Genesis Bankcard Services Inc

Bankcard Services
October 14, 2016
 
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]
                Case...

#[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated October 5, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed account events to determine any actions that might be taken on the consumer’s behalf.  Numerous attempts to contact the consumer, both in writing and over the phone, have been made since mid-July through today; we have been unsuccessful in reaching her directly.  There’s been no payment on this account since May 2016 and it is no longer eligible for a monthly payment plan.  
 
We hope this provides an acceptable level of detail in regards to this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

April 5, 2018  Revdex.comP.O. Box 1000Dupont, WA 98327 RE:          [redacted]                  Case #[redacted]  Dear Better Business...

Bureau: This letter is in response to your inquiry dated March 27, 2018 regarding a complaint filed with your office by the above referenced consumer, in which Mr. [redacted] asserted our representative refused to close his account. We reviewed his account and the call recording for the conversation he had with our representative found the following. An account was opened in his name; the contact information on file matches the information submitted with this complaint. On March 27, 2018, he called one of our contact centers upon receiving the card in the mail and indicated he never applied or requested the card.  The representative restated what he said to clarify and then did state that she would not close the account because then it would still show on his credit file and report as closed by consumer.  She further clarified that she would submit the account as an identity theft issue which would delete the account from his credit instead. She then asked questions in an effort determine if the consumer had an awareness of who may have perpetrated the fraud, which is to our mutual benefit to prevent. While she did repeat the issue he communicated and apologized several times, there was no identifiable language barrier evident in the call; the information enumerated above was clearly stated and the representative did submit a fraud request immediately to have the account deleted as offered. We confirmed that for him when he called on 3/31/18.  We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services  Tell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
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Complaint: [redacted]I am rejecting this response because: I submitted the requested paperwork to the company (police report, FTC report, proof of residence, government issued identification, affidavit) to prove the account was opened fraudulently. I do not appreciate the company's insinuation that I opened the account in my maiden name. I did not open the account, period. It was opened fradulently, and the company has provided no proof or evidence that it was opened legitimately.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
however , as per today , I am still waiting on the refund of 99 dollarsAlso over the company over the phone did force me to pay the 99 dol; I did not have any other options and they forced me tonkeep mu account open.I missed a call from them and will call again to follow up on the promised refund
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept them removing the bankruptcy and removing the delinquent payments on my credit report.  I also accept them removing any late fees and extending the promotional interest on the account so my account is in good standings with the creditor.   Thank you,
Sincerely,
[redacted]

Dear RevDex.com:This letter
is in response to your inquiry dated October 27, 2017, regarding a complaint
filed with your office by the above referenced consumer. We appreciate
Mr. [redacted] bringing this concern to our attention. After reviewing the
information and requested resolution...

contained in the consumer’s complaint, we
have reviewed the account to determine next steps. The address placed on the
account at opening was incorrect but was updated September 27th and is
the same address that appears on the consumer’s submission. Because the
consumer would not have received any of his important documents they have been
resent; all statements and the Welcome kit have been requested for delivery and
should be received within 7-10 days. The past due status has been removed, late
fees waived and credit bureau reporting has been updated, a confirmation letter
of these actions has been mailed to the consumer. We contacted the customer
directly to discuss the action taken and confirm the correct mailing address. We
believe our actions have addressed his concerns.       We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at 1-866-453-2636.  Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 27, 2015
 
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]
                Case # [redacted]
 
Dear Better...

Business Bureau:
 
This letter is in response to your inquiry dated July 20, 2015, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have attempted to contact the customer directly to discuss options for resolution. At this time we have not been able to have the conversation necessary for closure, however have provided him with copies of his statements. We remain optimistic that once we do connect with Mr. [redacted], we will be able to resolve the issue. If he would like to contact our Customer Service Manager direct, she may be reached at [redacted]
 
In the meantime, if you have additional questions or concerns, please contact us at [redacted]  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services