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George Avery Carpentry

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George Avery Carpentry Reviews (141)

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Thank you for addressing your concerns and being a valued member of the Prosper CommunityWe appreciate you reaching out The funds have been returned and Prosper considers this loam to be closed outWe have credited both the origination fee and accrued interest as a courtesyWe regret the negative experience and hope to be considered for your personal loan needs in the future Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/22) */
Thank you for reaching outWe regret your most experience with Prosper did not meet your expectations
When you accept your loan and borrower registration agreement, a listing is submitted for review and then posted to our platform
Listings can be funded and originated very fast, with funds disbursed to your bank account within a matter of days
Per your recent phone conversation with a Customer Service Manager, the loan request has been completely canceled and no fees or interest is dueSince you have received funds and subsequently submitted them back, our team will complete the closing of the loan without any further action needed on your partPlease reach out to this manager directly if you need any further assistance related to this issue
We thank you for being a valued member of the Prosper Community

Initial Business Response /* (1000, 5, 2015/06/05) */
Thank you for reaching outWe regret the hassle and frustration of your recent experience with paying off your loanWe value your business and thank you for choosing Prosper for your personal loan needs
Per your discussion with the
senior agent, your account is paid in full and your credit report has been correctedPlease reach out to this agent directly should you need any further assistance regarding this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Prosper did take care of the complaintIt happened again a week later, but they got right on it and corrected it a second time

Complaint: [redacted]I am rejecting this response because:Sincerely,Rosa [redacted]

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for reaching out. We have been attempting to contact you by the phone numbers provided in your account and have been unsuccessful. A senior agent has left several messages and will be glad to assist you further.
We thank you for...

being a valued member of the Prosper Community.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This again is just another attempt try to take the blame of of them... One of the supervisors has called in the past before this complaint and left a message to call her back on a phone number that does not work.. I have called in a number of times asking to speak with her and she is always "busy" and they say that they can help. I explain the situation to them and then they get me to their manager who I believes works for the lady (main supervisor) that called me and denies any issue and then states that the main supervisor is going to say the same thing and that she will not over ride them. I want all communications to be in writing through this complain so that it can be documented.
Final Business Response /* (4000, 9, 2015/08/28) */
Thank you for your response. Our senior agent has provided their direct contact information to your email address for further resolution. Please reach out to her directly for this issue.
Final Consumer Response /* (4200, 11, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again the company is doing whatever they can do not to resolve the issue. I have instructed that all communication to be in writing through this complaint so that it can be documented. The number that I have received in the past was not a good number to reach anyone. anything that this company states on the phone the company will deny and that is the reason I will only communicate through writing. This company has yet to make one attempt to resolve the issue.

Hello [redacted]-
Thank you for reaching out with your concern – we are happy to explain the process a bit more. In order to determine an appropriate rate for each borrower, we must review the individual’s credit profile. We conduct a ‘soft-pull’ which has no impact to a credit score.
We do have an...

obligation to keep certain information on file, so unfortunately cannot delete your record in its entirety. We can, however, close your account and opt you out of further communications. If you would like to do either of these, please feel free to reach out to our Customer Service team to so. They can be reached by phone at 866-615-6319, or by email at [email protected].
We appreciate your interest in Prosper and hope we have an opportunity to be of service in the future!
Prosper Client Services

Dear Michael,Thank you for contacting us regarding your concern and for reaching out to us directly to resolve this matter. The Truth In Lending Agreement was accepted by you on April 20, 2018. We understand that you do not want the loan and have cancelled it. Prosper has waived the accrued interest...

and the origination fee. We apologize for any frustration. If you have further questions, please call us at [redacted] or email us at [redacted]Sincerely,Prosper Client Services

Initial Business Response /* (1000, 7, 2015/10/21) */
We regret the negative experience. A senior agent has been in direct contact with Mr. [redacted] and has provided her contact information should he need anything further. We appreciate Mr. [redacted]'s business and look forward to providing...

him a better experience.

Initial Business Response /* (1000, 5, 2015/11/17) */
Hi [redacted],
We apologize for the technical error. The credit was made to clear out the balance but due to the timing of posting, the system reported it as a late payment. This should not have occurred and we regret the negative...

experience.
We are in the process of updating all credit reporting agencies to remove the erroneous status. Please allow 5 business days to reflect the change. If you need further assistance please reach out to [redacted]@prosper.com or call XXX-XXX-XXXX Monday through Friday from 5AM to 6PM and Saturday from 6AM to 2:30PM, all times Pacific.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
Yes, at this time I'm satisfied with company's response. My hope is that I'll actually see the correction on my credit reports.
Thank you.
Final Consumer Response /* (3000, 12, 2015/12/16) */
Hello,
I would like to re-open the case.
The late payment reportings to the credit burros had not been removed yet.
Please let me know what I need to be doing to reinstate the case.
Thank you
[redacted]
Final Business Response /* (4000, 14, 2015/12/30) */
Hi [redacted],
We have confirmed the status update to remove the late payment has reached all three credit bureaus. If you do not see this update, please email us directly at [redacted]@prosper.com.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.

Initial Business Response /* (1000, 8, 2016/01/20) */
Hi [redacted],
We apologize for the negative experience. Prosper is an online lending marketplace and relies heavily on borrower documentation that is not altered or masked in any way. This is a security concern that we take very seriously to...

protect both our borrowers and investors. We regret we did not meet your expectations.
To confirm, your account is closed per your request. If you need any further assistance please email [redacted]
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.

Complaint: [redacted]I am rejecting this...

response because:   I did not have a problem with their application process. I applied, and was approved. My problem is,  that they never  funded the loan. If I did not qualify for the loan, I would be fine with that. All you have to do is tell me. But they told me I was approved,  yet the loan never funded. To me, this is more of an integrity issue with the company.    I have never heard of a company approving a loan,  promising to fund it, then have a manager call me to assist me in funding the loan and then have that manager not only not help me, but cancel the approval.   The company then  acts like  it is a computer glitch, even though there were a minimum of four people servicing this loan.  Their assertions are ridiculous.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/29) */ Dear [redacted], We are sorry to hear about your recent experience with Prosper. A senior agent or supervisor will be reaching out to you to provide you assistance. We hope to resolve your issue. As a matter of standard practice, all calls, emails and...

notes are reviewed for quality and training purposes. We regret this interaction and strive for excellent customer service, anything less results in opportunities for continued coaching and training and reviews of current policies and procedures. Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) the lady call us and she apologies for the inconvenience . but it was are fault because we was calling the wrong number . the number they give to us at the first place . and how many time the customer service answer are call and try to help us reach any supervisor or associate's. we don't want to re apply for the loan again we already apply and send all the document if there associates is too lazy its not my problem. we need them to deliver their promise and finish the deal Final Business Response /* (4000, 18, 2016/03/31) */ Dear [redacted], A senior agent will be reaching out to you to address your concerns. Final Consumer Response /* (4200, 22, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you very much for the worthless phone call, they did not provide any solution for the problem . all that has been said is we are sorry we can not do anything to you . you can apply for a loan again, but would not be 12% APR. Just a waste of time. I am still waiting to be deposited the money in my account $ [redacted]%.as you promise so . I want you to keep your word for me showing respect for your customers. and stop saying we are sorry because you are not at all .

Complaint: [redacted]I am rejecting this response because: It's my money, I've been living in a non-approved state for Prosper and want my money back NOW! If I don't get my money back and account closed by 5pm ET this coming [redacted], I will seek the assistance of [redacted] Attorney General's office. I have a RIGHT TO CLOSE MY ACCOUNT!!!!!Sincerely,[redacted]

Dear Mohamed,
 
Thank you for contacting Prosper. Prosper has submitted an update to your credit report. You should see your December 2017 payment updated in credit bureau reports within 30-60 days.
 
If you have additional questions, please email us at[redacted] or call us...

at [redacted]
 
Sincerely,
Prosper Client Services

Initial Business Response /* (1000, 5, 2016/01/25) */
Hi Heather,
We apologize for the negative experience and the appearance of both a lack of understanding and inaction. We regret this was not fully resolved to your satisfaction and have initiated the following steps to correct this account,...

as follows:
1) We have submitted the necessary updates to all three credit bureaus to reflect that the loan was paid in full by the last payment you submitted.
2) We have waived the remaining balance. To confirm, you do not owe anything further on this loan as Prosper considers this to be paid in full.
Please allow five business days to fully reflect on your credit report and your Prosper account. If you need anything further, please email us directly at [redacted]. We thank you for your business.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.

Complaint: [redacted]I am rejecting this response because: Thank you for responding to my concern, however it did not address my specific issue.  My concern is specifically over your retaining my BANK ACCOUNT NUMBER.  I have accounts with numerous other financial institutions like [redacted], [redacted], and brokerage firms who have never had any problems with removing my external banking information or credit card numbers from my account with them. In fact that option is built into their websites.  I have no problems with Prosper keeping my account information that pertains to Prosper, however I want my external BANK account number removed from my Prosper account.
It is nice to know that Prosper is taking active steps and has safeguard to protect our information, however we also know that these safeguard are only for know vulnerabilities and even giant institutions like Equifax can be hacked, so I would prefer to just not have my information in your databases. Sincerely,[redacted]

Hello [redacted]-
We are very thorough when we are researching applicants. The experience varies based on an individual’s situation. We apologize that we needed to request these documents from you, but it is an important part of the process.
We did want to ensure you that we do not sell or share...

information.
We appreciate your interest in Prosper, and hope that we might have the opportunity to serve you at some point in the future.
Prosper Client Service

Initial Business Response /* (1000, 5, 2015/07/02) */
Thank you for reaching out and addressing your concerns. A senior agent has been assigned your case and will be in contact with you directly.
Once we receive the funds that were placed into your bank account Prosper will consider the loan...

closed. You will not be responsible for the origination fee nor accrued interest. We regret the negative experience in submitting a request to cancel your application without follow up and follow through. We hope that any future interaction with us, including Customer Service, meets or exceeds your expectations. We appreciate your business.

Dear [redacted]
We apologize for any confusion about the meaning of the payment confirmation number. We provide a payment confirmation number that indicates a payment request has been submitted. Unfortunately, it is not known immediately if a payment will be successful or not. As a result it is not...

possible to provide immediate validation of payment success, only that the payment has been initiated.
Interest does accrue until a payment has successfully completed; other fees are also applied as indicated in the Borrower Promissory Note. This was provided during the loan application process and is available in your Prosper portal.
If there are any additional questions that we can help to clarify, please feel free to reach out. We can be reached by phone at 866-615-6319, or by email at [email protected].
We appreciate your business and hope you are having a fantastic Columbus Day.
Prosper Client Services

Initial Business Response /* (1000, 5, 2016/01/29) */
Thank you for contacting Prosper. We sincerely apologize for negative experience.
Anytime a customer applies with Prosper and we cannot approve them, they are redirected to our partners; such as Am One. However, we do not obligate you in...

any way to visit a partner's site or conduct business with them.
While a credit score of 640 is the minimum requirement to get a loan through Prosper, we also look at factors that determine your score, such as:
Debt-to-income ratio
Any possible delinquencies
Credit inquiries within the last 6 months
Bankcard utilization
All of the aforementioned, including a few more factors, determine eligibility, rates, terms, etc.
Please let us know if you have any questions or concerns.

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