Geico Corporation

Review: My brother is currently insured through [redacted]. Geico explained that he was added to my policy because we share the same mailing address. My home address which is noted on the account is where my cars are registered to. I am on a fixed income and am currently on disability. Geico is telling me that if I do not pay the entire bill that they will send me a letter of cancellation. I am willing to pay for the cars I own but not for someone else who is not suppose to be on my policy. I will be occurring nsf fees, late fees etc. due to the incompetence of Geico. Please help resolve this issue. I spoke to 2 csr's and a supervisor and no one was willing to assist me appropriately.Desired Settlement: I want to be reimbursed any fees that I occur due to this "misunderstanding". That includes all bank fees,late fees and any other fees I occur due to Geico's error. I am anticipating approximately $155 worth of fees. Also, I want my brother taken off my policy asap. Thank you for your assistance.

Business

Response:

April 18, 2014Dear **. [redacted],We received your correspondence dated April 12, 2014, regarding the above-noted complaint.We have not included any personal identifying information in our response as you requested.We attempted to contact our insured by telephone; however, we were unsuccessful.On January 31, 2014, we received notification through the LexisNexis Risk Alert service that our insured’s 21 year-old brother obtained a driver’s license with our insured’s address. On February 13, 2014, we mailed and e-mailed letters to our insured, asking that she contact us regarding the potential unlisted driver in her household. We did not receive a response, and we added her brother to the policy effective March 4, 2014. We sent our insured an explanatory letter, confirmation of the endorsement, and an updated billing schedule on March 4, 2014.On March 16, 2014, we spoke to our insured regarding this matter. We informed her that we would require proof that her brother was insured elsewhere, or lived elsewhere, before we would remove him from the policy. Since our policy is a family automobile policy that provides coverage for resident relatives, we consider family members in our underwriting and rating process. When an insured requests the removal of a driver with surchargeable driving activity, we request proof of other insurance or proof of other residence prior to removing the driver from the policy.On March 25, 2014, we received proof that our insured’s brother had other insurance as of March 6, 2014. We changed her brother’s status on the policy to “other insurance” effective March 6, 2014, which removed the surcharge for his driving activity.We regret that we are unable to refund any overdraft fees generated as a result of her March 19,2014, payment since the automatic payment was authorized through our insured’s Electronic Funds Transfer payment plan, and we sent our insured notification of the addition of her brother and the payment amount in advance.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

Review: I was in an auto accident and filed a claim with Geico. I have not been compensated for the diminished value my car has suffered. I cannot trade my car now because I am being given a lesser value due to the accident. I have made multiple attempts to contact Geico with no resolution.Desired Settlement: We are requesting $1,800 to make us whole in our car's value.

Business

Response:

July 14, 2014

Review: Geico cancelled my car insurance without contacting me. When I eventually realized the problem and contacted Geico, I was informed that my policy had been cancelled due to an incorrect note made by a Geico representative, and I was given no option for recourse. Geico did, however, inform the Department of Motor Vehicles of the insurance cancellation promptly, which resulted in my license being cancelled before I had even discovered there was a problem with my insurance coverage. Now, despite having secured a car insurance policy through a different company, I am faced with a hefty fee to reinstate my license as a result of Geico's negligence in contacting me concerning this issue.Desired Settlement: If possible, I would like Geico to have more integrity towards their clients, such as informing them promptly of problems with accounts or policies. In addition, I would like to be reimbursed for the cost of reinstating my drivers license, a cost which resulted from Geico's unacceptable actions/lack of action.

Business

Response:

April 16, 2014Dear [redacted]:We are in receipt of your letter regarding the cancellation of [redacted] auto policy,[redacted] auto policy was cancelled on January , 2014 for failure to provide necessary underwriting information, specifically the location and driver information of her vehicle. A notification of this cancellation was mailed on November 18, 2013,During a telephone conversation on July 22, 2013, [redacted] informed our service agent that she was currently living in Washington and that her vehicle would be moved to Florida with her parents. On September 25, 2013, after reviewing the policy, our underwriter contacted [redacted] regarding the location of the vehicle. [redacted] confirmed that she was in fact in Washington, but her vehicle was still located in Virginia with a friend. When questioned about the vehicles location and friends driver information, [redacted] would not provide this information so that the policy could be rated properly. A questionnaire was also sent to [redacted] as a second attempt to obtain the information that was requested by our underwriter.A review of the policy on November 18, 2013 showed that the policy had yet to be updated so as a result, notification was mailed advising [redacted] her policy would cancel as of January , 2014. [redacted] has clearly stated she is in another state and therefore we believe she does not have care, custody or control of her vehicle. A copy of the termination letter is attached. The termination letter was mailed to the address we had on record. [redacted] never informed us of any other mailing address.We believe we provided [redacted] ample notice on the termination of her auto policy, GEICO is under obligation to inform the Department of Motor Vehicles anytime a policy is cancelled. We do not see that GEICO has erred in this matter and at this time we will not consider reimbursing [redacted] her drivers license reinstatement fee,Government Employees Insurance Company

Review: On 6/3/13 I called to renew my homeowners insurance policy at which point my credit card was debited for the insurance premium in the amount of $1788.82. After exploring additional insurance companies, I found another company that offered the same or better coverage for a lesser price. Upon completion of the paperwork, I called to cancel my policy with Geico (on 6/6/13). It was at that time that I received confirmation that my policy had been cancelled and that I would be supplied a refund of the money paid, however, no indication was given that my refund would be held for 20 days in case I chose to reinstate my policy. If that would have been indicated, I could have informed them that I already had another policy so they should not hold the funds.

When I had not received the refund in 10 business days, I called Geico (on 6/21 at 8:30 AM CST) and spoke with [redacted] who indicated that, because they had also been paid from the escrow account on my mortgage (payment from the escrow account was received and applied on 6/13), that they then held the funds for 10 business days to see if either would be cancelled before issuing a refund. He offered to expedite the refund to ensure it went out on 6/24/13. I informed him that I would need the refund by 6/26 to ensure that I could deposit the funds in time to pay my credit card before the end of the month billing cycle or I would be looking to Gecio to refund the interest assesed by my credit card company. He informed me that I may call their main customer service number if the funds were not received and that additional refund of the interest was needed.

On 6/25/13, I called Geico and spoke with [redacted] at 1:58 pm CST to ensure that the refund had, in fact, been sent and where it was sent from. I was informed that the check was actually mailed on 6/25, not 6/24 as promised and would likely take 2 to 3 business days to reach me. They then also informed me that it is their standard policy to hold funds for 20 days to make reinstatement of the policy easier, if a person chose to do so. At this point, I asked to speak to a manager to see what other options existed. I spoke with [redacted] at 2:20 pm on 6/25/13 to see why the funds were not electronically returned or a check could be overnighted given that the policy of holding my refund was not conveyed and I was not given the option to opt out of their policy of holding funds since I had already selected coverage from another company. [redacted] informed me that he was unwilling to take any additional steps and apologized that [redacted] and the initial rep that I spoke to provided conflicting and incorrect information.Desired Settlement: I would like a refund of the interest I am now forced to pay (10.24% on 1788.82 = 183.18) because the company is unable to issue a timely refund and failed to state during my cancellation that my refund would be held for 20 days from the date of cancellation.

Business

Response:

Please see our attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the response referred to the attachment only and there was no attachment provided.

Regards,

Consumer

Response:

[redacted]

Review: Geico recommended [redacted]. They both work hand-in-hand with each other. When it came for me to look into homeowner's insurance, I called Geico. 1/13/2014, I noticed a crack in my front window from top to bottom. I called [redacted] (Policy#[redacted]). I was informed, I had a $2,500 co-pay. I was shocked. I wasn't informed of this by Geico or [redacted]. I talked to a representative from [redacted] a month or two ago regarding the increase in cost in my homeowner's insurance that I only had for a year. I asked, "If they could recommend something to reduce the $100.00 increase?" My policy was reduced by $148.00. I made policy changes. At no time, was I told I had a $2,500 deductible. I would had said something. I was calling, because I couldn't afford the cost. On 1/14/2014, [redacted] left a message stating: "My deductible is $2,500 so they wouldn't cover it." I called Geico on 1/14/14 at 8:00 pm. I spoke to a representative named [redacted]. I told him of my situation. He could careless by the way he handled may call. He said, "[redacted] made note that they informed you of the deductible when you called them." I told [redacted], "No he did not. I would have said something as I was calling because I couldn't afford the increase, they were charging me on my homeowner's insurance." His response was, "We can't change the policy until the window is fixed." I told [redacted], "[redacted] should fix it. I was misled by your company and [redacted]." He said, "I am sorry for the miscommunication." I said, "Isn't there something you can do?" "He said, "No. Not until the window is fixed." I said, You're telling me I have to pay?" He replied, "Yes." I asked to speak to a manager. [redacted] STATED: "I have just as much authority as my manager." I responded, "I am going to report Geico/[redacted] to the Revdex.com. I will be looking for another insurance agency." His response was, "We will miss you as a customer." That's all he had say. I have been a customer for years. To be treated in such a fashion is an atrocity.Desired Settlement: Two things: My window replaced at no cost to me. I also want my deductible reduced substantially; by $1,500 at the least. My brothers couldn't believe how much [redacted] was charging me. It's absurd; and Geico couldn't do anything to help me. This is in addition, to being treated like a second-class citizen. Unbelievable!I will never recommend Geico/[redacted] to anyone.I will be sure to let people know they can't be trusted.I will be changing companies if this is not resolved to my satisfaction.

Business

Response:

January 17, 2014

Dear **. [redacted]:

I am writing to you in response to **. [redacted]’s concerns pertaining to her homeowner policy deductible.

GEICO Insurance Agency, Inc. (GIAI) is an agent for [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set forth by the carrier. All underwriting and billing are handled directly by [redacted].

**. [redacted] purchased policy [redacted] effective December 17, 2012 to December 17, 213. This policy term had a premium of $475 with a $1000 deductible.

A policy renewal was mailed to **. [redacted] with a December 17, 2013 to December 17, 2014 term. This renewal had an annual premium of $575 with a $1000 deductible.

On November 9, 2013 **. [redacted] contacted GIAI to discuss lowering the renewal rate. During this call multiple changes were made to the policy. A local alarm credit was added, the medical payments were lowered to $1000 from $2000, Liability lowered to $200,000 from $300,000 and the deductible increased to $2500 from $1000. These changes generated a $107 credit, making the revised annual premium $468. All of the changes were discussed verbally during this phone conversation. These changes were also provided in writing to **. [redacted] on the revised declarations page. I have enclosed the original renewal declaration page and the revised declaration page in this writing.

When the loss was filed, the $2500 deductible was in place. If the damage exceeds this deductible amount then [redacted] can review for additional reimbursement over the $2500. The damage must have been caused from a covered peril in order to be eligible for coverage.

Once the damage is repaired, **. [redacted] may request to reduce the deductible. **. [redacted] should keep in mind by decreasing the deductible her annual premium will increase and additional payments would be billed to her.

If you have additional questions or concerns, please contact me at ###-###-####.

Sincerely,

Review: On [redacted] 6th, 2014, I spoke with a Geico representative regarding a due payment. I explained to the representative that my account for automatic withdrawal did not have enough for the payment. My rent payment was already turned in, but had not been taken out of my account. The Geico representative told me that the payment had not been processed in their office. He said he was taking my off autopay, so the payment would not be taken. He also said my insurance would not be terminated. He said a notice would be sent with a pay-by date before the insurance policy was cancelled. He then told me that I was no longer on autopay.

Later that day, a debit card payment of $534 was withdrawn from my account. My rent payment takes 3 days to process, so it was returned. As a result, I owe $149. in late charges ([redacted] Apartments in [redacted], OH). I spoke to my bank ([redacted]) regarding the situation. I was told that they (along with [redacted]) would initiate a dispute. Since then, all I have gotten were calls every week or so from my bank asking for any documentation, including of the phone call in which the Geico rep. gave his statement. I explained to my bank that as of current, Geico has not even provided a signed insurance contract, or insurance cards, let alone follow up phone documentation.

When I spoke to Geico, they did not provide itemized documentation for the one-month $534. charge. I did not get a detailed explanation over the phone either. Every time [redacted] asked for documentation, I sent what little I had, explaining that I could not force Geico to send what they were not willing to send. [redacted] rep. said they could not accept phone agreements, which in my view supports favor for corporation that records conversations for "quality assurance"! I expressed my displeasure over the inconsistencies and double standard policies that work against consumers.

Today, [redacted] rep called and said unless I can provide documentation of what Geico rep said over the phone, they would not follow through with a dispute. I am currently in a financial crisis due to this transaction. I do not make the kind of money that allows me to be in loss of several hundred dollars and still be able to survive. Working class poor. I let the [redacted] rep know that I would be closing my account soon, because I have no protection over my money. I would rather keep it on my personage, If Geico is allowed to take how much of my money, whenever they want, regardless of their word.Desired Settlement: I expect Geico to refund me the full $534, plus $149 in rent late fees, offer an apology for their unethical practices, and explain why they did not see fit to supply contractual documents.

Business

Response:

July 15, 2014

Revdex.com OF METROPOLITAN WASHINGTON DC

AND EASTERN PENNSYLVANIA

1411 K ST. NW, 10TH FLOOR

WASHINGTON DC 20005-3404

ATTN: [redacted]

Re: Policy Number: [redacted]

ID Number: [redacted]

Re: [redacted]

Dear **. [redacted]:

This is in response to your email of July 10, 2014, addressed to Tony N[redacted] of GEICO. Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility.

Our records show that the above listed policy is in the name of [redacted]. All policy documents and ID cards were mailed to him at his location, [redacted] Ohio. He had previously designated his mother [redacted], permission to handle any aspect of his account.

On April 19, 2014, **. [redacted] replaced his 2000 [redacted] with a 2011 [redacted]. This resulted in an increase in premium of $493.05. As such, the recurring debit/credit card installment amount increased as well. The remaining balance on the account as of April 28, 2014 was $793.95. This balance was broken down into two recurring credit/debit card payments. The first of which was withdrawn on June 2, 2014 in the amount of $534.30, with the remaining balance of $269.65 to be withdrawn on July 2, 2014. The policy must be paid in full by the expiration date of August 2, 2014.

The [redacted] payment was withdrawn as scheduled on June 2, 2014. The payment was declined. As is our standard procedure, we will attempt a second withdrawal four days later. The second submission was processed on June 6, 2014, before **. [redacted] called to state that she was unaware of the withdrawal and wanted to stop it. She stated that she would simply file a dispute for the payment with her financial institution. From her complaint, we understand that they would not allow her to dispute the payment. We respectfully submit that this is a matter that would have to be addressed by **. [redacted] and her bank. As her son’s automobile insurance carrier, we are not responsible for any late fees for her rent. We did however, remove the account from the recurring method of payment, to the direct invoice method of payment as she requested

On June 17, 2014, the final bill for the July 2, 2014 payment in the amount of $269.85 was sent. On July 3, 2014 a cancellation notice was mailed to her son advising him that if the payment was not received by July 14, 2014 his policy would be cancelled for non-payment of premium. To date, we have not received the payment. We will allow three days for **. or **. [redacted] to make arrangements for a payment. Otherwise, the policy will remain cancelled effective July 14, 2014.

We trust that this information is sufficient to allow you to close out this complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].

Sincerely,

Barbara C[redacted]

Customer Advocate

Centralized Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The June 2, 2014 payment was not rejected. I asked to have the payment date changed, due to lack of funds. If Geico tried to process the funds on June 2nd, they should not have done that. Secondly, Geico has not sent a contract to my son's (I am currently on the contract as a non-driver due to health reasons) address, nor have they sent actual cards. Thirdly, when I spoke to the representative on June 2, 2014, he said the June 6th payment had not been processed in Geico's office at that time and nothing had been sent to my financial institution. He also said that I was removed from the autopay. When I asked why the payment was so high, the representative did not offer any explanation, other than the payment of $534. would only take me to the end of [redacted]. If the payment was already processed (as they are now claiming), then I should have never been told that it was not processed yet.

Review: I went on the web site to disable automatic bill pay, but it apparently was not disabled causing an attempted charge that will not go through which will cause a $20 fee to show up on my account, since the payment will be returned.Desired Settlement: I just want to make sure that the $20 fee does not get charged to my account due to an error on Geico's end.

Business

Response:

Hello [redacted],

The attached pdf is our response to [redacted]’s complaint.

Please contact me by email or at the number below if you have any problems accessing the file.

Thank you,

Consumer Relations

GEICO Region 10

Phone: [redacted]

Fax: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would point out that I never asked for nor expected the may fee to be reversed as that was my fault. I am glad that this has been resolved, but I do not like that I had to go through the Revdex.com to do so.

Regards,

Review: I went online & got a quote with Geico and I was happy with that quote but Geico drafted that and another draft for $312.80. I had no idea they would take the $312.80 otherwise I would not have given my bank info. I called to get a refund and cancel but they wont refund or cancel so they plan to make money from me against my will.Desired Settlement: I want a refund for both drafts back into my account and I want to cancel with them immediately.

Business

Response:

July 9, 2014Dear **. [redacted],We received your correspondence dated July 3, 2014, regarding the above-noted Consumer. We have not included any personal identifying information in our response as you requested. We attempted to contact our Insured via telephone; however, we were unsuccessful.Our Insured’s previous GEICO Indemnity policy cancelled for non-payment effective August 18, 2009. A balance of $312.80 was owed for coverage provided until that date. We sent our Insured four bills for the remaining balance between August 28, 2009, and October 30, 2009.On June 27, 2014, our Insured attempted to purchase a new policy online at geico.com. After she agreed to purchase the policy, she was presented with the “Submit Payment” screen. This page indicated in two locations that the initiation of her policy would consist of a $312.80 payment for premium owed from her prior GEICO Indemnity policy, as well as the $101.78 down payment for her new policy. Our Insured agreed and authorized the two payments for $312.80 and $101.78. For your reference, we have included a screenshot of the billing page which informed our Insured of the past due payment.On June 30, 2014, our Insured requested we refund the payment of $312.80. Since the $312.80 was owed for coverage previously provided, we informed our Insured that we are unable to refund it. She subsequently requested we cancel her policy. When an insured requests we cancel their policy during the first 60 days immediately following the policy effective date, we require verbal confirmation that they carry other insurance or no longer have a need for the insurance. Our Insured did not provide us with the necessary information to cancel her policy.The past-due payment of $312.80 we attempted to process on June 27, 2014, was returned by our Insured’s bank as unauthorized on July 3, 2014. Since that payment was returned, our Insured remains responsible for the balance of $312.80.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

Review: I was a customer of geico in 2010. I had 2 vehicles at the time. I attempted back then to add a third and then changed my mind after I did not buy the vehicle. When I called in november 2010 to cancel the add on of the new vehicle I also canceled my policy with geico. I junked 1 of the two cars I had and the other was registered to my ex girlfriend and myself, she insured the remaining vehicle to herself as we were breaking up.

2 days ago 3/30/13 I started a new policy with Geico for the amount of $55. Later that day I looked at my card statement and saw they had also charged me $92 and change. which I had not authorized or given them direct or indirect permission to take from me.

I quickly called Geico customer service and spoke to a representative who told me it looked like they had re-enacted my old policy, but do the easter holiday she could not do anything about it until april 1st. But assured me it was their fault and I would be payed back the $92 they took from me.

Today April 1st 2013 I called Geico back and spoke to another representative, who gave me a completely different story. They told me that my policy from 2010 had never been canceled, and they had given me coverage until December of 2010, coverage on vehicles I did not own any more. They told me they would refund the money they basically stole if I were to send them documentation stating that I had other insurance at that time.

Which is impossible for me to do seeing as the one of the vehicles was not insured, instead crushed due to a dead motor, and the only other vehicle was insured but after I canceled my policy it was insured to someone else, my ex girlfriend whom I have not seen, nor spoken to in 3 years. Coupled with the fact that I was only a secondary registrant on the car which was titled to her, and I have no record of the VIN # or anything. I have no way to get these documents . I'm pretty sure she wouldnt give them to me even if I payed her anyway.

The supervisor I spoke to basically treated me like garbage. Spoke down to me like I was a child, spoke slowly in a manner that you would speak to a mentally rded person. Even when I asked to cancel my current policy due to my displeasure with the service I was receiving and due to the fact that when I purchased my new policy I was NEVER made aware of any back-dued monies. If I had been made aware of this I would have contacted Geico directly to dispute them. But instead Geico just snuck in the back door, took my $55 insurance payment on my brand new policy and also outright stole $92 which I had not given them any authorization to do so. The only authorization I gave them was for a charge of $55 and change. NOT A PENNY MORE.

At this point they absolutely refuse to refund me my money without phantom documents that I have no physical or legal way to procure due to them all being in another person name whom I cannot get in touch with and have no idea where they reside.

At this point I cannot even register my car because they took the money I had set aside to do so.Desired Settlement: I would like geico to get their stuff together, realize when they are in the wrong, stop stealing peoples money without authorization , and refund me the money that they outright stole from me with no legal authorization to take.

Even if I had owed them monies, that does not give them the right to deduct monies from my personal account on a new card, on a new policy without informing me that I owe them money.

Business

Response:

Please see attached PDF response.

Review: Unauthorized credit card charge for amount due on previous policy.

On mid January 2014 my husband and I opened a new auto policy with Geico and authorized recurring payments on this new policy only. Upon checking our bank account we noticed that Geico had charged the new policy fee in addition to a past due amount of $59.90 from a 2010 auto policy. Since we did not authorize this past amount to be paid out by our bank we filed a dispute with our bank. Geico responded to the dispute alleging we had authorized the payment through a prompt on the computer when we were opening our new policy. Geico's system never prompted us to allow payment on the Credit card provided for any amount other than the new policy payment. We agree the amount is owed to Geico, however, we never allowed Geico to have unlitimited access to our credit card to charge any amounts that did not apply to the new policy. On June 19 2014 I spoke to [redacted] regarding the matter. I explained to [redacted] that Geico was not authorized to charge said amount to this credit card. I offered to pay the amount in a different manner and asked her to please refund the amount back on that card. She refused saying there was a prompt in the system in which we gave permission. We never gave Geico permission to charge this amount for a past policy. We authorized Geico only to charge recurring payments for the new policy. There was never a prompt in the system in which a gave Geico unlimited access to my credit card for any past amount.Desired Settlement: We are simply asking Geico to refund the credit card they charged since they were unauthorized and accept a different manner of payment such as a money order or cashiers check that we agree to mail, or a different card.

Business

Response:

June 8, 2014Dear **. [redacted]:We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf, I am happy to provide you with the following response.I would first like to thank you for once again selecting the GEICO family for your auto insurance needs. We know you have many options when selecting an auto insurance company, so we truly value you as a returning policyholder.When you purchased your new policy ([redacted]) at our website, geico.com, there was a remaining balance due of $59.90 on a prior policy ([redacted]). Therefore, prior to issuing the new policy, it was necessary for us to collect the prior balance due. When you authorized the initial installment for the new policy, you were advised that we would process a separate payment for the remaining amount due. Screen shots of the actual transaction-are only available for up to 45 days. Because you purchased your policy over 45 days ago, we no longer have a copy of your actual transaction. However,I have included a generic screen shot of what would have been presented to you when purchasing a new policy with a balance due on an old policy.Since you were given the opportunity to contact us via telephone prior to proceeding and you entered your payment information, your payment of the prior balance is not considered to be unauthorized. For this reason, we are unable to honor your request to refund your payment of $59.90.**. [redacted], I hope this information is helpful. If you have additional questions, please call our analyst, [redacted], at ###-###-####, extension [redacted].Sincerely,

Review: Would not pay for ite** that were in vehicle

stated vehicle had prior damage

Geico would not provide me with a rental because the [redacted] Sheriff's Office did not provide me with a Police Report since my son that does not live with me took my keys. There were ite** in the car that are gone that are valued over $500+ they also stated the vehicle had PRIOR damage it did not and I submitted pics to them and I have them on my cell phone and PC. They also said they did not pay anything on the claim because my car was repossessed. The car was repossessed after being stolen because the person that sold it to me [redacted] Automoative is CRAZY, I have a Civil Suit against them. I am truly appalled on how Geico handled this Claim and made me look like I was filing a false Insurance Claim.Desired Settlement: The monthly premium I paid to them and my ite** value that were in the vehicle.

Business

Response:

July 3, 2014Dear **. [redacted]:Thank you for your follow up letter of June 28, 2014, regarding [redacted]’s claim.Our investigation revealed that [redacted]’s vehicle was in fact repossessed and not stolen as originally reported. Based on the evidence received, **. [redacted] loaned her vehicle to her son and while in his possession, the vehicle was repossessed by her lienholder, [redacted] Auto Finance. It is our understanding that **. [redacted]s has not secured possession of the 2000 [redacted] from the lienholder since the repossession date.A rental vehicle was not provided to **. [redacted] nor was reimbursement for her personal items that were in the vehicle at the time of repossession, as repossession is not considered a covered loss under the policy.Since the vehicle has been repossessed, **. [redacted] no longer has an insurable interest in the vehicle.The claim for damages that occurred prior to the repossession would now be filed by [redacted] Auto Finance. We have sent a GEICO Field Liability adjuster out to discuss this claim with the lienholder and they have chosen not to pursue the claim for damages at this time.In the future, if **. [redacted] secures possession of the 2000 [redacted], VIN [redacted], from the lienholder she may then contact us and further discuss the repair of her vehicle per the estimate on claim file [redacted], as well as a rental vehicle for a reasonable amount of downtime during the repair of this vehicle.We have enclosed a copy of the repair estimate, police report and the lienholder documentation for your review.If you have any questions, please feel free to contact [redacted], South Florida Branch Manager, at ###-###-####, extension [redacted].Very truly yours,

As this says, this business is NOT Revdex.com Accredited..now that tells you something!
Long story short, I got insurance through Geico, they had my card on file and everything and were supposed to charge my card every month. For some reason, at the end of the month, the bank did not honor the transaction for the next month and the card was denied. So Geico in their infinite wisdom, decides to extend insurance to me for another TWO WEEKS instead of just canceling me outright.
Now I am getting collection notices for 37.41. I am not paying it. The rep on the phone, all she did was defend them and say that I got a certified letter, which I NEVER GOT. I refuse to pay this and I will dispute it. Geico sucks!

Review: I paid my insurance policy with GEICO for two vehicles every three months ,

I send check for $847.35 from my checking account for the last payment

and GEICO applied the payment to ther account an 11- 27 -2013.

An the same day applied another electronic payment for the same amount

with out my authorization . After I call few times they send me an 12-10-2013 refund check

for $847.35 by mail and I received after few days an 12-16-2013.

because they pull twice the payment my account went very low and lot of my checks

returned for insufficient funds. I have to pay the bank $432.00 for fees. I have all documents to proof that. ThanksDesired Settlement: I want GEICO to cover the financial damage from all fees from the bank , after all they create the problem because they charge my account twice and with out my authorization . GEICO they knew about the bank

charges because they communicate over the phone with my bank, but refuse to cover the damage.

Business

Response:

December 24, 2013

Dear **. [redacted]:

This will acknowledge receipt of your December 21, 2013 inquiry regarding the above referenced private passenger automobile insurance policy.

Our records indicate that a check payment in the amount of $847.35 was received for the above policy on November 27, 2013. Unfortunately, due to a processing error, the payment was submitted twice to the insured’s bank. We have since provided a refund in the amount of $847.35 on December 10, 2013.

Our company is also willing to reimburse **. [redacted] for any overdraft fees she incurred. However, in order to do so we require a copy of her running bank statement reflecting the fees in question. A copy of the bank statement can be faxed to our Accounts Receivable Department at ###-###-#### (Attn: Policy Number [redacted]), or mailed to the following address:

GEICO

Attn: Accounts Receivable

PO Box 9130

Macon, GA 31208-9130

Once received, the applicable refund will be provided. We sincerely apologize to **. [redacted] for the inconveniencc that this matter has caused her.

If you require further assistance with this matter, please contact the undersigned at ###-###-####.

Very truly yours.

Review: I pay 300$ a month to fully insure both my vehicles only to find out. After being in a car accident in one of my vehicles that geico only put collision and comprehensive on one car and only comphensive on the other which I agreed and ask for both vehicles to have the same coverage. Both vehicles have been fully coverages since purchase. I informed geico I would never pay 300$ a month for non full covered vehicle. I spoke to diffrent departments for two hrs telling them pull the original call of set up n they claimed they didn't have it and even if they did it wouldn't matter.Desired Settlement: My car covered for what I oringinally stated having which is full coverage rental n car repair

Business

Response:

December 20, 2013

Dear **. [redacted]:

Thank you for your email, received by GEICO on December 17,2013, to [redacted] regarding [redacted]’s policy. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do so.

According to our records, **. [redacted]’s policy has always insured the 2006 [redacted]. VIN [redacted], without Collision Coverage. **. [redacted] has received 3 sets of declarations pages since her policy inception of July 25, 2013 and GEICO received no notification from **. [redacted] that her coverages were incorrect. Unfortunately, **. [redacted] will not have coverage available to repair the 2006 [redacted] for her claim dated December 14,2013.

I regret **. [redacted] disagrees with this handling and that she will not be able to have her 2006 [redacted] repaired. However, it was her responsibility to advise GEICO of her coverage selections. In the event there is an error, it is the policyholder’s responsibility to inform us of the need for a corection before a claim occurs and not after a claim occurs.

I hope this information has been helpful. If you have any additional questions, you may contact my associate, [redacted] at [redacted], extension [redacted], and he will be glad to assist you.-

Sincerely,

?

Review: Around April 2013, GEICO cancelled our car insurance without any reason (no late payments or any accident issue). So we have searched for new insurance company and found one. Geico charged our card (under automatic payment) for the month that the account was cancelled. We disputed the charges and won. The checks (they said was refunds) that they send us were never cashed in as they have requested us. But they kept sending us this collection notice that we owe them some hundred something dollars. I have called several times and got the document e-mailed to them as directed by their agents. I have done this on 3 different occasions. 2 via my insurance company assisatnce and 1 via my local agents assistance but they still send us collection letter. They were the one who cancelled our policy not us. It was scary to think back that we were driving with 3 young children because we thought we were being responsible driver , driving safely and having insurance and all those legal stuff, but here comes a letter that says our policy was cancelled.Desired Settlement: Remove the charges, make sure we do not need to pay them anything. And since they sent us a collection letter, make sure they fix whatever credit issue damage they have cause to lower our credit scoring.

Business

Response:

December 6, 2013

Revdex.com of Metro

Washington DC & Eastern Pennsylvania

1411 K St NW, 10th floor

Washington DC 20005-3404

RE: [redacted]

Insured: [redacted] and [redacted]

Policy Number: [redacted]

NAIC: [redacted]- Geico General

Dear [redacted]:

Thank you for your recent inquiry dated November 25, 2013. I welcome the opportunity to discuss [redacted]’s concern about the cancellation and additional premium for their automobile insurance policy.

After careful review of the policy records, there was a balance of $84.88 as of April 16, 2013 for coverage provided from November 27, 2012 to May 27, 2013. GEICO mailed the renewal paperwork April 23, 2013 to be effective May 25, 2013. Please see the attached document. Two payments were processed, the first on May 1, 2013 and the second on May 27, 2013. The first was returned, do not honor, and the second was disputed and returned to the credit card. The [redacted]’s policy was only paid to April 26, 2013 which is why there is an additional premium of $65.94 due.

Our records indicate the policy was cancelled per **. [redacted]’s phone request effective June 13, 2013. **. [redacted] indicated that he had switched companies in early May. Our agent advised that we would need proof of coverage to back date the cancellation. GEICO has received proof that the other policy was effective May 20, 2013. This policy has been cancelled effective May 20, 2013.

I hope this information will assist you in resolving this matter. If additional information is required, please contact [redacted] via email at [redacted] or ###-###-####, ext. [redacted].

Sincerely,

AVP Underwriting

Enclosure: Renewal declaration page

Itemized Statement of Account

cc: file

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting their response because:

The policy said from Nov 27 2012 to May 27, 2013 coverage. We were enrolled in automatic payment so this means we paid that coverage before the new 6 months coverage begins and so we are paid up to May 27,2013. But Geico cancelled our policy thus we were force to find a new insurance company. And we did and we started with them last May 20, 2013, 7 days prior to end of the policy of Geico. Why are they charging us when we should get a refund for that 7 days?

Regards,

Review: I have been a loyal customer with Geico for over 6 yrs. Around the end of March 2014 I contacted Grice about adding my teenage son and a vehicle 2 my policy. When I spoke to the representative she provided me with several quotes. I ended up only adding the vehicle with liability coverage and road side assistance because I explained to her that I was a single parent and could not afford to pay $600.00 payments for insurance a month. She advised that I would have a $400.00 payment in the month of May. Afew weeks later. I received a bill from Grice stating that I owed them 856.00 for the month of May. Not only did they charge me more they also changed the due date of the payment without notifying me. I immediately contacted the office as this payment is more than a 2 week paycheck for me. My son was graduating high school and I did not have that type of money 2 pay out. I have spoken with approximately 10 reprentatives. I'm set up on a 6 month payment plan my policy should have gone from April 29 to Oct 29. The month of September and October I don't have bills because they have tried to make me pay a bulk of the payment up front. I made a $300.00 payment on June 4 and was sent an email on June 10 that my coverage lapsed even though I had an arrangement in place to make a payment on June 12. I have the Grice app on my phone and the information on the app is totally different from the fast talking representatives that you speak with on the phone. Up until now I was very satisfied with Grice but now I feel that I'm getting the short end of the stick with no help from the corporarion. I have not filed an accident report or speeding ticket in my entire 6 years with Geico soDesired Settlement: I can't afford to pay these outrageous prices for insurance. I live paycheck to paycheck 500.00 and 600.00 payments are almost 85% of a full 2 weeks pay for me. I explained that 2 the representative on my first conversation. I don't see why that amount shouldn't have been split over the entire 6 month period. I have been a loyal customer and it's very frustrating that Geico is trying to get over on its customers.

Business

Response:

June 25, 2014Dear **. [redacted]:Thank you for your inquiry dated June 11 ? 2014 in reference to **. [redacted]'s complaint about the additional premium for adding a vehicle and young driver to the automobile insurance policy.After careful review of the policy records, **. [redacted] is on a monthly billing plan. With this plan she makes an installment each month. At the time, her son and the 1999 [redacted] were added to the policy, she had a balance of $101.30 due on March 15,2014 from the October 29, 2013 to April 29, 2014 policy period. She also has a payment for the April 29, 2014 renewal. Before any changes were made to the policy the minimum payment due March 31, 2014 was $204.00.With this change being made March 23, 2014, it creates additional premium which is due immediately. Also, this affects the payments for the April 29, 2014 renewal. The installment in May is larger because she is billed for the adjustment to the policy from March 23, 2014 to April 29,2014, the April and May installment.GEICO understands that this is a large payment and agreed to **. [redacted] paying $300 on June 6, 2014 and $556.33 by June 12, 2014. This payment would not have been as large if payments were made in March or April as scheduled.We apologize for the confusion and frustration of the situation. GEICO appreciates the six years [redacted] has been insured with us.I hope this information will assist you in resolving this matter. If additional information is required, please contact [redacted] at ###-###-#### or via email at [redacted].

Review: While trying to conduct a non-moving vehicle damage claim. The Geico Represenative directly told myself something different that he submitted to his boss. His boss then process and changes the claim to two seperate claims charging me twice the amount. The boss furthermore, acknowledged the initial determination without review of any documentation. He did though confirm that his determination was made without review of any documentation and only the initial conversation with my adjustur. I then requested policy in which he sourced as being the reason that he could not provide. Along with this he refused to provide his supervisors contact information.Desired Settlement: To cover the incident under one claim as evidence shows that this took place as a single incident at the same time. I should not be held responsible to make two claims because the adjustors opinion is that they are unrelated.

Business

Response:

Dear [redacted]:

Review: My vehicle incurred vandalism 7/30 or 7/31/2014 and the insurance company and [redacted] police dept was contacted regarding issue. My vehicle was scheduled to be towed from my garage due to sugar being placed in my tank, paint being scratched off driver side, and windshield was smashed in. I was informed that [redacted] will be to tow my vehicle to [redacted] auto body and glass in [redacted] a company that works for Geico. I received my vehicle back 8/14/2014 with more issues than what it went in to be repaired for. I now have a clunking noise near the right front passenger tire, leaking from under the hood, Drivers side air bag light illuminated, radio not functioning and unable to control passenger window from drivers panel. Also, as of 8/16/14 my shade for the trunk of my vehicle was not in my vehicle. My entire left side of the vehicle needed to be removed for painted and body work. I reported these findings to the insurance company and I was basically told that all of the mentioned items were not in working condition before they received the vehicle and that they will not pay to have these items to be fixed. I assured them that it was nothing wrong with those items previously and that it needs to be fixed. I have witnesses who can attest to the items mentioned to be in perfectly working good condition. I am being treated as though I committed this act of vandalism on my own looking for a payout. I have my car note paid out for the next two months and is current on my insurance payments and have never had a claim to any insurance company or have had to deal with the nonchalant attitudes of Jonathan H[redacted] the adjuster for Geico. He mentioned to me that they have so many fraudulent claims that he has to be cautious. I assured him that I this is far from something I would do to something I own and pay for continuously.Desired Settlement: To repair or replace all items mentioned without retaliation from the insurance company such as dropping me for filing complaints on unjust treatment.

Business

Response:

September 8, 2014Dear [redacted]:Thank you for your inquiry of August 28, 2014.On July 31, 2014, we learned that a 2007 [redacted]

belonging to our policyholder, [redacted], had been damaged by

vandalism. On August 4, 2014, our

adjuster, Jonathan H[redacted], inspected [redacted]’s vehicle and prepared an

estimate for $3,891.88 after deductible.

[redacted] chose [redacted] to complete repairs. After having her vehicle repaired, [redacted]

stated she had concerns with a sound from the right front of her vehicle,

leaking from under the hood, the radio not functioning, the air bag light

staying illuminated, and the left front window not properly working. We sent [redacted]’s vehicle to a dealer to determine the

cause of the air bag light staying illuminated.

The repair facility determined that the display board on the vehicle’s dash

had a short circuit that was a mechanical failure and not caused by vandalism. We also determined the window switch would

not function properly due to wear and tear and had not been damaged by

vandalism.[redacted] Body Shop in [redacted] test drove [redacted]’s vehicle

to diagnose the sound coming from the right front. Unfortunately, they were unable to determine

the cause. [redacted] stated that a

mechanic had recently performed work on the vehicle’s front end. We asked that she bring her vehicle to the

mechanic who performed the work for a proper diagnosis. We also asked [redacted] to have the mechanic

diagnose the problem with the vehicle’s radio.

Finally, [redacted] inspected the vehicle and was unable to identify any

leaking under the hood. We informed [redacted] that we would consider any repairs that were related to the vandalism of

her vehicle should her mechanic discover related damages. We sincerely regret that [redacted] disagrees with our

handling of her claim. We believe we

have appropriately indemnified her for this loss. At this time, it appears the additional items

claimed by [redacted] are not related to this claim. Should you have any further questions, please

contact our Auto Damage Manager, Thomas M[redacted], at ###-###-####.Sincerely, Suzanne W[redacted]Assistant Vice President

Review: In Short,

Geico has automatically withdrawn approximately $190.00 out of my Bank Account and did not Apply the Funds to My Policy and has Canceled My Policy for Non Payment...

I have talked to 11 Gieco Associates over the last month and sent emails to accounts receivable w bank account withdrawl documents to prove these transactions, Geico has received all documentations and agrees that they have indeed received the funds but does not and can not accuratly provide me with details of what account / Policy the funds were applyed to... Certainly Not Mine!

The last associate for Geico I spoke with today Cindy David Supervisor of Accounts Receivable Geico informed Me that I needed to call My bank and Report a Fraud in order to Reclaim My funds and that " She would be happy to restart My policy for the amount of $116 dollars"!

My Policy is only $48.00 a month...

In Conclusion My Auto Policy with Geico is cancled for Non Payment and Geico has $190.00 of My Money they Can't Account For and I need to Travel (Without Insurance) to My Bank and Argue to get my My Money Back!

Thank You for Your Time!

###-###-####Desired Settlement: Locate My Funds and Apply Them To My Account / Policy Without Penalties or Fees!

Business

Response:

March 13, 2014

Dear **. [redacted]:

We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to his concerns.

Our records indicate **. [redacted] began insuring with us in 2011. Since that time, he elected to pay his premiums in monthly installments and chose to pay those installments using a credit card and our Recurring Card Payments (RCP) program after January 31,2013. When a policy is enrolled in RCP, payments are automatically extracted from our customer’s account on a specified due date. RCP schedules are sent after premium endorsements and beginning of each renewal period, along with pertinent renewal documents. **. [redacted] provided a [redacted] card ending in [redacted]. He also elected to enroll in our paperless policy and billing programs (ePolicy and eBill), which provide the benefit of receiving policy documents and installment bills via email. **. [redacted] provided us with an email address of[redacted] for these programs.

In keeping with his monthly pay plan on December 22, 2013, we emailed **. [redacted] an RCP extraction reminder for January 1, 2014 in the amount of $48.91. Since he also requested enrollment in our Text Alert program, our email was followed by a text message to **. [redacted] advising of the upcoming January 1st payment extraction. As scheduled, we attempted to draft this payment on January 1, 2014; however, the payment was declined by **. [redacted]’s financial institution. As a convenience, our system submits an electronic payment request a second time before it is considered a returned payment; unfortunately, the payment was declined again.

In the meantime, **. [redacted]’s upcoming renewal was prepared so the failed January payment was combined with his upcoming bill due on February 1, 2014. On January 22, 2014, our RCP reminder bill and Text Alert were sent to **. [redacted]. These notices advised an amount of $93.34 due on February 1, 2014. These were followed by an amended RCP extraction schedule showing the upcoming drafts to be collected from his [redacted] card ending in [redacted]. Regrettably, the February 1st payment was declined again after both attempts to collect the funds. As a result, a cancellation reminder notice was mailed on February 7, 2014 to advise that a payment was needed by February 18, 2014, to avoid a lapse of insurance. Our cancellation notices are sent Post Office Receipt Secured (PORS) which means the postmaster guarantees it was mailed.

On February 10, 2014, **. [redacted] contacted us to inform us of unexplained charges of $61.86 and $66.38 from GEICO on his or his parents’ account We explained we did not show a payment of either amount applied to his policy. **. [redacted] did provide a credit card number for the charges but when we searched by the information provided we were unable to locate the charges in question. We requested he provide a running bank statement so we could research the issue.

On February 18, 2014, **. [redacted] contacted us again to discuss the charges to his account and we again requested a running bank statement to research the issue. He provided documentation from an account ending in [redacted] later that day; however, the documents provided did not indicate a financial institution or **. [redacted]’s name. We researched the amounts and accounts listed on the documentation provided but were unable to locate any related to **. [redacted]’s policy. We explained both the January payment of $48.91 and February payment of $93.34 were not honored by the account he enrolled in RCP, [redacted] card ending in [redacted]. We explained **. [redacted] would need to file a dispute with his bank for any charges he believed to be unauthorized. Additionally, we ensured **. [redacted] was aware his policy would cancel without a payment.

The following day, we spoke to **. [redacted] and his bank via a three-way call. His bank explained the $61.86 and $66.38 payments were taken from his account. While our Accounts Receivable department did locate a GEICO policy with the payments in question, due to privacy regulations we were unable to release any information from this policy to **. [redacted]. Again, we explained he should dispute the charges with his bank.

We sincerely apologize if our company procedures for safe guarding personal information have caused **. [redacted] frustration. We are bound to comply with privacy laws and it was for this reason we repeatedly informed **. [redacted] that he should dispute these charges with his bank.

For your review, we have enclosed our RCP draft schedule and text history for **. [redacted]’s policy. I hope this information is helpful in resolving **. [redacted]’s concerns, but if you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].

Sincerely,

I have receive poor customer service and from these two customer representative **SSN** Brittany W[redacted].
Sharon H[redacted]n **SSN**. I am very unsatisfied with these personnel handling my case. The representative Brittany W[redacted] has not handle my situation and the representative has not even dealt with me in a professional manner. The representative has a terrible attitude and she was disrespectful policy holder. They have yet to adhere to my issues and I am a veteran with United States Army who deployed twice. I do not understand why I am being treated this way and handle on this manner. I would like to have a disposition for this issue and for it to be handle professionally.