Genesis Bankcard Services

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear RevDex.com:This letter is in response to your inquiry dated August 21, 2017, regarding a complaint filed with your office by the above referenced consumerWe appreciate Mr [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsThe trade line has been deleted and a confirmation letter of these actions has been sent for his recordsWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. however , as per today , I am still waiting on the refund of 99 dollarsAlso over the company over the phone did force me to pay the 99 dol; I did not have any other options and they forced me tonkeep mu account open.I missed a call from them and will call again to follow up on the promised refund Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be working with Bankcard Services with any other issues that may ariseSincerely, [redacted]

Bankcard Services September 5, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated August 28, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsWe contacted the consumer directly; a late fee has been credited to the account and the account has been reopenedWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

March 8, Revdex.com P.OBox Dupont, WA Re: [redacted] Case #: [redacted] Dear Revdex.com: We received a complaint dated February 28, for the above named consumer Mr [redacted] requested that we close his account and waive the membership fee since he was not able to use the account We reviewed our records and found that this request was fulfilled on 2/28/when Mr [redacted] first contacted us; the account is closed, the membership fee waivedWe regret he was not able to utilize the services for which he applied We hope this information clarifies the matterIf you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Genesis Card Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Bankcard Services March 29, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated March 20, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsWhile we appreciate the consumer’s balance in full payment March 29, 2016, paying off the balance doesn’t automatically result in an account closure nor were we able to locate any calls between our office and the consumer in requesting the account closedThe account was closed per the consumer’s request March 20, 2017; a confirmation letter was sent at that timeA letter confirming the balance and status of the account has also been sentWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

May 15, Revdex.com P.OBox Dupont, WA RE: [redacted] - [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated May 8, regarding a request by Ms [redacted] - [redacted] to allow for more time to pay the previously offered settlement She offered two payments; the first on 5-11-and the second on 5-25-18, her pay dates We reviewed her account and found the following We reached out to Ms [redacted] - [redacted] on May to attempt to secure the payments with her We were unsuccessful in reaching her directly but left messages We have not yet received a call back.We will honor one more billing cycle to pay the settlement as offeredMs [redacted] - [redacted] may pay the two payments as offered; she may call us to set them up, pay them online or mail them Both payments must be received on or before 6/10/ Upon receipt we will write-off the remaining portion of her balance and it will report as paid less than the balance in full We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a weekSincerely, Bankcard Services Tell us why here

Revdex.comP.OBox 1000Dupont, WA 98327RE: [redacted] [redacted] Case # [redacted] Dear RevDex.com:This letter is in response to your inquiry presented to us November 19, 2017, regarding a complaint filed with your office by the above referenced consumerWe appreciate Ms [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsThe consumer applied for and was granted an account October 23, The consumer did not receive their card within a reasonable amount of time and contacted our office to report the delayThe card, which had not been returned, reported lost, a new account established and new requestedThe new card initiated November 17, and has since been sent to the consumer at the address on file which matches the address on Ms [redacted] ’s submissionWe expect the consumer to receive her new card is to business daysIf the customer does not receive the new card by December 8th, she should contact our office to report a subsequent delayWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

Complaint: [redacted] I am rejecting this response because: please see the attached letter this has nothing to do with the Milestone account This is strictly for the Aspen Dental account for which multiple payments are missing Please see attached letter to credit corp for which they indicated that they can not do anything to assist Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: from the merchant I order the package once before but never received it so they refunded me the moneyI ordered the package a second time and still did not receive itSo I filed a dispute with my card company because the merchant did not want to refund me the money Sincerely, Miriam N***

Bankcard Services October 27, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated October 23, 2016, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this issue to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we reviewed the account to determine additional actions that may have needed to be takenWhile the account was closed and the balance credited on September 26th, updates reflected on the credit bureaus could take up to daysA letter confirming the account closure, $balance and updated request to the bureaus has been sent to the customerWe believe our actions on this account have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Hi-I saw that the case was closed, however I did not respond to the email because I am still waiting for the bill to be send from GenesisI've since received mailings from them with credit cardsI still have not received a bill and do not see that this has been taken care of since I have not received a a new billThank you, [redacted]

April 23, Revdex.com POBox Dupont, Wa RE: M [redacted] Case# [redacted] Dear Revdex.com: This letter is in response to your inquiry dated April 20, regarding a complaint filed with your office by the above referenced consumer in which she expressed continued dissatisfaction with our initial responseWe reviewed her account and found the followingAs asserted her account balance was zero as of her February billing statement and no payment was owed for March Her billing periods run from the 17th of each month through the 16th of the following month, and payments are always due one day before the close of the billing period, or on the 15th.As reflected on her March statement, she made purchases totaling with a corresponding return to the same merchant in the amount of $for a net purchase of $ She also received a partial credit of $from another merchant, a $payment posted and a payment from February was returned to us in the amount of $ The total debits equaled $and the total credits from February equaled $for a net balance of $56.57, which was also reflected on her March statement, owed on or before 4/15/18.We received a payment for the $on 3/30/18, however it was returned to us on 4/5/18, leaving a balance of $ The $payment in March has not been returned.On 4/19/18, Ms [redacted] posted a payment of $on our website Provided that payment posts as agreed, her account balance is currently zeroAs previously communciated, the account being restricted was due to our returned check policy and not our web payment system We hope this resolves the matter, but if you or the consumer has additional questions or concerns, please contact us at 1-800-453-Our customer service hours are from 6am to 6pm Pacific Time, seven days a week Sincerely, Bank Card Services Tell us why here

January 23, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated January 23, 2018, regarding a complaint filed with your office by the above referenced consumer, in which she asserted she never activated the card and wanted the account to be closedShe was also upset that she may go delinquent and have that reported on her credit file; if that were to happen she wanted it to be corrected We reviewed the account and found that there has been no purchase activity We closed the account and credited all fees assessed This was completed immediately by the supervisor with whom she spoke on 1/22/18, however the representative with whom she spoke that same day did misinform Ms [redacted] that late fees would apply if she did not pay her bill by the due date and that the delinquency would be reported We have informed the supervisor of the representative involved so that they may take corrective measures to prevent a reoccurrence The account did not progress far enough delinquent to be reported as such on her credit file We regret any frustration or concern the misinformation given may have caused her We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services Tell us why here

February 16, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear RevDex.com: This letter is in response to your inquiry dated February 10, regarding a complaint filed with your office by the above referenced consumer, in which she asserted a balance letter requested to be issued to her mortgage company was never received by themWe reviewed her account and found the followingWe documented the request and according to our records, we sent the letter to her mortgage company on 1/25, 2/and a third attempt on 2/ The fax number provided and denoted is 877-768-We have received confirmation for the last two attempts that file transmission was successful to the number offered and denoted aboveWe hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services Revdex.com Tell us why here

Bankcard Services March 22, Revdex.com P.OBox Dupont, WA RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated March 14, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsBecause our accounts require a minimum monthly payment each month, an account will remain delinquent until a missed payment has been caught up; not meeting the minimum monthly amount due reflected on a customer’s statement results in the assessment of late feesOur website mirrors information displayed on the customer’s monthly statementOur records for this consumer have been accurately reflected in the consumer’s statement and on our websiteAs a courtesy half of the remaining late fees on the account have been creditedWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

RE: [redacted] Case # [redacted] Dear Revdex.com: This letter is in response to your inquiry dated November 11, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Ms [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsPayment options are available to the customer and can be discussed when she’s ready to enter into a payment arrangementThe consumer has been unresponsive to attempts to contact her and to discuss these optionsWe will continue to make attempts to contact the consumerWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a weekSincerely, Bankcard Services

Dear RevDex.com:This letter is in response to your inquiry dated November 1, 2017, regarding a complaint filed with your office by the above referenced consumerWe appreciate Ms [redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next stepsA payment for the balance in full was received November 6, Once the payment authorization hold time of days passes a credit balance refund for the Annual Membership fee in the amount of $will be electronically returned to the customer The credit balance has been electronically requested to be credited to the payment source used to make the paymentWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted] Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services