General Building Services, Inc.

Gentlemen,Thanks for bringing this matter to our attention. We do over 600 free oil changes per month and sometimes scheduling can be an issue, we are working on that as we speak. We are adding an additional oil change technician to better serve our customers.If you ever have a situation where...

our team can't schedule you for service in a reasonable time frame please let me know.Regards,John [redacted]Marketing Director

When
Ms. [redacted] purchased her 2006 Scion in February of 2014 it had
87,874 miles on the odometer. Ms [redacted] declined the offer of an
extended warranty. When the vehicle left our lot it was NY State
inspected and in good running condition.
 
Since
purchase the 2006 Scion has been driven approximately 30,000
miles in 15 months. Any vehicle that is driven excessively
like that is going to require maintenance, upkeep and service!
 
What
Ms. [redacted] fails to mention is that every time she needed service
we conceded money to assist her as a customer and as an act of good
will. The total as of today is $2,221.25 that we have spent
internally to assist her.....After the sale. Technicians,
parts, tools and technology aren't free as we all know.
 Basil Resale has exceeded our liability in every possible way
to no avail with Ms. [redacted]. We have done what very few businesses
would do to help a customer. Our customer service policy is to exceed
the customers expectations in every aspect....I am comfortable and
confident that we have done so in this case.
 
If I
can be of further assistance please don't hesitate to contact me at
the number below.
 
 
Regards,
 
 
John
F[redacted]
e-Commerce
Director
Basil
Resale Center
4131
Sheridan Dr.
Williamsville,
NY 14221
Tel:
###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted]) and Mrs. [redacted]) entered into an agreement to purchase
a 2008 [redacted] from Basil Resale Delaware on 4/2/2015. To consummate the agreement [redacted] and [redacted] gave a $500
deposit. In good faith per our agreement Basil Resale Delaware did some...

additional work to the vehicle to make it exactly as the customer requested. In doing so Basil Resale
Delaware incurred some additional expense that would have not otherwise been there. In addition to the added expense we also had to turn down 2 additional customers that wanted to purchase the same vehicle later that evening, and earlier the next morning. By the time we were able to reach the other two parties that were interested, they had already purchased other vehicles. In summation we lost out on a sale, and the cost of the upgrades that [redacted] & [redacted] requested. Our policy on Customer Deposits is clearly posted in our showroom, but
keeping the good name and reputation that The Basil Family Dealerships has worked so hard to create in the WNY area we will refund
the full amount  of the deposit back to the  customer. Sincerely, Basil Resale Delaware

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although I am not happy with the $1500 offer, I guess to get this done and over with (even though their own website states 6 months/ 6,000 warranty) I will reluctantly accept their offer. Thanking you in advance for your help regarding this matter. Sincerely, [redacted]

I am reaching out to our [redacted] Road store to have them contact the customer and make sure they get him a proper Owners Manual for his 2012 [redacted]. Regards, John F. Basil Resale Center

Thank you for bringing this to our attention. While acknowledging that the [redacted] report does show a "potential" odometer rollback it is most likely an error that occurred on or about 12/22/2009 in the data entry process, well before we ever even owned the vehicle.
It appears as if a title was...

issued in South Carolina on 4/25/2011 with 71,660 miles and then reissued on 8/29/2011 with 51,660, an obvious error that someone hit the 7 instead of the 5 for the first number, once again prior to our owning the vehicle.
This is not uncommon in dealing with [redacted] reports. It is still reliant on the correct information being input.
If I can help you further please don't hesitate to contact me.
Regards,
[redacted]
Basil Resale Center

The incorrect information was entered PRIOR to Basil Resale Center's purchasing the car originally. A reminder: The customer does not OWN the car! They LEASE the car from us, The owner of the car is Basil Resale (Basil Lease Corp). They are required to turn the car back into us at the lease termination or pay the buyout and own the vehicle! Respectfully, [redacted] E-Commerce Director Basil Resale Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted] At this time I do not see what I am looking for on the Basil Website.. But I will contact you to stop by & speak w/ you if you'd like

[redacted]Thank you for bringing this matter to our attention.The customer leased a 2005 Saturn Relay with 96,000 miles from Basil Resale Center in February of 2015. The Capitalized cost was $9,972, not the $14,500 that the customer stated in their complaint.We have worked with Ms [redacted] to the best of...

our ability in our service department and have internalized charges of $2,684.64 for service in goodwill. As we all know, all vehicles have ongoing costs for operating expenses and repairs. We have also supplied loaner cars to Ms. [redacted] at no expense to her.If I can be of further assistance please don't hesitate to contact me. Sincerely, John [redacted]E-Commerce Director Basil Resale Center

Ms. [redacted] has 2 contracts due to the fact that she asked to have the extended warranty cancelled which was done, resulting in a lower payment on the 2nd contract.The customer did not qualify for conventional financing and we helped her obtain a vehicle using alternative financing sources. The customers last vehicle was obtained the exact same way!The contract clearly states on the top of the page:MOTOR VEHICLE LEASE AGREEMENT.I hope this answers any questions or concerns the customer might have.Regards,John [redacted]Basil Lease Corp

Re: complaint #[redacted]Ms. [redacted] purchased a 2006 Scion Tc on 2/28/14 with 87,874 miles on the odometer. At the point of sale they were presented a proposal for an extended warranty and declined the coverage.We have worked with Ms. [redacted] on each and every service issue and discounted the...

charges to the customer as an act of good faith!The vehicle has been driven approximately 30,000 miles since  the purchase (15 months) and in addition to our good faith discounting Basil Resale has spent $2,220 in "no charge" service work.While we make every attempt to satisfy and exceed each customers expectations, sometimes it just is not possible. I am confident and comfortable that Basil Resale Center has exceeded reasonable responsibility to Ms. [redacted].If I can be of further assistance please do not hesitate to contact me.Regards,John F[redacted]Commerce DirectorBasil Resale Center4131 Sheridan DrWilliamsville, NY  14221###-###-####

Dear Revdex.com,Ms. [redacted] had previously LEASED her Saturn Aura from us and was very familiar with that alternative financing source when she leased again. I'm not sure where the misunderstanding is?I would be happy to forward Ms. [redacted] her signed and executed lease contract if she has misplaced it.If I...

can be of further assistance please let me know.John [redacted]Marketing Director Basil Lease Corp

Thank you for bringing this matter to our attention. After interviewing staff and reviewing records (see attached), Basil Resale Center stands with our position. The customer purchased the vehicle and declined the recommended repairs in order to keep the sale price down. I'm not sure where the...

misunderstanding is as it is clearly defined in the attached invoice signed by the customer. If I can be of further assistance please don't hesitate to contact me at the number below. Respectfully, John F. e-Commerce Director Basil Resale Center

The owners manual was mailed to the customer approx 10 days ago. Please let me know if it wasn't received! Regards, John

Yesterday 2/22/17, I went to [redacted] Chrysler with the Totally Integrated Power Module (that Basic stated needed to be installed before they could inspect and maybe some of the repairs they made that never worked would start working). The Service Advisor did a check on the system before he installed the TIPM I purchased. He checked the wiring circuit and found the rear wiring harness truck to body had broken wires. They replaced the wiring harness and the existing TIPM WORKED! Not only that, but it passed inspection. It cost me $340.60.Basil should have checked this wiring harness. They sent me on a wild goose chase for a part I originally was told would cost $ 1,150.00 with installation. I found one for $333.49 + installation and obviously did not need it anyway.  Basil should reimburse me for all previous repair charges and deductables. They should also pay for the Cecconi charges of $ 340.60 because they obviously did not inspect it, and sent me on a wild goose chase search for parts and how upset I was thinking about not having enough money to get my car inspected. Let me know if you still need the Warranty. It is 9 pages - can I mail it?[redacted]

The warranty is through [redacted], which was purchased through Basil. The only reason the claim was approved was bc Basil finally called them after 2 weeks of them asking for different paperwork. Thank you-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 Yes, the response is correct, however, it was THE DEALER that sent us to the other dealship- we would not haphazardly just take our truck to another dealship when the issue needed to be resolved by Basil. We took the truck in June 6th, today is JULY 5th and we STILL do not have the truck back fixed yet. Now, when we called the other dealership to find out the status of our truck we were told two weeks ago that the parts are on national back order. Clearly, this is beyond Basil's control- HOWEVER, this should have all been taken care of in JUNE 6th when we took it in. We had to fight with the warranty company for two weeks, and ONLY until I filed a complaint to the Revdex.com did we FINALLY get a call the next day to help. When we found out how long it was going to  take we called Basil, because they didn't even offer any help or offer up a temporary truck to use in the interim, keep in mind we own a renovation business and NEED a truck to make our livelihood, and ask for something to use in the mean time- we were told we could only have a loner for 3 days, no truck- we have a [redacted]. That's a good trade for a [redacted]- ultimately, we got a 'car' to use while we still wait for our truck, the guy that help was nice and helpful. I have never seen the responsible pushed off onto so many other people in my life. We wanted nothing more than for the engine to get fixed- I KNOW they would never tolerate this kind of customer service themselves. Just disappointed all around, yesterday we made a $450 truck payment for a truck we haven't used in over a month.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Owner's Manual was received.
Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I don't agree with Basil.  The bulk of the money they put into the car was in the window of their "6 month warranty".   I'm sure my daughter is not the only one who travels a lot for work and school and puts mileage on a vehicle.  Scions are rated very high.  Obvious this one was a lemon.  I disagree that they extended themselves with good faith.  The service manager was great.  He did get us a discount when her throttle body went after we had already put in several thousand dollars; still costing us $600.  The last time we were there it failed inspection because of front brakes and a wheel bearing.  We already had one wheel bearing replaced.  They told my daughter she needs to get the other one fixed within 2 weeks or her wheel may fall off.  We had it in 2 weeks ago to Triple A Car Care.  There was nothing wrong with her wheel bearing, but her calipers were froze and back brakes needed.    Interesting.  I'm not impressed with  Basil's customer service.  Before I contacted Revdex.com, I called Basil (anyone in management) four times and left messages.  I never received one return call.  The only time Mr. F[redacted] called was when I called to speak to Mr. Basil and he called back and said he was returning my call on behalf of Mr. Basil and left a message on my home phone.  When I called back the next day, the secretary, Maryann,  said he was out indefinitely for heart surgery.  When I would leave messages with Maryann, she would giggle and say she'll have one of the "boys" call me back.    I am extremely disappointed in my dealings with Basil.  Word of mouth is always a good thing.  I will never consider buying a car from Basil again.