Genesis Bankcard Services

December 19, 2017Revdex.comP.OBox Dupont, WA 98327RE: [redacted] Case # [redacted] Dear Better Business Bureau:This letter is in response to the second rejection to a response from your inquiry dated November 30, 2017, regarding a complaint filed with your office by the above referenced consumerWe have repeatedly requested documentation from his financial institution confirming his claim; no documentation has been receivedWe have made numerous attempts to speak directly with the consumer in hopes of resolving his concerns; he has not responded to any messages left for him, generally our calls go unanswered As previously stated, we’re happy to assist the consumer with his claim if he would supply the requested documentation.We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

Complaint: [redacted] I am rejecting this response because: A nice woman called me from Genesis and asked me to call her on Monday at the same number she called me from so that I could provide her with a fax number so she could fax a settlement letter to me I called back Monday as we discussed to the same number and I got a hold of a regular rep who could not locate her said she'd left no notes in my account as to how she could be contacted She did advise she would email me the settle ment paper if she didn't hear from me but I don't have that either Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because Bank Card Services clearly does not have a handle on there controlsI made the call to them and requested that that I be put on Automatic PaymentsI gave them my banking information for this - it is not my fault that your phone system does not workIf I were lying about this then I would have not made the payment on the 31st day upon finding out I was days lateI have a near flawless credit history - absolutely no late payments and I refuse to accept this oneMy request is that this day late payment still be removed from all major credit bureaus so we can move on from this situation Sincerely, [redacted]

November 19, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated October 8, 2015, regarding a complaint filed with your office by the above referenced consumer We have been able to resolve this issue with the merchant that is favorable for the consumerA letter detailing the outcome will be sent to Ms [redacted] today We believe this has resolved the issue however, if you or the consumer have additional questions or concerns, contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Complaint: [redacted] I am rejecting this response because: I requested my account to be closed immediately during my phone call and that was not doneShe just gave me a ration of B/S Sincerely, [redacted]

April 11, Revdex.com P.OBox Dupont, WA RE: [redacted] Case# [redacted] Dear Revdex.com: This letter is in response to your inquiry dated April 3, 2018, regarding a complaint filed with your office by the above referenced consumer in which Ms [redacted] asserted there was an unauthorized charge of $added to her account plus an additional fee of $We reviewed her account and found the followingThe February 18th statement advised the account was over limit by $and there would be a fee associated with thatThis was due to the annual fee being applied to her balance.On March 9, 2018, the annual fee was removed after she closed the accountOn March 16, 2018, we received a payment of $102.99, which was the total amount due In accordance with her credit agreement, any time the account is over the limit, the amount in excess of the limit is due in addition to the scheduled minimum payment On March 26, 2018, the $payment was returned for insufficient funds (NSF), the $fee for that will be billed on her April statementAs a courtesy we removed the $from the amount due as a courtesy, since that was only caused by the annual feeMinimum payments will return to $per monthThe $NSF fee is valid given the returned check and cannot be removed from the accountWe hope this resolves the matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-453-Our customer service hours are from 6am to 6pm Pacific Time, seven days a weekSincerely, Bankcard Services Tell us why here

Bankcard Services January 6, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated December 29, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint we have closed the customer’s account per her request and credited the Annual Membership Fee; information shared with the credit reporting agencies reflects the account handlingWe believe our actions have addressed the consumer’s concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Complaint: [redacted] I am rejecting this response because:I never received the card to use so how could I charge anything on it without it in my possessionAlso I called them on Monday and had no answer they are free to call me anytime Mondays before Tuesdays and Thursdays before and after Wednesdays at anytimeBut there is no way I could have used anything without a card number in my possession so the closure was not reasonable a bitI would appreciate if they would remove that from my score as its not my fault I did not receive a card Sincerely, [redacted]

Bankcard Services August 30, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated August 29, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate the customer bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsThe residual interest in the amount of $has been credited to the consumer’s account reducing the account balance to $A letter confirming these actions has been requestedThe credit and $balance will be reflected on the final statement to be sent to the customer in late September; all automated systems will also be updated with a $balance at that timeWe believe our actions have addressed their concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Bankcard Services May 15, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated May 10, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have contacted the customer for additional details of her claimBased on the additional information supplied by the customer, a credit for the merchandise not received by the consumer has been placed on her accountWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Bankcard Services December 15, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated December 13, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint we have credited the two credit balance refund debits that were never sent, as she has requestedThe consumer will see these credits on her next statement and can confirm the credits and new balance by speaking with one of our representativesWe believe our actions have addressed her concerns and appreciate her patience while this correction was made We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

September 24, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated September 21, 2015, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this issue to our attention and apologize for the mis-communications that have attributed to her frustrationWe have contacted the customer directly to share our plans on resolving the issue We believe we have addressed Ms [redacted] concerns, however, if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Bankcard Services November 29, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated November 24, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr [redacted] bringing his concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have credited the full Annual Membership Fee and the account has also been closed per the consumer’s requestA letter confirming account closure as well as a balance and status letter has been requestedThe fee credit will be visible on the January 16th final statementWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI await the "courtesy correspondence with additional details"When and how will I receive this information? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: On October 8th 2015, I submitted a complaint in regards to a billing issue based on a purchase I made on December 26th at Raymour & Flannigan furniture storeI was contacted by MsSara T [redacted] who stated she was a representative from Bankcard ServicesMsT [redacted] requested documentation from me about my purchase that I faxed to herMs T [redacted] stated that she requested the receipt from Raymour and Flannigan and compared it with my receipt and they both correspondMsT [redacted] confirmed that there is an over charge of 2,that was placed on my Wellsfargo cardMsT [redacted] stated that she spoke with a representative from Raymour & Flannigan who told her that the 2,was from purchases made after the purchase in questionI Asked MsT [redacted] to request those documents from Raymour & Flannigan but she did notI also told her that if there was a purchase made after December 26th, 2014, why was my Wellsfargo account billed 2,on December 31th, 2014? I also requested that MsT [redacted] mailed all documentations that she received from Raymour & flannigan but she did notThere is still an outstanding balance for purchases I did not makeI have cooperated with all parties in getting this issue resolved I have my documentations that was faxed to MsT [redacted] for which I am awaiting a responseI later received an email from Revdex.com stating that Bankcard Service contacted Raymour & Flannigan and that the consumer (me) is still not satisfiedWhat Bankcard Services did not state to Revdex.com is that they refused to request the documents from Raymour & Flannigan, and they also refused to send me a copy of those documentsBankcard Services (MsSara T***) did not communicate to me that the case was resolved before they reported this information to Revdex.comUp until October 23th, I was still communicating with MsT [redacted] via telephone for which I have proofIn order to resolve this case in an ammicable manner all the information must be presentedI would like to have this case reopenSincerely, [redacted] ***

July 1, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated June 30, 2015, regarding a complaint filed with your office by the above referenced consumer After reviewing the information Ms [redacted] provided and the requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf in regards to stopping all collection related calls We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Revdex.com:Thank you so much I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Bankcard Services June 2, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated June 1, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr [redacted] bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we credited his first year’s Annual Membership FeeAdditionally, we have contacted the consumer directly to discuss the desired outcome and ensure his satisfaction with the resolution of this submissionWe believe our actions on this account have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

May 27, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated May 19, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have taken the requested action; working towards resolving her dispute claim and her account has been closedAdditionally, we have contacted the consumer directly on this subject and confirmed the actions being taken to resolve the account and alleviate any additional concerns she may have hadWe believe our actions on this account and discussion have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services