GeekBox Computers, LLC

***, I apologize for any miscommunication in the cancellation of your servicesWe realize an incorrect end date was posted on the emails that were sent to you confirming the cancellation of your servicesAll billing has been cancelled as of our conversation with your husband on August Your husband explained that you did not recall agreeing to a recurring monthly chargeBecause of this, we will also be issuing a credit back for both of the charges for $Please let us know if there is anything else we can do make your experience with GeekBox better Ammory L***Director of Customer RelationsGeekbox Computers, LLC [redacted]

On May 6, I talked via the telephone to an Andrew who represents Geekbox, a computer service company I advised him of issues I was having with my computer and he stated Geekbox could repair the issues We then entered the payment portion which was $for a One-Time CleanI agreed and he transferred me to an "agent" who physically took over my computer and told me it could taken hours for the cleaning I agreed and went to bed I used the computer for days and noticed it appeared that nothing had been done to CLEAN the machine I called Geekbox on May 8, and advised them of my issue They then told me they would again take over the computer and that it could take hours Again the next day I noticed there was no change in the operation of the computer On May 11, I again called Geekbox and told them of the situation and again an "agent" told me he would take over the computer and fix the problem Again the computer still had all the issues On or about M

[redacted] , I have reviewed your mother's accountShe purchased our Platinum Support Package, which covers Anti-Virus and Anti-Malware, cloud backup, and 24/technical support for a period of yearIn listening to the original call where she agreed to the service, all of the services and pricing were fully disclosed to Eva before she was charged for service.In an effort to resolve your complaint, I am offering a refund of $This refund amount is derived from downgrading your mother's service from the year of support ($599.99) to a One Time Clean ($249) and Protection Software ($99.99) Our technicians recorded the cleaning that was done on your mother's computer and the protection software was installed, so the $portion is non-refundable.The cleaning notes are as follows:CCleaner removed MB of junk filesCCleaner repaired registry errorsMalwareBytes Anti-Malware removed malware threatsInternet Explorer and Firefox browser caches were clearedWindows Updates CompletedCustom cleaning program Dwas runFollcall after service completed was done at 9:AM 3/25/Our technician Kyle explained what we did to the computer and advised how to use service in the futureI hope this clarifies the service your mother purchasedPlease respond with any other questions or concernsThe refund check will be mailed to your mother's address within the next weeksThank You, Ammory L***Director of Customer Relations

I was charged $on March 24th to my Amex card ending in [redacted] without authorization for the chargeService was provided by geekbox.com a year earlier but I never agreed to a renewal charge of this magnitudeMy complaint relates to the extremely poor (actually non-existent) follow up to my phone calls to the company I have called three times and each time was told by the billing representative that a higher level director would call me back that day or the next dayIt has now been days since the first call and after two followup calls to them no one has returned my callWhen looking on their website they don't even sell a service that costs $so a renewal charge of this amount is outrageous and one I never would have agreed toI am seeking a reversal of this charge to my amex card Thank you

Complaint: [redacted] I am rejecting this response because: I have not found any messages on my phone that identifies the companyI have had a couple of Unidentified Calls from Indiana but Geek Box is located in Utah I expect that Geek Box would identify themselves by name because I do not know the phone number of which they will be contacting me(If I knew that number I would have called it instead of contacting the Revdex.com) Also, I do not expect that I should be responsible for any costs' in getting this problem settled Sincerely, [redacted] ***

***, I am sorry to hear about the recent frustrations with GeekboxI reviewed your comments and wanted to reach out right awayWhat I see on your account is a service you purchase for $on 05/21/We performed the service and at that time a running subscription for an annual charge of $was set upThis billed on May 20th, I have issued a full refund today and canceled all servicesDepending on your bank or credit card company it can take up to business days to appear in your accountIf you have any other questions or concerns please email me directly and I will resolve the matter right awayThank you, Micheal O***Director of Customer RelationsGeekbox [redacted]

Our employee (Maddie) spoke with [redacted] allowed us to maintain the $100In return we had a technician remote control into his computer and install anti-virus and anti-malware software that cost $[redacted] expressed he was happy with the resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

While working on my computer with a government agency I was told there could be a virus on my computer they sent me pages of "how to take care of it", including the phone number ###-###-#### I thought it was a "government site, but it was GeekBox I was told I probably had an active virus and agent Michael C [redacted] would take care of it before noon This was 9AM CST I watched as he did antivirus on it, then it kept saying "waiting agent" At 5:PM I received a call stating I had serious trouble on my computer and to call ###-###-####, then hung up I called and it was GeekBox They could not locate a Michael C [redacted] , and ask for a Supervisor I was told my computer had been completed at 12:PM I shut computer off, but the next morning it would not come up

I have been unable to reach customerAs a show of good faith I have refunded the $as requested by the customer

[redacted] , We have no interest in your mother's personal or private informationOur company also does not put viruses on our customers' computersOur technicians used ESET NOD Anti-Virus and MalwareBytes Anti-Malware to clean your mothers computer, along with other software mentioned in the previous message.If your mother was having problems with her computer, she had the option to contact us back for additional assistanceHer services were fully explained at the time of purchaseOur technicians would have happily helped her with any problems she was encountering with her computerAs your mother's year of service has not yet ended, our technicians can still assist herShe can call us at 888-433-We are still offering the refund mentioned previously, in addition to providing technical support until the end of your mother's contract.Had you and your mother contacted us within days of purchasing the service, we would have happily refunded the entire $As you have waited until nearly a year after the purchase of service, we are only able to offer the refund of $mentioned in our previous messagePlease let us know if there is anything else we can assist withRemember, our technicians are available 24/to assist with any computer problemsGeekbox Customer Service

This was a recurring charge for yearly services.I have reviewed the account and we will issue a full refund.Depending on their financial institution it can take up to business days before the funds appear in their accountPlease let us know if there is anything else we can do

While working on my computer with a government agency I was told there could be a virus on my computer they sent me pages of "how to take care of it", including the phone number ###-###-#### I thought it was a "government site, but it was GeekBox I was told I probably had an active virus and agent Michael C*** would take care of it before noon This was 9AM CST I watched as he did antivirus on it, then it kept saying "waiting agent" At 5:PM I received a call stating I had serious trouble on my computer and to call ###-###-####, then hung up I called and it was GeekBox They could not locate a Michael C***, and ask for a Supervisor I was told my computer had been completed at 12:PM I shut computer off, but the next morning it would not come up

On 6/22/@ approximately 5pm I was on my computer trying to access my Google email accountA popup appeared on my screen stating there was an issue with my computer, and that I could submit some information for help to fix the issueI thought I was working with Google support, but realized too late that it was not Google Support, but instead GeekboxThe Geekbox representative convinced me they could fix the issue for $
About to minutes after the I gave them my credit card number, my wife came home and we realized that I was not working with Google We shut down our computer and contacted our credit card company to stop the transactionOur credit card company tried to reach Geekbox to help us resolve the issue, but we were never able to get to a live personWe sent an email to Geebox billing askimg them to not post the payment because we felt we were misleadSince then we have tried to reach out to Geekbox's billing department by phone, but again not able to rea

We tried to reach out to customerWe will try again today

Geekbox is offering a 50% refund for not accomplishing work that they "guaranteed" to completeI am due a complete refund, but to end this rather unpleasant experience I will accept their offer

I am rejecting this response because I called Geekbox with a specific problem with my Outlook program that I wanted them to repairNOT to have my PC cleanedWhen I purchased their service for $I was told by the sales person, Tara, that all I wanted was for them to resolve my problemI said do you guarantee that it will be solved and she said YESThey probably have this recordedThey tied up my computer for two and one half days and accomplished nothing toward solving my problemTherefore, I want my payment refunded

I spoke with ***We agreed due to the situation we would issue a full refund*** his happy with the resolution

Hello,With the amount of work we have completed, we would be willing to offer a partial refund of $99.00Please let us know your decision

I spoke with *** and explained that the two charges of $and $covered her Geekbox AtHome services.I set up a password on her account, sent an email so she would have my contact information and explained her services.She was happy and agreed to the charges