GearXS, Inc.

Hello, When the customer emailed us  11/10 we advised if she could provide pictures of the item received. On 11/11 customer replied they wanted a refund advising she would report us to Revdex.com and we replied offering her label to return for a full refund. We will issue a full refund and she...

may keep the incorrect item received.

Complaint: [redacted]
I am rejecting this response because:I have received SIX emails since Friday from GearXS.  I have unsubscribed several times and called customer service as well to ask to be unsubscribed.  The message this business has sent me is the same message I have received in all of my previous attempts to be taken off of their mailing lists.  They never follow through.  I need some type of guarantee that I will not receive any more emails from this company.  The emails started again on August 12th.  I have not logged into the site nor have I bought any merchandise.  There is no reason for my email to constantly be receiving spam messages.  This has been going on for over a year now, on and off.  The emails will cease for a few months and then start up again.  SIX emails in the matter of three days is absolutely ridiculous, especially when I have requested so many times for them to stop.  I need more reassurance than what I have been given.  I will also be contacting the Federal Trade Commission with the proof I have.  The sent emails, the logs I have of unsubscribing, and my phone records to prove I called and asked to be unsubscribed.   
Sincerely,
Chad [redacted]

Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gearxs.com
Hello [redacted],
We regret to hear that you are unsatisfied with your purchase. Due to this inconvenience, we emailed you a prepaid return label....

Once we receive your return, we will issue a full refund back into your account and waive the restocking fee. If you need further assistance, please feel free to contact us.
Have a great day,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX, ext.[redacted]

Please advise customer a refund will be issued, to please allow 3 to 5 business days for the refund to reflect their account.  [redacted] S.

We have emailed customer for order information.

Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: [redacted] N
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gearxs.com
Hello [redacted],
We apologize for this delay. As stated on our website, all ordered are processing and delivered within 1-2 weeks business days. We...

were also closed for Memorial day which caused a delay. We do have records in your account that you contacted us to cancel your order. Please allow 3-5 business days for the funds to reflect back into your account. Once your refund has been issued, we will send you an email confirmation for your records. If you have any questions, please feel free to contact me directly and I will assist you anyway possible. Again we apologize for any inconvenience this may have caused.
Our apologies,
[redacted] N
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
refund has not been received
also website state 1-2 weeks from order date to delivery, it does not say business days, it should say 7-14 business days to delivery
Final Consumer Response /* (2000, 11, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2015/06/03) */
Contact Name and Title: [redacted] N
Contact Phone: XXX-XXX-XXXX
Hello,
Again we apologize for this inconvenience. Your full refund has been issued which you may confirm with your original form of payment. If there is anything else we may assist you with, please feel free to contact us.
[redacted] N

Hello [redacted],  Thank you for contacting us and we apologize for this inconvenience. For this inconvenience, we will issue a full refund back into your original form of payment for the amount of $34.98. Please allow 3-5 business days for the funds to reflect back into your account. If you...

need further assistance, please feel free to contact us.  Kind regards,[redacted] N

Initial Business Response /* (1000, 5, 2015/07/31) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gearxs.com
Hello [redacted],
We understand your concern and we apologize for any inconvenience this [redacted] have caused. I sent you an email and I apologize if it...

didn't reach you correctly. However, we do not apply restocking against mystery boxes. Once we receive your return, we will issue a full refund for the amount of the purchase back into your original form of payment. If you need further assistance, please feel free to contact me directly and I will assist you anyway possible.
Kind regards,
[redacted]
Customer Service Manager
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When consumers see or hear an advertisement, whether it's on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence.
This is on the Truth In Advertisement page of the FTC web site.
I did receive the apology and offer from the customer service manager. I already denied it. I asked for a full refund and and mailing label with tracking and insurance.
These people lied, flat out lied and they are still lying.
Final Business Response /* (4000, 14, 2015/08/03) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gearxs.com
Hello,
Thank you for your response and again we apologize for this inconvenience. We understand your frustration regarding this issue and I am here to assist you anyway possible. Unfortunately, we do not cover the return shipping cost however once your return is received, we will make sure we will issue a full refund for the amount of the purchase back into your account. If there is anything else we [redacted] assist you with, please feel free to contact us.
Our apologies,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: [redacted] N
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gearxs.com
Hello [redacted],
Thank you for your response. I emailed you a lost claim form that you must fill out in order for us to continue with the claim...

process with UPS. Please return this back to me as soon as possible and I will make sure your refund is processed once the claim is completed. Thank you for your cooperation as we resolve this issue.
[redacted] N
Customer Service Manager
X-XXX-XXX-XXXX, ext. [redacted]
Initial Consumer Rebuttal /* (3000, 13, 2015/06/18) */
I provided the business with documentation that I did not receive the package. Their claims department is supposed to review it, it has been 10 days already with no package or refund.
So for approximately 1.5 Mos have passed with no resolution.
I just want my refund.
Final Business Response /* (4000, 15, 2015/06/18) */
Hello,
Your full refund has been issued which you may confirm with your original form of payment If there is anything else we may assist you with, please feel free to contact us. Thank you for your cooperation as we resolve this issue.
Have a great day,
Alannah N
Final Consumer Response /* (2000, 17, 2015/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a refund and I appreciate it greatly. While it did take a bit of research the head of customer service was very polite and helpful.
The one thing I would suggest is that the regular contact address on the Web page prompts a response. That would have eliminated all the time put into this as well as the time spent by the head of customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Shawn [redacted]

Hello [redacted],  Thank you for contacting us and we apologize for this inconvenience. We usually don’t accept returns on opened bedding sheets. However for this inconvenience, we emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your...

account. If you need further assistance, you may contact us through [redacted] or [redacted]@gearxs.com. Thank you for your cooperation as we resolve this issue.  [redacted]@gearxs.comGearXS Customer Service Manager1-[redacted]

we are sorry to hear the package was not received and an full refund is being issued.  [redacted] S.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The label has been received. I will return the item on the next available business day. 
Sincerely,
Costina Luc

Hello,  We regret to hear that you are unsatisfied with your purchase. Due to this inconvenience, we emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your account. Should you have any other questions or concerns, please feel free...

to contact us. Our apologies, Alannah NGearXS Customer Service Manager 1-800-438-7516 Mon-Fri 10am-4pm CST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Hello, We apologize the customer did not receive their order. We will issue a full refund back to their original form of payment.  Mirna S.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, We will issue a refund and have also started a trace with [redacted]. The package may still arrive and customer may keep if found by [redacted].  [redacted] s.

Hello, We apologize the tracking number was not showing movement. The order is currently in...

transit.https://wwwapps.[redacted].com/WebTracking/processInputRequest?HTMLVersi...⇄ S.