Geico Corporation

I was supposed to receive my refund in the form of a checkInstead Geico sent it to an account that was closed, now they won't give me my refund after talking to the bank representatives on threewayThey clearly verified I never received the moneyOne Geico representative even told me to go to the bank and demand my money because they had itMy bank account had been closedto make matters worse I was still a customer with Geico, but after seeing that they didn't want to give me my refund, I can imagine how hard it will be for them to pay a claimThis is so sad because I had been a loyal customer since

Geico has some of the worst and most corrupt employees I have ever come across As if being hit in a car accedent isn't bad enough! The adjuster on the claim then says its percent my fault! I wasn't even moving and was hit by there client!! I sent photos to prove the accident and her words whereSorry sir pictures don't show motion!!!! There client drove 1,ft in a turn lane to avoid traffic and drove directly into me at 40mph And it's my fault? I was sitting there watching them come at me and couldn't move into oncoming traffic to avoid being hit and potentially cause a worse accedent All this so they don't have to pay the rental fee!? My insurance company found me percent at fault How can they get away with this?
Claim number
**SSN**-0101-(Kristen is my adjuster)
If anyone can help me please pull the claim number up and review This is insane Let alone the fact my neck has been killin me since the accident I can't even get a rental car to go to work! Because one of there new employees is trying to make a name for her self At my expenseThank tou kindly
OhAnd I helped bungie the girls bumber who hit me so she could get to work The cop looked at me and gave me thumbs up Hey things happen I get it But Gieco actions right now on reviewing this claim are terriblely wrong and dilouted

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fair with one inaccuracyI never authorized a start date of August 8thI would have had no insurance coverage for more than a week if that would have happened, and I made sure the salesmen over the phone understood thatYour salesman quoted me rates over dates I was not interested inHad I not paid attention to the inaccuracies of your sales department, I could have wound up in jail had I been pulled over by police for not having insurance Very bad first impressionPlan on changing insurance again after these monthThank you
*** ***

July 14,
0in 0in 0pt" class="**oNormal">
*** ***
Revdex.com
s st nw 10th floor
washington dc 20005-
Claim Number: ***
Insured: *** ***
Date of Loss: April 29,
Complainant: *** ***
Case Number: ***
Dear *** ***:
We are in receipt of your letter dated July 7, regarding the above referenced claim
On May 9, GEICO contacted the *** following her Internet inquiry We discussed her concerns regarding potential diminished value to her *** *** When reviewing a claim for potential diminished value we consider the vehicle year, vehicle mileage, vehicle condition, VIN history, vehicle value prior to the loss, and severity of the repairs At that time we advised *** that based upon these factors we did not feel any depreciation to her vehicle had occurred due to this loss *** asked if someone else could call us to discuss We advised her that we would be available to talk to someone else if she wished, and made sure she had our contact information.On June 27, we received another Internet inquiry from *** She requested a response with regard to her diminished value claim settlement. We called *** that day and left a message for her No response was ever received After receiving this complaint we called *** and spoke with her on July 8, She asked us to call her husband *** *** We left him a message that day and again on July 11th At this time we have not received a call back from ***
Please contact *** ***, North Carolina Auto Damage Manager, at ###-###-#### if you have any further questions
Sincerely,
*** ** ***
Virginia Beach Regional Office
Government Employees Insurance Company
NAIC # ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: While I can truthfully attest to signing the documents at ***, both *** and GEICO failed to provide me a written estimate of repiars prior to starting repairs on my vehicle and also prior to obtaining my signature for repairs. This action-the failure in providing me an written estimate prior to obtaining my consent for repairs was both deceptive in practice and questionable. Further, throughout the entire processing and handling of my claim, no disclosure was provided regarding the expected cost. If a remedy is not readily suggested to restore, my intent will be to take and pursue legal action in compliance and applicable to consumer protection laws and the State of Ct. I will also plan on filiing a formal complaint with the CT State Attorey General's office
Regards,*** ***

I had an accident with my travel trailer and after I got an estimate they wanted to total itAfter I was told this I looked up comparable trailers to mine and could not find any close to the price I was told I was getting for mineIt was actually double and they are unable to show me any trailers in my area comparable to mine in that price rangeI asked about getting fair market value to buy a trailer just like mine for the amount I was getting after they total itThey can not show me because they can not find any for that price or even closeNext time I look for insurance for all of my stuff I will definitely make sure they believe in fair market value

July 31, 2014Dear *** ***:We have received your letter requesting assistance on behalf of *** *** ***I welcome the opportunity to respond to her concerns.On July 7, 2014, *** *** contacted us to purchase her policyShe requested an effective date of July 21,
and selected a monthly payment plan to pay her six-month premium of $1,There are several options available when a new policyholder requests our monthly payment plan and plans vary based on the down payment they wish to make to start their policyNormally, a down payment equivalent to the first two payments is requestedThis is done to ensure sufficient equity to avoid cancellation if any of the remaining payments are received after the scheduled due dateHowever, if the policyholder enrolls in an automatic payment method, the one month advance payment is waived, and the down payment is simply the first month’s payment or 16.67% of the six-month premium.Based on the $monthly payment amount *** *** mentions in her letter, it appears that we presented this option and she intended to take advantage of the automatic payment optionIf she had elected to enroll in an automatic pay method, her down payment and the remaining five payments would have been the $amountHowever, in this case, *** *** made a down payment in the amount of 305.25, or 25%, of the total six-month premium of $1,and did not enroll in automatic paymentsAs such, *** *** now has one less payment for this payment period and the four remaining payments are now $*** *** contacted us on July 12, to discuss her concernsWe attempted to explain the billing for her policy and confirm that her total six-month had not changed, only the amount currently being billed to her and the number of paymentsUnfortunately, we were unable to explain her payment plan and scheduleShe completed her new policyholder survey and reiterated her concerns and we attempted to call her on July 14, but were only able to leave a voicemailWe tried again the following day with the same resultWith regard to *** ***’s concerns related to the credit notice she received, GEICO does obtain a credit based insurance score (CBIS) during the underwriting process of a new policy, along with other relevant information and a CBIS score was requested from Trans Union for *** ***’s policyHowever, it is important to note *** ***’s policy is currently receiving a Financial Responsibility discount based on her credit based insurance score and her premium has remained $1,throughout the policy quotation processWe apologize if the conversations *** *** had with our agents did not sufficiently clarify her policy premium, payment plan, and our use of credit in providing her a quotationWe regret any frustration this matter may have caused her.For your review, we have enclosed a billing schedule and Declarations page for *** ***’s policyI hope this information is helpful in resolving *** ***’s concernsIf you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension ***.Sincerely,Maria S*** Assistant Vice President GEICO

May 7,
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
K St. NW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE
NUMBER: *** COMPLAINANT:
***
***
INSURED:
*** ***
CLAIM
NUMBER: ***
POLICY
NUMBER: ***
DATE OF LOSS: January 17,
COMPANY:
Dear ***:
Thank you for your letter of April
28,
On January 18, 2014, ***
*** picked up his rental vehicle from an airport rental car branch. Auto Damage Adjuster *** *** and Auto
Damage Supervisor *** *** explained that taxes associated with rentals
from airport rental locations would not be covered by us. In addition, *** rented a luxury
vehicle with a daily rate equal to his daily policy rental limits. The rate of the vehicle prevented any taxes
or additional fees from being covered by his policy. *** and *** discussed the
rental issue, on March 24, 2014. **
*** explained if ***’s body shop of choice finished the repairs
in a timely manner, we could incorporate the remaining rental balance to the
difference of his rental total
*** was made aware of
our guaranteed repair program which allows us to guarantee reasonable down time
but he chose to utilize his body shop of choice. The total repair time for his vehicle should have
been approximately nine business days.
His policy limits of days or $1,maximum were exhausted due to
the above factors. Based on our
information the Enterprise location adjusted the rate after days to
accommodate ***’s policy limit.
If there are any additional
questions, please feel free to contact Claims Manager, *** *** at ###-###-####
Sincerely,
*** ***
Assistant Vice President

September 24, Dear *** ***:We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalfI am happy to provide you with the following response.When you received a quote (***) at our website, geico.com, on
08/28/14, there was a remaining balance due of $on your prior policy (***).This policy had a past due balance because the scheduled monthly installment payment on 03/09/was rejected by your bank on 03/19/10, for non-sufficient fundsThis amount due was for coverage we provided to 04/02/10, the date the policy cancelled for non-payment of premiumSeveral bills were sent to the address on record for the amount dueSince the amount due was not paid, the account was referred to Credit Collections ServicesTherefore, before issuing the new policy, it was necessary for us to collect the prior balance dueWhen you authorized the initial installment for the new policy, you were advised that we would process a separate payment for the remaining amount dueI have included screen shots of that transaction.Since the payment screen at our website advised you that we would collect the balance due and you were given the opportunity to contact us by telephone before proceeding with the payment authorization, yaur payment of the prior balance is not considered to be unauthorizedFor this reason, we are unable to honor your request to refund your payment of $112.06.*** ***, I hope this information is helpfulIf you have additional questions, please call our analyst, Jennifer V***, at ###-###-####, extension ***. Sincerely
Derek Z
Underwriting Manager

August 14, Dear *** ***:Thank you for your letter of inquiry dated August 6, 2014.Our insured, *** *** reported this loss to us on June 6, On June 6, 2014, *** *** was not ready to arrange an inspection as he believed that the repairs might be covered for free
from the vehicle manufacturer due to a possible defect*** *** advised further that he was going on his honeymoon and that he would make a filing decision when he returned on June 11, 2014.On July 3, 2014, we sent a letter to *** *** following up for a decision regarding the handing of his damagesOn July 7, 2014, *** *** went online to our website to schedule his inspection for Saturday July 26, at 9:pm at *** ***Unfortunately due to a system error the appointment appeared available despite the fact this location is not staffed on Saturdays.On August 11, 2014, supervisor Michael M*** placed a call to *** *** to apologize for the error and arrange an appointment to have his vehicle damages assessed, MrM*** left a voicemail for *** *** asking him to return the call at his convenienceTo date we have not received a return call from *** ***.if any additional information is needed, please contact Debra S***, Consumer Relations Administrator at ###-###-#### or *** ***.David H*** Assistant Vice President

June 24, 2014Dear *** ***:We have received your letter requesting assistance on behalf of *** ***I welcome the opportunity to respond to his concerns.As *** stated in his letter, he elected to pay his policy premiums in monthly installments and was
enrolled in our Recurring Card Payment (RCP) programWhen a policy is enrolled in RCP, payments are automatically extracted from our customer’s account on a specified due dateIn this case, *** enrolled his *** card ending in *** in this programAt the beginning of each renewal period, we mail a schedule of payment extractions, along with pertinent renewal documentsIn addition to these schedules, if our customer provides an email address, we will email courtesy reminders advising of upcoming extraction dates*** provided an email address of *** for his policy.As part of his October 11, renewal, we mailed an RCP billing schedule on September 6, This scheduled outlined payments on the 11th of the month, with the last payment being scheduled to be drafted on March 11, Subsequently, on March 1, an RCP reminder was emailed to *** reminding him that a payment of $would be collected on March 11, 2014.Shortly after this, ***’s April 11, renewal was prepared and paperwork was mailed to him on March 8, His renewal packet showed both the renewal date and first RCP draft set for April 11, 2014.On March 11, 2014, we attempted to draft the previously scheduled payment of $90.99; however, the payment was declined by his financial institutionAs a convenience, our system submits an electronic payment request a second time before it is considered a returned paymentIn this case, we attempted to process this payment again on March 15, 2014, but the payment was declined with the reason “Do Not Honor.” A courtesy email was sent to *** alerting him of the declined payment and providing options for making a replacement paymentOur email also explained “If we do not receive updated information, we will unenroll you from our Recurring Card Payments programThis may result in a change to your payment due dates and amounts” When we received no replacement payment or contact from *** his enrollment in RCP was discontinued and an updated bill was mailed to him on April 1, This bill also outlined the declined payment.When no payment was received, a cancellation reminder notice was mailed to ***, on April 16, 2014, to advising that a payment was needed by April 29, to avoid a lapse of insuranceHowever, since no payment was received towards his renewal, *** s policy was cancelled as of the renewal date of April 11, 2014.*** then contacted us on May 30, and reviewed his policy with a supervisor and managerBoth explained his renewal date of April 11, and the March 11, returned payment*** explained he had switched to another carrier as of March 11, and when his payment was returned, his policy should have cancelledWe explained we must give him notice of cancellation by law and he could provide us confirmation of other coverage for backdatingHe provided information showing coverage on March 21, and we processed backdating the cancellation of this policyUnfortunately, this left an unpaid policy balance of $This represents coverage from March 11th through 20th, 2014.For your review, we have enclosed the bills and email sent to ***.I hope this information is helpful in resolving ***’s concernsIf you have any additional questions, please contact my associate, *** ***, at ###-###-####, extension ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I have had other insurance before with different companys that were a month policy and when I have cancelled my policies I was never charged for the remaining policy
so why should I pay for something that I no longer have?????
Regards,*** ***

March 20,
Dear *** ***:
T*** you for your inquiry of March 6,
On February 4, 2014, our policyholder, *** ***, reported that her *** *** had been damaged by collisionBecause ***’s vehicle was located in an
area where we have no staff adjusters, we requested that she obtain an estimate of repair from the shop of her choice and forward the estimate for reviewAfter receiving a repair estimate, we determined ***’s vehicle to be a total loss and obtained permission to move it to a local salvage facility for a physical inspection
On March 8, 2014, our Auto Damage Adjuster, *** ***, inspected ***'s vehicle and confirmed that it was a total lossIn order to ascertain the vehicle’s actual cash value, *** obtained a market valuation report from *** *** *** ***The market valuation report, which is based on locally available, comparable vehicles adjusted for mileage, options and condition, provided an actual cash value of $13,less ***’s $collision deductible for a net settlement of $12,*** has accepted settlement value
We sincerely apologize for any inconvenience or delays *** experienced during our handling of her claimWe are prepared to make settlement as referenced above as soon as the title of the vehicle is receivedShould you have any additional questions, please contact our Auto Damage Manger, *** *** at ###-###-####
Sincerely,

August 11, 2014>
*** ***
Revdex.com
K ST NW 10TH FLOOR
WASHINGTON DC 20005-
Regarding: *** ***
Policy No: ***
ID No: ***
Dear *** ***:
We received your letter regarding the cancellation of *** ***’s auto policy on January 10,
*** ***’s regular monthly installment was due on December 13, 2013. When her payment was not received, a cancellation notice was mailed on December 23, 2013. This cancellation notice informed *** *** that if her payment was not received by January 10, the policy would cancel. Our records show that *** *** made her payment through our automated phone system on January 10, to prevent the cancellation.
On January 15, we were alerted to the fact that *** ***’s payment was presented on a closed account and was returned by her bank. Since this payment was initially made while on a cancellation notice, the cancellation notice was reinstated and the policy was cancelled for non- payment of premium effective January 10, as indicated on the cancellation notice. Notification of this cancellation was mailed to *** *** on January 16, 2014.
*** ***’s policy was reissued effective January 18, with a lapse in coverage. A review of the policy shows that all notifications were properly sent We are unsure why *** *** believes her accident had an impact on her premium. Our records show this loss was considered not at fault and *** *** is still receiving the Five Year Good Driver discount We regret we do not have a more favorable response for *** *** at this time
If you have additional questions regarding this matter, please contact Kim G***, at ###-###-####, extension ***
Sincerely,
Joseph * T***
Virginia Beach Regional Office
Government Employees Insurance Company

After beign with this company for 3years they decided to raise my montly payments for ticket that happend years ago I spoke with a manager they couldnt help meIt looked to me they wasnt even making an effort to help me out at all .My payment increase double what I was paying to begin with for an old car ! And they put me in a position where I had to go to another company thats looked for every possible way to help me and they did !

May 19,
New Roman">
*** ***
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
K StNW, 10th floor
WashingtonDC20005-
VIA FACSIMILE: ***
RE: ***
Insured: *** ***
Policy Number: ***
NAIC: ***-GEICO Indemnity
Dear ***:
Thank you for your recent inquiry, I welcome the opportunity to respond to ***’s automobile insurance policy concerns
Our records indicate *** received a rate quote through GEICO.com for a six month premium of $with a down payment of $
The online policy request notified *** that a separate payment for the prior balance of $from her previous GEICO policy would be collected before we could issue her a new policy. When *** entered her debit/credit card information, she agreed to the collection of the earned premium due on policy ***.
GEICO apologizes for any confusion or frustration this situation has caused ***; however notification was provided that the payment of $would be processed prior to the policy being established
I hope this information will assist you in resolving this matter. If additional information is required, please contact *** *** at ###-###-#### or via email at *** Her office hours are Monday through Friday, 8:a.mto 4:p.mEST
Sincerely,
*** ***
Underwriting Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me as a result of torturous interference
Regards,
*** And *** ***

March 14,
Dear ***:
Thank you for your inquiry of March 10, It has been referred to me for a response
On November 11, 2013, we received notice of this claim from the *** ***’s father, *** *** *** reported that ***
***’s 2002 *** *** *** was stolen by someone referred to as “***” and returned damaged after the driver struck a pole
A recorded statement was secured with *** *** who stated that on November 2, 2013, he parked his vehicle near the intersection of *** *** and *** *** in *** *** stated that he was helping a friend, *** ***, move and during the move, he misplaced his wallet and keys, which led him to asking his brother to pick him up
*** then states that he realized the vehicle was missing as of 6:A.Mon November 3rd, when he received a phone call from the local police department notifying him that his vehicle had been involved in an accident*** states that he did not report his vehicle or wallet as stolen prior to the recovery of the vehicle
On November 26th, we spoke to one of the investigating police officers, Chief ***, who stated that he received a different loss description from ***Chief *** was informed that *** loaned his vehicle to *** *** for a few months to move items and then the vehicle was later returned
Based on this information, it appears that *** permitted another driver to operate his vehicle, at which time the vehicle was damaged and returnedThis does not qualify as a theft claim and therefore is not eligible for payment under the Comprehensive coverage*** does not carry Collision coverage
Should you have any questions, please feel free to contact *** ***, Fire and Total Theft Supervisor, at ###-###-####, extension ***
Sincerely,

They had a good rate and were well known so I decided to give them a tryThey're pretty bad about getting cards sent out to you, but that isn't a huge deal for the most partAfter the month policy was up they said they found a speeding ticket from over a year ago! My policy was for months after I had the ticketI called to figure out the change and they said because they sent out a inquiry months after my policy started and found the ticketMy cost went from $to $and they never sent me anything notifying or even hinting at a changeThey sent an email saying documents and cards are availableEven clicking the link has nothing saying it would have changedThey just sent the same billing emailI found it because I looked at my credit card statement and it was really highI thought maybe they were charging for first and last or somethingI called in and he said they sent somethingi have no recordHe said I should have gone into Geico and looked it up when my policy was over!!! Are you kidding!? I have nothing else better to do, but go and check my policy monthlyWhat a scam! Never going to Geico every again

This
will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policyIn Mr***’s correspondence to your organization he expresses concern regarding a recent lapse in coverage and subsequent increase in premium upon reissue of the policyHe has requested that GEICO reinstate his policy without a lapse in coverage and to reimburse him all monies paid to California Causality Auto InsuranceOur records show that on April 4, 2016, a notice of cancellation for non-payment of premium was sent to Mr*** advising that a payment of $would be due by April 23, to avoid policy cancellationTo assist Mr***, an exception was granted to allow Mr*** to make the payment on April 25, and reinstate the policy without a lapse in insurance coverageMr*** made a payment of $via GEICO.com on April 25, and coverage was reinstatedOn April 26, an automated renewal was posted on the policy to be effective on May 23, Renewal documents were sent to Mr*** on April 27, On May 4, 2016, the payment of $was declined by Mr***’s financial institution for “Insufficient Funds”As a result of the returned payment, the cancellation notice was reinstated and the policy was cancelled effective April 23, Please note that since the payment was not honored by Mr***’s financial institution, any bill or correspondence sent prior to GEICO receiving notification of the returned payment would be voidedAfter the policy cancelled, an earned premium balance of $remained for coverage provided to the date of cancellation as well as a $returned payment fee for a total of $Notification of the returned payment and policy cancellation was sent to Mr*** on May 6, Prior to Mr***’s receipt of the notice of returned payment, Mr*** logged into his policy via GEICO.com on May 5, where he was alerted of the policy cancellation due to the returned paymentWhile logged into his policy, he proceeded to make a payment of $for the balance duePlease note that the policy was not reinstatedAt the same time, Mr*** contacted our customer service department via telephone where he was offered a quote to reissue his policy in a higher priced tier based on multiple risk factors taken into consideration per GEICO’s filed and approved underwriting guidelinesThe premium also took into consideration a recent statewide rate revision resulting in an increase in premiumMr*** declined to reissue his policy and no additional payments were madeIt is our position that all proper procedures were followed in the handling of the policy in question We maintain that the lapse in coverage and subsequent increase in premium is within all underwriting/rating rules and guidelines as filed and approved by the New Jersey Department of Banking and Insurance If you have any questions, or if GEICO can be of any further service in this matter, please contact Barbara F* at ###-###-####Sincerely,
Richard SH***
Regional Vice Presidnet