the funds to reflect back into your original form of paymentThank you for your cooperation as we resolve this issue
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11025991, and find that this resolution is satisfactory to me
Sincerely,
Prashant ***

We're very sorry that you received an email from us When there is an unsubscribe request we immediately remove the email from our list I'm not sure how the email showed up on your mailer list We will review our list and make sure to edit your email address out, if it is still
there. Kind Regards,Customer Service Team

Hello, We apologize for this delay and inconvenienceYour package has been shipped to the correct addressYour *** mail innovations tracking number is ***, which you may track by clicking on the link belowOnce your package is passed to USPS, you will be able to track your
package on usps.com as wellShould you have any other questions or concerns, please don't hesitate to contact us.https://www.***-mi.net/***/***.aspx?PID=***Kind regards,*** N

Hello, We regret to hear that your return has not been processed as of yetFor better assistance, please provide us with your return tracking number and I will make sure your return is located and processed as soon as possible. Our apologies,Alannah NGearXS Customer Service
Manager 1-800-438-Mon-Fri 10am-4pm CST

Hello, We apologize for this inconvenienceWe do have the expiration date listedWe contacted you yesterday on 12/and provided you with a prepaid return label to return the items back to us without any additional cost to youHowever for this inconvenience, we will issue a full refund back
into your account and you may dispose these itemsPlease allow 3-business days for the funds to reflect back into your original form of paymentIf there is anything else we may assist you with, please feel free to contact me directly and I will assist you anyway possible. Here at GearXS we value your business and we appreciate your cooperation as we resolve this issue. Kind regards, Alannah NGearXS Customer Service Manager 1-800-438-Mon-Fri 10am-4pm CST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is satisfactory in that I did eventually receive a full refundIt is a shame that ***/gearXs.com has such dishonestyI spoke to *** customer service to resolve this issuerep acted as if they were not the same or owned by the same companyHis quote "*** gave you a partial refund out of their own pocket...The seller does not know about this, they may give you a full refundClearly seller knows because the two businesses are the same and the seller gave a partial refund in the amount of $Id advise Revdex.com to audit both businessesWill do my part and find a better suited merchantThank you Revdex.com for the help
Sincerely,
*** ***

Hello, Thank you for contacting us and we apologize that you are unsatisfied with your purchaseWe emailed you a prepaid return labelOnce we receive your return, we will issue a full refund back into your accountIf you need further assistance, please feel free to contact
us. Have a great day,Alannah NGearXS Customer Service Manager 1-800-438-Mon-Fri 10am-4pm CST

Initial Business Response /* (1000, 5, 2015/05/04) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email:***
Hello,
We apologize for this inconvenienceI am the customer service manager and I will make sure any issue is resolvedThis order was made on
8/12/As stated in our returns policy, you do have days from the date you received your package to return the item back to usSince it has exceeded the time frame, we inserted a store credit into your GearXS accountIf you have any questions, please feel free to contact me directly and I will assist you anyway possible
Kind regards,
***
Customer Service Manager
***
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to do business with your company again, I'd like my money backCase closedI was unsatisfied with your product and I returned it (at my expense of almost $I just want my full refundNot a creditPlease issue my money back
Final Business Response /* (4000, 9, 2015/05/14) */
Hello,
We apologize for any inconvenience this may have causedSince this order was placed on 8/12/and has exceeded our 30day return policy, we inserted a store credit for youIf there is anything else we may assist you with, please feel free to contact usThank you for your cooperation as we resolve this issue
***

We certainly do apologize for any inconvenience.  When you unsubscribe we immediately remove your email from the list.  Sometimes our program doesn't save properly.  Please provide us with the email in question so we may double check the list. Kind Regards,Tag D.