Gehan Homes, LTD.

Beware of Gehan Homes Most of us purchase a new home so we don't have to worry about making repairs Gehan does not believe in customer service - while our home was being purchased, they were awful to work with - for example, they changed the floor plan blueprint for our house after we signed the papers and tried to enclose our open stairway to the second floor For our patio, they also refused to use brackets that would hold a ceiling fan "because it was not part of the blueprint" Our home is now years old and has had leaks due to improper roof installation (not hail damage per different roofers) I contacted them about the "year" warranty and was told it was not covered as it was not structural damage They also told me that I should have done "roof maintenance every year"???? I have never heard of roof maintenance every year It was just their way to avoid responsibility and do the right thing by fixing our roof They did say they would repair the small part that I had already paid another roofer to fix since it was installation - really??? And they could not find the other leaks though there was clear evidence of leaking inside? After having had a *** home with amazing service, I am shocked that a home builder could be so bad I will never purchase or ever recommend a Gehan home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The statement Mr *** made ("Gehan Homes has no part in ordering or securing appraisals" was completely untrue Please read the email that Mr*** wrote below:At this time we have requested the mortgage company to find out if another appraisal can be ordered. We do not feel that the appraisal that has been submitted is a true representation of the homes in the community. If we are able to have another appraisal done, we will then need to have the closing date pushed back into the month. As far as your request for Gehan Homes to lower the price of the home, that is not something we can do. In the meantime, you may want to talk with Paul at Advisa to see what other solutions he can come up with to help you get into your new home. Ross W***, IIIDivision Sales ManagerR***@GehanHomes.comp713-243.4513c832.845-0227I spoke with Paul Lacy in Finance at Advisa right after I received the above email He said that he was going to see if he could get his company to order the 2nd appraisal, but this is not typically done I asked him TWICE who was paying for this He would not answer me Mr*** clearly asked for thisI never thought to ask for a second appraisal I was never asked if I agreed to pay or told I would have to pay for a second appraisal I found out when closing papers were sent to me in a rush and was told to sign these and get them back right away in order to be able to close THAT IS WHEN I SAW THE COST ON MY LOAN Not very professional We are in our home Yes, we did go ahead and pay for the second appraisal to get into the home I just hope that other people who are considering buying from Gehan read this and know what kind of business ethics they are dealing with before they get involved And for the record, Gehan and the lender are affiliated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I received a revised proposal on *** ** from the builder after I requested assistance from my insurance company My insurancecompany provided the builder with an estimated as well on *** **The first proposal lacked pertinent information which would have required me to pay money out of pocket The last proposal lacks pertinent information as I am unable to determine related costs which are outside of removal and installation on new flooring I have been patient and allowed sufficient time for the builder to respond to replacing my floorsI continue to receive excuse after excuse for the continued delays I have rejected the builders final offer
Regards,
*** ***

We have reviewed the circumstances surrounding the customers concerns with the slab and all of our communications with them about it. We are confident that Gehan Homes has acted in good faith in accordance with our Purchase Agreement with the customer. We explained that
their concerns were nothing more than shrinkage cracks, which are common in post tension type slabs, that would close once the cable system was stressed. When they still showed concern, we contacted an engineer and had the foundation inspected. The results of the inspection showed that the foundation is performing as intended and that the cracks were merely cosmetic in nature. We did send the engineers report to the customer and kept their realtor informed as well. It was not our desire for the customer to cancel their contract with usWe told them on multiple documented occasions that to do so would mean forfeiting their earnest money deposit There is no structural concern with the foundation, there is no breach of contract on our part, and there are no factors that would demand a return of any monies if the customer chose to cancel. Our desire would have been that they remained and allowed us to build the home for them to enjoy Feel free to contact us for any additional information

Revdex.com:
I have repeatedly advised Gehan Homes of the documented evidence They refuse to review it.The arborist is not registered to to business in Texas.I have not received any responses from Gehan to my certified letters.Regards,

Our Warranty Department and Construction team contacted this homeowner last week and scheduled a service call with the HVAC contractor. The contractor made adjustments to their system on Friday 8/12; these repairs have satisfied the homeowners concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The original document provided to us said the wrong time frame (to weeks) to process the refundWe asked to revise the document to the to weeks time frame Gehan Houston President stayed in his emailThey changed the document after a second complaint to the Revdex.com was done when the time period exceeded.We had sign the revise document and are waiting on the refund that supposedly will take no more than weeks

We have completed exterior repairs to the home and stopped
the moisture intrusion. The Private Inspector retained by *** *** has
been involved each step of the way and agreed with our methods.
Gehan Homes has agreed to reimburse *** ***, in lieu of
performing the work, for the cost of replacing the damaged wood floors.
We have also agreed to complete the sheetrock/paint repairs and the tub skirt
repair
The delays have been a result of finding an acceptable
reimbursement amount. *** *** was not satisfied with the 1st
offer made, and we are adjusting for a material oversight in the offer.
I’ve requested some additional information from the homeowner about the
original material and install so that we can make a final determination and
process a payment request this month. There are no disputes about our
agreement to resolve this with a reimbursement

Gehan Homes is currently researching the concerns that *** *** has raised.
">When we were originally notified of the concerns with water damage our warranty representative investigated and found no evidence of water intrusion at the home from an outside sourceSince reviewing notification of continued concerns we have contacted the homeowner and scheduled an appointment for our local manager to meet at the home and investigate furtherThis meeting should be complete by *** and we will determine the next course of action.
*** ***
Division Coordinator
***
p***
f. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Guarantee Or Warranty IssuesselectProblem:AC unit not big enough for the housethis is my second complaint for this issuethe first time they came and there was an issue but still I could feel that the AC unit was not sufficient for the houseNow, it is very evident that my AC unit is insufficient as the cold weather is here and several of my rooms do not heat up at all, including my daughters roomthis company fails to resolve my issueI have complained to them before the house was built that the AC unit is not sufficientto no availthey say that the specs for the AC unit are sufficient, but my daughters room, as well as other rooms are freezingHow are specs more sufficient than actual room temperaturethe issue is that when I purchased the house, I added two rooms and a bath room to my plani feel that they just use the minimum AC unit to increase their profitwith out regard for the families that buy their homesI would like to get my house AC to what it is supposed to bea second unit or a bigger unit.TranslateDesired Resolution / OutcomeDesired Resolution:ReplacementselectDesired Outcome:replace AC unit for a bigger unit or add a second unit

An Area Manager has scheduled to meet with the homeowner on Friday, May 20, 2016 to investigate his concerns with the door and the HVAC system.    Our construction records show this home did, in fact, receive a larger HVAC system than the base plan. Due to the extra living...

area that the homeowner selected; we don’t believe there is an issue of the system being undersized.  We will have the system inspected to ensure it is operating correctly.  We have worked on the door previously, but if it is still leaking, we will inspect and determine what needs to be done.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. We will continue to maintain that we have our factual evidence through our pictures and inspection report ourselves. We will continue to say that Gehan put its customers in a difficult situation and continued to build and cover up the situation. We will continue to share our story and let others know what happened to us. We hope that no other family will have to endure this. We will continue to say we deserve our HARD EARNED money back for the deposit for a house that was broken from the get go. Gehan can continue to act like there is not a crack running through the middle of that house but we have folders full of pictures showing it. We have reports and measurements proving it. Absolutely despicable that they can look at our pictures and inspection report and still deny any wrong doing!
Regards,

We have contacted the customer and discussed this issue.  The delay occurred due to a miscommunication in which the customer has not been able to return the necessary signed document required to proceed.  We have sent them a corrected document to sign so that we can proceed as planned and get their refund to them as quickly as possible.

Gehan Homes has reviewed the information sent to us by the buyers and have responded directly to them with our intentions to resolve this issue.  It is believed that we will all consider the matter closed.

We have been in communication with [redacted] about the appraisal situation on the home they are purchasing.      Appraised value of homes is not something that we or the lender have control of, nor do we know what the final value of appraisal will be as they suggest in their...

complaint.   This can be greatly affected by the total of upgrades purchased, the size/price of other recent closings nearby, the recent resale market in the area, and the subjective opinion of a particular appraiser.  Due to these factors, we clearly disclose in our contract documents that the purchaser (not the seller) is responsible for any difference between final price and appraised value.  That being said, we do understand their concern and are making an effort to help them by allowing to delay the closing long enough for the lender to secure another appraisal for comparison.    It is our hope that the situation will resolve itself satisfactorily to the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We have communicated with the buyer and have reached an agreement that is acceptable to him. We consider this matter to be resolved. Thank you.

We are confident that Gehan Homes has acted completely in good faith in this situation. We have made every effort to verify to the customer: there is no sign of a foundation failure.  We’re disappointed our customer won’t accept the engineer findings as well as facts in this case and opted to terminate their purchase agreement.  We don’t see any further action that we could take in this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Sent: Wednesday, July 19, 2017 11:27 AM Subject: complaint # [redacted] The refund/resolution agreed with Gehan Homes has exceed the period they stated.On June 22, 2017 the Gehan Houston Division President (Don [redacted]), contacted us via email approving the refund of the earnest money of $5000 which suppose to be processed in a period no greater than 3 weeks according to them.Thanks for your help regarding this case.Regards,[redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
We did receive a call from seller [redacted] on 9/6/16 we have come to a agreement, they will refund the ernest money ( 3,000 ) but not the design center money (1,578) she send the agreement to sing on 9/8/16, we now are only waiting for the authorization of corporate to release this money, this will come from [redacted]  say it will take couple of weeks.  Th ank you.[redacted]