Complaint: [redacted]I am rejecting this response because: why can't I provide the information that you are requesting. I have everything you need to verify my identify. I can provided you everything you need!Sincerely,[redacted]
Dear [redacted]-
We apologize that this process was not more streamlined for you, but we will be awarding those miles. We have reached out to you directly to get the required details and should have what we need. We anticipate that the miles will be available to you within 3 – 4 weeks.
We thank you...
for your patronage and hope that you have a fantastic holiday season!
Prosper Client Services
Dear Christopher,
Thank you for reaching out to us regarding your concern. The delivery of your payments may have been delayed due to the payment transit method. Prosper processes payments sent via US mail upon receipt, provided the check includes the customer name and correct loan number. ...
We regret if you were inconvenienced by this issue.
You did not receive collections calls as Prosper restricted calls to the phone number on your account when you requested no further calls. Detailed information regarding your loan is available in your online account.
If you have further questions, please email us from an email address on file at [redacted] or call us at [redacted]
Sincerely,
Prosper Client Services
We apologize for the inconvenience you experienced while attempting to submit documents. Prosper closely examines each document that is sent in order to verify the identity and application information of each person who accepts terms for a loan. Unfortunately, we were unable to complete this process with the documents that were provided.
If you have further questions, please feel free to reach out to us by calling us at 1-866-615-6319 or by emailing us at [email protected].
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I have indeed received the gift card and I'm very pleased with the outcome of this dispute. I want to thank the Revdex.com for acting on this in such a timely matter and I also thank Prosper Bank for finalization of this dispute.Sincerely, [redacted]
Dear Jacquelyn,Thank you for reaching out to us regarding your concern. We apologize for any frustration this situation may have caused you during this difficult time. For your security, Prosper cannot disclose account information to unauthorized third parties. While Prosper does accept payments...
from third parties, they must be able to provide sufficient information for the payment to be processed. We hope that you are doing well. If you have further questions, please email us at [redacted] or call us at 1 (866) 615-6319. Sincerely, Prosper Client Services
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] they should have accepted all the info I sent by fax the first time. they knik picked about everything. I went down to fax the paper work 3 times for them and they still wasn't satisfied. I spent $[redacted] and I have the receipts for them. I have no other way of sending them the info. I have no smart phone or send the info by computer. I feel they were leading me on and I knew by the way they were operating I would have been turned down. Why didn't they tell me the first time I called for the loan!! I went into their business complaints and believe me there was a lot of people treated the way I was. they should be shut down!!! They cant be making fools out of people like this. I will not accept their lies!!!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Though it still seems curious whether or not they acquired my private information through legal channels or if they were attempting to gain it through manipulation. It is unfortunate that the business's policy forced this route and perhaps should be reviewed by a governing authority. However, my issue has been addressed, for this I am grateful to the Revdex.com.Sincerely, Jonathan[redacted]
Initial Business Response /* (1000, 5, 2015/12/14) */
Hi [redacted],
Our apologies for the error. We will be adding the credit this week to your bank account. Please reach out to [redacted]@prosper.com for anything going forward, we appreciate you being a valued member of the Prosper Community. ...
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Dear Rosa,
Thank you for reaching out to us regarding your concern. For security reasons, Prosper cannot disclose information to third parties regarding applications.
Prosper does not discriminate on the basis of race, color, religion, sex, national origin, or sexual orientation. We do...
require that all prospective borrowers are able to read and understand the truth in lending statement, the disclosures, and other communication.
Sincerely,
Prosper Client Services
Initial Business Response /* (1000, 8, 2016/01/22) */
Hi [redacted],
At a minimum Prosper is required by Regulation B, the implementing Federal regulation of the Equal Credit Opportunity Act to maintain loan application records for a set amount of time. We regret the negative experience.
Prosper...
takes security of personal identifying information very seriously. We safeguard all data and documents related to applications and loans. Rest assured, the information submitted for a loan request is secure.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Initial Business Response /* (1000, 8, 2015/11/19) */
Hi [redacted],
We apologize for the negative experience. Your information has been removed from future marketing solicitations, however you may receive one or more letters currently in transit. We thank you for your consideration. ...
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
We apologize for the frustration regarding this matter, but our investigation is ongoing. We thank you for your recent submission of supporting documents and will continue to correspond with you as developments arise.
If you have further questions, please contact us at our customer service number at (866) 615-6319 or via email at [email protected].
Initial Business Response /* (1000, 5, 2015/10/28) */
Hi [redacted],
We apologize for the negative experience. To confirm, this loan has been canceled per your request. Calls are monitored for quality and training purposes, which we review in these types of situations. If you feel any action...
needs follow up please reach out to the senior agent working on your case (left voicemails with her contact info), or Customer Service at XXX-XXX-XXXX. We thank you for considering Prosper Marketplace for your personal loan needs.
Thank you,
[redacted]
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a voice-mail from Prosper stating that they will be charging me some kind of fee, even though the loan has been cancelled...Again, let me reiterate that I never received any money from these people. .I cancelled the loan before any monies reached me...So I don't know what fees they think I'll be paying them..I feel very harassed by this company..
Final Business Response /* (4000, 9, 2015/11/12) */
Hi [redacted],
To confirm, all fees associated with the origination of the loan have been waived. The senior agent who left the voicemail advised that the loan was closed and no further action was needed to be taken. She did mention that due to transactions to and from the bank account there could be a duplicate payment issue which we would be happy to address if needed. We have been attempting to reach you regarding final resolution but have been unsuccessful.
Please let us know if you need anything further by emailing [redacted]@prosper.com.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for contacting us regarding your concern. Checking your rates with Prosper does not impact your credit score. The credit inquiry occurred when you submitted an application for a loan through Prosper and accepted an offer. Prosper obtained a copy of your credit...
report with your authorization as part of the loan application process.
If you have further questions, please contact us at [redacted] or call us at [redacted]
We apologize for any inconvenience you may have experienced while waiting for your credit report to be updated. We gather information at the end of each month to submit to the credit bureaus in the first week or two of the following month. Once updates are received the bureaus,...
they control the timeline for the information to become visible through their systems. In your case, the loan was paid off in April, so the bureau updates would have been sent in early May.
Please feel free to contact us if you have additional questions. We can be contacted by phone at 1-866-615-6319 or via email at [email protected].
Dear Marcus,Thank you for contacting us regarding this issue. We apologize for the frustration. Details of your payoff were submitted to the bureaus on April 10. Please allow 30 - 60 days for this to reflect on your credit profile. If you have additional questions, please contact us by email at...
[redacted] or call us at [redacted]Sincerely, Prosper Client Services
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I got a letter the other day from Prosper marketplace. They said they could not give me $[redacted].00 to put in for less. When I talked to them the first time on May 2nd they said I was guaranteed the money. So what I am telling you is they are crooks. They had me send all that paper work (faxed) 3 times and they still wanted copies sent twice. I don't have a smartphone or anything to send the documents they wanted on the computer. All I am asking is for my $[redacted] for all the faxes and they had no intentions of loaning me the money. Have them send a copy of the letter they sent me the letter stating I do not qualified and they led me on for all those important copies. I would like all my personal info send back and the $[redacted] for what they misled me for. Revdex.com I have a copy of the receipts for the faxes if you want them. I can send them to you. That company should be shut down!!! I went into the complaints for their company and this is exactly what they did to them. If you don't qualify then they should say so when you call the first time. I will not accept any of their lies and crookedness. all I want is my money they made a fool of me for. Thank you
Complaint: [redacted]I am rejecting this response because: The problem has not been solved. I am still not yet able to log on.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: why can't I provide the information that you are requesting. I have everything you need to verify my identify. I can provided you everything you need!Sincerely,[redacted]
Dear [redacted]-
We apologize that this process was not more streamlined for you, but we will be awarding those miles. We have reached out to you directly to get the required details and should have what we need. We anticipate that the miles will be available to you within 3 – 4 weeks.
We thank you...
for your patronage and hope that you have a fantastic holiday season!
Prosper Client Services
Dear Christopher,
Thank you for reaching out to us regarding your concern. The delivery of your payments may have been delayed due to the payment transit method. Prosper processes payments sent via US mail upon receipt, provided the check includes the customer name and correct loan number. ...
We regret if you were inconvenienced by this issue.
You did not receive collections calls as Prosper restricted calls to the phone number on your account when you requested no further calls. Detailed information regarding your loan is available in your online account.
If you have further questions, please email us from an email address on file at [redacted] or call us at [redacted]
Sincerely,
Prosper Client Services
Dear [redacted],
We apologize for the inconvenience you experienced while attempting to submit documents. Prosper closely examines each document that is sent in order to verify the identity and application information of each person who accepts terms for a loan. Unfortunately, we were unable to complete this process with the documents that were provided.
If you have further questions, please feel free to reach out to us by calling us at 1-866-615-6319 or by emailing us at [email protected].
Sincerely,
Prosper Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I have indeed received the gift card and I'm very pleased with the outcome of this dispute. I want to thank the Revdex.com for acting on this in such a timely matter and I also thank Prosper Bank for finalization of this dispute.Sincerely, [redacted]
Dear Jacquelyn,Thank you for reaching out to us regarding your concern. We apologize for any frustration this situation may have caused you during this difficult time. For your security, Prosper cannot disclose account information to unauthorized third parties. While Prosper does accept payments...
from third parties, they must be able to provide sufficient information for the payment to be processed. We hope that you are doing well. If you have further questions, please email us at [redacted] or call us at 1 (866) 615-6319. Sincerely, Prosper Client Services
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] they should have accepted all the info I sent by fax the first time. they knik picked about everything. I went down to fax the paper work 3 times for them and they still wasn't satisfied. I spent $[redacted] and I have the receipts for them. I have no other way of sending them the info. I have no smart phone or send the info by computer. I feel they were leading me on and I knew by the way they were operating I would have been turned down. Why didn't they tell me the first time I called for the loan!! I went into their business complaints and believe me there was a lot of people treated the way I was. they should be shut down!!! They cant be making fools out of people like this. I will not accept their lies!!!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Though it still seems curious whether or not they acquired my private information through legal channels or if they were attempting to gain it through manipulation. It is unfortunate that the business's policy forced this route and perhaps should be reviewed by a governing authority. However, my issue has been addressed, for this I am grateful to the Revdex.com.Sincerely, Jonathan[redacted]
Initial Business Response /* (1000, 5, 2015/12/14) */
Hi [redacted],
Our apologies for the error. We will be adding the credit this week to your bank account. Please reach out to [redacted]@prosper.com for anything going forward, we appreciate you being a valued member of the Prosper Community. ...
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Dear Rosa,
Thank you for reaching out to us regarding your concern. For security reasons, Prosper cannot disclose information to third parties regarding applications.
Prosper does not discriminate on the basis of race, color, religion, sex, national origin, or sexual orientation. We do...
require that all prospective borrowers are able to read and understand the truth in lending statement, the disclosures, and other communication.
Sincerely,
Prosper Client Services
Initial Business Response /* (1000, 8, 2016/01/22) */
Hi [redacted],
At a minimum Prosper is required by Regulation B, the implementing Federal regulation of the Equal Credit Opportunity Act to maintain loan application records for a set amount of time. We regret the negative experience.
Prosper...
takes security of personal identifying information very seriously. We safeguard all data and documents related to applications and loans. Rest assured, the information submitted for a loan request is secure.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Initial Business Response /* (1000, 8, 2015/11/19) */
Hi [redacted],
We apologize for the negative experience. Your information has been removed from future marketing solicitations, however you may receive one or more letters currently in transit. We thank you for your consideration. ...
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
[redacted],
We apologize for the frustration regarding this matter, but our investigation is ongoing. We thank you for your recent submission of supporting documents and will continue to correspond with you as developments arise.
If you have further questions, please contact us at our customer service number at (866) 615-6319 or via email at [email protected].
Prosper Client Services
Complaint: [redacted]I am rejecting this response because:Prosper's reasoning is unjustified as per my previous note.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/10/28) */
Hi [redacted],
We apologize for the negative experience. To confirm, this loan has been canceled per your request. Calls are monitored for quality and training purposes, which we review in these types of situations. If you feel any action...
needs follow up please reach out to the senior agent working on your case (left voicemails with her contact info), or Customer Service at XXX-XXX-XXXX. We thank you for considering Prosper Marketplace for your personal loan needs.
Thank you,
[redacted]
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a voice-mail from Prosper stating that they will be charging me some kind of fee, even though the loan has been cancelled...Again, let me reiterate that I never received any money from these people. .I cancelled the loan before any monies reached me...So I don't know what fees they think I'll be paying them..I feel very harassed by this company..
Final Business Response /* (4000, 9, 2015/11/12) */
Hi [redacted],
To confirm, all fees associated with the origination of the loan have been waived. The senior agent who left the voicemail advised that the loan was closed and no further action was needed to be taken. She did mention that due to transactions to and from the bank account there could be a duplicate payment issue which we would be happy to address if needed. We have been attempting to reach you regarding final resolution but have been unsuccessful.
Please let us know if you need anything further by emailing [redacted]@prosper.com.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Mike,
Thank you for contacting us regarding your concern. Checking your rates with Prosper does not impact your credit score. The credit inquiry occurred when you submitted an application for a loan through Prosper and accepted an offer. Prosper obtained a copy of your credit...
report with your authorization as part of the loan application process.
If you have further questions, please contact us at [redacted] or call us at [redacted]
Sincerely,
Prosper Client Services
Dear [redacted],
We apologize for any inconvenience you may have experienced while waiting for your credit report to be updated. We gather information at the end of each month to submit to the credit bureaus in the first week or two of the following month. Once updates are received the bureaus,...
they control the timeline for the information to become visible through their systems. In your case, the loan was paid off in April, so the bureau updates would have been sent in early May.
Please feel free to contact us if you have additional questions. We can be contacted by phone at 1-866-615-6319 or via email at [email protected].
Prosper Client Services
Dear Marcus,Thank you for contacting us regarding this issue. We apologize for the frustration. Details of your payoff were submitted to the bureaus on April 10. Please allow 30 - 60 days for this to reflect on your credit profile. If you have additional questions, please contact us by email at...
[redacted] or call us at [redacted]Sincerely, Prosper Client Services
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I got a letter the other day from Prosper marketplace. They said they could not give me $[redacted].00 to put in for less. When I talked to them the first time on May 2nd they said I was guaranteed the money. So what I am telling you is they are crooks. They had me send all that paper work (faxed) 3 times and they still wanted copies sent twice. I don't have a smartphone or anything to send the documents they wanted on the computer. All I am asking is for my $[redacted] for all the faxes and they had no intentions of loaning me the money. Have them send a copy of the letter they sent me the letter stating I do not qualified and they led me on for all those important copies. I would like all my personal info send back and the $[redacted] for what they misled me for. Revdex.com I have a copy of the receipts for the faxes if you want them. I can send them to you. That company should be shut down!!! I went into the complaints for their company and this is exactly what they did to them. If you don't qualify then they should say so when you call the first time. I will not accept any of their lies and crookedness. all I want is my money they made a fool of me for. Thank you