Gee Automotive Companies

January 23, Regarding the complaint filed by Ms [redacted] ***, Gee Automotive has resolved all of the issues noted in her complaint, regarding mechanical issues with her Chevrolet Sonic While I did not become aware that Ms [redacted] had filed a complaint until just recently – even though the complaint was filed back in September – Since her purchase in September I have had several conversations with Ms [redacted] – to address specifically the balights that should have been covered by the General Motors factory warranty It was thought originally to be a simple fix by replacing bulbs and a fuse It turned out to be a little more extensive and Gee Automotive paid for it to be repaired by the local dealership, as it was a more extensive wiring issue – and we wanted the issue resolved quickly as with as little inconvenience to Ms [redacted] as possible Regarding the other items addressed in Ms***’s complaint – I would like to address each of them specifically Front- License Plate: As it is not a requirement in a lot of states for there to be a front license plate sometimes they are missed when they come in to our inventory As it is not a mechanical and/or safety issue – it would not be part of the Service Safety Mechanical Inspection I believe this issue was addressed at no cost to the customer by Meineke in Silverdale Tire light- Tire Pressure Monitor Light – measures only one thing - Tire Pressure as is a requirement on new vehicles to improve fuel economy The monitors are problematic as they don’t compensate for changes in Temperature – right now in the winter months, unless the tires are filled with an a gas light nitrogen - which very few cars are – air contracts and expands by several pounds with fluctuations in temperatureAlso, a lot of aftermarket wheels do not accommodate Tire Pressure Monitors, and in climates like ours where customer’s change from summer to snow tires, many times when the tires are removed and replaced – these TPM’s are damaged and will not operate, setting off the light on the dashFor a lot of cars, just rotating the tires will set off the lightBottom line is that these sensors are problematic It’s my understanding that the tire issue has been addressed Regarding Ms***’s assertion that we did not comply with the law in registering her trawithin days as required by Law She was incorrect- we have days by law to register a vehicle to a new owner It is the responsibility of the consumer to notify the State of Washington – as we recommend when a customer trades in a vehicle – to do the online Report of Sale I would be happy to assist Ms [redacted] if she does not have this issue resolved as of yet I have had several conversations with her after this complaint was filed – and the subject has never come up so I will assume that it is resolved She does know how to get ahold of me if she needs assistance Regarding Ms***’s confusion on the Warranty and Gap policies that she selected at time of sale Ms [redacted] has Platinum Coverage – which is very similar to the original factory coverage I have already assisted Ms***, who was told by the Dealership that she had to do $worth of maintenance on her car prior to being able to use the warranty – which is blatantly false There are no maintenance requirements outside of changing oil as recommended by the factory owner’s manual I believe that Ms [redacted] has used her warranty for an oil leak that was discovered recently I sent her to one of our service partners in Silverdale – which is close to her home – after setting up the appointment- and told her to let me know if she has any problems I have heard nothing further from her Ms [redacted] has the best warranty coverage that we have available to offer It is extremely comprehensive Ms [redacted] and I have had several conversations over that past many months – prior to me knowing about the Revdex.com complaint These conversations were after she had filed the Revdex.com complaint- and she had never mentioned this complaint during our conversation otherwise I would have inquired about the need to address it However - with or without the need to respond to a concern through the Revdex.com, Gee Automotive addresses concerns that may arise – whether they be mechanical or other when they occur within a reasonable period of time from date of sale Gee Automotive enjoys a significant portion of its business coming from repeat and referral business Ms [redacted] has my contact information – and I have made clear to her- that should she need anything – she should contact me directly- as I extend that offer to any customer of Gee Automotive – and my direct line and email is on the Welcome Letter that each of our customers receive at time of sale Sincerely Yours, Brian JC [redacted] , Retail Operations Manager Gee Automotive Companies / Gee Wholesale Bryce M [redacted] agreed to compensate me for the two tires on the car they sold me that had nails in themalso, I received my plates in the mail, and the car has no place to put a front plate as required by lawAlso, my backup lights don’t workI was lied to and told the tire light was on because it needed to be reset, it was reset and came back on, Gees mechanic found metal in the tiresBryce M [redacted] agreed to compensate me so that I could replace the tires om the carI was lied to and promised many thingsThey even got a camera ticket on my trade in weeks after the car was traded in and I had to deal with Good to go and pay for copies and faxes and stuff to show proof that they bought the car since they didn’t register it within the days the law requiredThey also lied and sold me Gap when I already had it and told me my finance company mandated it as well as a warranty that was $that they sold me for I would like to take this car back and get my trade in or different

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below First of all, they have the year wrong in their statement and possibly the wrong explanation The car I bought from them is a C4S, not a Also, they just showed you a desktop document of an entry that could have been modified on their end Finally, I bought this car over the phone and text There was no online page that was sent to me with these disclosures.The bottom-line is that they didn't represent the car properly and they continue to not misrepresent it now This is absolutely and categorically their fault I am happy to provide the text message transcript if that's helpful I really appreciate the time and help on this Regards, Robert Felton

Hello I just want to let you know I spoke with the company and have come to a resolution.Thank you [redacted] ***

Complaint: [redacted] I am rejecting this response because: I would like you to do what was promised you said to me that you would pay for the installation of the cruise control and the radioJust do what you promised me.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: ***I am rejecting this response because:
I have personally contacted MrC***, by phone as requested, on 8-01- I am now awaiting his response to the additional information that I have provided to him Due to the nature of his job and mine, it may take a day or so for us to communicate again, therefore I am choosing to provide MrC*** the opportunity to utilize this time to better resolve this complaint The additional time and effort on my behalf are sincerely appreciated and considered reasonable.Sincerely,*** ***

MrF* purchased the vehicle with full disclosure of a star repaired including photos of the repaired star. He had the vehicle shipped to California and inspected it when accepting delivery. He called after driving the car for a period of week and told the salesperson that the
windshield had cracked and he expected us to replace it. We explained at that time, and subsequently that he had purchased an year old vehicle with a full disclosure of the flaw at the time "as is". He was not satisfied with that answer

To Whom It May Concern: Gee Automotive is focused on providing the best service available and has grown from one little Pontiac dealership in to a Dealer Group in Washington, Idaho and Oregon. We are focused on serving our community and especially have a focus on being a good
steward to our Veterans who are or have honorably served. Our Company has a significant portion of our employees that come from a service background, to include myself. I would be happy to discuss the particular merits of this clients credit with him anytime, however it would be an incorrect statement to say that every attempt to find the best financing options and fit for the customer were not given. Credit Unions are very selective- and based on his interest rate of 13% from GESA - the customer would have had some credit issues or very light credit when he purchased a vehicle. Interest rates are for every financial institution -credit score driven - which means the lenders use a tiered system - that is based on credit scores- all similar credit scores and profiles receive the same rate. It is not uncommon to run a customer- especially one that has less than perfect credit through several lenders- we have over lenders, credit unions and banks available to us- and we try to target a bank or credit union that best fits the customer's credit profile. It is not an exact science but what I can say is that sending it to four institutions is not abnormal. let me also add that doing so has minimal impact on a persons credit score. It may drop a couple of points, but all three bureaus have a stop - that after a few inquiries from a same type service - auto dealerships for instance - it will not continue to impact a customer's score- and the impact generally is just a few points. The customer has alluded to having an issue with identity theft issue sometime in his past- and that is unfortunate however we lawfully pulled the customer's credit and tried to find financing. The customer is more than welcome to contact me - at ***. I have not looked into his file- but from the surface it appears that Gee Automotive acted in accordance to proper and process and procedures. The customer would have had the option for extended service options upon financing approval that would have protected his investment from mechanical breakdown. It appears he did not choose to do so by his statements. Sincerely Yours, Brian *C***, Retail Operations ManagerGee Warehouse / Wholesale Division

To Whom It May Concern:
Regarding the specifics of Ms*** ** *** Complaint, case # ***, Gee Automotive did pull Ms*** credit after she provided us her personal information to include her birthdate, social security information and other personal information necessary to
pull a credit report. In addition I have attached our sale registration sheet that she would have had to sign that "by signing this agreement, I authorize George Gee Automotive Companies to obtain my credit information and submit it to lending institutions for the sole purpose of financing an automobile." I have attached a copy of that form - The copy that Ms*** would have signed has already been securely shipped to our records depository in Liberty Lake, WA. as we are required to keep those records on file for a number of years as required by record keeping statutes. It's not uncommon for individuals who initially comes in to one of our locations or our offisite sale location - with the initial purpose of looking -with the intent not to buy - and find the right vehicle and make that purchase. Ms*** acknowledges providing the information necessary to pull her credit and would have signed one of these forms for an authorized individual of Gee Automotive to pull her credit. Regarding the MP player that she received just for coming in - Our cost is significantly more than $and that is after buying in very large quantities. I apologize if there was any confusion regarding Ms. *** understanding that we would pull her credit - we pull thousands of credit reports a month - and it is rare that a situation like this occurs as most people understand that when they provide a social security number, birthdate and other pertinent personal information that their credit would be pulled. I can't speak to whether the customer overlooked the disclosure immediately under where she would have signed.
If you have any questions - please don't hesitate to reach out to me- the customer is more than welcome to reach out to me as well - at 509/859-2995 or communicate to me by email at ***@live.com. We strive to provide above and beyond service - and I again apologize to Ms*** if she was confused regarding our purpose of gathering her information.
Sincerely Yours,
Brian*C***
Retail Operations Manager
Gee Automotive Companies
Gee Warehouse Direct / Wholesale Division

To Whom It May Concern- Complaint #*** Regarding the Complaint Filed by Ms*** ***, on her purchase of October 31, 2016, which I became aware of this past week when contacted by the Revdex.com, I would like to make the offer of the client to reach out to me at her convenience. I am unaware
that Ms*** was in contact or tried to reach out to anyone on our staffAs part of our process- in the finance office we provide a "Welcome Letter" that has our Customer Relations Manager, MsSherry H*** and her phone number as well a number of other staff members to include myselfFurther in Ms*** complaint- there is no mention that she tried to reach out to anyone to seek assistance or to see whether we would participate in whatever repairs that may have been necessaryWhile we thoroughly inspect each vehicle retailed by our Company and Division, it is possible that an item would be missed- or as vehicles are mechanical beasts subject to failure- as an act of good faith and good business, we stand behind every vehicle that we sell -when there is some kind of unforeseen failure shortly after purchase or in an instance when something was missed and when a customer has attempted to make contact with the dealership to make us aware of a problem- giving us the opportunity to take care of the concernWe have multiple Mechanical facilities that we have relationships with in Vancouver, Washington to include the Sear's Service Facility in the same Vancouver Mall Parking lot that Ms*** purchased her vehicleWhile I will not rule out assisting Ms***- she is more than welcome to send me a copy of the receipts for these items and if she can show that she did at least make an attempt to contact someone regarding these issues I would be more compelled to assist in some mannerShe can correspond to me directly at *** is my direct line- or email : ***@goseegee.comRegarding her statement that she gave us $2K (which I assume is down payment)- while we did collect the $2,as part of the contract- those monies reduced her amount to finance and monthly payment and could have and most likely did influenced positively the approval terms provided by the financial institution
Please extend my offer to Ms*** to reach out to me regarding this matter

The vehicle in question, stock# 14849X was posted on line with the attached disclosure in every on line listing. the vehicle was only advertised on line, so there is nowhere else a customer from California could have found the car. As you can see, it clearly discloses that the front glass has a crack. We shipped the car to *** Porsche for the customer, and he had another opportunity to inspect the car there before taking delivery. We made it abundantly clear that a vehicle was sold "as is" and the customer signed all the documentation to that effect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]I am rejecting this response because: I would like you to do what was promised you said to me that you would pay for the installation of the cruise control and the radio. Just do what you promised me.Sincerely,[redacted]

Hello I just want to let you know I spoke with the company and have come to a resolution.Thank you[redacted]

This was previously responded to previously - Here is the response by the same customer to the Washington State Attorney General's office the narrative provided by the customer contradicts the written record We ask that this complaint be closed as it is clearly false and contradicted  by the...

Washington Law Contracts that Ms. [redacted] has signed. We compel Ms. [redacted] to provide any documentation that would support her narrative. If you have any questions my contact number is 509-859-2995.
 
Sincerely Yours,
 
Brian** C[redacted], Retail Operations Manager
Gee Automotive Companies
Wholesale Division

January 23, 2017
 
Regarding the complaint filed by Ms. [redacted]. [redacted], Gee Automotive has resolved all of the issues noted in her complaint, regarding mechanical issues with her 2014 Chevrolet Sonic.  While I did not become aware that Ms. [redacted] had filed a complaint until just...

recently – even though the complaint was filed back in September – Since her purchase in September I have had several conversations with Ms. [redacted] – to address specifically the back-up lights that should have been covered by the General Motors factory warranty.  It was thought originally to be a simple fix by replacing bulbs and a fuse.  It turned out to be a little more extensive and Gee Automotive paid for it to be repaired by the local dealership, as it was a more extensive wiring issue – and we wanted the issue resolved quickly as with as little inconvenience to Ms. [redacted] as possible.
Regarding the other items addressed in Ms. [redacted]’s complaint – I would like to address each of them specifically.
1.       Front- License Plate:  As it is not a requirement in a lot of states for there to be a front license plate sometimes they are missed when they come in to our inventory.  As it is not a mechanical and/or safety issue – it would not be part of the Service Safety Mechanical Inspection.  I believe this issue was addressed at no cost to the customer by Meineke in Silverdale.
2.       Tire light- Tire Pressure Monitor Light – measures only one thing - Tire Pressure as is a requirement on new vehicles to improve fuel economy.  The monitors are problematic as they don’t compensate for changes in Temperature – right now in the winter months, unless the tires are filled with an a gas light nitrogen - which very few cars are – air contracts and expands by several pounds with fluctuations in temperature. Also, a lot of aftermarket wheels do not accommodate Tire Pressure Monitors, and in climates like ours where customer’s change from summer to snow tires, many times when the tires are removed and replaced – these TPM’s are damaged and will not operate, setting off the light on the dash. For a lot of cars, just rotating the tires will set off the light. Bottom line is that these sensors are problematic.  It’s my understanding that the tire issue has been addressed.
3.       Regarding Ms. [redacted]’s assertion that we did not comply with the law in registering her trade-in within 10 days as required by Law.  She was incorrect- we have 45 days by law to register a vehicle to a new owner.  It is the responsibility of the consumer to notify the State of Washington – as we recommend when a customer trades in a vehicle – to do the online Report of Sale.  I would be happy to assist Ms. [redacted] if she does not have this issue resolved as of yet.  I have had several conversations with her after this complaint was filed – and the subject has never come up so I will assume that it is resolved.  She does know how to get ahold of me if she needs assistance. 
4.       Regarding Ms. [redacted]’s confusion on the Warranty and Gap policies that she selected at time of sale.  Ms. [redacted] has Platinum Coverage – which is very similar to the original factory coverage.  I have already assisted Ms. [redacted], who was told by the Dealership that she had to do $450 worth of maintenance on her car prior to being able to use the warranty – which is blatantly false.  There are no maintenance requirements outside of changing oil as recommended by the factory owner’s manual.  I believe that Ms. [redacted] has used her warranty for an oil leak that was discovered recently.  I sent her to one of our service partners in Silverdale – which is close to her home – after setting up the appointment- and told her to let me know if she has any problems.   I have heard nothing further from her.  Ms. [redacted] has the best warranty coverage that we have available to offer.  It is extremely comprehensive. 
Ms. [redacted] and I have had several conversations over that past many months – prior to me knowing about the Revdex.com complaint.  These conversations were after she had filed the Revdex.com complaint- and she had never mentioned this complaint during our conversation otherwise I would have inquired about the need to address it.  However - with or without the need to respond to a concern through the Revdex.com, Gee Automotive addresses concerns that may arise – whether they be mechanical or other when they occur within a reasonable period of time from date of sale.  Gee Automotive enjoys a significant portion of its business coming from repeat and referral business.  Ms. [redacted] has my contact information – and I have made clear to her-  that should she need anything – she should contact me directly- as I extend that offer to any customer of Gee Automotive – and my direct line and email is on the Welcome Letter that each of our customers receive at time of sale. 
Sincerely Yours, 
 
 
Brian J. C[redacted], Retail Operations Manager
Gee Automotive Companies / Gee Wholesale
 
Bryce M[redacted] agreed to compensate me for the two tires on the car they sold me that had nails in them. also, I received my plates in the mail, and the car has no place to put a front plate as required by law. Also, my backup lights don’t work. I was lied to and told the tire light was on because it needed to be reset, it was reset and came back on, Gees mechanic found metal in the tires. Bryce M[redacted] agreed to compensate me so that I could replace the tires om the car. I was lied to and promised many things. They even got a camera ticket on my trade in 2 weeks after the car was traded in and I had to deal with Good to go and pay for copies and faxes and stuff to show proof that they bought the car since they didn’t register it within the 10 days the law required. They also lied and sold me Gap when I already had it and told me my finance company mandated it as well as a warranty that was $1000 that they sold me for 3500. I would like to take this car back and get my trade in or different

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID 10750116 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, they have the year wrong in their statement and possibly the wrong explanation.  The car I bought from them is a 1997 C4S, not a 1988.  Also, they just showed you a desktop document of an entry that could have been modified on their end.  Finally, I bought this car over the phone and text.  There was no online page that was sent to me with these disclosures.The bottom-line is that they didn't represent the car properly and they continue to not misrepresent it now.  This is absolutely and categorically their fault.  I am happy to provide the text message transcript if that's helpful.  I really appreciate the time and help on this.
Regards,
Robert Felton

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern:
Regarding the complaint by Mr. [redacted], which has been previously responded to - I want to speak to each of his issues.  First of all regarding Gap insurance being included - on our customer work sheets we offer warranty and gap protection as part of the negotiated...

transaction as an option- and it is clearly disclosed on the work sheet that the payment quoted is with or without GAP and / or Warranty coverage.  In the State of Washington it is a requirement that such coverages and their costs be thoroughly disclosed- and it has that information clearly disclosed in the payment  section of the customer worksheet.  As a dealership we go overboard in providing customers information much further than is required by State or Federal law.  We provide vehicle history information, Autocheck reports, we provide risk based pricing notices which informs the customer of their credit score(s) and that they are entitled to a free copy of their credit reports at Annualcreditreport.com once a year.   Regarding the customer's statement that the Extended Warranty coverage he selected is difficult to cancel isn't accurate - in fact our warranties provided by the Resource Group - the Mechanic policies offer a 90 day cancellation period for a full refund - which is a rarity in the industry.  What the customer may be confused with is that it is difficult to take the warranty out of his financing once he selected.  The State of Washington allows 4 business days from the date of purchase - not including weekends or holidays to have the financing approved as written or notify the customer and re-write the contract as required.  In a majority of our transactions- financing is arranged within 24 hours - much of the time the same day and the contract is Fax Funded to the lender in a lot of cases the same day and we are funded within 24 hours.  Once the paperwork is faxed to the lender, we do not have the ability to remove the Warranty Contract cost from the financing.  The customer can submit a cancellation up to 90 days from the date of purchase for a full refund, or after 90 days for a pro-rated refund- either way unless the vehicle purchased is paid off the cancellation refund is send to the lender and applied to the principal of the loan.  While the payment remains the same as it is dictated by the contract – it is applied against the loan balance and the vehicle would be paid off sooner than what was originally scheduled. 
All vehicles are inspected and serviced as they are reconditioned as necessary.  As with any complex system- and a vehicle is a very complex system- things can be missed or overlooked.  I have been informed previously sometime back that Meineke – one of the mechanical repair shops that we contract with – has been waiting to install the mirror for the customer.  If he has any outstanding issues regarding commitments that have been made by Gee Automotive employees or our staff- please have him contact me directly.  At 509/859-2995, or my email at [redacted]goseegee.com.  I am not sure why Mr. [redacted] had a difficult time making contact with members of my staff.  We provide a “Welcome – Introduction Sheet” as well as have most of our customers introduced to Sherry H[redacted], our customer relationship manager – and on that sheet that each customer gets – we have several staff members listed and their phone numbers- mine included.  Regardless, I want to make sure that any remaining issues are resolved with Mr. [redacted] and I ask that he reach out to me if needed.
Sincerely Yours,
 
Brian C[redacted], Retail Operations Manager