Geico Corporation

May 13, 0in 0pt"> [redacted] Revdex.com KStreet NW, 10th Floor Washington, D.C 20005- Re: File Number: [redacted] Policy Number: [redacted] Complainant: [redacted] Dear [redacted] ***, This is in response to your May 12, correspondence I did not receive your initial response so I apologize for the delay in responding On January 29, 2014, we issued ** [redacted] his named non-owner renewal policy for March 4, to September 4, Our Named Non-Owner policy is designed to cover risks if a customer does not own a vehicle On March 4, at 11:AM, ** [redacted] made a credit card payment on the account At 11:AM, an identification card was emailed to [redacted] reflecting a named non-owner policy ** [redacted] did not advise us that the identification card was incorrect and we have no record of a request to add a vehicle to the policy On March 13, 2014, he was involved in a rear-end collision in a *** During the claim process, we learned that ** [redacted] is the owner of the *** We are unable to locate a request from ** [redacted] to add the [redacted] to his policy On March 29, 2014, ** [redacted] replaced the NNO policy with a [redacted] We sincerely regret ** [redacted] ’s loss on March 13, and the resultant inconveniences he is experiencing Unfortunately, he did not have coverage for the [redacted] at the time of this loss If you have any further questions, please contact [redacted] at ###-###-#### or [redacted] Sincerely, [redacted] Assistant Vice President

August 22, [redacted] Revdex.com of Metro WashingtonDC & Eastern Pennsylvania K StNW, 10th floor WashingtonDC20005- VIA FACSIMILE: ###-###-#### RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: ***-GEICO Indemnity Dear [redacted] ***: Thank you for your recent inquiry dated August 14, I welcome the opportunity to respond to [redacted] ***’ automobile insurance policy concerns Policy records indicate policy [redacted] was issued to be effective November 3, [redacted] paid a down payment of $and elected to have his payments electronically withdrawn from his bank On November 22, 2013, [redacted] received an electronic funds transfer bill notification indicating a payment of $would be deducted from his checking account This payment was processed on December 3, and returned by his bank on December 11, for insufficient funds [redacted] was mailed a notice of cancellation on December 12, to be effective December 23, if the required payment was not provided When the required payment was not received, GEICO cancelled [redacted] ***’ policy effective December 23, resulting in earned premium of $ I have attached a Statement of Account for your review I hope this information will assist you in resolving this issue If additional information is required, please contact Karen C [redacted] at ###-###-#### Her office hours are Monday through Friday, 8:a.mto 4:p.mEST Sincerely, John *L [redacted] AVP, Underwriting Enclosure: SOA

Geico insurance quoted a price then in three days changed the price would not have purchased the vehicleThey did nothing to helpCould not afford the insurance after the car was bought

Thank you for your June 27, 2016 inquiry.We sincerely regret any inconvenience this situation caused Ms. [redacted] ***. We agreed to pay 80% of Ms. ***'s damages. Since Ms. [redacted] filed her damages with her carrier and there were unforeseen circumstances which caused her vehicle to... remain in the repair facility for 51 days, we paid for 30 days of her rental fees, she paid for 11 days of the rental fees, and the repair facilities paid 10 days of the rental fees.Unfortunately, since we did not assist in the coordination of the repair process, we did have to determine why the repairs took so long and gather all three rental invoices. We issued a check to [redacted] on June 27, 2016, in the amount of $359.58 which is 80% of her out of pocket rental expenses. We also spoke with Ms. [redacted] to advise the check is on its way. Should you have any further questions, please feel free to contact Claims Manager, Ashley M***, at ###-###-####. Sincerely, Carl A T [redacted] Assistant Vice President

July 25, 2014Dear [redacted] We have received your letter requesting assistance on behalf of [redacted] I welcome the opportunity to respond to his concerns.On June 16, 2014, [redacted] purchased this GEICO Casualty Company policy and submitted payment in the amount of $with his [redacted] credit cardHis also requested a policy effective date of July 11, Later the same day, our records indicate that he contacted usThere are no notes regarding the content of the conversation, but we do show that we cancelled the previously remitted payment of $However, the policy remained active and scheduled to begin on July 11, with a six month premium of $On July 11, 2014, in conjunction with the effective date of the policy, a payment was submitted in the amount of $to begin coverage[redacted] contacted us on July 14, and made us aware of the July 11th paymentIn response to this, we mailed a full refund to him via overnight shipping at our expense that same dayA review of the [redacted] tracking website shows the refund was delivered on July 15, and a supervisor explained this to [redacted] the following day [redacted] explained he would attempt to locate the check and contact us if he had any further concernsOn July 17, 2014, we attempted to follow up with [redacted] , but were unable to reach him to verify receipt of the refundAs of the date of our letter, we show the check has not been cashed.We sincerely apologize for the difficulty this matter caused [redacted] In an effort to fully resolve this matter, we would like to extend an offer to reimburse him for any unnecessary bank charges that may have resulted from the drafting of the July 11th payment, [redacted] , or his bank, may fax confirmation of the fees directly to us at ###-###-####We will review any documentation upon receipt and ensure he is refunded any fees related to the July 11th draft.I hope this information is helpful in resolving [redacted] ’s concernsIf you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension ***.SincerelyMaria S Assistant Vice President GEICO Casualty Company

I was in an accident with a Geico customer on 02/06/I was advised by the officer to wait for the police report, so I filed a claim on 02/12/ I have had nothing but problems ever since I was initially told that it was being investigated and was asked to provide the police report (which I had to pay for) Whenever I called for an update I was brushed off being told it was still under investigation I was also told every time “If you want the claim to go faster, you should really go through your own insurance” Which I would prefer not to do since I am not at fault and I don’t want my rates to go up because someone else was carelessAfter several attempts, I finally asked for a supervisor and was told that I was not allowed to speak with someone that would help me but I could speak with someone else who, "will tell you the same thing" It’s very clear that they are just stalling to avoid paying my claimI find it highly unethical that a company of this size uses such practices

Dear Ms [redacted] : Thank you for your recent inquiryClaims Supervisor Christopher B [redacted] attempted to reach Ms [redacted] to discuss her concerns, but was only able to leave a voicemail Because Ms [redacted] started her policy with us shortly before the damage is said to have occurred, we are gathering additional information to independently confirm the date of lossOnce our investigation is complete, we will inform Ms [redacted] whether or not we are able to provide coverage for the damages that she is claiming If you have any questions, please contact Nalini K [redacted] Claims Manager, at ###-###-#### Sincerely, JLee M [redacted] Jr Assistant Vice President, Claims

July 7, 2014 Dear **. ***:Thank you for your letter of inquiry dated June 28, 2014.This loss was reported to us on May 8, 2014 by [redacted] . **. [redacted] reported that while traveling on [redacted] ***. he had rear ended another car.On May 9, 2014, we spoke to... **. [redacted] and explained that he did not carry rental coverage on his policy. We explained to **. [redacted] that [redacted] often offers discounts to our customers.Upon receipt of this complaint, Supervisor [redacted] spoke with **. [redacted] on July 1, 2014 and explained that we would not be able to pay the collision damage waiver through [redacted] . After speaking to **. [redacted] , **. [redacted] called [redacted] to find out the fees incurred to see if there could be a reduction by [redacted] to help assist **. [redacted] . The branch manager at [redacted] confirmed that collision damage waiver fee for **. [redacted] ’s rental was originally in the amount of $185.78. [redacted] as a courtesy reduced the collision damage waiver by $169.90 to cover almost the full amount of charges.

GEICO Washington, D.CGeorge WR [redacted] Senior Vice President January 15, [redacted] The Revdex.com RE: File Number: [redacted] Dear Ms [redacted] : Thank you for your letter of January 6, 2015, regarding the consumer’s claimThe consumer’s vehicle was inspected on January 7, We have contacted the consumer and extended our apologies for not meeting her expectations or ours, with our level of communication and service provided, and have assured her we would make every effort to handle her claim as expeditiously as possible going forwardThe consumer’s rental coverage has been extended to cover the projected repair time and includes coverage for the inspection delayThe consumer has confirmed there are no further issues at this timeWe will stay in contact with the consumer until the conclusion of her claimIf you have any questions, please feel free to contact Bryon L [redacted] , Auto Damage Manager, at ###-###-####Very truly yours, George WR [redacted] Senior Vice President GWR/Sdh Government Employees Insurance Company Regional Office- [redacted] - Lakeland, FL m ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was only forced to have a SR on my driving records due to Geico's negligenceThey did admit fault and reimbursed me for initially getting my license suspendedI'm not complain about thatIt only when Geico failed to handle my claim when y truck was damaged that I decided to cancel my membershipWhen I canceled my policy I was not informed that my SRWould not be transferred to my new insurance companyHow was I supposed to know that it was my responsibility to provide my new insurance company with my current SR22? I would think that since GEICO was technically still my insurance provider that they might mention that the SRthat I have because of their Negligence would have to be manually transferred by me to my new companies policy Regards, [redacted] ***

February 16, 2015Dear *** ***:Thank you for your February 9, inquiry,*** ***’s complaint centers around the validation of the tax identification number of his repair facility of choice, ***'s AutomotiveWe are required by the IRS to include this on a check that has
the repair facility’s name on it, ***’s Automotive was not in our database of verified repair facilities, so we had not validated their tax identification numberTo obtain this information, our auto damage adjuster made several attempts to obtain the accurate information from ***’s Automotive via calls and text messagesWe received accurate information on February 12, and immediately issued payment for $2,to *** *** and ***’s Automotive once the tax identification number was confirmed-We believe our handling of the claim is fair and reasonable, and any future payments that need to be issued to ***’s Automotive will now be listed in our tax identification databaseIf you need additional information regarding this claim, please contact Frank C***, Auto Damage Manager, at ***,Sincerely,
Carl TAssistant Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I find it to be tortious interference with me in having to obtain other means and much more costly means of protecting my investments. When you buy a warranty at the dealership they don't cancel you ever throughout the duration of the contract no matter how many claims you put in
Regards,
*** And *** ***

August 11,
">
*** ***
Revdex.com
K StNW, 10th FLOOR
WASHINTON DC 20005-
Claim Number: ***
Insured: *** ***
Date of Loss: July 23,
File Number: ***
Dear *** ***:
We are in receipt of your letter received August 6,
*** *** *** reported the accident to GEICO on July 23, 2014. Both parties involved in the accident are insured with GEICOInitially after speaking with both parties involved it did not appear that there was a liability dispute and on July 28, 2014, *** *** was informed he was not at fault for the accident
When the initial decision was made, the opposing parties disagreed and the claim was assigned for further investigationWe reviewed both driver’s accounts of the accident, a witness account of the accident, and the copy of the accident report.
The opposing driver was found to be responsible for entering a parking lot at a high rate of speed and entering at the wrong area of the parking lot. The driver of *** ***’s vehicle was found to be responsible for failing to maintain proper lookout, as the witness confirmed he was slowly pulling out of the parking lot at the time the opposing vehicle was entering.
This decision was explained to *** *** on August 1, 2014. It was decided by the adjuster on the opposing file (Claim # ***) as a customer courtesy that he could stay in rental until August 2, and GEICO would pay for the rental vehicle up to that date
Please contact Claims Liability Supervisor, Jeremy D***, at ###-###-####, or email ***, if you have any further questions
Sincerely,
Joseph *T***
Virginia Beach Regional Office
Government Employees Insurance
NAIC # ***

December 19, *** ***
Revdex.com of Metro
Washington DC & Eastern Pennsylvania
K StNW, 10th floor
Washington DC 20005-
VIA FACSIMILE: 202-393-
RE: ***
Insured: *** *** ***
Policy Number: ***
NAIC: ***-GEICO General
Dear *** ***:
This is in response to the request to cancel *** ***’ policy
*** ***’ policy has been cancelled effective December 18, A refund of $was sent to his credit card
We certainly are upset that we lost *** *** as a customer and hope he would reconsider in the future if he purchases another vehicle
If you have any additional questions please contact Chelsea G*** at *** EXT ***She is available Monday through Friday 7:a.mto 3:p.mEST
Sincerely,
Brandon T***
Underwriting Manager

July 8, Dear *** ***,We received your follcorrespondence dated July 1, 2014, regarding the abovenoted complaintWe regret that our insured rejected our responseWhen our Insured changed his payment plan on June 12, 2014, via geico.com, our system presented him with a message that reminded him we require any request to discontinue automatic check payments be made at least three days prior to the scheduled extraction dateOur system also presented a reminder that his scheduled payment of would still be processed on June 13, Further, each time our Insured enrolled an account into automatic check payments, we made policy paperwork available to him online, which stated our requirements to discontinue automatic check paymentsCopies of these notifications are enclosed for you referenceWe have removed any personal identifying information as you requestedWe attempted to contact our Insured; however, we were unsuccessful in our attemptsWe would be happy to further discuss any fees that may have been incurred as a result of this matter with our Insured if they return our callWe trust this information is sufficient to allow you to close your filePlease call *** ***, Customer Service Director, at ###-###-####, if you have any further questionsSincerely,

July 28,
class="InsideAddress">
Revdex.com OF METROPOLITAN WASHINGTON DC
AND EASTERN PENNSYLVANIA
K STNW
, 10TH FLOOR
WASHINGTON DC 20005-
ATTN: *** ***
Re: Policy Number: ***
ID Number: ***
Re: *** ***
Dear ***:
This is in response to your email of July 10, 2014, addressed to Tony N*** of GEICO. Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility
Our records show that *** ***’ policy was originally issued effective November 10, using the recurring credit/debit method of payment through his *** account. His monthly payments were due on the 11th of each month. On August 28, *** *** requested that we suspend coverage on his vehicle since he would be going overseas to work for a year. We explained that upon his return stateside a credit would be applied towards his policy premium. On October 9, he called and requested that we reverse the suspension of coverage since he was already back from overseas as the job did not work out for himWe applied a credit of to the policy for the suspension of coverage from August 29, to October 10, 2013.
On November 04, 2013, *** *** spoke to a Service Supervisor and alleged that he was previously told he could expect approximately a 75% decrease on premiums for storage. This would be true statement based on a six month premium. However, he was overseas for less than days which would reduce the credit he received. As an exception, our Service Supervisor allowed an additional credit of $120.19. This credit was applied on November 11, 2013, the same day his recurring monthly payment in the amount of $was automatically withdrawn from his *** account. *** *** expressed his concern that funds might not be available. Our accounts receivable unit conducted a three-way conversation with *** *** and his financial institution. They agreed the payment would clear as long as we sent them a letter advising them that a credit of $was being applied to his accountWe sent the bank an email to confirm.
*** ***’ January and February payments were automatically withdrawn as scheduled. On March 24, we received a dispute from *** for the $that was withdrawn on November 11, 2013. As a result of this, a cancellation notice was sent to *** *** to advise him that if a replacement payment was not received by April 5, his policy would be cancelled. The policy cancelled for non-payment of premium effective April 5, 2014. There is an earned premium balance due of $for coverage provided from November 11, to April 5, 2014. We have advised *** *** that if he secured other coverage prior to April 5, if he will send us a copy of the new policy we can backdate cancellation as needed. To date, we have received no response. We are not responsible for any over-draft fees he may have incurred
We trust that this information is sufficient in order to allow you to close out this complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext***
Sincerely,
Barbara C***
Customer Advocate

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did not have an at fault accident in Augand furthermore by law you're ONLY allowed to hold accidents against me for YEARI also didn't have at fault accidents in Feb, of I have ONLY had at fault accident on my record in the last yearsSo put that in your pipe and smoke smoke smoke itYOU WILL NEVER EVER GET MY BUSINESS SO DO NOT CONTACT ME REGARDING OBTAINING MY BUSINESSI only do business with ethical businesses and your obviously falling short
Regards,
*** ***

I have receive poor customer service and from these two customer representative **SSN** Brittany W***Sharon H***n **SSN**I am very unsatisfied with these personnel handling my caseThe representative Brittany W*** has not handle my situation and the representative has not even dealt with me in a professional mannerThe representative has a terrible attitude and she was disrespectful policy holderThey have yet to adhere to my issues and I am a veteran with United States Army who deployed twiceI do not understand why I am being treated this way and handle on this mannerI would like to have a disposition for this issue and for it to be handle professionally

GEICO has been unable to locate the claim in question. Please provide a GEICO claim number so that we may further address any concerns