Geico Corporation

Review: I added a vehicle over the phone, to be insured. Had an accident, and Geico claimed the I didn't add the vehicle. This is not the first time Geico did not want to pay out for an accident. They took payment from me without services rendered. They ripped me off. They claim I did not add the vehicle in order not to have to pay for the accident. They are a dishonest business. They take money from customers and don't render services, they look for ways out of honoring their obligation as a insurance business. the people of the other vehicle crash my van I am without a vehicle and loss and damages because of this!

Product_Or_Service: insuranceDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want my accident payed for and Geico to fight for me, the driver of the other vehicle involved in the accident admitted fault in the police report and Geico won't defend me or make them pay for my vehicle.

Business

Response:

May 13, 2014

Review: We did have Geico Insurance and we purchased Mechinical Breakdown Coverage on 3 of our NEW CARS. Thus we purchased 7/100,000 Mile Extended Warranties. Very Few Insurance Companies cover this. Well just recently we were given a letter by Geico saying they did not want to continue coverage on all 9 of our cars. I said Ok well we had the intention of being with you for 7 Years through our extended warranties as well. I said well I am not cancelling the Extended Warranties. But if you are cancelling them then why would you sell me a 7 Year/100,000 Mile Extended Warranty and charge me for it and then Cancel it when we don't want to cancel it? They said we can cancel these warranties at any time. I said WOW!!! At the dealership when you purchase an extended warranty you can use it for as many claims as possible and it will never cancel on you until it expires. This would not told to me by the Geico Agent. I find this to be very dirty business.

What I would like done is for ALL my Extended Warranty coverage that I have paid in to be refunded to me please. This was secondary coverage as the Factory Warranties are good on our two 2012 [redacted] for 4 years 60,000 miles and our NEW 2013 [redacted] TRUCK was under a 3 year 36,000 Mile Warranty. We purchased the Extended Warranties through GEICO so I wouldn't have to worry about in the near future. I would have hoped that by purchasing an extended warranty through an Insurance Company it would have the same benefits and same protection as purchasing one through the dealership. WOW! Did I learn my lesson. I will NEVER purchase extra protection through an insurance Company ever again.

I purchased the MBI Insurance through GEICO on 11/26/2013 and its $38.56. For the [redacted] the Total was $19.04. So we Want $58.00 Credited back to us. Per [redacted] Geico INsurance will credit us back this amount.Desired Settlement: We did have Geico Insurance and we purchased Mechinical Breakdown Coverage on 3 of our NEW CARS. Thus we purchased 7/100,000 Mile Extended Warranties. Very Few Insurance Companies cover this. Well just recently we were given a letter by Geico saying they did not want to continue coverage on all 9 of our cars. I said Ok well we had the intention of being with you for 7 Years through our extended warranties as well. I said well I am not cancelling the Extended Warranties. But if you are cancelling them then why would you sell me a 7 Year/100,000 Mile Extended Warranty and charge me for it and then Cancel it when we don't want to cancel it? They said we can cancel these warranties at any time. I said WOW!!! At the dealership when you purchase an extended warranty you can use it for as many claims as possible and it will never cancel on you until it expires. This would not told to me by the Geico Agent. I find this to be very dirty business.

What I would like done is for ALL my Extended Warranty coverage that I have paid in to be refunded to me please. This was secondary coverage as the Factory Warranties are good on our two 2012 [redacted] for 4 years 60,000 miles and our NEW 2013 [redacted] TRUCK was under a 3 year 36,000 Mile Warranty. We purchased the Extended Warranties through GEICO so I wouldn't have to worry about in the near future. I would have hoped that by purchasing an extended warranty through an Insurance Company it would have the same benefits and same protection as purchasing one through the dealership. WOW! Did I learn my lesson. I will NEVER purchase extra protection through an insurance Company ever again.

I purchased the MBI Insurance through GEICO on 11/26/2013 and its $38.56. For the [redacted] the Total was $19.04. So we Want $58.00 Credited back to us. Per [redacted] Geico INsurance will credit us back this amount.

Business

Response:

May 27, 2014

Review: forced me to add my husband that does not have a drivers license to my policy and then are going to cancel my insurance now because he doesn't drive.

I called and told them to have him removed even after I told them not to add him to my policy I. The first place. They are unprofessional and forced me into a loop hole. They may even cause me to not be insured and to lose my new car.Desired Settlement: I want them to not be allowed to do this to someone. Just because I got married does not mean that my husband is involved with the ownership of my vehicle. His name is not on the car it is mine.

Business

Response:

August 11, 2014

Review: My husband was involved in a car accident March 11,2014. The driver of the second car jump out in front of my husband and my husband hit him. The damages are on the front side driver side. The driver fled and my husband chased him and jumped in front of him and he was hit again from the back by the other driver. My husband called the police. We filed a claim with Geico our insurance company. The other driver however did not. We did obtain the police report and the officer wrote that the first impacted was the second car fault, he failed to yield on incoming traffic. The second impact was my husband fault for jumping in front of him in order to stop him. With that all being said, we faxed over the police report and spoke to numerous claims members. My husband went over and over details of the accident. Two weeks ago we get a letter from Geico claiming that the accident occurs because he failed to keep a safe distance. This was the first impact mentioned. That he failed to watch for incoming traffic. We did contact the adjuster. [redacted]. I believe was her name. She yelled and kept interrupting and just rude, saying that was the final decision. Without arguing more we were done talking to her. We were in the process of looking for a lawyer when I received an email for Geico to call a different adjustor. I called and explain the whole ordeal and how could they rule a decision with first getting a professional to look at the damages and justify our statement. Well she was shocked because we shouldn't even received a judgment statement since there was no decision ruled as of yet. Turns out [redacted] was representing the other driver and basically made her own decision without consulting our adjustors. We did not know that we had our own adjuster and the other driver had one as well. [redacted] did not point that out or the representative that took our statement. It is so confusing and we still haven't heard anything as of yet. Saturday 4/6/14 was the first time we got our damages estimated. And it was only the back damages which was only $155. Minor scratches and a few dents.. The major problems are on the driver side. A busted light, bents, and scratches. This company is taking there time to end this matter. My husband just purchased that car several weeks before the accident. We want our car fixed and this problem resolved soon.Desired Settlement: **. [redacted] to be off the case, a written apology from the company, and we want this matter resolved now. In their decision matter they need to go by the police report, and the estimated damages and location on both cars. We want a estimated price check on the front side damages soon without any delay.

Business

Response:

April 16, 2014Dear [redacted]:Thank you for your letter of April , 2014.On March 11, 2014, our insured [redacted], was at the intersection of [redacted] and [redacted] in [redacted], Indiana. **. [redacted] made a left turn onto [redacted] and was established in the lane of travel when [redacted] struck him in the rear. **. [redacted] continued down the road in an effort to find a safe place to pull off of the roadway to exchange information when **. [redacted] changed lanes, accelerated past his vehicle and intentionally slammed on brakes; causing a second impact.We obtained statements from **. [redacted] and his passenger, [redacted]. Both stated they were stopped at the stop sign, made a left turn and established in the roadway for approximately 10 seconds when **. [redacted] struck them in the rear. **. [redacted] and **. [redacted] were both adamant **. [redacted] failed to maintain a proper lookout when he rear ended them and he aggressively caused the second impact by cutting them off.**. [redacted] stated that he was in the left lane of two lanes on [redacted] when **. [redacted] made a left turn in front of him. **. [redacted] indicated **. [redacted] was established but did not allow him sufficient time and distance to slow before impact. **. [redacted] indicated that he was traveling 40mph in the left lane and that there were vehicles in the right lane that prevented him from changing lanes. Following the accident, **. [redacted] stated that he thought **. [redacted] was trying to leave the scene and elected to stop him. **. [redacted] accelerated past **. [redacted] and swerved in front of his vehicle, applying the brakes in an attempt to stop him when the second impact occurred.The reporting officer at the scene indicated both drivers contributed to the accidents. The police report indicated **. [redacted] contributed by failing to yield in the first accident and **. [redacted] for improper lane change in the second accident. We recorded the accidents and assigned them to two separate adjusters for independent investigation and thorough review of the facts.Based on the statements and evidence, **. [redacted] adjuster denied **. [redacted] claim due to his failure to maintain proper lookout before striking **. [redacted] and his aggressive actions that caused the second accident to occur. Upon receipt of your letter, we reviewed the evidence a second time and agreed to offer **. [redacted] 50% for the damages to the front of his vehicle. We have attempted to reach him to get this portion of his claim settled and will do so once We are able to discuss the claim with him.We have enclosed a transcribed copy of the recorded statement taken from **. [redacted] along with a copy of the police report for your review. Should you have any further questions please contact Claims Manager, [redacted] at ###-###-####.Sincerely,Assistant Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Based on the damages on [redacted]'s car and the location, you can't determine that he was at fault for the first impact. If my husband hit him from behind the damages would have been on the front bumper, it's on the left side damaging his light and side. They haven't even sat us up for get the front estimated, who's to say if the other car damages have been reviewed as well. We won't except 50% off for the first impact. The officer looked at both vehicles and the damages sustain to both cars, he included that my husband was not a fault for the first impact, my husband just purchased that car, so why hit another car on his way to work. we feel as though Geico doesn't want to pay for damages since both parties are insured with them and now trying to bribe us with half off our deductible. They are not looking at the evidence, have a adjuster look at both cars and determine bAsed on location of the impact if it correspond to their story. They have no pictures neither. This happened in March and it is currently April 21st.

Regards,

Business

Response:

April 24, 2014Dear [redacted]:Thank you for your follow up letter of April 23, 2014.We completed our liability investigation through recorded statements from all drivers involved, a copy of the police report and verbal confirmation from **. [redacted] and **. [redacted] of where their vehicles were damaged.We concluded **. [redacted] contributed 50% of the damages to the front of his vehicle and 100% of his rear damage. The estimate of damage for the [redacted] vehicle is as follows: Front- 1,277.34 and Rear- 363.82A check was issued to **. [redacted] on April 25, 2014 in the amount of 1,277.34 for the damages to the front of his vehicle. The damage caused in the second occurrence to the rear of the vehicle was less than **. [redacted] 500 collision deductible,Should you have any further questions please contact Claims Manager, [redacted] at ###-###-####.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We have Geico Insurance and have several vehicles listed. We have been told that any changes needing to be made to our policy must be done by going on line to file changes. We made changes to our policy several months ago, putting 2 vehicles to full coverage. We have been paying for this coverage for the past couple of months. My son was in an accident last night in a vehicle that we set up as full coverage. We attempted to file a claim for that vehicle and was told our vehicle was not covered. Now our policy is showing several things that we have changed over the time have not been changed. We have spoken to several people with the company and they are refusing to allow us to speak to a supervisor to file a complaint and tell us they will investigate the issue if we can provide proof of the changes we made. Since we were told we had to make the changes on line, we do not have proof. So effectively they are saying they wont pay the for the accident. So we have been paying for coverage for several months without having the actual coverage. Because of our accident and attempted claim with them, we have found that they had 5 different problems with our coverage that we changed through a mixture of calling in and speaking to a person and making changes on the website.Desired Settlement: I do not know what outcome would be acceptable. I know after speaking to 5 or 6 different people, that are all saying the same things we really dont have anything we can do. I would like to see them make changes to their policies on how they deal with customers and how their website is set up so that when a person makes changes to their policy it is actually covered. I would like to see a formal complaint filed against the company and have it on public record so that other people can be aware of the problems they are having with their claim.

Business

Response:

Response attached

Review: My debit card has been charged against my will with a Unauthorized Transaction from Geico of DC, Washington for the total of $78.17 without any disclosed agreement. I contact my financial institution and they said that if Geico would fax them a "Merchant Release" then they could easily return the funds that were taken but, I've spoken to Geico's Manager and Supervisor who both said "We apologize that your funds were taken against your will, but since the transaction was Locked, we can't Send any "Merchant Release Form" or help in anyway to return your funds". I've checked online consumer complaint sites and it seems I'm not the only person who has had they're money taken from Geico. I'm NOT looking to sue, because I personally can't afford it at this time. I just want my $78 and 17 cents back.Desired Settlement: I would like for someone to enforce some better business practice on Geico, but I doubt if anyone can change that cheetah spots. So I seriously would just be find if someone could get me back my money that was stolen from me by these White Collar Tyrants.

Business

Response:

July 24, 2014

Review: I cancelled a payment with Geico for which I have an email confirming the cancellation with a confirmation number. I called to resolve this issue and since it was a Saturday, the lady I spoke to informed me that no one was available in the accounting department until Monday. This was only after calling me a liar and demanding that I forward my email to her to prove that I received confirmation of cancellation. She told me to file a dispute with my bank, because it would be faster than waiting for their accounting department to correct the error. I did this. I have been to my bank 3 times in the past 6 months and each time, Geico denies the dispute. I don't see how this is faster than waiting two days for their accounting department to be in.Desired Settlement: I want my $398 refunded that they took from my bank after cancelling the transaction and sending me confirmation of this cancellation.

Business

Response:

April 30, 2014Dear [redacted]:This will acknowledge receipt of your April 27, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.[redacted] and [redacted] previously insured two vehicles under the above policy, which was cancelled on December 12, 2013 for nonpayment of premium.Our records indicate that on October 17, 2013 the insured submitted a credit card payment in the amountof $398.13 via our companys website. Enclosed is a copy of the email confirmation dated October 17, 2013.On October 18, 2013 the insured submitted an internet request to cancel the payment for 398.13. However, the request was unsuccessful since the payment was already submitted to the credit card company the previous day (October 17, 2013). Because the policy is currently cancelled and does not reflect a credit balance, we are unable to comply with the complainants request for a refund since coverage was provided by our company for the period in question.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at [redacted].Very truly yours,

Review: I canceled my Geico Policy in June of 2013. I was told that they would refund the credit card. Two months later, there was still no refund. I called Geico and was told that the bank had rejected the payment for some unknown reason, and was then told that Geico would mail me a check for the refund amount (186.61). Today (August 14, 2013) my bank account was charged for $186.61. I called Geico and they require me to send them my bank statement because in their system it says I was issued a refund. Not only was I lied to about them not refunding my credit card, they have now overdrawn my account by $182 and will not cover the overdraft fees/Desired Settlement: I would like them to refund my credit card the full amount they withdrew, as well as any overdraft fees that occur during this period. I would also like the refund I was entitled to in a check.

Business

Response:

August 16, 2013

Review: A check was issued to me from this company and the next business day they put a stop payment on the check because they forgot to do Massachusetts mandatory check to see if any money is owed to the state by me. In result to their action my bank charged me a $25 fee and they are refusing to cover this fee even though they are in the wrongDesired Settlement: Pay me the fee that I've occurred due to their mistake.

Business

Response:

September 17, 2013

Dear **. [redacted]:

Thank you for your inquiry from September 6, 2013. This complaint is in regards to a $25 stop payment fee that **. [redacted]’s bank levied against his account.

In the Commonwealth of Massachusetts, every insurance company licensed to do business is required by law to run a lien check on a third party customer whenever the payment(s) equal or exceed $500. The damages to **. [redacted]'s vehicle totaled $560.33.

Our investigation into the loss revealed our insured was responsible for striking the rear of **. [redacted]’s vehicle and as a result we would owe him for his damages. On August 27, 2013, GEICO advised **. [redacted] that we were required to run his social security number through the Massachusetts lien database prior to issuing any payment. **. [redacted] refused to provide his social security number. We were able to locate **. [redacted]’s social security number via an insurance claims database. We ran the lien check and identified a tax lien. We contacted **. [redacted] by phone on September 3, 2013 and informed him about the lien. We advised him that if we received a signed form from him allowing us to pay his body shop directly we would be able to make payment to the body shop. Without this signed “direction to pay” form we would be required to issue payment to the Commonwealth of Massachusetts.

On September 4, 2013, **. [redacted] met in person with a GEICO auto damage adjuster who issued him the payment for the damages in the amount of $560.33. On the following day we stopped payment on the check due to the identified lien on file. Unfortunately, **. [redacted] had already cashed the check by that time even though he was aware of the lien. On September 5, 2013, our auto damage adjuster contacted **. [redacted] and asked for his social security number so he could run the check for the lien. **. [redacted] provided his tax identification number for his corporation in lieu of his social security number.

On September 13, 2013, we spoke with **. [redacted] who said that he doesn't use his social security number for any financial issues. He indicated that he files his personal and business taxes under a corporate tax identification number. We advised **. [redacted] that as a courtesy we have issued him a check for the $25 check fee and advised that we cannot use his corporate tax identification number to circumvent his tax lien. **. [redacted] verified that he signed a direction to pay and understood once we receive this we will be able to issue payment to the shop. There were no further issues to address and **. [redacted] verified he had no further questions or concerns.

If any additional information is needed, please contact [redacted], Liability Director at ###-###-#### extension: [redacted].

Very truly

Review: I called for price quote on car insurance, since I already had Geico Insurance for home insurance and they tried to raise that bill from $703.00 a year to $859.00. My wife and I just bought a car and I called Geico about the increase in my home insurance. The person I spoke with couldn't help me out and I then asked to talk to someone about getting a quote for car insurance. I talked to a man and went over the car insurance coverage and price and he stated that if I could put $80 down today that I would have 4 quarterly payments of, $60.76 for the yearly policy. I then got a bill in the mail for an amount due of, $60.76 for April 18th and also gave me a payment schedule of payments due of, $60.76 on 4/18, 5/18, 6/18 and 7/18, all of which are for 2014. I called Geico up to report the mistake and the woman I spoke with on 4/8 told me that Geico only gives out 6 month insurance policies, which was never mentioned with the initial call and inquiry. It was for a yearly policy, hence the 4 quarterly payments of, $60.76. So, she told me that they only have six month auto policies and rudely asked me if I wanted to make my payment.Desired Settlement: I want my payments to be as I was told when I first called on March 17th.

Business

Response:

Review: I am an active duty Marine stationed in [redacted] where we occasionally get sandstorms. My car has been through a few of them and the paint has been sand damaged. Since I am getting ready to move to a different duty station I took it to an adjuster and my claim was denied because it is "normal wear and tear". The Geico representative said this damage is only covered if it is the result of one storm. It doesn't make sense that Geico would have covered several new paint jobs if I had reported the damages individually but will not cover one since I waited until I was moving (the most frugal thing to do). When I moved out here my car was well kept and the body was immaculate and shiny and now it looks terrible with patches of the paint sandblasted off. If I lived anywhere else in the country the paint wouldn't be ruined. Today we had another sandstorm and my car was pelted with sand for 12 hours with winds gusting over 55mph causing more damage. I have orders now to [redacted], near the ocean, and I don't want the exposed metal to rust now due to it being exposed to the salt air because of the damaged paint. I don't see why my comprehensive policy shouldn't cover this type of damage to my vehicle.Desired Settlement: I would like Geico to cover this claim especially since I had no choice in where the military stationed me and there was no way to prevent this damage from occurring. I also would have brought my vehicle to the adjuster after every sandstorm had I known the issue it would cause instead of trying to get it painted at the most economical time, when I moved which would correlate to the sandstorms stopping due to a location change.

Business

Response:

Dear [redacted]:

Review: I received advertising from Geico that they wanted me back and they had all these great new competitive rates. I viewed their offers and when I had the money on Friday 03/21/2014. I went to the website and pulled up my quote and it said my first payment was 91.32. I had been with [redacted] and they were 164.00 and I thought I could save some money. I accepted everything and later on that day, I checked my bank account to check my balance and to my surprise they were billing me for 187.25, in addition to the 91.32. Well when I signed up for the insurance it didn't say an owed an old bill but to my surprise when I called them, they said it was for an old bill. I asked why they didn't state this when I signed up for it because I was not prepared to pay that much at that time, in fact that payment took my food money and my utility bill money. I called to resolve the issue and they were unwilling to waver stating that it was stated when I signed up for the policy. Sent me a link to the the website with someone elses account pictured but I didn't have a screen that looked like that.Desired Settlement: I want my money refunded. I did not authorize the additional charge.

Business

Response:

April 14, 2014

Review: Geico offers Renters Insurance / the insurance policy is actually ran through [redacted] as C/O. There appears to be a scam going on which may not be the company's fault but with the employees who do the actual cancelations. I'm billed through [redacted] but when I call [redacted] they inform me that I need to call Geico for cancelations. I attempted to contact Geico to let them know I no longer needed Renters insurance because I now owned the residence and purchased Homeowners from another company. After waiting on hold for over 1 hour I was then tansferred over and over until I finally gave up. I attempted this three days in a row with the same outcome. When I emailed [redacted] and requested in writting to cancel the policy they informed me that a conversation over the phone is the only way to cancel. I had to cancel my credit card just to cancel the insurance. Now i'm receiving late notices and payment mailers. This does not seem to be fair practices and I wanted to write to let someone know about it and hopefully take notice. Policy: [redacted], Sincerely, [redacted] Product_Or_Service: Renters Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

As of Feb 1st I have been fully covered with Homeowners through [redacted] and requested my Renters Insurance canceled with [redacted] C/O Gieco. I would like them to cancel any billings and stop sending me notices. I will not request any money returned at this time.Sincerely, [redacted]

Business

Response:

May 14, 2013

Dear [redacted],

Thank you for the oppurtunity to respond to your concerns addressed to the Revdex.com as it speak to your homeowner policy written through [redacted]. It is my understanding that an agent contacted you to address your concern over the cancellation of same. I apologize that the cancellation was not processed as swiftly as it could have been but am please that a resolve has been attained to your satisfaction.

Thank you for insuring through GEICO. We look forward to servicing your insurance needs in the future.

Sincerely,

GEICO Insurance Agency, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was involved in a motor vehicle accident on January25, 2013. I was struck by a person who ran a red light. I have a police report that states HE ran the RED light and hit me. However, we both have GEICO which seems to be an issue. His agent is refusing to accept legal responsibility even though the police report states he ran the red light. My agent refuses to help and gives me the excuse that they are the same company so there is nothing she can do for me. This accident occured over 36 days ago, I have left numerous messages for his agent who refuses to call me back. I have also left messages for her manager who has also not returned any of my calls. How can I get this resolved if noone from the company will even speak with me?Desired Settlement: I want [redacted] to accept responsibility for her client who was AT FAULT for the accident to pay for the damages. I would like this taken care of immediatley as I have already wasted 36 days of my life trying to get this resolved. I want the damages for the car, towing, storage, medical bills, prescriptions, and missed day of work. It would be nice to get pain and suffering but I really just need the immediate bills paid.

Business

Response:

March 26, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

<st1:place w:st="on"><st1:city w:st="on">Washington, <st1:state w:st="on">DC <st1:postalcode w:st="on">20005-3404

Attn: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: January 25, 2013

COMPANY: Government Employees Insurance Company

NAIC #: [redacted]

Dear [redacted]:

This complaint is being filed against GEICO, because they are a scam.
They reinstated my policy and raised my rates without any warning.
Then they told me I would owe a small amount for the month of October and be good until march. They went back on their word and raised my insurance. Watch out for this company, they are a scam. Now I have to search for new insurance

Review: I have been a loyal Geico customer for over 16 years and pay my premiums monthly and will not get the proper customer care assistance needed. My NEW [redacted] had been struck by another driver insured by Geico. However, I'm having an issue over $160.00 for vehicle manufacturing stickers.

At the start, I was assigned to a Geico agent to walk through the statement process and assured Geico will be paying for repairs. I was then instructed to have my vehicle appraised for damages by Geico's adjuster Michael O[redacted], at [redacted] Auto Body in [redacted], NY. Michael explained based on the damage, the driver door frame will need to be cut out and replaced (manufacturing labels adhered to this frame). Upon the body shop completion, I was told Geico's Territory Supervisor (Scott S[redacted]) had given the shop a hard time about approving payment for labels needed for the door replacement. I then contacted Mr. S[redacted] and questioned this discrepancy and was also told they will not cover [redacted] parts. So I asked. " how would the shop obtain these stickers if the manufacturer does not replace them?" I was told, he did not know, that they will not cover them. I asked for his supervisor to contact me because I was not spoken to or treated as a loyal customer should be, with concern as to why I would be left paying out of pocket for an item needed to complete the repairs due to a no-fault accident.

I indeed receive a voice mail message from Jack D[redacted] saying, " Hi [redacted], I was asked to call you. I can tell you already, if this is about your call with Scott, we do not cover after market parts. So feel free to call me if you have further questions".

Since then I have contacted Geico and have been passed around to four other employees......first asking for a Supervisor and told to hold while one is located. then connected to a [redacted] and was informed the call would be recorded. After expressing my concerns, I was told he could not do much but to have an adjuster contact me. I let him know, I been down that route already and nothing has been resolved. I requested he as a Supervisor, to find a resolution to this matter and credit me for this $160.00 so the body shop can get paid. I was then told he was not a Supervisor......so he will see what he can do. So I was misled....Is this recording working? so Geico can learn how their ces are operating? So, I requested [redacted] to provide me with his number and Supervisor's name so I can remain in touch.

Back to square one. Jack D[redacted] the Territory Adjuster called and left a message for me to call back. I tried to call [redacted] back and was instructed by an automated service to select my options....after reaching ANOTHER representative (Courtney K[redacted]), I was told she could not locate a person by the name of [redacted] etc... so I'm giving more SUPERVISOR names to reach, since she was not at a level to review notes on my account to see who I was speaking too. I was offered to speak with Tom S[redacted] (Claim Specialist Supervisor), yet was prompted to leave a voice mail.

I received a call from Tama Hagans, stating she was informed to call me. I asked if she was instructed to do so by Tom S[redacted]? Tama knew nothing about my call to Mr. Skleza. so I informed her I am waiting to speaking with Tom and would not explain any further.

After a second attempt to reach Mr. S[redacted], he reached out to me. As I began to explain the above history, without hesitation, Mr. S[redacted] interrupted by saying he could not help because his department has no control over adjustments.......Who at Geico is accountable??????

Is this how loyal cust[redacted] are to be treated? I've paid thousands of dollars over the years for an insurance policy and I cannot find SOMEONE that will not pass the buck?Desired Settlement: I am hoping for Geico to cover ALL related damage expenses caused by the other driver in this claim. $160.00

Business

Response:

June 28, 2014Dear [redacted]:Thank you for your inquiry dated August 14, 2014.In this case the issue resides with the replacement of a vehicle identification number (VIN) label on a replacement door for her 2014 [redacted].We advised [redacted] that we can only reimburse for the replacement of this label if performed by the NY State Department of Motor Vehicles (Office of investigations), as it is unlawful for another private company to manufacture a vehicle identification number.Her repair shop had used a private company to replace this label and we cannot pay for it, nor can we condone this procedure.We trust that this satisfies your inquiry and if you require any additional information please contact our claims Manager, Jack D[redacted] at [redacted].Very truly yours,Kenneth L Damage Director

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Review: [redacted]

I am rejecting this response because: My initial complaint was directed to the Corporate Offices of Geico in Washington, DC. and Mr. D[redacted] whom responded, is not in Washington, DC. Again, perfect example how customer issues and concerns are not addressed appropriately. Jack D[redacted] and his co-workers are listed in my initial complaint due to the reasons that I followed Geico's full coverage claim procedure, by acquiring an appraisal report provided by Geico's adjuster Michael O[redacted], and serviced by an authorized body shop. If Geico is authorizing Jack D[redacted] and his affiliates to dictate repair policies once serviced, why wouldn't consumers be provided in writing, any precautions or unauthorized repairs prior to any repair services? Mr.D[redacted] and Geico, this is an illegal act of consumers rights. Should this circumstance be a policy for you to follow, please provide me and the authorized body shop with an original Customer Repair Policy Agreement. In this Agreement, it should state such reason you quoted in the Revdex.com's complaint response, as to why Geico is not covering ALL damageable expenses inflicted by Geico's insured policy holder.Please understand, not only has this matter caused vehicle damages but also emotional damages.

Regards,

Review: On FEB 23 2014 I became a GEICO insur member which at the time of the policy I was not offered all the benefits that came with my insurance policy reason is cause on march 3rd 2014 I was on us ** headed south and was involved in a accident so when I called the next morning to put my complaint in I was told I didn't have collision on my policy which I live in Michigan and we have so much snow and I was never told during the process of the set up of the insurance that I needed this and not to mention im paying 200.90 dollars a month and also when I was on the phone with the insurance lady she stated how about I just give your money back and (we can act like this never happen) I felt that was not very professional. so all I would like done in this matter is my truck fixed and if they drop me im fine with that but as a customer I feel they should of said something about that during the setup because I have been with other insurance com and that just what they do offer what they have. thank you for your time.

Product_Or_Service: feb 23 2014Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for Geico to fix my 2002 [redacted] ext

Business

Response:

August 12, 2014[redacted]Please accept our apology for not responding to your agency in a timely manner to [redacted]’s concerns. This is not indicative of our normal way of doing business.On February 23, 2014, we issued new business declarations to [redacted] which outlined the coverage on his policy, We regret [redacted] believes we did not properly add the coverages he requested. Our records do not show that he requested collision coverage for his 2002 [redacted] at the time of the sale or prior to his March 3, 2014 loss.[redacted]’s policy did not include collision coverage that would have allowed GEICO to pay for his March 3, 2014 collision loss. We regret any inconvenience he experienced as a result of this loss. We aim to provide excellent service in a professional manner to all of our customers and apologize if [redacted] received less. If you have any further questions, please contact me at the number below.Sincerely,Bertha BConsumer Advocate Division

Review: I have Geico Auto Insurance. In August 2013 I was involved in an auto accident. In order to avoid hitting a female pedestrian with a baby in a stroller who jumped into oncoming traffic so she does not miss the city bus I had to jam on my brakes and swerve to avoid hitting them. I clipped the rear of the city bus and another vehicle after my car skidded in a 40 mph speed limit road in [redacted], Florida. After the police came and did an investigation questioning the drivers and witnesses, they determined the pedestrian was at fault for the accident and I did not receive any summons. Geico decided after 4 months to send me a letter that my premium was going up. I called the adjuster for the company and they indicated I was at fault for the accident. I explained to the adjuster that the police report says I am not at fault, the pedestrian is at fault as indicated in the police report. The adjuster said let me talk to my supervisor and never called me back. After a month I called to follow up and the adjuster said how much was the speed limit. I indicated 40 mph and I was traveling the speed limit of 40mph. He said he would get back to me. He did not and after calling him again he said I was at fault. The premium went up to 700 dollars more per year. After shopping around for other insurance carriers most indicated we cannot cover you since Geico has reported to them I am at fault for the accident in 8/2013. I received correspondence from other carriers in the mail with competitive quotes and now they wont insure me. I feel this is bad business practice and monopolistic behavior where I feel trapped based on an adjuster from Geico without legitimate reasoning for accusing me of liability when I avoided hitting two other human beings who made a major mistake disregarding their safety.Desired Settlement: My desired outcome is for Geico to determine I am not at fault for an accident that a police investigation indicated otherwise. They can return my premium to 700 less like it was originally. If not give me the opportunity to go to another carrier without their determination I was at fault going against the police investigation. They are prohibiting me for finding competitve rates from other carriers. Please help. Thank you.

Business

Response:

March 13, 2014

Dear [redacted]:

Thank you for your letter of March 8,2014, regarding **. [redacted]’s claim.

The accident occurred on August 23, 2013 at 1:36 p.m. on [redacted] at the [redacted] block of [redacted] in [redacted]. There were no adverse weather or road conditions that contributed to this loss. **. [redacted] was traveling westbound, in the center lane of three, traveling directly behind a vehicle being driven by [redacted]. **. [redacted] advised that he observed a pedestrian, running against traffic, not in a crosswalk and pushing a stroller while crossing [redacted] in an effort to reach a city bus. **. [redacted] stated that he applied his brakes. **. [redacted] also applied his brakes and swerved to the right striking both **. [redacted]’s vehicle and a city bus which was stopped in the right lane. The pedestrian pushing the stroller boarded another city bus and left the scene without being identified.

Our investigation concluded that **. [redacted] was able to stop safely and avoid the unidentified pedestrians. **. [redacted] failed to maintain a safe distance between **. [redacted]’s vehicle causing him to swerve and impact the two vehicles. As requested, attached is a copy of the police report for your review and the CLUE report.

If you have any questions, please feel free to contact [redacted], South Florida Branch Manager, at ###-###-####, extension [redacted].

[redacted] August 23, 2013

Very truly yours,

Review: called 5 times, asked for a manager since I have not had success getting answers, and rude cust. svc reps, lied to and told sup was a manager, very unprofessional and bullying on the phone, not one call but several. and is always like this.

second, my call required a manager and I was refused the opportunity to speak with a manager. as a customer, and demanding to speak with a manager not a supervisor. as managers MIGHT be more mature and able to deal with adult customers in better fashion, I feel I have the right, as a payor of their salaries, to be treated with highest respect and told: HOLD ON, I WILL GET A MANAGER

I was told no you cannot speak with a manager. I can have one call you back. it is MY TIME, MY MONEY I PAY THEM, MY CALL, and I am NOT GOING TO SIT AND REARRANGE MY TIME AND LIFE TO WAIT FOR SOMEONE TO CALL ME BACK AT THEIR CONVENIENCE, managers are there to assist customers who are upset and not able to get the help they need in a non abusive manner.

third, my permium has been changed past year and now this one, and I am retired, I drive minimum miles/mo, I had that discount and now I do not see it on my bill, I only see higher and higher premiums.

I am not going to speak with anyone but a MANAGER TO FIX THIS PROBLEM I am tired of always being abused by children, I am 63 and these kids are so young and have no idea how to speak to customers and respect them.

one supervisor said I said I was "recording her"" and with two witnesses hearing the entire conversation , I told her to go listen to the tape, I said I told her "i have two witnesses here writing down the entire conversation they are hearing". they are just so unprofessional, controlling and bullying and rude.Desired Settlement: call FROM A M A N A G E R not a supervisor.

apology for the abuse I had to endure

reason why my cost keeps increasing but my premiums this and last year did not have my discounts for my retired low mileage driving.

adjustment of my premium

the number to reach me at is: [redacted] that is the only number I answer. 9 am is best time.

Business

Response:

March 11, 2014

Dear [redacted],

We received your correspondence dated February 27, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested.

Our insured’s most recent policy renewal premium increased from $294.30 to $303.30 every six months. We recently redefined the territories and coverage premiums used to determine our insurance rates, so our rates better reflect our claims payments based on geographical area and coverage selected. Our rates are developed based on large groups of customers, and are filed with the Florida Department of Financial Services. We regret that these changes yielded a slightly-higher premium for our insured’s policy.

We apologize that we failed to provide the level of service our insured is accustomed when she contacted us regarding her policy. Please note that our insured’s rate includes consideration for her excellent driving record, and low annual mileage. On March 10, 2014, we spoke to our insured regarding her concern, and we provided her with information about our Defensive Driver discount, as well as coverage options available to reduce her premium.

Enclosed, please find a summary of our insured’s six-month premium during the past two years, as she requested. We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.

Sincerely,

Review: Geico representative told me that my auto insurance rates will go down in May and it didnt they lie to me he said he would run accident report again to make the Auto rate come down and when came around they said that they dont run report have way through policy And he lie he said that accident come off in 3 years I talked to another representative they told me that accident stay on your record for 5 years everybody says something different I am tired of the lies.Desired Settlement: Lower auto rate

Business

Response:

August 1, 2013