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GeeksTechs Reviews (46)

More money !!
I have used these guys for years & they are definitely good at what they do !
Now they want 400 dollars more to remove BOTS ?
Now they want me to send a check to Clickstreet LLC, 6366 Commerce Blvd. in CA.
Hesitant on continuing.

At the outset, thank you for reaching out to us and for helping us resolve the customer’s concernsThe customer, [redacted] , is registered with us with ID # [redacted] and has been a customer since April 21, 2015.We have the following contact information for this client, if you need:Cell Phone # [redacted] Email : [redacted] First off, the money has been refunded back to the customer in full, since that is the settlement desired by the customerFurther, I spoke to her today and have informed her about the refundThe refund has been processed back into her card, which was the original mode of paymentAn email confirming the refund has also been sent to the customer’s email address mentioned above.Also, we are researching the matter internallySo far, it is clear that the remote connection was started with the customer’s permission and there were problems detected with the computer, which were resolved too as per the case notes we haveWe are focused to provide the best of services to all our customer and following the ***e, we will further investigate the matter to ensure that customers have more clarity on the services they are paying for and can hence make a more informed decision rather than having the buyer’s remorse.The customer confirmed over the recent call with me that she would consider this case to be satisfactorily resolved once she sees the money back into her account and has been informed that she would be able to see it back with her within the next 5-business days, depending upon the bankPlease let us know if you need any further information and we will be more than happy to obligeRegards,***Escalation ManagerGeekstechs LLC

Geekstechs does not install any such software on the computer which would send reports or otherwise allow access to the computer through us or anyone else for that matterIt would also not make sense to install such software since it would fail the purpose of keeping the system infection free, for
which the customer signs up for our computer maintenance servicesFurther, we request the user to contact us proactively for the regular maintenance since we would not know otherwise how the system is doing since we don't have access to it in any manner.At Geekstechs LLC, we believe that in customer service, specifically when it comes to computer maintenance, is based largely on trustSince *** was not comfortable and shared that concern with us, a full refund was processed for her on Feb 13, even after the service was provided, which was also in line with the refund policyThe refund transaction record is also pasted below for reference:========== TRANSACTION RECORD ==========TYPE: RefundACCT: *** $ USD ($ USD was requested)CARDHOLDER NAME : *** ***CARD NUMBER : ############***DATE/TIME : Feb 10:29:55REFERENCE # : *** *** *AUTHOR# : RETURNApproved - Thank You 100====================================

The office is up and functional at the current address, but recently we had a water leak due to heavy down pouring and continuous rain for several daysOur landlord asked us to move our office upstairs to the 2nd floor where we have been operating in the meantimeOur landlord has been fixing the
place for last weeks, setting up the French drain, and it will take another 2-more week to dry the whole place before we can move back inWe're sorry you came at such an inopportune time, but rest assured we are still here to helpIf you have any questions feel free to call or visit us again

The customer signed up for our services on August 16, and paid $for years of service on PCWe have researched the matter and there was no mention of the second computer at the time of signing up of the contractThe customer has been regularly availing the support for the PC that
he signed up for and has been satisfied with the services provided till dateIt appears as there might be some confusion since the amount he claims to have paid is not what he paid us and since the records do not indicate the mention of a second computer at the time of signing up or during the subsequent conversations following the first contact back in 2014.In a good faith effort, we tried to reach out to the customer post receiving this complaint to resolve the matter to his satisfaction, however, he does not appear to be answering the callsWe care for our customers satisfaction and are more than happy to even cover the 2nd computer for the remaining term of the contract as a gesture of good faith.We urge the customer to call us at our support number ###-###-#### to get the help he needs and we will be more than happy to assistOffice hours are am - pm Eastern, Mon - Sat

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At the outset, thank you for reaching out to us and for helping us resolve the customer’s concerns. The customer, [redacted], is registered with us with ID # [redacted] and has been a customer since April 21, 2015.We have the following contact information for this client, if you need:Cell Phone...

# [redacted]Email : [redacted] First off, the money has been refunded back to the customer in full, since that is the settlement desired  by the customer. Further, I spoke to her today and have informed her about the refund. The refund has been processed back into her card, which was the original mode of payment. An email confirming the refund has also been sent to the customer’s email address mentioned above.Also, we are researching the matter internally. So far, it is clear that the remote connection was started with the customer’s permission and there were problems detected with the computer, which were resolved too as per the case notes we have. We are focused to provide the best of services to all our customer and following the [redacted]e, we will further investigate the matter to ensure that customers have more clarity on the services they are paying for and can hence make a more informed decision rather than having the buyer’s remorse.The customer confirmed over the recent call with me that she would consider this case to be satisfactorily resolved once she sees the money back into her account and has been informed that she would be able to see it back with her within the next 5-7 business days, depending upon the bank. Please let us know if you need any further information and we will be more than happy to oblige. Regards,[redacted]Escalation ManagerGeekstechs LLC

I have had a similar experience as I have read other reviewers have had. I had a banner appear on my computer screen telling me it was urgent to take care of the matter. My computer was locked up and I only had the 1-800 number on my screen that I now know is geekstech. I had a conversation with an associate and allowed them access to my computer to fix the issues which they told me over and over again were extremely important to do right away. I felt obligated and also very wary that they were scamming me. To the best of my knowledge the computer was functioning right after they "fixed" it but now, only less then a month later, it doesn't work at all. I don't want to call them back! I want a refund of the 299.99 that I paid them! I am extremely unsatisfied and concerned with their business. I hope others read this and head the warning before hiring them.

+2

GeeksTechs has done an excellent job with the support of my computer.
They can always be reached by phone and have professional technicians available.
I would recommend this support company to others.

I would like to tell anybody who needs help with their computer to contact GEEKSTECHS. They have always done a wonderful job of keeping my computer running great.

Geek Techs does a fantastic job on my pc every month. I get fantastic service and the techs are real helpful and friendly.

+2

Have been using Geek Techs since 2014 and have been extremely satisfied with their service. They truly are great at what they do and have cleaned my system to like new each time they do a routine maintenance. They truly are a Customer Service Company. The techs I have dealt with are always professional, courteous and knowledgeable. They are a 10 in my books.

+1

Geeks Tech has been available, readily, for several months. They are excellent, reliable and skilled. I feel that they keep my computer clean and safe to use.

Review: I bought a service from geekstechs.com for 499.00 for 2 years for 2 computers. From aug 2014 to now I only used 1 computer, now that I have my desktop working I called geekstechs to get it checked.

Now they tell me it's only for 1 computer after all this time they were only servicing my laptop,

they knew about the desktop and said nothing about it. They are trying to sell me a new service since

my subscription is up in aug they started on this last year before my first year was used.

Can geekstechs change their minds whenever they want or do they live up to their deal?Desired Settlement: I don't want them to do this to me or anybody else.

Business

Response:

The customer signed up for our services on August 16, 2014 and paid $399.99 for 2 years of service on 1 PC. We have researched the matter and there was no mention of the second computer at the time of signing up of the contract. The customer has been regularly availing the support for the 1 PC that he signed up for and has been satisfied with the services provided till date. It appears as there might be some confusion since the amount he claims to have paid is not what he paid us and since the records do not indicate the mention of a second computer at the time of signing up or during the subsequent conversations following the first contact back in 2014.In a good faith effort, we tried to reach out to the customer post receiving this complaint to resolve the matter to his satisfaction, however, he does not appear to be answering the calls. We care for our customers satisfaction and are more than happy to even cover the 2nd computer for the remaining term of the contract as a gesture of good faith.We urge the customer to call us at our support number ###-###-#### to get the help he needs and we will be more than happy to assist. Office hours are 10 am - 9 pm Eastern, Mon - Sat.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have used this company for over 2 years and they've always exceeded expectations. They installed a short cut on my computer and they respond immediately in a chat or by phone. No waiting and I'm up and running no matter how long it takes! Can't believe how patient and kind their expert technicians are with this computer-illiterate septuagenarian.

I have been a GeeksTechs customer since July 2015 and have regularly had them service my computer and also help resolve problems that have arisen. I have dealt with many GeeksTechs employees and have found each of them to be courteous, patient, and professional. They never sign off before they assure that the customer is totally satisfied and the problems have bben corrected.
I highly recommend GeeksTechs and give them my full endorsement. In fact, I just extended my subscription with them.

What a great group of people to work with..Cannot say enough of how much I value their service.

+1

Thank you again for the wonderful service you have given me. I enjoy your kindness and patience with me and will most always call you when I have a problem. I've been a happy customer since June 2014

December 2015

As I was using an incognito web browser, the screen suddenly become covered with crash-like error messages and my computer started loudly beeping every 15 seconds or so. A pop-up box came up saying that "[redacted] + cable customer" your computer had encountered a severe virus attack, warning me that damage, perhaps irreversible, would occur if I tried to close the browser or shut down the computer, and giving me a phone number to call ([redacted]).

I called thinking it was my [redacted] tech support - the person told me that they were contracted tech support. I realize now that he didn't say that they were working for [redacted], just implied it. In any case, he asked for remote access to my computer which I foolishly gave him. He then proceeded to run something using the command prompt; while that was running he ran some software which claimed to find over 1000 adware cookies on my computer which my anti-virus/anti-malware software hadn't found. I was asked how often I had a "professional" clean up my computer & told that it needed to be done every 30 days or so.

When I said I had already paid for service from the store where I had bought my computer ([redacted]), he told me that though they were good I had to go in person to get help from [redacted] Squad (that they couldn't help me remotely the way he was doing -- this turns out to be false). He then brought up the Task Manager & showed me how high my CPU was running (30-75% capacity) & then tried to delete files in the prefetch folder but they immediately "undeleted" themselves, which I was told was a sign of a serious virus. I again mentioned trying to get help from [redacted], and he said I could do that but it was dangerous to shut down the computer and start it up again with the virus on it and that there was no telling how much damage the virus would cause if I didn't remove it right away. I should have been more suspicious of this as I had already had to reboot my computer while talking to him due to a problem with my wifi adapter (a problem I have had periodically for several months). He then showed me the result of the program in the command prompt window which said my computer had over 2000 suspicious files on it. I ended up paying $399 for a service plan in order to get immediate help from "a more highly trained" tech. The first tech even wrote my "confirmation" to their email contract, which he used the remote access to send from my email.

While I was waiting for the second tech, I did check the CPU in the Task Manager & it seemed to be back to normal (ranging from ~15-30%). I also managed to delete the prefetch files without any problems.

I watched the second (more qualified) tech's work closely - he cleared out some cookies but no viruses were found. He installed a couple of different antivirus software programs, ran them then removed them. He installed an ad-blocker, looked at what services my computer was running, changed my screen settings and moved around all my icons. I wouldn't give them my password for the computer for a remote reboot, so he had to call me to reboot. At that time I told him that I felt like I had been scammed.

I was then asked to speak to a supervisor who tried (and failed) to convince me that they were legitimate. I asked her several times to explain how their phone number came up on my computer in the first place if they were not affiliated with either [redacted] (my ISP) or [redacted]. She claimed that the phone number was not for [redacted] but a general number that many different tech support companies use & it was just the luck of the draw that I had reached them. The only phone number for [redacted], she told me, was ([redacted]. Then she said that there must have been something wrong with my computer or I wouldn't have called tech support and that they had fixed my problems. When I pointed out that Steve (the first person I talked to) had said that I had thousands of virus but Ash (the second tech) had only removed a few cookies which my other service could have done for me, she offered to give me an extra 6 months of coverage for no added cost. Eventually she said that they did have a refund policy.

Next day, when the scheduled follow up phone call came, I again said I was unhappy and felt that I had been scammed. Steve (the first tech I dealt with was the follow up caller), after some talk, did offer me a full refund which would be credited to my account within 10-15 business days. I have received an email confirmation of the refund.

I have been under Service Care with GeeksTechs, LLC for over a year and have always have excellent an courteous service. I have had any and all problems resolved immediately. Everyone I have been in contact with them and they have shown great expertise!!! I Thank them and would refer them to anyone looking for quality!!!

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Description: COMPUTERS-SERVICE & REPAIR, COMPUTERS-SYSTEM DESIGNERS & CONSULTANTS, COMPUTERS-TRAINING, COMPUTER CONSULTANT, COMPUTERS-SUPPLIES & PARTS, COMPUTERS SOFTWARE & SERVICES, COMPUTERS-CABLE & INSTALLATION, COMPUTERS-DISASTER RECOVERY, COMPUTERS-NETWORKS, Computer and Office Machine Repair and Maintenance (NAICS: 811212)

Address: 280B Moon Clinton Rd. Suite 4, Coraopolis, Pennsylvania, United States, 15108-2415

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