Dear [redacted]-
We apologize for the frustration you have experienced while working to complete the loan process. As we are an online company, we do require account holders to have ongoing access to the email address associated with their Prosper account.
While completing our review process to...
complete the loan, we do require legible versions of documents. Unfortunately, it sounds like some of the items we received were not able to be reviewed and we needed to request that a better image be sent. We have multiple ways that requested information can be sent to us; faxing is not a requirement.
We would love to work with you to complete the loan process. If you are interested in learning more about our other options for how the documents can be sent (likely without cost) please do reach out. We can be reached at 866-615-6319, or by email at [email protected].
Prosper Client Services
Dear [redacted],
We apologize for the experience that you had with the loan application process. We appreciate your openness in discussing your concerns with us and appreciate your interest in Prosper.
Prosper Client Services
Dear Christopher,Thank you for following up with us regarding this issue. We apologize for the inconvenience. Prosper has taken steps to correct the application of the payments on your account and update your credit reporting. If you would like to remove the restriction on phone calls you placed with us, please contact us by phone at [redacted]Sincerely,Prosper Client Services
Complaint: [redacted]I am rejecting this response because: I asked to know why and you just never answer me. Each time you just say you needed more. I want to know why a W2 and a letter from the company was not good enough. Any bank I ever dealt with would accept either of those as proof of income but not you. Why??????Sincerely,[redacted]
Dear [redacted]-
We apologize for the frustration that you have had while paying off your Prosper loan. Both your Prosper account and Experian have been updated to reflect that the account as paid in full and not late.
We appreciate your business and hope that you have a fantastic rest of the...
Initial Business Response /* (1000, 6, 2015/12/07) */
Hi [redacted],
We regret the negative experience you've had with billpay payments. A senior agent has been assigned to your account and will be in contact shortly. We look forward to speaking with you.
Regards,
[redacted]...
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only because I made a complaint to you did they refund the entire amount. The told me since it was so close to due date they were only going to refund me half I still do not have the letter promised, that because of their error and having to wait almost a month for the refund, all my other bill were late and I accrued late fees, for which I feel they need to pay.Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
Prosper states that there was no loan application but yet in the original email I received, it says I was denied and they even disclose my credit score. How is that possible? This is contradicting!!! How can you deny a loan application that I never signed for but yet they say that I was denied and even list my score and the reasons for the denial ???
I don’t want nor do I have the time to continue this back and forth game, I am requesting a formal signed letter from Propsper’s administrator or whomever has the authority where it states there was no loan application ever signed by me and in no way shape or firm shall it be considered a pull on my credit for future purposes. I do not want this in email format.
Sincerely,Yvonne[redacted]
Dear [redacted],
On September 27th, you requested that Prosper no longer contact you. Prosper ceased contact at that time per your request. As an agent advised you on January 26th, your loan has been sold.
In order to resolve your complaint, you'll need to contact the...
company that owns your loan to resolve this issue. Please contact the company that now owns your loan to discuss settlement options and the servicing of the loan. Prosper will provide this complaint to the company that currently owns your loan. If you do not have their contact information please email us at [redacted] or call us at [redacted] we'll be happy to provide you with that information.
Complaint: [redacted]I apologize, but it was legally advised that correspondence only be placed in writing via email and/or mail which has been provided various times. Please let me know the status of this claim at your earliest and direct further questions to [redacted]. Thank you in advance.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/11/20) */
Hi [redacted],
We apologize for the negative experience. We received inquiries regarding set-up of the account to sell notes, and sent instructions back to the email address on file on the following...
dates:
11/07/2014
11/17/2014
11/12/2015
Due to the current Prosper account set-up, there are additional steps needed before accessing the secondary trading platform. If you did not receive these instructions please let us know by emailing [redacted]@prosper.com.
We have attempted to reach you by phone this week but were unsuccessful. Please reach out to our Investor Team directly for further resolution, the phone number was provided in the voicemail. We will be able to assist in the account set up.
We regret this did not meet your expectations and look forward to working with you to gain access.
Regards,
[redacted]-[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Complaint: [redacted]I am rejecting this response because: Their answer is a joke! No bank that I know or mortgage company for that matter would not accept a W-2 or letter from the company as proof of income. No one ever asked me in 73 years where it was going and I have purchased a lot of homes in my lifetime.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/08/31) */
We regret the negative experience. We are happy to discuss the reasons for account termination further with Mr. [redacted]. We have attempted to contact the wireless phone number provided to us in the application but were unable to reach Mr. [redacted]. ...
Please note, we are unable to call the phone number on file with this complaint as it is registered to someone other than the Prosper account holder. Prosper takes security very seriously and rest assured your documents are secure. Prosper does not sell personal identifying information to third parties.
[redacted]-
A payoff quote has been sent to you along with an explanation of next steps. We apologize for the delay processing the payoff quote, and look forward to working with you to complete the payoff process.
We appreciate your business.
Prosper Client Services
reaching out to us regarding this issue. We have attempted to contact you to request more information and apologize for the frustration. Can you please respond to the email or call us at 866-615-6319? We look forward to working with you in this matter.
Prosper Client Services
Initial Business Response /* (1000, 5, 2016/01/05) */
Ms. [redacted],
We're sorry to hear about this ordeal. Prosper has escalated this complaint to our Fraud department for investigation. A customer service agent will reach out to you and provide you with an update on your situation. Prosper takes...
issues with fraud very seriously. If you haven't already done so, please report this to your local law enforcement. They should be able to assist you with this issue.
Regards,
Prosper Client Services
[redacted]
Thank you for reaching out to us regarding your concern. The email you received was sent from Prosper in response to a loan request submitted in your name, which may have come through one of Prosper’s partners’ websites or through Prosper directly.
Should you have...
any additional questions, please call us at [redacted] or email us at [redacted]
Dear [redacted]-
We apologize for the frustration you have experienced while working to complete the loan process. As we are an online company, we do require account holders to have ongoing access to the email address associated with their Prosper account.
While completing our review process to...
complete the loan, we do require legible versions of documents. Unfortunately, it sounds like some of the items we received were not able to be reviewed and we needed to request that a better image be sent. We have multiple ways that requested information can be sent to us; faxing is not a requirement.
We would love to work with you to complete the loan process. If you are interested in learning more about our other options for how the documents can be sent (likely without cost) please do reach out. We can be reached at 866-615-6319, or by email at [email protected].
Prosper Client Services
Dear [redacted],
We apologize for the experience that you had with the loan application process. We appreciate your openness in discussing your concerns with us and appreciate your interest in Prosper.
Prosper Client Services
Dear Christopher,Thank you for following up with us regarding this issue. We apologize for the inconvenience. Prosper has taken steps to correct the application of the payments on your account and update your credit reporting. If you would like to remove the restriction on phone calls you placed with us, please contact us by phone at [redacted]Sincerely,Prosper Client Services
Complaint: [redacted]I am rejecting this response because: I asked to know why and you just never answer me. Each time you just say you needed more. I want to know why a W2 and a letter from the company was not good enough. Any bank I ever dealt with would accept either of those as proof of income but not you. Why??????Sincerely,[redacted]
Dear [redacted]-
We apologize for the frustration that you have had while paying off your Prosper loan. Both your Prosper account and Experian have been updated to reflect that the account as paid in full and not late.
We appreciate your business and hope that you have a fantastic rest of the...
year.
Prosper Client Services
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Initial Business Response /* (1000, 6, 2015/12/07) */
Hi [redacted],
We regret the negative experience you've had with billpay payments. A senior agent has been assigned to your account and will be in contact shortly. We look forward to speaking with you.
Regards,
[redacted]...
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted]I am rejecting this response because: I have not spoke to anyone Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only because I made a complaint to you did they refund the entire amount. The told me since it was so close to due date they were only going to refund me half I still do not have the letter promised, that because of their error and having to wait almost a month for the refund, all my other bill were late and I accrued late fees, for which I feel they need to pay.Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:
Prosper states that there was no loan application but yet in the original email I received, it says I was denied and they even disclose my credit score. How is that possible? This is contradicting!!! How can you deny a loan application that I never signed for but yet they say that I was denied and even list my score and the reasons for the denial ???
I don’t want nor do I have the time to continue this back and forth game, I am requesting a formal signed letter from Propsper’s administrator or whomever has the authority where it states there was no loan application ever signed by me and in no way shape or firm shall it be considered a pull on my credit for future purposes. I do not want this in email format.
Sincerely,Yvonne[redacted]
Dear [redacted],
On September 27th, you requested that Prosper no longer contact you. Prosper ceased contact at that time per your request. As an agent advised you on January 26th, your loan has been sold.
In order to resolve your complaint, you'll need to contact the...
company that owns your loan to resolve this issue. Please contact the company that now owns your loan to discuss settlement options and the servicing of the loan. Prosper will provide this complaint to the company that currently owns your loan. If you do not have their contact information please email us at [redacted] or call us at [redacted] we'll be happy to provide you with that information.
Sincerely,Prosper Client Services
Complaint: [redacted]I apologize, but it was legally advised that correspondence only be placed in writing via email and/or mail which has been provided various times. Please let me know the status of this claim at your earliest and direct further questions to [redacted]. Thank you in advance.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/11/20) */
Hi [redacted],
We apologize for the negative experience. We received inquiries regarding set-up of the account to sell notes, and sent instructions back to the email address on file on the following...
dates:
11/07/2014
11/17/2014
11/12/2015
Due to the current Prosper account set-up, there are additional steps needed before accessing the secondary trading platform. If you did not receive these instructions please let us know by emailing [redacted]@prosper.com.
We have attempted to reach you by phone this week but were unsuccessful. Please reach out to our Investor Team directly for further resolution, the phone number was provided in the voicemail. We will be able to assist in the account set up.
We regret this did not meet your expectations and look forward to working with you to gain access.
Regards,
[redacted]-[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Complaint: [redacted]I am rejecting this response because: Their answer is a joke! No bank that I know or mortgage company for that matter would not accept a W-2 or letter from the company as proof of income. No one ever asked me in 73 years where it was going and I have purchased a lot of homes in my lifetime.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/08/31) */
We regret the negative experience. We are happy to discuss the reasons for account termination further with Mr. [redacted]. We have attempted to contact the wireless phone number provided to us in the application but were unable to reach Mr. [redacted]. ...
Please note, we are unable to call the phone number on file with this complaint as it is registered to someone other than the Prosper account holder. Prosper takes security very seriously and rest assured your documents are secure. Prosper does not sell personal identifying information to third parties.
[redacted]-
A payoff quote has been sent to you along with an explanation of next steps. We apologize for the delay processing the payoff quote, and look forward to working with you to complete the payoff process.
We appreciate your business.
Prosper Client Services
Unfortunately, Prosper was unable to identify you as an individual with whom we can do business. We apologize we cannot be of service.
Dear Ms. Garwood,
Thank you for...
reaching out to us regarding this issue. We have attempted to contact you to request more information and apologize for the frustration. Can you please respond to the email or call us at 866-615-6319? We look forward to working with you in this matter.
Prosper Client Services
Initial Business Response /* (1000, 5, 2016/01/05) */
Ms. [redacted],
We're sorry to hear about this ordeal. Prosper has escalated this complaint to our Fraud department for investigation. A customer service agent will reach out to you and provide you with an update on your situation. Prosper takes...
issues with fraud very seriously. If you haven't already done so, please report this to your local law enforcement. They should be able to assist you with this issue.
Regards,
Prosper Client Services
[redacted]
Dear Choua,
Thank you for reaching out to us regarding your concern. The email you received was sent from Prosper in response to a loan request submitted in your name, which may have come through one of Prosper’s partners’ websites or through Prosper directly.
Should you have...
any additional questions, please call us at [redacted] or email us at [redacted]
Sincerely,
Prosper Client Services