General Building Services, Inc.

Basil Resale Center would like to offer the customer a refund in the amount of $1,as an act of good faith, to settle this issue in fullPlease advise me if that is acceptableRespectfully, *** *** E-Commerce Director

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject Basil’s reply about someone incompetently hitting the instead of the 5. If that is the case then someone hit the & too, on 11/19/odometer read 51,on their Motor Vehicle Lease Agreement, Passenger Vehicle Warranty & Easy Care Contract. They purposely defrauded me and knew they had gotten away with it. I will take this despicable matter up with the Office of the Attorney General
Thank you for your assistance in this matterRegards,*** ***

Thank you for bringing this matter to our attention.Ms*** purchased a *** *** from our dealership on November and returned November 14, with a tire pressure warning light, we checked the pressure and all was ok(six) weeks later her car breaks down and it is discovered
that the car now needs a new rear differential which was not covered under any type of dealer warrantyThe customers were offered and declined an extended warranty at the point of sale.The damage amount was $2,(Genuine *** parts) of which we paid $of as an act of good will, leaving a balance of $due from the customer.The differential comes from the *** factory pre- packed with grease and seals as one unitduring use some of the grease will liquify and harmlessly seep outIt appears as if Ms*** paid the *** dealer $1,to remove the excess grease and if in fact the seals were leaking they would have been covered by ***'s factory warranty of months/12,miles and would have been no cost to the customer!We even sent a loaner car to the customer in *** *** but they refused it. I have difficulty understanding how we are responsible for any amount of money when we already made a goodwill gesture of $and have made every attempt to satisfy Ms***.Respectfully,*** ***

Revdex.com spoke to Doug at the business and the following was relayed: The customer did come in with a complaint about the rear defroster which was repaired. He also stated an issue with the brakes. The brakes were inspected, there is no issue with the brakes which the customer was shown and agreed with.

Thank you for bringing this matter to our attention. I have reviewed the entire file and interviewed all parties involved from our dealership. The customer agreed to have a lower payment for the first 4 payments which we subsidized and then the payment would go back to the original amount of...

$486. I'm not sure where there is a problem as we did everything the customer requested and then some! I would welcome the customer to come in and review the documents and their signatures at their convenience. Please advise if I can be of further assistance. Regards, John F. E-Commerce Director Basil Resale Center

We have no problem taking her out of her current car and but her into something else. We would much rather do all this face to face vs text and email. Mrs [redacted] can work with the GM or Sales manager directly.

Miss [redacted] took delivery of a 2013 [redacted] from us 11/07/2015. Cosmetic repairs are only covered as documented. We promise to only cover the following: 1) Repaint rear bumper 2) Repair scratches and corrosion on (4) wheels. See enclosed copy of promise letter. Customer was completely...

satisfied.

My lease agreement states that my payments well total  $14,575. I understand that basil has said they allowed me use of a loaner vehicle however I was under the presumption that my warranty covered this cost at $30 per day. I feel as a customer buying or repairing merchandise wether it be a toy or a car it should be repaired fully. I should not be told that we have fixed the vehicle to the best of our ability and have put extra funds into it at our expense because what we orginally told the warranty company was the issue and charged them almost $2000 for was not the full extent of the problem. I feel as a customer I should be satisfied with the repairs and be driving off the lot with a car that is fixed. The vehicle is still shaking, white smoke coming from tail pipe, the front end shakes at 50 mph the engine sounds extremely loud, and it keeps flashing check gas cap. I feel the van is not mechanically safe to drive and that if I was to drive off the lot I would be back the next day or maybe even moments after returning the vehicle back to them because of this. All I want to rectify the situation is my down payment of  $2500 plus my trade of $500 and out of my lease with no downfall to me.

Customer states the business called and they took care of the warranty issue. He has not received any new paperwork regarding this.

Ms [redacted] did come in and re-select a vehicle on Saturday with a scheduled delivery of the next day. The vehicle was prepped and ready for delivery and the customer never showed up! Monday morning I received a call from Mr. [redacted] stating that "BASIL WASN'T LOSING ENOUGH" on the deal for his satisfaction! The car was released and sold to another party. I would like to remind everyone involved that Basil Resale Center is trying to assist this customer to the best of our ability. Our offer to assist still stands even as Mr [redacted] uses this forum to communicate while telling me he wants nothing to do with this issue! In order for this to work for everyone both parties (in this case 3 parties) need to compromise. If I can be of further assistance please don't hesitate to contact me. Regards, John F. E-Commerce Director Basil Resale Center

I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I contacted Basil Resale this morning and spoke with people there and people who take care of the paperwork. No one knows anything about changing the contract. Consumer needs assistance in cancelling extended warranty.
Regards,
[redacted]

Revdex.com spoke with [redacted] at business and copies of the work orders were faxed over. See attached. Business states that the only outstanding issue is the visor and that is on national back-order at this time.

Tell us why here...  The check engine light issue was resolved with the car. Im unaware of any current issue with the car. please let us know of any issues.

Thank you very much for the opportunity. Im here Monday 9-8/ tues 9-5/ Wednesday 12-8/  off Thursday/ Friday 9-5/  only day this week that doesn't work is this Wednesday. But just let me know when is good for you.

To Whom this may concern:  We have spoke with the customer server times in regards to her about t the issues. And explained to her that this car she purchased isn't a hybrid and the engine the car has is the only way this comes equipped. We have offered her opitions on trading the car in for certain different cars. but she has her heart set on what she is driving the engine doesn't come any different. we are more than happy to do trade her out of the car if she desires. we have never mislead her or mis guided her in the this process. Please feel free to contact us with any issues.

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[redacted]Please see below my email to [redacted] where I choose a car off their website, which also was the 2.0 engine & he never replied to my email.. They are...

FULLY AWARE that there is another engine size that does not shut off contrary to what they are sayingI will be sending 1 more email showing my text message conversations w/ my sales RepAnd as an FYI my complaint is assigned to Jeffrey Complaint Handler, ext 286 Thank you[redacted]---------- Forwarded message ----------From: [redacted]>Date: Thu, Sep 8, 2016 at 5:30 PMSubject: Chevy MalibuTo: [redacted]Hi CoreyI have spoken w/ the DMV & I should have my title sometime next week as they are mailing it out on 9/10.Please advise what the next step is. This is the car I am looking for .. The difference is the 2.0 L engine to my understanding is NOT a hybrid [redacted]Please confirm receipt of this email Thank you [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] Attached is the detailed invoice. It is clear the they replaced fuses for both the power seat and the lighter which did not work afterwards and service told me they would not work as an additional module would need replacement. They are correct on the bill amount I paid.The Warranty was not explained to me. I was told it was bumper to bumper. You would heve to compare a parts list of every part in the car and compare it to the policy to know what is not covered - let alone very expensive parts not covered. They would give me about half of what I paid for the car a year ago at trade-in value as the offer they made at the end of their comments is insulting. Please let me know the status of this as I am prepared to take it further.

If you review the Invoice for the repairs the dealership agreed to 3 repairs during the time of purchase. The items that they agreed to repair have  dot's next to them and initials from the dealership agreeing to these repair's. If you look at the secound set of documents they repaired the heater issue and the rear hatch issue. The water leak issue they subleted out for the repair. They sent the vehicle out for the water leak issue the first time with no issue, now that the leak occured again and caused damage to the vehicle they refuse to stand behind there sales agreement. If  need be I will take this issue to the news and seek legal action. This dealership needs to stand behind there sales agreement and honor the issue at hand. Thank You [redacted]

We have worked very hard to satisfy this customer and have met all requirements and promises that were made. The only issue outstanding is installing a new sun visor for her. The visor is on national back order and she will be notified when it arrives in our parts department. Unfortunately we will...

no longer welcome this customer to our dealership, due to the fact that the last time she was here returning our car we had loaned her as a "courtesy" while we were meeting her other demands, she attempted to steal the floor mats from OUR car!  In 28 years in business we have never experienced any thing like that! Our goodwill ended at that point and we have met all mechanical requirements necessary. Respectfully, [redacted] E-Commerce Director Basil Resale Center

[redacted] Mrs [redacted] was leasing her car thru our in house lease program. In terms of what "Todd" told her I cant speak on there private conversation. All of the sale staff is trained on word tracks and what to tell the customer when they finance with our lease program. There is no commission for doing...

our in house program so there is no reason to convey false information. Customers can trade and upgrade at anytime but theres many factors that play into that. Income,credit, cash down, trade value. Our in house lease's do not report to credit reports so it will not improve credit rating at all. With that being said even if you have the loan with bank any past dues accounts and current credit obligations must be current and not past due. All of this information is gone over when the customer meets with our finance department to sign all contracts. Mrs [redacted] default on her loan which she signed a binding contract she is required to pay the $8,261.83.