Geico Corporation

Review: I had sent gieco an email saying that I would like a lower rate or I was thinking about cancelling. They then gave me a call I was busy couldnt take it then forgot about it . They then decided to cancel my auto bill pay to get my attention so a few months later I get a call saying that my insurance was cancelled for non payment when I called to ask what happend they basically said they cancelled it to get me to call them they then said I owed them $160 which I refused to pay since it was there own fault for cancelling my payments I didnt have the $160 so I cancelled they then said I still owe them 80.15 when you dont pay insurance it cancels they cant continue to just charge me for services not rendered. they made the mistake they should apologize and make things rightDesired Settlement: Apology and forgiving the 80.15 or I never recieved the service they made the mistake

Business

Response:

February 17, 2014

Dear **. [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the [redacted], TX Regional Office for a reply.

We are always sorry to learn that a customer feels they have received less than world-class service from GEICO. Our company’s primary objective is to provide quality service.

**. [redacted] previously had a GEICO Indemnity automobile policy number [redacted]. The policy was effective March 16, 2012 through September 16, 2012.

**. [redacted] spoke with a GEICO Customer Service representative on March 30, 2012 and made a payment of $204.70. The payment was returned by the bank as Insufficient Funds on April 6, 2012 and a $20.00 penalty fee was applied to the policy.

A Notice of Cancellation for Nonpayment of Premium was mailed April 9, 2012 indicating if the payment of $118.65 was not received by April 20, 2012 the policy would cancel (copy enclosed). The payment was not received and the policy cancelled.

A pre-collection letter was mailed June 5, 2012 indicating a balance of $238.38 (copy enclosed). This amount was due for coverage provided from March 16, 2012 to April 20, 2012.

**. [redacted] made a payment online in the amount of $238.38 on October 25, 2012 to clear the amount due. This payment was returned by the bank on October 31, 2012.

**. [redacted] purchased a new GEICO Choice policy on October 25, 2012. A payment of $70.61 was received online by electronic check to begin the policy. The new policy number was [redacted]. The effective dates were October 26, 2012 through April 26, 2013 As a part of the new business underwriting process, it was discovered that an October 1, 2008 occurrence and a June 8, 2011 occurrence were omitted from the policy application. The policy was re-written with new effective dates of November 18, 2012 through May 18, 2013 in GEICO Secure to accommodate the occurrences (copy enclosed).

A Notice of Cancellation for Nonpayment of Premium was mailed November 23, 2012 in the amount of $67.54 to be due no later December 4, 2012 or the policy would cancel (copy enclosed).

An online electronic check payment of $67.54 was received December 3, 2012. The payment was returned by the bank as Insufficient Funds on December 7, 2012. A $20.00 penalty fee was applied to the policy.

The cancellation notice was reinstated since the payment of $67.54 was returned as Insufficient Funds. A letter was mailed to **. [redacted] on December 11, 2012 indicating the policy cancelled on December 4,2012 (copy enclosed).

The policy was reissued effective December 20, 2012 through June 20, 2013 and was placed on the Recurring Card Payment method (copies enclosed).

A recurring card payment in the amount of $77.53 was received January 20, 2013. The payment was declined by the bank. The payment was resubmitted January 24, 2013 and was declined for Insufficient Funds.

A recurring card payment in the amount of $113.39 was received March 20, 2013. The payment was declined by the bank. The payment was resubmitted March 24, 2013 and was declined for Insufficient Funds.

A Notice of Cancellation for Nonpayment of Premium was mailed on March 26, 2013 in the amount of $113.39 indicating the payment was needed prior to the cancellation date of April 6, 2013 (copy enclosed).

A credit card payment was made online in the amount of $113.39 on April 4, 2013 and the cancellation notice was thereby rescinded.

A recurring card payment in the amount of $113.39 was received April 20, 2013. The payment was declined by the bank. The payment was resubmitted April 24, 2013 and was declined for Insufficient Funds.

A Notice of Cancellation for Nonpayment of Premium was mailed on April 26, 2013 in the amount of $113.39 indicating the payment was needed prior to the cancellation date of May 7, 2013 (copy enclosed).

A payment of $113.39 was received May 9, 2013 online by electronic check thereby clearing the cancellation notice.

The policy renewed effective June 20, 2013 through December 20, 2013 on the Recurring Card Payment method (copies enclosed).

A recurring card payment in the amount of $113.36 was received May 20, 2013. The payment was declined by the bank. The payment was resubmitted May 24, 2013 and was declined for Insufficient Funds.

A recurring card payment in the amount of $90.69 was received June 20, 2013. The payment was declined by the bank. The payment was resubmitted June 24,2013 and was declined for Insufficient Funds.

A payment of $94.00 was received July 19, 2013 online by electronic check and was returned by the bank as Insufficient Funds on July 25, 2013. A penalty fee of $20.00 was applied to the policy.

A recurring card payment in the amount of $91.07 was received July 20, 2013. The payment was declined by the bank. The payment was resubmitted July 24, 2013 and was declined for Insufficient Funds.

A Notice of Cancellation for Nonpayment of Premium was mailed July 26, 2013 indicating a payment of $205.07 must be received prior to August 6, 2013 to avoid cancellation (copy enclosed). Payment was not received and the policy cancelled.

**. [redacted] contacted the Customer Service Department August 16, 2013 and made a credit card payment of $164.03 to clear the prior balance and a credit card payment of $91.05 to reissue the policy effective August 17, 2013 through February 17, 2014. **. [redacted] chose the Electronic Funds Transfer billing method (copies enclosed).

A recurring Electronic Funds Transfer payment of $86.05 was received September 17, 2013 and was returned by the bank as Account Closed on September 18, 2013. A $20.00 penalty fee was applied to the policy.

The billing plan was changed from Electronic Funds Transfer to a Direct Invoice on September 19, 2013 (copy enclosed).

A Notice of Cancellation for Nonpayment of Premium was mailed September 19, 2013 indicating a payment of $106.05 must be received prior to September 30, 2013 or the policy would cancel (copy enclosed). The payment was not received and the policy cancelled with a balance of $57.95. **. [redacted] paid the $57.95 online by credit card on October 9, 2013.

On November 8, 2013, **. [redacted] contacted the Customer Service Department to reissue the policy. She made an electronic funds transfer payment of $109.41. The policy effective dates were November 9. 2013 to May 9, 2014. The billing method established was the Electronic Funds Transfer (copies enclosed).

A recurring Electronic Funds Transfer payment was received December 9, 2013 in the amount of $103.41 and was returned by the bank as Insufficient Funds on December 13, 2013. A $20.00 penalty fee was applied to the policy. A credit card payment in the amount of $103.41 was received December 9, 2013.

On January 2, 2014, **. [redacted] requested the scheduled January 9, 2014 Electronic Funds Transfer payment of $124.41 be postponed until January 18, 2014. A recurring Electronic Funds Transfer payment was received January 18, 2014 in the amount of $124.41. The payment was returned by the bank January 27, 2014 due to Insufficient Funds. A $ 20.00 penalty fee was applied to the policy.

A Notice of Cancellation for Nonpayment of Premium was mailed January 28, 2014 indicating a payment of $144.41 must be received prior to February 8, 2014 or the policy would cancel (copy enclosed).

A letter was mailed to **. [redacted] on February 1, 2014 to advise the Electronic Funds Transfer had been disconnected and a payment restriction was placed on the account (copy enclosed).

Payment was not received and the policy cancelled for nonpayment of premium effective February 8, 2014 with a balance due of $146.13 (copy enclosed). The balance was paid online by credit card on February 12, 2014 along with a payment to reissue the policy in the amount of $109.41.

We declined to reissue **. [redacted]’s GEICO Secure policy due to the number of insurance lapses and returned payments that had occurred, not due to the claims filed.

We may be able to reconsider **. [redacted] for a policy after a reasonable amount of time has passed.

If you need additional information please contact [redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].

Sincerely,

Review: I was searching for insurance quotes online and selected to go with Geico for my motorcycle insurance based on their initial quote of $196. I paid upfront for 1 year of coverage. Shortly after, Geico sent me another bill for $391.99(almost double the original quote) bring the total charges close to 3x the original quote.Desired Settlement: I want my original amount refunded - I based my choice of insurance on their original quote. I wouldn't have even considered Geico if they were upfront about all charges - I was misled into choosing them to provide my motorcycle insurance.

Business

Response:

November 26, 2013

Review: refund still not granted

my friend ([redacted])asked me if I could pay and help her start a policy with geico so I didi used my debit card but instead of it going on the [redacted] it was suppose to go on it went on some other [redacted]s account and we both called about it and im still dealing with them n its been going on for almost 3 months they said they were going to refund me by check and I keep getting the run around my bank sent them a statement n a letter stating it was my account n im the only one on it and they keep saying they never got anything my banks name is [redacted] n I deal with [redacted] over there in [redacted] pa.Desired Settlement: I want my refund of 87.89

Business

Response:

See attachment or check attachment tab.

Review: Geico is refusing to cancel my automobile insurance policy. Initially they stated I must do so to satisfy GA requirements for them. It is my understanding Federal law gives me 72 hours to cancel any transaction. They seem to be ignoring the Federal law in lieu of the state law.

When I sent them an email via their website, which I was told would be considered written, they are now claiming they cannot accept my email because the email address is unverified. They said this was their internal policy. I told them quite bluntly I do not care about their internal policies, I have provided written request and they are not honoring it.

It seems they make it amazingly simple to sign up, but near impossible to cancel and this, to me, is predatory and immoral business practice.Desired Settlement: Cancel my policy and refund my money.

Business

Response:

August 07, 2014

Review: On June 27, 2014 my balljoint broke on my vehicle which is insured with Geico. A tow truck was dispatched to aid in towing my vehicle to a automotive garage. In the process of my vehicle being lowered to the ground by the tow truck company, it was damaged. My vehicle was dropped in the proces. I made contact with Geico concerning this matter. I was told that they (Geico) is not responsible for the damage caused to my vehicle. Geico has a contract with this tow truck company and I do not understand why, since Geico is cantracted with this company, they should bare no responsibility for my damages. Then I was told by one of Geico"s representatives that my insurance did not cover the damages either. I have been with Geico since 2003 and always carried "full coverage". I divorced and had my name taken off of my ex-husbands policy due to his reckless driving and started my own policy with the same coverage "fullcoverage", at least that's what I thought I was paying for. Only to find out almost two years later, that whomever keyed in my information signed me up for liability instead of full coverage, another goof on Geico's end. Once again, no one wants to be held accountable for their screw-ups, but let me miss a payment, I gaurantee you they'll have no problem contacting me then. Now I have a damaged vehicle that's been dropped with damages underneath and Geico tells me I'm on my own. My van is leaking oil, gas and there is no telling what else in wrong under there. Thanks a lot!! It's all about the money, not the reputation of the company or the customer. Once Geico discovered the error made when I removed myself from the other policy they began making excuses instead of at least acknowledging their mistake. Everybody has excuses now days and no accopuntability. That's what runs good companies in the ground, their cover-ups instead of integrity!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

Geico should bare some responsibility for the issues at hand. Since they contracted with this tow company, what's the damage policy? Someone should be held accountable for the customers vehicles until they are safely at the designated destination and completely off of the tow truck. We the consumers won't see that though. We just continue to get the shaft or the short end of the stick and lots of people covering for their counterparts.

Business

Response:

July 15, 2014

Revdex.com OF METROPOLITAN WASHINGTON DC

AND EASTERN PENNSYLVANIA

1411 K ST. NW, 10TH FLOOR

WASHINGTON DC 20005-3404

ATTN: [redacted]

Re: Policy Number: [redacted]

ID Number: [redacted]

Re: [redacted]

Dear [redacted]:

This is in response to your email of July 7, 2014, addressed to Tony N[redacted] of GEICO. Your letter has been referred to me for response as the Emergency Road Service Department is my responsibility.

Our records show that [redacted] called for a tow for her 1994 [redacted] explaining that parts had fallen from underneath the vehicle. We dispatched [redacted] to transport the vehicle to [redacted], her chosen repair facility. [redacted] alleges that additional damage was done to the vehicle while being offloaded at the repair shop.

[redacted] has a liability only policy. Our records show that she was previously insured under her now ex-husband Louis’ policy number, [redacted]. The policy covered two 1990 [redacted], and the 1984 [redacted]. It too was a liability only policy. There was no physical damage coverage for any of the vehicles. When [redacted] divorced and secured her own GEICO policy, she requested that she carry the same coverage she previously had on her ex-husband’s policy.

Since there is no physical damage coverage, (comprehensive/ collision coverage) on this vehicle, we cannot cover any alleged damage. She was advised that if she wanted to pursue this, she would have to deal directly with [redacted] and their business liability carrier.

Our contract with [redacted] is to provide coverage for a tow at no additional or limited cost to our customer. Only if the customer carries physical damage coverage, can we assist with any alleged repairs. If the damage is then deemed to be related to the tow, we will assist with the repairs and then subrogate the provider.

We trust that this information is sufficient to allow you to close out this complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].

Sincerely,

Barbara C[redacted]

Customer Advocate

Centralized Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a Geico auto insurance policy over phone, with a live Geico representative about one year ago. I have two cars on that policy, both are garaged in the a city where I was transferred for my job. I still own a home in the city of my previous job

My wife and I travel weekly to and from my original home city. We both have vehicles we use in both places. My first policy with Geico was quoted, agreed with the rate and I've had no problems.

I've always disclosed this fact and truthfully answered all questions ever asked by the Geico Representative

So I called Geico five days ago for another quote for insurance on my wife's car and a travel van that I also own and use to travels between both cities.

I was informed that the physical location of those two vehicles would prevent him from placing them onto my first policy.

So he quoted the second auto policy separately which he said was the company's policy.

Geico received all of the information that was necessary for the salesman to formulate and provide me with a quote. I liked his quote and agreed to it, I paid him the first month's premium. I received my acceptance and welcome email with insurance cards and payment schedule.

The following day I faxed over a copy of the Geico provided cancellation notice to my old auto insurance company . Two days later I got a email from Geico, it asking me to please contact them about a issue with my Geico policy.

I called and spoke to a **. [redacted] she didn't identify herself or the fact that she was a underwriter until the end of our phone call that lasted one hour.

When she asked about my policy I didn't know which one that she had a issue with and her email didn't include a policy number.

Because now I have three polices with Geico that's with my motorcycle policy included. She began speaking about my job city policy was brought up, the one I've had with Geico the longest. I thought the fact that I missed updating my mailing address since moving seven miles from my previous (job city) address was the only issue..

But then she began to go over each and every vehicle that we own, then she began asking very inappropriate questions about my personal relationship with my wife, which home is she in if

I'm working in another city.

I told her we both commute between both cities also that I didn't think that was any of her business.

She asked who else lived in that home, I told her I have one son who is there now for college and has his own Geico policy, but he lives here with me when not in school.

I also told her about my other son and that he doesn't drive.

She asks "what is his license suspended?"

I told her yes they are... she asks if he drives any of the vehicles... when will he get his licenses back...

That line of questioning offended me, I made it very clear that he is not a licensed driver and he do not drive my or any other vehicles. At this point I've been questioned for about 40 minutes so again I ask her what is this about.

She again replied that she just needed to update my records, continually placing the call on hold, only to return with more questions.

I asked to speak to her supervisor name ([redacted])

Only then did she tell me that both of my auto insurance my policies rates has gone up.

I told her that I hadn't provider her anything different than what was provided to the sales person who set the rate on both of these polices.

I asked her if it was Geico's business model to quote a low rate for its auto polices, just to lure new customers in then call after they have dropped the old policy.

I told her I thought this is a very deceptive and unethical practice for a insurance company like Geico to call a customer, after a contract has been agreed to and money exchanged, and harass them with personal questions, knowing that there only aim is to find what ever they believe is a reason or make one just to raise the customers quote.

By doing things like this I believe there air is to skirt the contract rules of law and never have to honor any of there original contracts.

Forcing a new contract onto a customer later that is priced higher then any than they would have ever entered into at the very start.Desired Settlement: Keep the cost of all of my polices as they were originally quoted.

Consumer

Response:

---------- Forwarded message ----------

From: <[redacted]>

Date: Sat, Jul 19, 2014 at 2:01 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

My issue [redacted] has been resolved satisfactorily. Thank you.

Sent from [redacted] Connect Mobile App

Review: I pay my own homeowners insurance, however my mortgage company pay them in full (why I don't know) I had asked [redacted] to refund the money back to my mortgage company because they shouldn't of pay anything, I I was told 3-5 days it will be refunded this was back in April. Here we are in May and My Mortgage company still hasn't received the $1396.00 they paid to them. In the meantime I paid my policy as well. [redacted] keeps giving me a run around story .Desired Settlement: I want a refund of 1396.00

Business

Response:

May 20, 2014Dear [redacted]:I am writing to you in response to [redacted]’s concerns outlined in your May 19, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is a sales agent for [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set forth by the carrier. All billing and refunds are handled by the carrier.[redacted] has confirmed that the previous payment received from [redacted]’s mortgage company has been sent back to the mortgage company on May 14, 2014.[redacted] is on a direct bill with [redacted] and future billing will be provided directly to her.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,

Review: Back in November my husband and I had a serious argument that lead to damage to one of our vehicles. I called Geico to ask if it would be covered if need be, not to file a claim or anything. I just needed to know what options we had going forward. At that time the agent that took the call said he had to file a claim now even though I was only inquiring. I was upset and so I didn’t think clearly to question his actions. Since they did this I had to ask what it meant for our premiums and another agent said she would move my husband to his own policy to be safe. I was very upset and distraught and feel I was taken advantage of. We fixed the car ourselves and they have never paid out a dime for it. We never had any claims with Geico in the past and have had good driving records. When it came time to pay my policy I tried multiple ways to have the one car moved back to the policy as it was before with no luck. So I called and the agent I spoke with went through some questions and said it was all set and to just have my husband call in to verify it. I had my husband call and he was then instructed to send a notarized letter stating we were not divorced or estranged which makes no sense since we never had to prove we were married or divorced or anything to get the insurance to begin with, plus the first agent said it was all set and to have my husband call in and verify the change. Since he works in the day it's hard to get to the bank for a notary, but figured it's ok, we can pay his bill when it comes in, and handle the rest later. We never received a bill or any written notice for anything, but on 6/5/14 we received a notice from DMV stating his insurance was cancelled. He called and found out they had dropped him without warning, notification, or just cause, claiming he had to many accidents. Well the incident in November we hadn't wanted to claim but were forced to and another one they stated in 2011 was no fault and they didn’t pay anything out. He was also told he can not get insurance for at least 6 months when they will review it again and that BOTH of our premiums will go up even though they have never paid a single cent out and we have good driving records. To me this is a scam! I have submitted a complaint directly to Geico as well as to the SC Department of Insurance. I don't understand how an insurance company can force a claim to be filed, not pay a dime, and still increase premiums or drop someone especially without notice. The same thing happened when I called to see if my daughter’s car had glass coverage. She did not have that coverage and nothing was paid out, but I was still forced to enter it as a claim when all I wanted to know was if she had that coverage.

On top of that, I just received a bill from DMV stating we now have to pay $80.00 for the lapse in coverage on the vehicle. Ultimately, I want the $80.00 refunded and the claims removed so not to cause future problems with obtaining insurance.Desired Settlement: Refund of $80.00 we had to pay to DMV since they neglected to follow due diligence and notify us of their actions along with claims removed from both of our names.

Business

Response:

June 26, 2014

Review: We had our truck insured by Geico for almost 6 years.. Automatic withdrawal from our bank account. When we called and renewed the policy they told us we took it off automatic withdrawal from our account. This lead to the premium not being paid and apparently cancelled. They sent us the new cards and new policy in the mail leading us to believe everything was up to date. When the truck was wrecked the told us it was not covered for lack of payment. After talking to many people and our bank we found out they never attempted to take the payment out of the account. Keep in mind this is a separate account only used to pay the insurance and truck payment.. Not one we typically monitor. We never told the to stop automatic payment therefore they should have taken their payment and the policy should have been active. Now they are refusing to pay for the truck repairs. This was a billing issue on there side not ours and they should be held accountableDesired Settlement: I want them to apologize for there mistake and pay for the coverage on the truck. Or produce the tape if the conversation where the truck was taking off of automatic payment.

Business

Response:

July 30, 2014

Review: In March of 2012 I traded in my 2010 Toyota 4Runner and purchased a 2012 Toyota Tundra. I have been insured by Geico since I started driving in 2003. When I traded in the vehicle I reported to the dealer I was insured by Geico and they noted it along with my policy number on the contract. I was under the impression my insurance was switched to my new vehicle at the time of sale. Anyway, a week after purchasing the truck I began the US Army's Special Forces Qualification Course down in [redacted], NC and am often unable to use my phone or receive emails for weeks to months. In August I received a letter from the DMV telling me that Geico reported to them that my truck was uninsured, which is weird because I have never missed a payment with Geico and was never contacted about my new truck or old 4runner having a problem with my insurance. The DMV told em that if I did not resolve the issue before the end of August that my license would be suspended. I immediately contacted Geico and asked them what happened they told me that they did not report anything to the DMV and supplied me with the paperwork stating that I have never lapsed in coverage. I was told by the DMV that Geico needed to supply them with paperwork stating that I was reported uninsured IN ERROR and the problem would be resolved without issue. Geico reported to me that they sent the necessary paperwork to the DMV but apparently did not state I was reported uninsured in error, s the DMV did not accept it (although they initially told me they did). I left for more training and was without my cell phone or email for months until I returned home in May 2013. I tried to renew my license and found out my license had been suspended since the end of Aug 2012 for lack of insurance. I again contact Geico and tried to find out the problem, they again told me I had never lapsed in coverage. I had already renewed my policy multiple times between Aug 2012 and May 2013 and never once did Geico ever report a problem with my insurance. In order to get my license reinstated I had to pay a $500 uninsured motorist fee as well as a $150 reinstatement fee, and get a SR22 high risk insurance Put in my record for 3 years. I was on the phone with Geico for days trying to see how I was uninsured yet still paying them money every six months. Again all the DMV wanted was for Geico to state that I was uninsured in error and the entire thing would have gone away, yet they kept denying that they reported anything to the DMV. I pay about $650 every six months to Geico for vehicle insurance and they cost me an additional $650 just to get my license reissued for lack of insurance. Every time I contacted them I kept getting the run around and being sent useless pieces of information confirming my policy instead of them just writing the letter for the DMV.Desired Settlement: I want Geico to reimburse me the $650 that I had to pay to reinstate my license. I was paying for insurance and according to the VA DMV I was uninsured . Geico kept taking my money and never once questioned which vehicle I had or if it was insured, not one phone call or email, just an email every six months asking for more money to renew my policy. I don't know what my $650 paid for but apparently it was not vehicle insurance.

Business

Response:

June 7, 2013

Review: The complaint is against GEICO recovery of paying on an auto accident. I have been trying to contact them about a recovery on $1000 that GEICO was suppose to be handling against the person who hit my SUV. However, the specialist, [redacted], has not been able to handle the issue. There is always some excuse to why they have not contact the people responsible. Today I called her after and she was very not focus on my concern, stubble trying to answer questions.So I asked for the manager and she transferred me to someone with indicating sho I need to talk with. I spoke with another agent who gave me a name and number, [redacted] , ###-###-####. I left a message to see if she can resollve the issue.

This issue of recouping the $1000 has taken too long and unresolved. It should have been handled by the attorneys for GEICO and not a collection agency that GEICO assigned.

I need this to handled a PRIORTY ASAP to recoup my money.Desired Settlement: I want my money for the $1000 recoup ASAP.

Business

Response:

April 30, 2014Dear **. [redacted]:Thank you for your April 27, 2014 inquiry.The above referenced complaint arises from an automobile accident which occurred on November , 2011 involving **. [redacted] 2011 [redacted]. On November , 2011, **. [redacted] advised she would like to utilize the Collision coverage on her automobile insurance policy and file her automobile damages with GEICO because the adverse carrier, [redacted], had not yet accepted responsibility for the loss. **. [redacted] Collision coverage includes a $1,000.00 deductible for which she is responsible. On November , 2011, our auto damage adjuster inspected **. [redacted] vehicle and deemed it a partial loss with $3,923.95 in damages, including **. [redacted] $1,000.00 deductible.Also on November , 2011, our liability adjuster called the adverse carrier, [redacted], and was advised [redacted] did not have a valid policy in force for the tortfeasor, [redacted], at the time of the accident. The liability adjuster mailed an intent to subrogate letter to [redacted] advising we were pursuing her for the amount of **. [redacted] damages. **. [redacted] emailed us on Novemeber , 2011 and indicated [redacted] advised her they did not have a valid policy and **. [redacted] requested we pursue **. [redacted] for the damages.On November 10, 2011, our subrogation adjuster sent a demand to [redacted] advising we were seeking payment from her for the damages caused in this accident. On the same date, a letter was sent to **. [redacted] advising her of the subrogation process against an uninsured third party.On November 14, 2011, [redacted] called in response to the letter received. She indicated she disputed the facts of the accident. Over the next several weeks, our liability adjuster further investigated the facts of the accident by obtaining a recorded statement from **. [redacted] regarding the loss and attempting to obtain a statement from [redacted]. Our liability investigation revealed [redacted] was responsible for the damages to **. [redacted] vehicle.On December 23, 2011, our subrogation adjuster forwarded the file to a collection agency in an attempt to collect the debt from [redacted] because she had been unresponsive to our attempts to collect the debt. **. [redacted] was advised of this on the same date.On February 10, 2012, our subrogation adjuster advised **. [redacted] the file was still with the collection agency and they were actively pursuing. On March 29, 2012 the file was moved to a second collection agency in an attempt to recover from [redacted] for the damages.Our subrogation supervisor closed the recovery file on April 26, 2012 because we had placed with two collection agencies and there had been no response. A letter was forwarded to **. [redacted] advising her the file was closed and she could pursue [redacted] in small clai** court if she desired. This letter prompted contact from **. [redacted] in which our subrogation supervisor advised her we could not request a drivers license suspension for [redacted] because no police report was filed for the accident and because the facts of the accident were disputed.In an attempt to exhaust all efforts to recover for the damages, the file was placed with a third collection agency on June 27, 2012 but there was no response from [redacted] and no recovery. On July 20, 2012 the subrogation file was closed again.We sincerely regret **. [redacted] disagrees with our handling of her subrogation claim. We believe we exhausted all efforts to recover her deductible. Should you have any further questions, please contact [redacted], Payment Recovery Manager, at ###-###-####.Sincerely,?

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:the person *. [redacted] did not mention that this was closed and it took 3 collection agencies to recovery my money. [redacted] parents knew that their daughter was driving illegal with no insurance. I was told that gieco, will keep pursuant of this issue. Every time I called to talk with [redacted] either I got brush off or no return call. Try talking to her manager same no response. Therefore,

Review: I took a auto policy from geico Policy Number: [redacted]. I continued this policy for six months and then policy got renewed. I found a better auto insurance rate and called Geico to check if there would be any additional charges and Geico Agent told me I will get my full refund back of unused policy time. I got less refund then I called the customer service again to check the reason for same.

The agent told me that there is penalty for earlier termination. I explain the situation but they were reluctant to issue the full amount back.

Six months total premium: $408.05 Days : 184 used : 77 days

Refunded amount : $191.80

Actual refund should be: $237.55

Please help.

Thanks

[redacted]Desired Settlement: Please provide the full refund of unused policy time as I was informed by the Geico agent. Also I wasted lots of my time in following up with the Geico on this issue , I request them to apologies on matter and inform the customers about the termination penlites clearly.

Thanks

Business

Response:

October 16, 2013

Review: policy number:[redacted]

I currently live in Hawaii and moving next week. So I attempted to what I can to start the transition. I went to the Geico site and looked up moving. there was a help site that indicated I could start a new quote for my move. So I clicked it and filled it out. I did not get a quote at the end and it actually changed my policy. I dont even know if I legally have insurance in Hawaii any longer My premium went up significantly as well. So I sent them a message saying to change it back they said I needed to provide proof of residency. Since this wasn't my issue and I am being honest I told them to [redacted] off I am not working to correct their issue. Anyway, a supervisor calls this morning and rather than leaving her number she gives me the generic no help IVR number. After several minutes of IVR pain someone answered and wouldn't transfer me to a supervisor as suggested by their own supervisor. He comes back and indicates I need to provide something that shows legal residence. I am moving in a week and again I am not providing something for their issue. I give up.. so they are losing business and I want my account corrected. If I can upload images of the website and the wording used, I will.Desired Settlement: Correction of my account so I can then cancel it and a written apology letter sent to my current address and future address just in case it gets lost in the mail.

Business

Response:

May 6, 2014Dear [redacted],Thank you for forwarding the complaint which you received from [redacted]. If I understand correctly, **. [redacted] inadvertently changed his policy from Hawaii to Florida in anticipation of his relocation to Florida. According to his letter, he went on line to obtain a quote but not a change. When he realized that his policy had changed to Florida, he spoke with various representatives in our Florida Office and they advised him that he would have to provide proof of Hawaii residency. Given that he has clearly stated he will be cancelling the policy upon arrival in Florida (which sounds like it will be any day now), his request makes sense to me and we have processed the change to keep the rating in Hawaii. One of the Hawaii Supervisors spoke to him yesterday and advised him. He has her contact number (and now mine) if he has further questions or concerns. I anticipate that he will contact GEICO in the near future to confirm that he has now relocated as the Hawaii policy will not satisfy insurance requirements in the State of Florida. Please let me know if you need anything further.Sincerely,

Review: On August 30, of 2013 I was involved in an auto accident, which I was deemed at no fault. It's two and a half months later and I still know nothing about what to do about getting my vehicle repaired, and to top that off medical bills are starting to pile in from this accident. The situation has went from frustrating to infuriating very fast. They keep telling me they can't decide who's at fault. Well what is that supposed to mean to me? I don't care who is at fault, I wan't my vehicle fixed and the medical expenses handled. I pay over $100 a month for coverage, and for what? To be told to pay a $500 deductible and pay for my own rental car? How in the world does that work? I was at zero fault. Geico will not fight for me, they are not representing my best interests or the safety of my family which is what I pay them for. The best part is is that the guy that struck me lied so he could get off the hook. I knew as soon as I saw his insurance card that day and that it was Geico this was going to be a problem right off the bat. I've spoken to a few attorneys, and the thought of just slinging lawsuits at everyone I possibly can is definitely going through my head. But in reality I just want the medical expenses paid, and to recieve a check for the damages to my vehicle so it can be repaired. That is what insurance is for. Not so all the companies can get together and bully their customers.Desired Settlement: I want my medical bills taken care of pronto before my credit gets completely ruined and I want my car repaired, ASAP. I want Geico to do what they are supposed to do and to fight for me and get me what is owed to me.

Business

Response:

Your File No. [redacted]

November 25, 2013

Dear [redacted]

Thank you for your inquiry of November, 15, 2013. It has been referred to me for a response.

Our insured, [redacted], was the front vehicle of a multi-vehicle rear end collision. Based upon the investigation, it appears that the rear-most vehicle, which is insured with [redacted], is the proximate cause. [redacted] is still pending additional information to complete their liability decision.

We understand **. [redacted]’s frustration with process. He is not willing to use his collision coverage to allow GEICO to pay for the damages to his vehicle and subrogate, and [redacted] is not accepting negligence for the loss. Additionally, **. [redacted] was advised that he does not carry rental coverage and therefore GEICO is unable to pay for his rental vehicle.

**. [redacted] also indicates that he wants his medical bills paid. **. [redacted] submitted his required Personal Injury Protection application on October, 14th, 2013, and all of his bills were paid timely thereafter.

Should you have any further questions regarding this matter please contact [redacted], Claims Supervisor, at ###-###-####.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The bottom line is they flat out told me they will not fight for me because they have nothing invested in it. There is nothing about process here. Unless I pay $500 which I do not have and they pay they will not fight for me. They absolutely refuse. Ask for the calls they are recorded, and Listen to what [redacted] stated. I am a single father full time, and have a full time job and barely make ends meet. I cant throw that kind of money around when I am not at fault, or my kids wont eat. The best part of all of this is something broke in the rear end during this accident, a bushing or tie rod end or something. Its getting worse and worse. So when we crash again because that part finally goes, who do I throw the lawsuit at? Hopefully Geico. Especially since the party really at fault for hitting me was not the last vehicle, but the second, **. [redacted], who lied and committed insurance fraud by stating that he was hit into me. But since he carries Geico as well, well you see where im going with this. One it doesnt matter, the front end of his vehicle struck mine. Two, he was riding my rear end for miles, and I mean miles. And that's why he didnt have time to stop. I had more than enough time. You couldve parked my car twice in the amount of room between the front end of my car and the cars that wrecked in front of me, and even after he hit me I was still no where near the others. There was two more thuds after he struck me. Count it out, if thats the case then he couldnt have been put into me. A bunch of crooks, and everyone needs to know about it. They are happy to take your money every month, but will not pay out or represent you when the time comes. Why do we even carry insurance? I always thought it was a safety net. I would be better off just putting that money aside myself every month because at least that way I would be able to afford to fix my car when something happens.

Review: After being divorced almost 30 years, I am suddenly getting mail for my EX-HUSBAND. I sold the house we had together over 20 years ago and have spent most of the last 15 years in the mid-west. Now that I am back in the Pacific Northwest, I am getting mail addressed to him. Why???? Doesn't a company as large as Geico verify their advertising mail. I feel that Geico is stalking me.Desired Settlement: Contact the agency that sold you the address and get them to delete this address from their data bank:

Business

Response:

May 23, 2013

Review: During the Month of August a branch fell on my car causing damage to the exterior. I have comprehensive insurance with Geico to cover this type of accident. The insurance company has been giving me the run-around for the past 2 months switching between agents, telling me to get an estimate from a body shop then sending someone out to look at the damage. Finally after over a month they told me they approved the estimate from the body shop, but then later only sent a check paying for part of the damages saying the other damage was "pre-existing." The other damage was not pre-existing, it was caused by the same accident that caused the other damage, and the owner of the body shop vouched that the damage could not have been pre-existing because he had my car in the shop for other repairs only a week before the accident and the damage was not there.

They keep asking for more pictures or something else to "prove" that the damage was caused by a tree branch, and they said I told a female supervisor/investigator that the damage was pre-existing. I did no such thing, and the agent I spoke to who came out so see the car to look if there was any pre-existing damage was male. I pointed out to him a few areas of pre-existing damage, but the parts they are refusing the cover (side view mirror, panel above front driver side tire, scratches under where mirror should be) were clearly caused by the tree and the geico agent who came out to look at the car even said that.Desired Settlement: To pay in full the estimate the body shop sent over minus my deductible. in other words, to pay to fix the driver side panel, the side-view mirror, and the scratches under where the mirror fell off.

Business

Response:

November 1, 2013

Dear [redacted]

Thank you for your inquiry of October 20,2013.

On August 19, 2013, our policyholder, **. [redacted], reported that his 2005 Ford Mustang had been damaged a day earlier when a tree limb fell on the vehicle. Because **. [redacted] had recently reduced his comprehensive deductible from $500.00 to $50.00, we assigned his claim to our special investigation unit to confirm the date of loss. After this investigation, **. [redacted] admitted that the loss had actually occurred on August 8, 2013, prior to the reduction of his deductible.

We requested that **. [redacted] obtain an estimate from the shop of his choice for repair. Upon receiving the estimate, our Auto Damage Department reviewed photographs of the damage and noted that some areas of damage appeared to be pre-existing. We advised **. [redacted] of our decision. After further conversations with **. [redacted] and his repair facility, we decided to pay for all of the estimated damages and issued payment in the amount of $1,622.12 on October 18, 2013.

We sincerely regret any inconvenience **. [redacted] experienced during our handling of his claim. We believe this matter has now been resolved. Should you have any further questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable. I certainly do not like the way they do business or all the problems they put me through for over 2 months to get my car fixed, but they did at least pay out what they owed me in the end. Thank you for your help Revdex.com.

Regards,

Review: During obtaining a quote I proceeded to pay in full for $240.00, during the online checkout process, my browser jumped to a different page that said the actual rate would be $478.00 the browser again loaded a page I didnt initiate which told me I had finished the payment I initiated when it was for $240. upon checking my email it said I had paid $478.00, something I never autorized. upon contacting them for an immediate refund I was told to wait 3-5 weeks for a check in the mail, only after being hassled many times about not switching companies or canceling with them was this offered to me. I told them I needed an immediate refund to be able to pay to file taxes and for rent, I had to wait for a supervisor to come back and be able to refund to my card in 3-5 days.Desired Settlement: immediate refund to my card, or pay any and all late fees on rent or other bills due which I would have been able to pay had I not been charged for a transaction I never authorized.

Business

Response:

April 16, 2013

Review: I have asked Geico over [redacted] multiple times to cease and desist with mailings. Your picture talking commercials are creepy and it creeps me out and it creeps me out when I get mail from you. Please stop harrassing me or I my next stop will be the police!!! Stop sending me junk mail and do not contact me ever!!!!!!!!! I will never buy insurance from you ever!!!!!!Desired Settlement: Leave me alone you picture talking creeps!

Business

Response:

Review: To Whom It Is Concerned,

I hope all is well. In short, claim [redacted] was opened on 11/08/2012 due to a car accident. Between 2012 and 2014, there were no true updates/follow-ups received until 03/2014. To my surprise, the case was still open and the indivual who requested the claim was seeking compensation for a vast amount of medical bills. The issue is not in the fact that the medical bills must be covered, I am writing to express my concern regarding the poor customer service received. Despite great reviews of Geico as a whole, I am extremely dissapointed, as I have been advised that my original case manager, Danielle has been on intermittent leave and therefore my case updates were not provided. In the last few weeks, I have spoken with:

[redacted] (manager)

In speaking with all of these parties, I have received empty apologies and unfulfilled promises. For example, I spoke with [redacted] and [redacted], Wednesday, 04/02/2014 regarding the "Declarant's Affidavit Concerning Financial Reponsibility and Insurance Coverage" letter. In speaking with them, I was guaranteed that a call would be received Thursday, 04/03/2014 to advise if the fax was successfully received. By 3:00pm (AZ time), I had not received any follow-up. As a result, I called [redacted] at 520-546-3329 to confirm receipt. She attempted to transfer me to a new representative several times and each time the line disconnected. I called back and asked if she could simply advise if the fax was received. Essentially she declined my request and successfully connected me with [redacted] (my new adjuster). PLEASE NOTE: [redacted] was able to confirm receipt of my fax and advised that she would send to the Lawyer (Law Office of [redacted]). Upon success of sending, she advised that she would follow-up via telephone. Sure enough, she held true to her word and confirmed deliver of fax to the lawyer.Desired Settlement: In submitting this complaint, my goal is to raise awareness to Geico's leadership of an unfortunate and unacceptable customer service experience. As a relationship manager myself, I hold a high expectation for matters such as this. It is my desire that Geico's leadership enlist the proper training and coaching sessions to ensure that no other well-paying customer has to experience the lack of quality service. Admittedely, it would be nice to have some sort of financial compensation for the lack of communication but this is not my goal. Please ensure that all well-intentioned parties are properly instructed.

Business

Response:

April 10, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted]. I welcome the opportunity to respond to her concerns.We acknowledge **. [redacted]’s concerns about not hearing from anyone about this claim on a regular basis. The examiner handling **. [redacted]’s case was actively working to bring the claim to a resolution. We should, however, have kept **. [redacted] more informed of our efforts, so she was aware of the most up to date status of her claim. At this time, the supervisor handling the matter has taken note of her concerns and is monitoring her claim personally.In addition, please allow us to address **. [redacted]s concern regarding broken promises. On April 3, 2014, Claims supervisor, **. [redacted] did check for receipt of the “Declarant’s Affidavit Concerning Financial Responsibility”. This was done toward the end of the day with the intention to let **. [redacted] know whether or not the fax was received. When the file was reviewed, **. [redacted] had already called in and been advised of the receipt of this Document. It had also already been faxed to the attorney. We apologize if she interpreted our effrots as a lack of follow up; however, we are unable to offer financial compensation for these issues.I hope this information is helpful in resolving **. [redacted]’s concerns. If you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].Sincerely,

Review: I called [redacted] to cancel my Homeowners Insurance, I also told them to make sure they did not process the "Auto Payment" which he promised me they would. Sure enough they processed the "Auto Pay" and and because I did not have sufficent funds to cover the $880.00 charge [redacted] charged me $70.00 for two payments they made.I contacted [redacted] and they refunded me the $880.00 but not the $70.00 for which I sent them copies of my bank statements showing these charges.I believe I am due this $70.00.I have sent them two e-mails requesting status on my claim but have not received any replysDesired Settlement: I want them to pay me the charges [redacted] charged me for their error!

Business

Response:

March 28, 2013

Dear [redacted],

Thank you for the oppurtunity to address your concerns as it speaks to your refund for your cancelled [redacted] policy. After researching and reviewing your account, I have determined that there is a refund of $70.00 that will be mailed to you for overnight delivery. This represents the fees associated with the overdraft of your account. You should receive this check at some point tomorrow, March 29, 2013.

I apologize for the miscommunication and time frame that is has taken to find a resolve for you. We appreciate your patience and look forward to assisting you with your insurance needs in the future. Should you have additional questions, please contact our service department at [redacted].

Sincerely,

GEICO Insurance Agency, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,