Genesis Bankcard Services Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

April 7,
Revdex.com
P.OBox
Dupont, WA
RE: *** *** * *** ***
Dear RevDex.com:
This letter is in response to your inquiry dated April 1, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf, credit reporting agencies have been notified of the update changeAdditionally, we have attempted to contact the consumer directly on this subjectWe believe our actions on this account have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

January 23, 2018     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                 Case #[redacted]     Dear Better Business...

Bureau:   This letter is in response to your inquiry dated January 23, 2018, regarding a complaint filed with your office by the above referenced consumer, in which she asserted she never activated the card and wanted the account to be closed. She was also upset that she may go delinquent and have that reported on her credit file; if that were to happen she wanted it to be corrected.   We reviewed the account and found that there has been no purchase activity.  We closed the account and credited all fees assessed.  This was completed immediately by the supervisor with whom she spoke on 1/22/18, however the representative with whom she spoke that same day did misinform Ms. [redacted] that late fees would apply if she did not pay her bill by the due date and that the delinquency would be reported.  We have informed the supervisor of the representative involved so that they may take corrective measures to prevent a reoccurrence.   The account did not progress far enough delinquent to be reported as such on her credit file.  We regret any frustration or concern the misinformation given may have caused her.        We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,   Bankcard Services Tell us why here...

Bankcard Services
 
 
December 19, 2016
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]...

 
                Case #[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated December 14, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have done the following: suppressed the consumer’s phone number from any future dialing, reviewed the account to ensure a $0 balance and have provided written correspondence confirming the balance and status of the account. The consumer will be sent a final statement on or around January 7, 2017. We believe our actions have addressed her concerns.       
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

Complaint: [redacted]
I am rejecting this response because: I still believe the company should have to add a selection to their website as to whether a customer’s payment is designated to be applied towards the principal amount or simply a payment. There is nothing that reflects this on their website. As a matter of fact, the selection I chose reads “minimum payment”. It’s misleading not to designate how the payment is applied when the customer takes the same steps in both instances.I appreciate that my specific issue was addressed, however for the issue to truly be resolved for future customers, myself included - the website should be addressed.
Sincerely,
[redacted]

Bankcard Services
October 7, 2016
 Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]
                Case #[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated October 3, 2016, regarding the rejection to a complaint filed with your office by the above referenced consumer.
 
We appreciate the Ms. [redacted]’s request for additional information and clarification. We have reviewed her account and found that no error in Finance Charge assessment has been made. As stated in the previous response, the credit to Ms. [redacted]’s account was a courtesy; the request for an additional credit will not be applied to the consumer’s account. While we understand Ms. [redacted]’s desire to change how payments are allocated to her account, payments will continue to be allocated according to the Terms and Conditions of her account.
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

February 6, 2018   Revdex.com P.O. Box 1000 Dupont, WA 98327   Re: [redacted] Case #: [redacted]   Dear Revdex.com:   We received substantively the same complaint earlier this month with a different case number; our response is attached...

below.  The consumer has not provided any new or different information that would make us alter our response at this time.  If she has documentation that refutes how the payment histories supplied to her are not thorough or accurate, we would be happy to review and reassess our decision.   Sincerely,   Genesis Card Services     January 10, 2018   Revdex.com P.O. Box 1000 Dupont, WA 98327   Re: [redacted] Case #: [redacted]     Dear Revdex.com:   We received a complaint dated January 5, 2018 for the above named consumer in which she indicated she was dissatisfied with our previous response. We reviewed the added detail submitted with her complaint and compared that detail to the information we previously shared.  Our findings follow.  All payments that she sent in the attachment are accounted for in the payment histories previously submitted.4 payments were applied to her [redacted], dated 4/26/16, 3/29/16, 2/29/16 and 1/4/16.  These were the last 4 billing periods prior to the sale of her account.The remaining 14 payments were applied to her [redacted] account.During the time those payments were submitted, each of her accounts that were serviced by Genesis FS Card Services had payments owed.  In addition, payments were submitted on the same date for each respective account, applied promptly and would have been reflected on her billing statements at that time.As previously communicated, neither of these account are serviced by Genesis any longer.  We have denoted the new owners’ contact information for her reference.   From/To:[redacted] / [redacted]Phone Number:800-483-2361800-305-9811Mailing Address:180 West Election RoadSuite 200Draper, UT 840204730 South Fort Apache RoadSuite 300Las Vegas, NV 89147-7947 We hope this information clarifies the matter. If you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Genesis Card Services  Tell us why here...

RE:         [redacted]                 Case #[redacted]  Dear Revdex.com: This letter is in response to your inquiry dated November 11, 2017, regarding a complaint...

filed with your office by the above referenced consumer.  We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next steps. Payment options are available to the customer and can be discussed when she’s ready to enter into a payment arrangement. The consumer has been unresponsive to attempts to contact her and to discuss these options. We will continue to make attempts to contact the consumer. We believe our actions have addressed her concerns.        We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted].  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely,  Bankcard Services

October 15, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:  [redacted]
        Case #[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated October 6, 2015, regarding a complaint filed...

with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention and apologize for the mis-communications that has attributed to her frustration. We have attempted to contact the customer and share our plan to resolve the issue, but have yet to speak with her directly.   
We need to speak with the consumer to address her concerns. She my return our calls at the number provided in our message or if you or the consumer have additional questions or concerns, contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

Dear RevDex.com:This letter
is in response to your inquiry dated October 31, regarding a complaint filed
with your office by the above referenced consumer. We appreciate
Mr. [redacted] bringing this concern to our attention. After reviewing the
information and requested resolution...

contained in the consumer’s complaint, we
have reviewed the account to determine next steps. The account has been closed,
per the consumer’s request, and the trade line deleted. A confirmation letter
of these actions has been sent for his records. We believe our actions have
addressed his concerns.       We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at 1-866-453-2636.  Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

December 3, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:  [redacted]
        Case #[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated December 1, 2015, regarding a complaint filed with...

your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention. While we understand her frustration, it would be highly unlikely for anyone to apply for a department store credit card and receive a Milestone Gold MasterCard instead. That said, we have closed the account and removed the annual fee. We believe we have resolved the issue to her satisfaction.   
If you or the consumer have additional questions or concerns, contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

Bankcard Services     July 6, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                 Case...

#[redacted]     Dear Revdex.com:   This letter is in response to your inquiry dated June 26, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we can confirm the account was paid in full as of June 19th. A letter confirming that balance was mailed June 30th, a final statement reflecting a $0 balance will be mailed this week. We appreciate her desire for a Certificate of Ownership and suggest she contact the merchant directly for that document; while her purchase was financed by us we are not privy to the actual product she purchased. We believe our actions have addressed her concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Bankcard Services   March 29, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case #[redacted]...

    Dear Revdex.com:   This letter is in response to your inquiry dated March 27, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Mr. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next steps. We contacted the consumer directly to discuss the issue and have made arrangements with him to resolve the account. We believe our actions have addressed his concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Bankcard Services   May 15, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case #[redacted]...

    Dear Revdex.com:   This letter is in response to your inquiry dated May 10, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have contacted the customer for additional details of her claim. Based on the additional information supplied by the customer, a credit for the merchandise not received by the consumer has been placed on her account. We believe our actions have addressed her concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

August 7, 2015
 
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]
                Case #[redacted]
 
Dear...

Revdex.com:
 
This letter is in response to your inquiry dated August 5, 2015, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf in regards to adjusting the balance on the account. Additionally, we have contacted the customer directly in order to confirm resolution of the issue.     
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1[redacted]  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

Revdex.com:Hi [redacted],I just received this email and wanted to forward it to you.I am completely satisfied with the way that MidAmerica has resolved this issue and I no longer need to persue this.Thank you for all your help. I am grateful beyond words.[redacted]complaint id# [redacted]

Response attached. Please let me know if there are questions.
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated August 19, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing...

this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint we have reviewed the account to determine next steps. The necessary documentation was received and all credits have been applied to the account which now has a $0 balance. An updated statement reflecting that balance is scheduled to be sent on or about September 5, 2016. We believe our actions on this submission have addressed her concerns.     
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

Dear RevDex.com:This letter
is in response to your inquiry dated November 1, 2017, regarding a complaint
filed with your office by the above referenced consumer. We appreciate
Ms. [redacted] bringing this concern to our attention. After reviewing the
information and requested resolution...

contained in the consumer’s complaint, we
have reviewed the consumer’s account to determine next steps. A payment for the
balance in full was received November 6, 2017. Once the payment authorization
hold time of 14 days passes a credit balance refund for the Annual Membership
fee in the amount of $75 will be electronically returned to the customer.  The credit balance has been electronically requested
to be credited to the payment source used to make the payment. We believe our actions
have addressed her concerns.       We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at [redacted]  Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services