General Building Services, Inc.

It was Basil Resale Delaware. They tore my car apart to look at the damages. I currently have the car at another shop. I do not know if there is any damages done from them leaving my window down in the middle of a snowstorm at this time.

Thank you for bringing this issue to our attention.We have been in touch with the customer and have met or exceeded her demands on every issue. The expectation of making a used car new again is not realistic, each and every Used Car has flaws and is priced accordingly.If we can be of further...

assistance please do not hesitate to contact me.Respectfully,JohnJohn F[redacted]E-Commerce DirectorBasil Resale CenterDirect: ###-###-####

please tell mr  [redacted] he can cancel his warranty by calling john f. at ###-###-#### or ###-###-####. However  the proceeds from this will be sent to the lein holder not to mr [redacted]. please call doug at ###-###-#### with anything further required.   thank you

I have already spoken to Mr. [redacted] and resolved his issue.If you have any other questions please feel free to contact me at the number below.Regards,John [redacted]Basil Resale Center[redacted]

While un aware that this issue existed Basil Resale Center will be happy to assist. I have spoken to Ms. [redacted] this morning and agreed to have her bring the car in tomorrow morning for us to complete the necessary repair and to provide her with a loaner car while her car is being fixed. We make...

every attempt to exceed our customers expectations and it appears as if we dropped the ball on this!!! We look forward to Ms. [redacted] continued business relationship with Basil Resale Center. Respectfully, [redacted]E-Commerce Director

The customer took his car to another dealer for the work. It is currently at [redacted] we have no control over another service dept at another company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue was not to bring my used car back to brand new conditions. It was for them to fix the issues they caused to my jeep. When basil picked up my jeep to get that scratches buffed out that they put there they came back with more scratches on the opposite passenger bumper.  This has been a nightmare and for them to say they have went above and beyond is beyond far from true. I do not want my jeep going back to basil for service as every time something else occurs.I would like a collision shop to fix the scratches that they put there yet again. 
Regards,
[redacted]