Genesis Bankcard Services

February 7, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated January 31, 2018, regarding a complaint filed with your office by the above referenced consumer We reviewed the account and found that we have already closed the account per a phone call on 1/31/and waived the annual membership fee A letter explaining that was sent the same day We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want to add that the representative from Milestone called me back the same day that I filed my complaintShe listened to what happened, had me email her pictures and made me feel like she cared about my businessShe made me feel like a valued clientShe apologized for my previous experienceI missed a call from her today and unfortunately didnt get to my voicemails until late this eveningI logged into my account and the charge has been credited back to my account so the issue is resolvedI greatly appreciate the time she took to look into this further and get it resolved for meNot only do I appreciate that she resolved it, but how she treated me alone made me feel so much better about the whole situationThank you Milestone! Sincerely, [redacted]

March 26, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated March 20, 2015, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf as requestedAdditionally, we have contacted the customer directly on this subjectWe believe our actions on her account and discussion have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-726-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***