Gee Automotive Companies

Mr. [redacted] came in and looked at an in stock cargo van we...

had.  Layne G[redacted], our sales manager, could not get to the acceptable figures for the customer on that van.  We had another van inbound that we had not seen, but thought had the same equipment.  We came to a financial agreement on that van and delivered it when it came in.  After delivery, the customer called to tell us it did not have cruise or satellite radio.  Our sales manager offered to have the customer come in and we would install.  The customer told him he was out of town and it was inconvenient.  Customer then went on line and posted poor reviews of us. 
Layne G[redacted] spoke to the customer again some time later and told him that we would pay for cruise control and satellite receiver up to $800 , which was our cost.  Early in October, Mr. [redacted] sent us a bill for $1794.85.  This includes not just the basic satellite radio and cruise unit that the other van came with, but a DVD receiver, screen and several additional items.  When Ryan [redacted], our other sales manager told him we would only pay the original $800 offer, he cursed at him and hung up.  At this point I don't see any reasonable way to make MR. [redacted] happy.

Review: I bought a 86 Chevrolet model k20 vin [redacted] I work in Alaska salesman [redacted] and Sales manager [redacted] new I would be home May 28th and I would be in the 29th to sign papers my loan was approved through potlatch federal credit union. [redacted] assured me that it wasn't going anywhere that I bought it and it will be there when I get home. I also put one thousand dollars down for down payment and to hold it for me. They left a message may 26th that they couldn't wait any longer and they sold it.Desired Settlement: I would like my pickup I bought and/or a refund of one thousand dollars I put down plus any loan fees I may have for this purchase.

Business

Response:

Mr. [redacted] put a $1000 deposit on a 1986 Chevrolet pickup on 5-14, with the understanding that he was obtaining financing for the vehicle through his credit union branch. [redacted], our sales manager, had several conversations over a 1 week period with both [redacted] and Ms [redacted] in which they expressed that our vehicle was not worth what we were selling it for, and they did not feel we were offering enough for Mr. [redacted] 2011 Silverado trade. He explained that our truck was a one of a kind, and we had a waiting list of buyers for it.

After over a week had passed Mr [redacted] contacted the C.U., who would not give us confirmation of an approval, and then made a number of attempts to contact Ms [redacted], as Mr [redacted] was not available. The last message he left was that if we could not consumate the deal, we would have to refund the deposit and make the vehicle available to one of the other buyers. On 5-24 we refunded the $1000 deposit to the Visa card that we had taken it on, and made the vehicle available for sale again. We sold the vehicle at that time. We explained to Mr [redacted] when he called that we could not hold a vehicle indefinitely, and that his money had ben refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9557751, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was not any contracts signed it was all verbal between Mr.[redacted] and Goerge Gee, Mr.[redacted] works in Alaska and would not be back in til;l a certain date that they new about,they said they would hold the 1986 chevy till I got back to sign papers,they took a thousand dollars to hold the pickup till the day I told them I would be back. Yes, they did give me my thousand dollars back ,but they did not try and call anyone till the day they sold it it, then the sales man called and left a message that they had sold the pickup and that they had a better deal for me which was a 1996 FORD, which is no comparison. the sales manager did talk to potlatch credit union but no one there had told them anything about the pickup being to much, the banker did tell him that I had the loan and it was a matter of me getting in and signing papers. [redacted] Mr.[redacted] fiancé did tell them that they was not giving me enough trade in on my new 2011 Chevy with 17000 miles, so her exact words were the trade is no longer in the deal, we would just buy the 1986 Chevy. A few days after that she talked to the salesman and everything was still good and they were waiting on me to get there. One thing I have learned from this exspirance is that they train there sales managers to lie very well, so good the the top managers cant even tell when they are lying to them.

Thank You, Mr. [redacted]

Review: I went through the purchase process of a used 1997 Porsche C4S through the George Gee Porsche dealership (otherwise known as Porsche of Spokane). The car ended up having a gaping hole in the windshield that had been poorly glued under the guise of "original parts". The dealer claimed that they told me about the severe defect, but they can't seem to produce any evidence of that via email or text which is how we commonicated. My direct contact was Greg Z[redacted] and then I was pushed off to Ben O[redacted] and finally to Kevin R[redacted]. One was less helpful than the next. Greg had initially sold me the 911 with a broken windshield (which was not noted in ANY of the communications to me which I am happy to provide). The windshield had been cheaply repaired with just crazy glue (also not told to me) and crazed/broke completely while I was driving the first week I had the car. That was EXTREMELY dangerous. I had the windshield fixed at the local Porsche dealership to make sure everything was properly noted. When I sent the dealership the bill they not only were completely unhelpful but just turned to ignoring my communications instead of dealing with the problem head on. I need this remedied and my costs refunded.Desired Settlement: I would like a refund for my costs of repairing the windshield at my local dealership. I'm happy to provide the receipt as needed.

Business

Response:

Mr. F[redacted] purchased the vehicle with full disclosure of a star repaired including photos of the repaired star. He had the vehicle shipped to California and inspected it when accepting delivery. He called after driving the car for a period of 1 week and told the salesperson that the windshield had cracked and he expected us to replace it. We explained at that time, and subsequently that he had purchased an 20 year old vehicle with a full disclosure of the flaw at the time "as is". He was not satisfied with that answer.

Business

Response:

The vehicle in question, 1988 911 stock# 14849X was posted on line with the attached disclosure in every on line listing. the vehicle was only advertised on line, so there is nowhere else a customer from California could have found the car. As you can see, it clearly discloses that the front glass has a crack. We shipped the car to [redacted] Porsche for the customer, and he had another opportunity to inspect the car there before taking delivery. We made it abundantly clear that a 1988 vehicle was sold "as is" and the customer signed all the documentation to that effect.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10750116 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all, they have the year wrong in their statement and possibly the wrong explanation. The car I bought from them is a 1997 C4S, not a 1988. Also, they just showed you a desktop document of an entry that could have been modified on their end. Finally, I bought this car over the phone and text. There was no online page that was sent to me with these disclosures.

Review: I bought a Chevy trailblazer about 3 weeks ago and when we first went in we told the salesman that I had to leave by 10:40 to go to work and it was 9 am. So we new which vehicle we wanted and a salesman came out and we went inside so we could discuss a deal. He qualified us for the truck. We had a truck to trade in but something was wrong with the engine. So we offered the trade in and $200 a month for 60 months. We also had my 2 year old son who was getting restless so I took him to the play area. My husband had to sign a paper for that deal. Then I came back and he came back with $350 s month with a warrant or $280 without for 60 months. We told him we wanted a warranty but couldn't afford that. He asked what was the most we could do. I told him $250. He said how about $280 with warranty for 60 months. Then we had to sign again agreeing to those terms. I also told him if we couldn't get that deal there was another dealership that had 2 other vehicles we wanted to look at. He came back a bit later and said he got us that deal. I reminded him that I had to leave soon to go to work. He said he would try to get me in soon or I could leave and come back after work and sign them. They never got me in so I left and took our car. My husband was to sign the papers and take my son home in new truck. A half hour later he texted me at work when I was not suppose to be using my phone and told me that the papers now said $270 for 72 months. He argued that that was not what we agreed on but there was nothing we could do. He was stranded there with my son. I couldn't leave work to get them and go looking elsewhere. So he signed the papers and took truck. I went there after work and talked to the sales manager and told him how upset I was and that I felt the salesman misledus on purpose so he could get the sale. I also told him we never signed papers for the new deal like we did for the other ones. He said that the salesman is not like that and there was really nothing he could do.Desired Settlement: I felt we had to sign papers under duress because of the situation. I would like a new contract with the original deal that we agreed on. Or if all else fails return the truck. We were also not given info. On warranty and just added the most expensive one and not given a choice of the others.

Business

Response:

One it was determined that there was a communication error in regards to the term of the loan, we made every reasonable attempt to allow the customers to discuss wether or not they wanted to purcahse the vehicle. While here husband was here in her absense he left the finance office 3 times discussing things with his wife. They both decided to proceed with the purchase. She came back later that afternoon to sign here portion of the documents and even at that point we offered her the option of not purchasing the vehicle. She decided to proceed!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9605615, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First there was not a communication error. We signed two pieces of papers for offers that we were willing to pay. The second one was accepted. We never signed an original paper accepting the offer that they came up with. It wasn't until after I left with our only vehicle that we found out about the different offer. I know that we didn't have to originally accept it, but we were in a bind, I was at work, couldn't leave and my husband had my 2 year old. He would have had to stay there for 7 hours until I got off work. That was unacceptable. They definitely didn't go out of there way and say if you don't want the vehicle we can drive you home. While I was at work I was helping customers, we were really busy, I am not allowed to be texting, but I did anyways. I had to make snappy decisions, I couldn't think about it, I had lots to deal with at the time so I probably should have made a different decision but under the circumstances that they put me under I did the best I could. When I went back that evening and talked to the service manager I did most of the talking, he hardly said anything. When he did finally talk he only mentioned the dealerships point of view. He did mention that he was sorry that I was that upset. And when I asked him if there was anything he could do to make me happier. He had no response. He absolutely never mentioned that they could take the car back. I never asked because I assumed when my husband drove the car off the lot that it was ours and we wouldn't be able to do that. If he would have mentioned that I would have made my husband drive the truck all the way back there and we would have given it back. After all at the time we told him there were 2 more cars at another dealership that we could have looked at. I even wrote them a letter to try and resolve this. That is why I didn't contact the Revdex.com at first. But I got no response from them. So this was my only other option. Thanks.

Regards,

Business

Response:

"First there was not a communication error. We signed two pieces of papers for offers that we were willing to pay. The second one was accepted. We never signed an original paper accepting the offer that they came up with. It wasn't until after I left with our only vehicle that we found out about the different offer. I know that we didn't have to originally accept it, but we were in a bind, I was at work, couldn't leave and my husband had my 2 year old. He would have had to stay there for 7 hours until I got off work. That was unacceptable. They definitely didn't go out of there way and say if you don't want the vehicle we can drive you home. While I was at work I was helping customers, we were really busy, I am not allowed to be texting, but I did anyways. I had to make snappy decisions, I couldn't think about it, I had lots to deal with at the time so I probably should have made a different decision but under the circumstances that they put me under I did the best I could. When I went back that evening and talked to the service manager I did most of the talking, he hardly said anything. When he did finally talk he only mentioned the dealerships point of view. He did mention that he was sorry that I was that upset. And when I asked him if there was anything he could do to make me happier. He had no response. He absolutely never mentioned that they could take the car back. I never asked because I assumed when my husband drove the car off the lot that it was ours and we wouldn't be able to do that. If he would have mentioned that I would have made my husband drive the truck all the way back there and we would have given it back. After all at the time we told him there were 2 more cars at another dealership that we could have looked at. I even wrote them a letter to try and resolve this. That is why I didn't contact the Revdex.com at first. But I got no response from them. So this was my only other option. Thanks.

Regards,

[redacted] "

As I highlighted in her response above, we let her know that she didn't have to sign her portion of the papers and she didn't have to buy the car. We appologized for the miscommunication and gave her and her husband every resonalbe effort to further discuss their options and buying decision. We even further discounted the purchase price of the car in an attempt to make up for the miscommunication. Mathmatically we just could not meet her requested monthly payment at the term she preferred which seems to be her only terms of satisfaction. That being said, after evaluating the good deal they were getting on the purchase price despite the payment not being the term they wanted, they decided to buy.

Its most unfortunate they are not happy with their deal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9605615, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It doesn't surprise me that they would dance around the issue and say the same thing over again. That is exactly what happened the night I went in there to tell them how mad I was. I talked for a while and then he said a little bit and then we just kept going around in circles. So finally I told them it was clear that they weren't going to try and make me a happy customer. So since I have no choice I will sign the papers. They never offered to take the car back, because they new I would take them up on it. So basically I want the thank the Revdex.com for their time and effort but this is one complaint that is going to go unresolved. I just hope George Gee is going to read this final letter so they can know that I will make sure anybody that is looking to buy a car that I will tell them my story and tell them never to go to George Gee. That will probably cost them a lot more in the long run. They should really be ashamed of themselves but I am sure they aren't because they are car salesmen and they don't have a conscience.

Regards,

Terrible customer service, and don't know what there doing. I don't even trust them enough to put a battery in my car. I bought a 2012 new kia optima and the last 3 yrs has been nothing but issues. Sold me used tires and rims and said they were new. Had glass logded in my tire and they said oh nothing is wrong. Always rude and I will never buy anything from them again.

I purchased a pickup truck from Gee Automotive over Memorial Day weekend and was assured by the salesman and his manager that they would see that I got a key for the canopy of the truck (for which they had no key on hand). After making two long distance calls, and getting no further than their switchboard person, I emailed them. I think it quite reasonable to expect a key for all the locks on the vehicle I purchased and after a wait of almost four weeks, I still am not able to use the canopy of my truck because they can not make good on their assurance to me. They have not even replied to my email, except to send a copy of the forwarded message which was sent to the owner of the events.

I am very happy to share with you all my wonderful experience working with George Gee GMC/Buick! When my beautiful car broke down and I was told it would cost more to fix it than the car was worth... I was devastated. Absolutely heartbroken. So I reluctantly began my car shopping, looking for a dealership around the Pullman area with friendly customer service and knowledgable employees.
I'm excited to say, I found all that and more with this dealership! Ryan A[redacted] was my salesman, and helped me find a car that was perfect for me (and fit in my budget)! I am a college student and this was my first time buying a car from a dealership, so I was nervous and had a lot of questions. Ryan made me feel comfortable and never tried to pressure me. He allowed me to test drive the car and gladly gave me the information I needed to make an informed decision including the Carfax report.
After I told him I loved the car and wanted to purchase it, Ryan and his team made the process so smooth and easy! I was able to complete the credit application forms online in between classes, and he got back to me right away with the results. I then worked with Marty, in the finance department, to talk about my loan, payment options, extended warranty and insurance options. He was also very nice and I appreciated his positive customer service he gave to me and my cosigner.
The best part of all, Ryan cares so much about my satisfaction and happiness with my purchase that he is having the front hood redone because of some paint chips and a new windshield put on because of some small spots that got hit with rocks. This really meant a lot to me because I always had a notion of what a car dealership and it's salesman were like, and George Gee GMC went above and beyond all of my expectations. I will gladly wait a week so I can drive off the lot with my new car that is in pristine condition and fully inspected down to the tiniest of details.
Seriously, they made this process so easy and stress-free. I would highly recommend this dealership to anyone looking to buy a new or used car, they have lots of great options and are willing to help you in any way they can!
Thank you to the team that helped me out so much over the past couple of days!!

Review: I purchased a Mazda from George Gee in Nov. 2011. With the purchase of the vehicle I also purchased the additional GAP insurance. A year later in December I refinanced the vehicle with George Gee. I was told that the GAP insurance will be cancelled and that I will receive a refund check in the amount of $400 - $600. Since then I have been e-mailing the person who did my refinance ([redacted]). I must have e-mailed around 10 times or so. The last e-mail was send on 7/2/13. I just get ignored. I also called the lady who handles the insurance cancellations, [redacted] at George Gee. I think I called her about 5 times. Each time I call I get an excuse of why she can't give me any information. She is buys, her computer is down, she will get back at me and so on. It's been seven month now since the refinance and I get no answers in regards to my refund check. Why can't I get an answer to the question of my refund check?Desired Settlement: I would like to get my refund check. This is money that I paid and I was told I would get a refund.

Business

Response:

A check was cut to the customer on 8-5-2013. I can only apologize for our employee's dropping the ball on this, and if you will have the customer reach out to me at ###-###-####, I would like to offer her a free detail of her vechicle the next time she does service to make up for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9616518, and find that this resolution is satisfactory to me.

Regards,

Review: There are many applicable complaints besides the Primary. Unauthorized changes to the contract, failure to respond, late delivery of products and service, bait and switch, failure to honor a contract, high pressure sales, sales presentation not consistent with the advertisement, failure to disclose key elements of the agreement, and excessive delay in completing service.

Here is my complaint:

On May 25, 2014 my wife and I went to a tent sale in Puyallup, WA for Gee automotive. We test drove a used Jeep and other than an issue with the electrical lock system (that they agreed to fix), my wife loved the jeep. After 4 hours of negotiating and game playing, we went to the finance trailer.In the trailer the month rate went up $4.00 over what the CEO ([redacted]) told us it would be. During my complaint about the price increase, the computer died in the trailer and [redacted] had gone home. We had to return the next day. The next day, [redacted] still wasn't there but it slipped my mind about the $4.00 until after the transaction was over. (That was issue #1) At the end of the transaction we were suppose to spin the prize wheel, but they did not let us do it because they were busy and [redacted] (our sales person) came in on his day off to see the transaction close - thus wasn't in a working role (issue #2). We went to the jeep to find that they had taken all the floor mats out of the jeep (issue #3). After I made a stink about the floor mats the went and got them from some place. We clarified that we would get a call to schedule the jeep for the electrical repair on Tuesday the 27th. Wednesday morning came and we still had not heard from the dealership. (Issue #4) After I bombed off a bunch of phone calls and text messages, I finally got [redacted] to tell me to just bring it in to the mechanic they use - A-plus Transmission. My wife took it in on Wednesday. Thursday morning A-plus Transmission called us to release the jeep to Gee automotive because they were trying to take our jeep. After we inquired about why it was because A-plus could not fix the electrical problem only a certified Jeep Service Center could. Gee gave [redacted] a busted up piee of crap car for a couple days to make up for not having her jeep as transportation. (issue #5) Hardly, a like vehicle, but we assumed it would only be a couple days. Thus, Gee was trying to take our jeep someplace without us knowing. (issue #6). My wife ([redacted]) released the Jeep to Gee and then called me. I text [redacted] and told him we wanted our old car back because we have had several integrity related issues with Gee and no longer felt comfortable with the Jeep. [redacted] ignored my request and simply said it is at Jeep and it will be fixed by tomorrow. (Issue #7) Friday, May 30th, and nobody from Gee is responding to our messages about when we can pick up the jeep. Finally in the late afternoon, [redacted] texts back and says it will be Monday before we can pick up the jeep. I reiterated that we want to cancel the deal and get our old vehicle back and they would not respond and when I went to the tent they had no idea where [redacted] was and even acted like he didn't exist. (Issue # 8) Monday came aand I text [redacted] several times looking for an update on the jeep, when he didn't answer, I called [redacted]. [redacted] informed me that they told [redacted] the week prior that the Jeep needed a new computer and it was back ordered. it would take 5 - 15 days to get it in. (issue #9) I contacted [redacted] again and told him I was upset and wanted my wife to have a loaner jeep to make up for not having our Jeep and because this car is a piece of crap. [redacted] said we could but made it impossible for us to get the Jeep loaner by giving unrealistic time frames to pick one up - we work and had to do it in the afternoon. (issue #10). Monday June 9th comes and we still have the busted up car, we still don't have our Jeep that we have owned for 2 weeks and we still don't have an update from Gee despite the fact I text nearly everyday to get updates. I called [redacted] to find out that the Jeep was done and they had told Gee. The problem is that Gee had not paid for the Jeep so we could not go get it. (Issue #11) I have several conversations over the next 5 days with [redacted] about him getting this jeep paid for. [redacted] gives me lines about Gee had a charge account with [redacted] but nobody could find it. Then [redacted] says he meant that they were trying to set one up. Then [redacted] tells me that he was having a check overnighted to [redacted] (this is now Thursday June 12th) and it will arrive Friday. Friday at 3:00pm the check had not arrived, we have not had our jeep for 3 weeks and the first payment is almost due, Gee refused to return our old vehicle and cancel the sale and now I am irate. (issue #12) I called [redacted] very upset telling him I am tired of his lies and somebody better go pay for this Jeep. I told him I am writing the Attorney General and calling any and all news outlets that would listen. He sold us a jeep nearly 21 days earlier and we haven't had it more than 24 hours and we now have a payment. I told him detail for detail (just like in this letter) why I would never recommend their company and how sleezy the whole opperation was. He offered to buy me dinner...HA! I told him to pay our first car payment since we didn't get to enjoy it for nearly the whole 1st month. , I told him to give me my old car back like I asked for 3 days after we bought it and he said we waived our "cooling off" period in the paper work. I told him I was coming to the neew tent sale and telling everyone that walked in that the company was sleezy and full of lies. That is when [redacted] miraculously came up with a company card to pay for the Jeep. It was so late on Friday that we had to wait until Saturday, June 14th to pick it up - the 21st day after we first started the process. Additionally, [redacted] took the paper service report we would need for our records, [redacted] kindly printed a new one. (issue#13) Minimally, Gee should pay for our 1st car payment since we literally went 20 days without it. Gee also used the bait and switch by promising a prize wheel and not delivering on it, AND by trying to remove items from the jeep that we test drove. Additionally, I had to drive all the communication and efforts to recover our new vehicle and that time of mine is very expensive and costly - my income suggests I make over $60.00/hour and I easily spent 20 hours of time dealing with this.Desired Settlement: I feel Gee should remiburse $336.00 in payment overages ($4.00 x 84 months) for price switching in the finance office and cost of my time. I think Gee should be fined for failing to rescind the offer within the 3 day window as I requested (I can supply text records if necessary) as/if punishable by law.

Business

Response:

Review: I purchased a 2003 GMC Sierra 2500HD on 9-13-13, I also purchased a service contract for $2600 because it is a diesel. Since picking up the truck the ck engine stays on and has a mass air flow sensor code and egr code and also a leaking rear axle seal. I called my service contract company and they tell me that George Gee is under contract with them to cover all repairs for the first 30 days. I called George Gee and they tell me the truck is sold as is. I understand that used vehicles are sold as is but because I purchased the service contract they are under contract to repair the vehicle for the first 30 days. They also told me the ck engine lite is on because of a cold air intake(aftermarket)being on the truck, it doesn't have that.When I first bought this truck the lot porter put gas in it and tried to fix it by filling the rest of the way with diesel, that got me about 10 miles down the road.George Gee towed it back to the shop where they had the truck for a week and put $3700 into it I was told they replaced all glow plugs and injectors, not true all blow plugs and 1 injector. The mileage on the work order read in 144298 and out 144298 on the bottom of work it reads "test drive truck and no codes present" once again both NOT TRUE.Desired Settlement: I would like my truck fixed per service contract if they would like to supply parts I will do the work I am an ASE certified tech

Business

Response:

Mr. [redacted] took delivery of the GMC Sierra with full disclosure that the check engine light was on, what was causing the code, and with full understanding that the vehicle was being sold "as is". He willingly signed all paperwork to that effect. The repairs that were done were due to our lot attendent putting unleaded fuel in the engine, so we repaired the problems caused by that. We at not time told him all the injectors were replaced, and at no time told him that the truck was at any time not "as is". The warranty he purchased does not cover pre-existing conditions and he was told that. We offered to cancel the warranty and refund any money on it if he is not happy with that, but he did not choose to do so. We have been up front about everything with him and told him up front that we would not do any other repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9745453, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

George Gee flat out lied about the ck engine lite being on. I was told it was due to a cold air intake system which the truck does not have. If they would have ck the codes they would have also found a EGR code P0404 but sine they lied on their invoice which states mileage in at 144298 and the same mileage for out they couldn't have driven the truck and seen the the lights are on. The bottom of the invoice states truck was test driven and no DTCS (codes) were found. I've cleared the codes and they come back within 10 miles. You would thing doing $3700 worth of work on a customers vehicle would warrant a test drive to make sure everything is good. I was told by [redacted] the service writer when I picked up the truck they replaced all the glow plugs and injectors and the truck drives great.. After reading the invoice all the glow plugs were replaced but only 1 injector..

I will NEVER send anyone to buy a vehicle from these liers or will I ever give them the chance to touch mine !!!!!

Review: This company sold a client of mine a car with a value of maybe $4200 to them for over $8000. The car is a 2005 camry with 150,000 miles and dents in the sheet metal. This particular client of mine is under watch by social services and to take advantage of someone who is under current watch is a serious issue. I am sure the salesman saw her coming.Desired Settlement: Refund them the extra half you charged them and return the money for all the extras you charged them, such as the gap insurance. I am not going to let this issue go.

Business

Response:

March 2, 2014

Review: Sold Kia to George Gee on 11-23-13; Told by [redacted] that George Gee would process the GAP Insurance and Service Contract Warranty refund. I signed the forms that were necessary AT the time of sale.

11-23-13 sent all documentation for Service Contract Warranty cancellation as per directions.

12-30-13 at 11:50 AM talked to Kelly to see if paperwork for GAP and Insurance were received - she told me to talk to the Finance Department.

12-30-13 at 11:50 AM (###-###-####) was told that the office girls at George Gee do all the paperwork; will talk to office and see if the cancellation notices have been received and will call me back (DID NOT GET RETURN CALL).

1-13-14 at 4:28 PM (###-###-####) left message regarding GAP and Service Contract refund.

1-13-14 at 4:33 (###-###-####) no answer

1-13-14 at 4:34 (###-###-####) left message with my number.

1-13-14 at 4:37 (###-###-####) - no answer-main switchboard said to call [redacted] and to call (###-####).

1-14-14 at 11:45 - (###-###-####) [redacted] - took information from above and said she would call me back. NO CALL BACK.

1-14-14 at 12:40 (###-###-####) [redacted] - discussed concerns; he said he would call back and tell me where the paperwork is and call back by 1-25-14 if I don't get any refunds. Again sent copies of the 11-23-13 cancellation paperwork to George Gee.

End of January received GAP refund check (questionable as to what cancellation date they used).

2-19-14 at 3:20 spoke with [redacted] at George Gee - she stated that they only received the GAP paperwork but there was no record of the Service Contract/Warranty cancellation. I wanted to speak to someone else so she transferred me to:

[redacted] xt. #### - stated issues and that it has been 13 weeks that I have been trying to get this settled; and if this was a bill that I had to pay I would have been charged late charges, stated I wanted something done and that I may contact the Revdex.com. Left my name and number asking her to call me back. NO RETUEN CALL (as the from says it may take 8 - 10 weeks---when I have already waited 13 weeks).

2-20-14 (###-###-####) [redacted] - attempted to call but message said "Verizon number is no longer in service".

2-20-14 sent cancellation paperwork AGAIN.Desired Settlement: I want to have the GAP insurance refund cancellation date rechecked - as I cancelled it on 11-23-13.

I want my service contract/warranty refund check sent to me with additional past due payment fees payable to me that should be charged to George Gee for not sending my refund check in a timely manner (if this was reversed and I owed monies to George Gee I would be charged fees for non-payment; so in turn, I want those fees paid to me for all the time, emotional strain and financial burden of NOT getting my refund paid to me despite numerous attempts to get this settled).

Business

Response:

We responded to a mailer from George Gee Kia that made it look like we had won $1,000. We called the phone number provided and were told we were a winner and to report to the dealership. In fact the flyer was deceptively printed. We only won an MP3 player that the salesman said was made by Apple and was worth $50. In fact the MP3 player was not made by Apple. It was a cheap knock off available on Amazon for less than $5. I figured from the start that this would be a scam to get people into the dealership, but I was surprised a how deceptive and misleading it was. After this experience I would never do business with George Gee for any reason.

Review: I have purchased all of my vehicles in the last 3 years (totaling on or around over $50,000) with George Gee. The latest scam move is with regard to vehicle trade payoff or estimated payoff form? An amazingly rude and unintelligent individual who calls herself "[redacted]" called my personal cell phone to make threats of charging me $150 for George Gee's inability to properly call up and recieve a proper payoff. Further, I provided the salesman with an actual balance from STCU.mobi showing the most accurate vehicle payoff amount before we even began to trade my last vehicle in for the new one. "[redacted]" who apparently attended college at burger king misses the mark. She claims that I signed paperwork allowing her to screw over "George Gee" clients. This is a false presentation by "[redacted]". The paperwork specifically says that any overestimation or inaccurate payoff shall be added to the total cost of the vehicle financed. In "NO" part of this document, does it say that "I" the customer will be responsible for dealership error. Pleae fix, so that I may discontinue use of George Gee permanently and spend the reaminder of my life petitioning the community and explaining how terrible this frivolous, decietful, vindictive and derilict company is. No offense to [redacted] the General Manager, or [redacted] the Salesman. Complaint will be resolved if rude employee ([redacted]?)is terminated and $150 alleged debt is removed from my name.Desired Settlement: If employee causing the issue with customer ([redacted]?) is terminated and frivolous debt of $150 is removed, complaint will be resolved.

Business

Response:

We as a business apologize to Mr [redacted] for any rudeness from our employee and have counciled her for this. The State of Washington Odometer Disclosure and Authorization for Payoff that we have all customers sign states clearly " if pay-off balance and/or liens on my vehicle traded in as described is in excess of the amount estimated, the additional amount will be paid on demand or may be added to my Security Agreement". This verbage is printed on the form that DOL provides for every dealer in Washington state. While the debt is entirely legitimate, George Gee will write it off in this instance in the interest of customer good will.

Review: 8/17/13 Gee Automotive was at the [redacted] Mall parking lot. [redacted], sales guy, showed me a '13 [redacted]. I stated I did not want to look at a car with tan interior. [redacted] assured me that they could redo the seats to my liking. CEO [redacted] stated as well they promised and guarantee that they will redo all seats from tan to the graphite grey, almost black [redacted] color and get me a manual as my car did not come with one. I bought the car with the terms written and signed that the seats were guaranteed to be done at a price to me for $800. I was told to bring car back in week to get seats redone. 8/26/13 [redacted] stated to bring my car in to get seats redone. Mr. [redacted] advised me at my arrival that the seats were on back order, it would be another week. 9/1/13 [redacted] contacted me stated the seats did not have a kit to redo them and they would refund my $800. I declined offer, stating I wanted my seats redone. 9/2/13 I went in to get manual and talk with Mr. [redacted]. he was not there, no manual given. 9/6/13 Mr. [redacted] contacted me offering $1000 if I dropped the issue with the seats. I declined stating I don't want the money I want my seats done. He replied stating I was not acting like a team player, since I played sports I should be more understanding and not out to get the dealer. I still have these texts to date. He then stated he would go into the office look at paperwork to see what was written up and get back to me but if it wasn't to his liking he was done helping me. Almost 2 weeks later [redacted]-Customer Service Mngr. Contacted me stated she was my new point of contact and to call her directly for any issues and my seats were going to be done. I'd be contacted by a [redacted]-No contacted made to date. 2 weeks went by I called [redacted] several times, finally got a phone call back saying she was sick and out of the office but they were looking for a local person in Vancouver WA to do my seats. I'd be contact shortly. its been 4 weeks, 11 voice msgs later and nobody will return my phone callsDesired Settlement: I want my seats replaced as promised and guaranteed per our contact. I also want the manual as I was told I would be receiving.

Business

Response:

October 28, 2013

Review: I bought a car from George Gee on May 12th. The car had a certified used car sticker on the window. This means it passed a 21 point inspection. On May 15th I was already having issues with the car. I call and told them of the problem. The car was making a horrible noise from the rear end. I brought it back in on the 18th The sales manager took it for a drive with the service tech. He came back and told me to rest assure that it was only the tires. The same ones I asked if were good during the purchasing process. I was told that they should last a good year or more. Then the service manager gave me a internal invoice for what the car had done before they sold it. The first thing I notice is the car was overheating and wouldn't idle. This concerns me I would of never purchased a car that I knew was over heating. I wanted to believe the manager and accepted his excuse that it was the tires. The more I listened to the noise the car was making the more I knew that wasn't the fact. I call Many times in June about the persistent noise that was getting louder. I'm paying 12,999 for a car is not even safe to drive. I finally [redacted] looks at by just showing up & having the tidal to the car I traded in for this one. They did fix the 1 wheel barring that was causing the noise in exchange for the tidal. I was hoping that the fox would improve the cars handling but it didn't it is very scary to dive at high way speeds the car is all over the road.BMW's are to hug the road well this one never has. Also after they fixed when I turned on the AC it smells of urn. Wasn't like that before.2weks later the car leaks out the power steering fluid. Some how some torqued bolts have come loose. On Oct. 2nd or 3rd I take the car in for it's oil changed and have the check engine looked at. Oil changed but they ask me to wait on the check engine light. Said it should be fine for 3wks. Next day oil light comes on then the car won't start. [redacted] who sold me the car no longer works there and no one else will return myDesired Settlement: I would like them to make this right. As it stand now I have a very expensive certified used bmw that I haven't been able to drive for 2 & a half weeks. I trusted the sales man with his explanation it has to be good it passed a 21 point inspection, when really all they did is change a termastat. to keep it from over heating so they could sell the car to me. I would also like to know why after they changed the oil is it all over the underside of the car. I'm paying over $350 monthly to ride bike.

Business

Response:

On May 12th Ms. [redacted] purchased a 2004 BMW with 88000 miles on the odometer. The vehicle came with a 2 month 2000 mile powertrain warranty. There were optional extended warranties offer for the vehicle at the time of purchase, but she declined the option to purchase these. In June we reparied a wheel bearing/axle issue under customer good will. This was not an issue that was normally covered under the terms of the powertrain warranty, but the manager made the decision to do the repair to try to make the customer happy with her purchase. It is now 6 months since the purchase of the vehicle, and it has well over the 2000 miles since purchase, so the issues with the vehicle are not covered. We would be happy to do the repair at a discounted rate, but there is no warranty remaining on the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That is not true I wanted the extended warranty. I thought I was getting it. But it somehow got taken off the deal unbeknownst to me. When I wanted to get my trade in back because they quoted me a higher monthly amount than I was willing to pay. They said ok bring it back by the time I got there they had dropped the price by 10,000 and take the warranty away. to keep it at the price I needed. The whole deal was very bad in my personal opinion. They had a car that they got with problems for I'm assuming much less than the price I'm paying for it. The sales person that sold me the car no longer works there and I have no way to prove what [redacted] said to me to make me confident in this purchase. Like I said before if I would of seen the internal invoice about the over heating problem I would of never bought the car in the first place. I have relayed all this information to my loan company and They feel that I've been wronged & are also hoping George Gee can make this right.

Review: They showed me a falsified carfax. I found out when I went to sell the truck and the carl dealer ship showed me one that had this truck in two accidents.Even though the airbags did not deploy the integrity of the truck has been comprimised and I've had 2 differnt car dealerships tell me that they couldn't sell it on there lots.I decided a couple weeks a go to get a different truck and found this out I personally would not have bought this knowing this.Desired Settlement: I want them to take the truck back, pay off the loan, and refund the money for my truck I used as a down payment which was fifteen hundred dollars.

Business

Response:

April 8, 2015

RevDex.com of Eastern Washington & Spokane

Attention:

Regarding File: [redacted]

Regarding the complaint filed by [redacted] who

purchased a 2008 Toyota Tundra with 133,503 miles on October 25,2014. Gee

Automotive categorically denies Mr. [redacted]’s accusation that he was shown a falsified

Carfax Report. First of all our

dealership generally does not use Carfax, as it has been found not to be as

reliable as AutoCheck which is owned by Experian, the credit reporting agency.

We do not have access to Carfax at our offsite locations – we can only run

Autocheck vehicle history report.

Virtually all of the major Auto Auctions have gone to Autocheck as it

has almost twice the records and has been found to be more accurate and

detailed. Both Autocheck and Carfax

require the VIN number to run a vehicle history report. I did run the vehicle history report through

both Autocheck and Carfax, as though it is rare, there can be a discrepancy between

the two reports. In this case there is

no discrepancy – both show identical information. Both reports show two

accidents – one that shows a “rear center” and the other accident is a “collision

with another vehicle.”

The vehicle that Mr. [redacted] purchased was a trade-in that has

spent it’s entire life registered in Western Washington. The vehicle that Mr. [redacted] purchased was 7

years old and has 133,000 miles on it when he purchased it. The vehicle was

inspected as are all vehicles that we take as trade-ins or purchase from any

source such as an auction or another dealership. While Mr. [redacted]’s vehicle he purchased was

neither a late model (within a couple of years old) or low miles- it was driven

approximately 19,000 miles a year- there is nothing to substantiate Mr. [redacted]’s

contention that the integrity of the truck had been compromised. The vehicle was inspected and needed very

little and very minor reconditioning work – it appeared to be very well

maintained both in appearance and mechanically.

The Title is clean -there are no brands on the title of any kind, and it

does qualify for Buy-Back Protection from Autocheck. Mr. [redacted] states “the airbags have never been

deployed” It is not uncommon for a vehicle that has been driven a lot and is

older to show an accident indicator or even two or more. It’s the law of averages – the more a vehicle

is driven the more likely it is to be involved in an accident – its just common

sense. In the State of Washington, I

believe any vehicle that sustains damage of more than $700 a police report is

required to be created. You can’t

replace a factory bumper for less than that threshold. Again while we have no indication what

occurred with these accident indicators – what we do know what that the vehicle

was repairable and, was not totaled or any kind of brand placed on the title

such as frame damaged etc. and we know that the accident wasn’t substantial enough

to deploy the airbags.

If Mr. [redacted] would like to trade-in his truck for something

we have in inventory, we would welcome him to contact us. I can be reached at [redacted] and my email

is [redacted]. However there is no basis for Mr. [redacted]’s

desired settlement.

Sincerely Yours,

[redacted], Retail Operations Manager

Gee

Warehouse Direct / Wholesale Division

Review: I purchased a used 2010 Toyota Camry through this dealer after finding it for sale on an auto sales website AutoTrader.com. After talking with the salesmen who is also the internet sales manager everything seemed great and he accepted my offer and me and my girlfriend were willing to take a short flight from my town to Spokane to buy the vehicle. When we arrived we test drove the vehicle and I noticed that the steering wheel was shaking violently at freeway speeds and almost immediately the salesman says that its the road. Luckily for him as the road seemed to smooth out, so did the steering wheel so I believed him. When we finally get back to the dealership the AutoCheck then confirms that this car had been stolen and when brought to the salesman's attention he acts dumbfounded and apologizes. The title is confirmed to be clean and we continue our business. Aside from the complaint I'd like to add that we weren't able to get out of the dealer until closing and the financier rushed through the contract and failed to mention I would be charged 330$ for a window etching service that should have been included in the price of the car, so I'm also wanting to resolve that. After, getting the car back to my home town and driving for a few days I've noticed that the steering wheel shakes at freeway speeds on any type of road quality. I then dig in the glovebox out of boredom and find the carbon copy of the inspection report AND IT SAYS AT THE BOTTOM: RADIATOR SUPPORT BENT, OIL PAN DENTED! This is absolutely unacceptable. The keyless entry is missing because it was used to steal the car, all the pieces have now fallen into place. When brought to the salesman's attention he denies the dealer having knowledge of that and says he has a copy of the report. I then sent him photos of the report and he offers 256$ to fix structural damage?! or to take the car back. He refuses me service and says that I have but two options in this case.Desired Settlement: I would like to take the car to my local Toyota dealer and have any and all damages fixed in their entirety. I would also like the keyless remote (which I chose to purchase even though it should've been provided to me) programmed to the car. I would also like the damage to the car to reflect the price I paid for the vehicle as I have been overcharged for a vehicle with significantly diminished value. And lastly would like the window etching fee waved and a new contract to reflect these things.

Business

Response:

We contacted the customer and told him that if he was not happy with the car, or the deal, we would be more than happy to unwind the purchase and return his downpayment to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9630898, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We have since "unwound" the deal and yes the dealer did refund me my down payment. Unfortunately, I was the one doing all the contacting and I wasn't received by friendly employees. I was also verbally harassed on the phone by employees about "adult decisions" and "being smart, but not that smart". Are these the standards that these employees are held to? Is that customer service? Especially since this was without provocation. I at no point got nasty or unpleasant with any of their staff but was instead treated as if it were my fault that the salesman lied to me about the condition of the vehicle and made the choice to conceal multiple negative points of the car. My resolution to this is quite simple. DO NOT ever treat a customer like this again. DO NOT conceal anything about a vehicle, ESPECIALLY to a first time buyer. I took the salesman's word on faith, I'll repeat faith. There needs to be a level of trust, no matter how small, between a salesman and customer and you guys have exhibited none with me.

Still seeking resolution.. :

I wasn't shown any sympathy on the amount of money it took to get the car AND to return it. i.e. travel expenses (as I live 300+ miles from the dealer) and a non refundable insurance fee. Upon arrival I even offered them the chance to purchase the Master key fob that I purchased secondhand so that the car could have keyless entry (which is also something they advertised that the car was equipped with only to be given a single valet key with no keyless functionality) so that I could've purchased a tank of gas to get home which they turned down stating that their cost on the key is $15 and that they wouldn't be interested in having it.

My plane ticket: $198 (Alaskan Airlines, can provide a receipt)

Non refundable insurance fee: $80 ( have proof of)

Gas home: $47

Gas return trip total (including follow car): $150

Had this situation been any different, for example the car was being returned due to a financial issue that was my fault, or I decided the car wasn't for me, then as anyone would say I would be the sole cause of that money loss and would have myself to blame. Seeing as coercion was used to lead me to believe that the car other than *verbatim* "one wheel may have a small curb rash, matter of fact let me go look, yea looks like just a little rash on a wheel and a few scuffs on the plastic other than that the cars great", "Clean Title?","Let me see I've got the AutoCheck right here, hmmm, yea clean title no accidents, come on down! I'm gonna send it down to detail "...that the car was in excellent shape, I feel it would be beyond fair and customer service oriented to make right on all, if not, a portion of those expenses. I am still currently awaiting a partial refund from the insurance company and am still looking for a new vehicle with less money than I started with and none the better off after this experience.

Regards,

Business

Response:

At the time we agreed to unwind the transaction, we offered to fix the car ourselves, not at a shop of his choosing, or unwind the deal. At that time the customer stated that he would be satisfied with unwinding the deal. At no time was this other money discussed, or it would have been addressed at that time. We feel we have been very fair with this customer and will not be issuing any further refund to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9630898, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Is no one at this establishment honest? Not only did you not offer to fix the car, you're denying that [redacted] the General Sales Manager or [redacted] the Salesman ever spoke with me or my father [redacted] on multiple occasions about the travel expenses mentioned in my previous response OR ever received verbal confirmation over the phone that " We're not fixing the car. There's no money in that car due to the negotiating". I have emails from the salesman refusing any help other than the $256 check offered to me on the terms that I sign and send back the contract that I wasn't happy with to begin with and that would legally bind me to a damaged vehicle that wouldn't be fixed which I will be attaching to this response for the Revdex.com to review.

A question I have is even if I had no emails what person would walk into your dealership in this same situation and plead with you to purchase a key fob that they purchased elsewhere so that they may get some gas money for their return trip, BUT wouldn't have thought to bring up the original travel expenses? As any sane or logical person would tell you, no one.

Regards,

Review: We purchased a vehicle from there Nissan store and then after we traded it in we cancelled the gap and sent the paperwork to them via fax and mail for 9 months now and since then we get the run around that it will be 4-6 weeks to get back we have heard this fraze for months and months now and then today the lady called me back again with the same answer we have gotten for several months ...We have called the dealer several times and always the same thing ....This has gone on long enough and we have also notified the dealer investigator on the issue to try to resolve the issue as of today ...Desired Settlement: We have been told the $523.00 will be refunded and now this is the several times been told that it will take 4-6 weeks and we would like the money issued now instead of waiting now another month to get as that is another time we have been told for months and months and don't know about the new gal if this will be done ....

Business

Response:

Customers original cancellations were sent to the Nissan store in Pasco and not forwarded to us. We recieved the proper cancellation paperwork at the end of October and sent the check out soon after. We apologize for any inconvenienc this caused.

Review: Bought a 2008 dodge truck with warranty in feb 2014 was promised truck would be in great condition had truck for a week and found out there are alot of issues that cost alot to fix and our great warranty does not cover any ??? call and try and talk to someone leave message after message no return calls when we do get ahold of someone they tell us they will make it right a month later and we are paying for a truck we cannot drive due to issues and cannot afford to fix after paying 1500 down very frustrated that we gave up a running vehicle in driving condition for a truck that we are paying over 20 grand for , they promised they would fix the issues and make it right but they havent !!!Desired Settlement: To either fix the truck or replace it with one same year same mileage and no issues

Business

Response:

TO WHOM IT MAY CONCERN:

WE HAVE ALREADY RESOLVED THIS ISSUE- ARRANGING FOR HIM TO GO TO [redacted] IN EAST WENATCHEE AND WE HAVE AUTHORIZED THE REPAIR FOR OVER $1,100 - AS FAR AS I KNOW - THIS ISSUE HAS BEEN RESOLVED AND THE CUSTOMER IS SATISFIED. PLEASE LET ME KNOW IF THERE IS ANYTHING FURTHER THAT NEEDS TO BE DONE - BUT AGAIN I HAVE BEEN INFORMED BY STAFF THAT THE ISSUE HAS BEEN RESOLVED TO THE CUSTOMER'S SATISFACTION. I CAN BE REACHED AT ###-###-#### OR BY EMAIL AT [redacted]

[redacted]. [redacted], RETAIL OPERATIONS MANAGER

GEE AUTOMOTIVE COMPANIES

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards, Yes this issue has been resolved and the truck we bought fixed Thank you very much