Genesis Bankcard Services Inc

Complaint: ***
I am rejecting this response because:Upon review of my credit report dated today 8/17/2017, the account is reporting INACCURATELY showing past due days in July I have attached a copy of the report furnished this morningAs per the FCRA and acknowledged by bankcard services representative Sarah T*** (unsure of correct spelling of name), any item reporting incorrectly must be deleted from the credit reportPlease remove this item from my credit report as required by law.
Sincerely,
*** ***

Bankcard Services February 7, Revdex.com *** *** ***
*** ** *** RE: *** * *** Case # ***
Dear Revdex.com: This letter is in response to your inquiry dated January 24, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine the cause for events described in the consumer’s complaintIt appears the multiple payments were the result of bad timing, which the customer should not be held accountable forWe would like to speak with the consumer directly to discuss options for resolution, but have been unsuccessful in our attempts to contact him We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at ***Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Bankcard Services May 26, Revdex.com P.OBox Dupont, WA RE: *** *** Case #***
Dear Revdex.com: This letter is in response to your inquiry dated May 25, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsWhile we appreciate the consumer’s diligence in monitoring their credit report, this account was transferred to a third party and has not been with our company since May The account was charged off and sold to a third party company by the name of *** *** *** ***Any credit reporting since May would have been provided by themTheir contact information is listed belowWe will not be making any changes to the customer’s credit report as it was reported accurately by usWe believe our actions have addressed his concerns *** *** *** *** Phone Number: *** Mailing Address: *** *** *** *** ***
*** ***
*** *** ** *** We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Complaint: ***
I am rejecting this response because: I did not ask for the account to be closed, only for a refund of the fee. I recieved a letter saying that per my request the account had been closed. I believe the buisness is retaliating against me for filing a Revdex.com complaint!
Sincerely,
*** ***

April 7,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear RevDex.com:
This letter is in response to your inquiry dated April 1, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalfAdditionally, we have contacted the consumer directly on this subjectWe believe our actions on this account and discussion have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

March 20, Revdex.com P.OBox Dupont, WA RE: *** *** Case # *** Dear RevDex.com: This letter is in response to your inquiry dated March 12, 2018, regarding a complaint filed with your office by the above referenced consumerMs*** is awaiting reimbursement for two overdraft charges (NSF) that were applied by her bank for the same payment that was returned to us in February. We wish to clarify for her reference, we will attempt a second time for any remittance originally returned unpaid. We reviewed her account and found the followingA manager confirmed the representative with whom she spoke misinformed her about the second attempt to submit payment to our customer’s bank.We received the confirmation of NSF charges from Ms***’s bank as asserted on 2/28/18; it was logged on that date. Please note that all customer complaints and disputes are researched and resolved in the order received and cannot always be addressed immediately upon receipt. We issued a refund for both NSF charges on 3/10/18, even though the first charge was for the initial NSF and applied by her bank the day before she spoke with our representative. We confirmed this in a conversation with Ms*** on 3/16/as well and clarified it should arrive within 7-business days from the system request date. She should receive it on or before 3/23/18.We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services Tell us why here

Bankcard Services
January 10,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear Revdex.com:
This letter is in response to your inquiry dated January 9, 2017, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have removed the account from the consumer’s credit reportsWe have spoken with the consumer and received approval to send a letter confirming the actions taken; the consumer should receive no other communications from usWe believe our actions have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Complaint: ***
I am rejecting this response because:The thing and the reason why I brought this complaint to the Revdex.com is the fact of holding that credit because of an era done on your end when it came to a return payment which was corrected at my bank so no I want to credit back on the card and the whole taken off
Sincerely,
*** ***

Bankcard Services
November 14,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case
#***
Dear Revdex.com:
This letter is in response to your inquiry dated November 13, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing his concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaintWe have charged back the purchase in question and the amount has been credited to his accountThat credit will be reflected in the balance as of November 16thThe customer will need to speak with a customer service representative in order to obtain the updated balance of his accountWe believe our actions have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Bankcard Services
August 5,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear Revdex.com:
This letter is in response to your inquiry dated July 28, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Ms*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we applied the payment to the customer’s accountThis account now has a $balanceWe have attempted to contact the consumer directly to obtain clarification of her claim of things added to her account as well as the requirement to pay for charges that were not hers; we’ve been unsuccessful in those attemptsWe believe our actions on this account have addressed her primary concern
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Bankcard Services June 2, Revdex.com P.OBox Dupont, WA RE: *** *** Case #***
Dear Revdex.com: This letter is in response to your inquiry presented to us June 2, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsA credit in the amount of $was applied to the account on April 7, The customer called our office and was advised the credit has been applied to her accountWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Revdex.com P.OBox Dupont, WA RE: *** *** Case #*** Dear Revdex.com: This letter is in response to your inquiry dated June 2, 2015, regarding a complaint filed with your office by the above referenced consumerWe appreciate Mr*** bringing this issue
to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf in regards to the refundAdditionally, we have contacted the customer directly in order to confirm resolution of the issueWe hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at *** Our customer service hours are from 6am to 6pm, Pacific Time, seven days a weekSincerely, Bankcard Services

They claimed that they mailed the check on 3/10/The check wasn't made out until 3/13/and the postmark states 3/21/See attached copies of check and postmarked envelope. So again, Genesis/Milestone LIEDEven though I received the check almost a month after it was promised it would be sent as soon as I faxed the copy of the bank statement on 2/27/2018, I am not satisfied because they have continually lied about the whole thing and caused undo stress, anger and financial hardship and the check was not made out and mailed as stated

Bankcard Services September 28, Revdex.com P.OBox Dupont, WA RE: *** *** Case #***
Dear Revdex.com: This letter is in response to your inquiry dated September 19, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information provided and the consumer’s account, we confirmed an unrequested change had been made to his addressWe have called the consumer directly to apologize and assure him steps have been taken to mitigate this type of action in the futureWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 31, Revdex.com P.OBox Dupont, WA RE: *** *** Case # *** Dear
Revdex.com: This letter is in response to your inquiry dated January 23, 2018, regarding a complaint filed with your office by the above referenced consumer, in which he asserted he never received the card and wanted the account to be closed We reviewed his account and found that the followingThe account was opened with the Indiana address that the customer references in his complaintHe called us on 12/13/and per his request, we changed his address to the Florida address and added his wife as an authorized person to speak with about the accountPer the change of address request, additional fraud prevention steps were taken to validate the address before the card request was submittedOn 12/29/his wife called our office wanting another card to be sent because she had not yet received the one requested earlier. We clarified at that time that it can take up to three weeks for a card request to be fulfilled; we offered to submit her request after that time frame had passedOn 1/10/*** *** called to close the account. He requested and we honored waiving all fees at that time. The account has been closed and is currently at a zero balance. The account did not progress far enough delinquent to be reported negatively on his credit file. We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services Tell us why here

February 24,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear RevDex.com:
This letter is in response to your inquiry dated February 24, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf in regards to reinstating the accountAdditionally, we have contacted the customer directly in order to assure resolution of the situation.
We hope this resolves this matter, but if you or the consumer have additional questions or concerns, please contact us at 1-866-726-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***-***

March 11,
Revdex.com
P.OBox
Dupont, WA
RE: *** ***
Case #***
Dear RevDex.com:
This letter is in response to your inquiry dated March 11, 2016, regarding a complaint filed with your office by the above referenced consumer
We appreciate Mr*** bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf, providing him with the requested correspondenceAdditionally, we have contacted the consumer directly on this subjectWe believe our actions on this account and discussion have addressed his concerns
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
Sincerely,
Bankcard Services

my account is not overlimit and I have no missedPayments or late everfrom this credit cardcompany.Excuses cannot be madeI have never missed one payment
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***