GearXS, Inc.

Initial Business Response /* (1000, 5, 2015/06/25) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gearxs.com
Hello [redacted],
We regret to hear that you are unsatisfied with your purchase. Our customer support team is here to assist you anyway possible. For...

better assistance, please provide us your shipping name and address and we will have this issue resolved as soon as possible.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gearxs,com uses there canned responses. I have received this same response 3 times. I have gone back and forth to no avail. Buyers Be warned. Nobody gets a refund from Gearxs.com unless Ebay forces it. They don't care if they sent me the wrong product. They will not send me the right product. This is why I have gone to such extremes to warn others of this companies poor ethics.
Because this is viewed publicly I cannot post my personal information gearxs is requesting
Final Consumer Response /* (4200, 20, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This item is not 100% Egyptian Cotton. I demand a 100% refund because of FALSE ADVERTISING.
A. " we do not accept returns on opened bedding sheets due to hygiene purposes." The return policy on the Ebay ad differs from this statement. Also, There is no markings on the package stating the percentage of fabric material (ie. 40% cotton 60% Rayon). This is a violation of the FTC's textiles labeling laws. In order to confirm the fabric's material opening is required to identify the fabric.
I am sure the Federal Trade Commission would not care about your return policy. Fraud is Fraud. Correct your mistake, refund the item and I will drop the claim of fraud.
Final Business Response /* (4000, 18, 2015/07/14) */
[redacted] Tue, Jul 14, 2015 at 10:04 AM
To: [redacted]@chicago.Revdex.com.org
Customer information:
[redacted]
Hello,
Thank you for taking the time to speak with me today. This customer ordered bedding sheets and states on our website that we do not accept returns on opened bedding sheets due to hygiene purposes. Since the customer washed the sheets, we are unable to accept the return for a full refund. However since the customer is not satisfied with their purchase, we would like to offer a 20% refund off the total price paid. Please advise if the customer would accept this offer and we will gladly have this refund issued.
Thank you,
My Contact Information
[redacted]
Customer Service Manager
P: +X-XXX-XXX-XXXX [redacted]
F: +X-XXX-XXX-XXXX
[redacted]@gearxs.com
www.gearxs.com

Hello Shawn, We regret to hear that your selfie stick is not working correctly. We will issue a refund back into your account for this item and we do not need this defective unit back. Please allow 3-5 business days for the funds to reflect back into your original form of payment. Should...

you have any other questions or concerns, please feel free to contact us. Thank you for your cooperation as we resolve this issue. Alannah NGearXS Customer Service Manager 1-800-438-7516 Mon-Fri 10am-4pm CST

Incorrect address was provided and package is being returned. Once we receive package we will issue a full refund.

I have not recieved the return shipping label. I've also checked spam folders. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello Robert,  We apologize for this inconvenience. We want all of our customers to be satisfied with their purchase with us and we regret to here that you are not. We have emailed you a prepaid return label. Once we receive your return, we will issue a full refund back into your original...

form of payment. Should you have any other questions or concerns, please feel free to contact us. Alannah NGearXS Customer Service Manager 1-800-438-7516 Mon-Fri 10am-4pm CST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Once I have received the label and refund, this case can be closed. Thank you very much for your assistance.
Sincerely,
Robert [redacted]

Initial Business Response /* (1000, 5, 2015/10/09) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gearxs.com
Hello [redacted],
Thank you for contacting us and we apologize for this inconvenience. We do provide a 30 day return policy which your order has...

exceeded that time frame. However due to this inconvenience, we will send you replacements. Please allow 24-48 business hours for your new tracking number to get updated and emailed to you. Should you have any more questions or concerns, please feel free to contact us.
Have a great day,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is what I requested from the company, but they refused and offered a 15% credit instead (15% of $20 = $3) for a defective product. Thank you for your assistance.