November 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # ***- Modou D***
Dear Ms*** We have completed the investigation of MrD*** complaint regarding his recent purchase We have issued a check for the $in questionThe manufacturer holds all responsibility in this even if they file for bankruptcyHowever, sine this was brought to our attention so quickly after the date of purchase, we made an exception to our return policyThe check should arrive within 10-business days As such, we have closed our file We apologize to MrDiagne and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Specialist, Regulatory Complaints Email: Tammie.S***
September 14,
Revdex.com
Attn: Nita ***
North Wabash Ave., Suite
Chicago, IL
Our File No: ***
Revdex.com Case #: *** /Eric and Joy ***
Via: n***@chicago.Revdex.com.org
Dear Ms***,
This letter serves to confirm that Sears Home
Improvement products, Inc(SHIP) has been in contact with Mrand Mrs***On August 26, an inspection was completed and today I received a detailed report with the items that need to be servicedCurrently I am working with my local office on scheduling a service to address the itemsOnce the service is done, I will update you accordingly
Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at 407-551-or via email at rogelia.***@searshomepro.com
Sincerely,
Rogelia ***
SHIP/HI Regulatory Complaint Specialist
cc: Eric and Joy ***
June 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** * *** Dear *** *** We have completed our investigation of Ms*** complaint regarding the service on her refrigerator
After reviewing the service history and discussing the issue with Ms***, we authorized her for a replacement of the refrigerator under the terms of her Service Smart Agreement (SSA)She has been provided with the necessary information to select a new refrigerator with the $replacement store voucher, and she has my direct contact information in the event that she requires further assistanceWe have also processed the food loss up to the $limit that is allowed under the terms and conditions of the SSAAt this time, since it was our understanding that this resolution met with Ms*** approval, we have closed our file We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
January 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal complaint to the previous response provided After receiving an update from Mr*** advising that he had returned the item, we verified via *** that the merchandise was received at the warehouseTherefore, we have issued a full refund of $back to his *** account ending in ***Mr*** can expect to see the credit post to his account within to business daysFor Mr*** records the return receipt number is *** Since a full refund has been processed, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: My request to speak with a supervisor was not addressedNo supervisor has called me or sent me an email apologizingI still do not believe a gift card has been sent to me, since I was told that once a gift card has been processed I would receive a tracking numberI have not received any correspondence from Sears/KMart that any gift card has been sentThis is the same story I've been told for months so I do not think they will do as they say
Sincerely,
Dianne ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I updated this matter with the Revdex.com after I got my refund promised I'm not sure why this stayed ongoingAlthough I am totally unhappy about the way the entire situation was handled after it FINALLY made it to the higher ups
(with the help of my bank) it was finally taken care ofThank you Revdex.com
Initial Business Response /* (1000, 5, 2015/09/03) */
September 3,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms.***
We have completed the investigation of Ms*** complaint
regarding her dissatisfaction with our customer service and the amount of her refund
It is unfortunate that we failed Ms*** expectations when she recently purchased a treadmill from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, a refund of $was issued to Ms*** account ending in on September 3, Ms*** should be able to view the refund within to business days and is welcome to contact Regulatory Complaint Specialist *** at XXX-XXX-XXXX if she needs any further assistance with this issueAt this time, we can only reiterate that we truly regret any inconvenience she may have experiencedWe hope that in the future Ms*** will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed, since we have noted Ms*** comments and the requested refund has been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund of $has been posted to my Sears Credit Card account and the $late fee has been reversedThe account now shows a credit balance of $As soon as ***, the card issuer, sends me a check for this balance, I will be financially restored to my position before the unfortunate purchase
I appreciate the Revdex.com and Sears working together to resolve this issueI hope Sears will use this situation as an opportunity to review their procedures and their relationships with all vendor partnersMost of my frustrations were caused by talking with people who didn't work for Sears and didn't have any apparent authority to correct the problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Evelyn M***
June 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her sewing
machine According to our records, a gift card for the value of the sewing machine or $was issued to Ms*** previouslyPerhaps it was lost in the mailRegardless, we have reissued the gift card and it should arrive within 10-business days We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** S *** #*** Dear Ms***: We have completed the investigation of Ms***’s latest rebuttal regarding a car battery purchased from the Sears Auto Center in La JollaSears stance on this issue remains unchangedAs we stated on two occasions, the only way for Sears to properly test the battery and charging system is for Ms*** to bring the vehicle into the Auto Center for testingWe reiterate that if the battery is found to be defective, Sears Auto Center will take the appropriate action and replace it under the manufacturer’s warrantyAt this time the battery has not met the criteria for replacement Since we have reiterated that the only way we can assist Ms*** is for her to bring the vehicle into the Auto Center, we ask that this complaint remain closed We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tim O***
Complaint: ***
I am rejecting this response because:As the business claims $was delivery charge and $was for the assembly which they want to refundThe delivery was free$was charged for assembly onlyThat needs to be fully refundedThe machine was not fully assembledAll the screws were left looseMy daughter almost fell from it as the machine was wiggling too muchI had called the customer service on 2/where I discovered the problemThey refuse to help and said assembly is only warrantied for days since it was assemble on 1/17/Few uses of the machine made the machine almost fall apart because of bad assemblyThat's what prompted me to file complain with Revdex.comI still did not hear back and had to have someone come in and reassembleI want the full refund for the assembly since it was not done properly and put my family to risk of getting hurtIf you check the website now, the delivery is free on all elliptical machines over $
Sincerely,
*** ***
December 29, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Erica L*** - # Dear Ms***: We have completed the investigation of Ms*** complaint regarding her dryerFirst, we would like to apologize to Ms***
for failing her expectations in regard to her recently purchased dryer. Upon researching Ms*** complaint, we found that she had contacted several customer service groups prior to filing this complaint with your agency. Our records show that Ms*** was advised that her dryer was not eligible for an exchange due to the purchase being outside Sears’ 30-day return policy timeframe and that she would need to have a Sears technician repair the unit. On December 15, 2015, a technician examined Ms*** dryer and subsequently ordered a control board. Notes from the service order show that the follappointment scheduled to install the part was canceled due to the dryer now working. Additionally, Kayla *** with Customer Solutions spoke with Ms*** on December 26, 2015, and confirmed that the dryer was working properly at this time. As a conciliatory gesture, Ms*** offered Ms*** laundry reimbursement. Since the concession had not yet been processed, our office submitted a check request for $on December 29, 2015, to fulfill the promised resolution and reimburse Ms*** for her out-of-pocket expenses during the two weeks that she could not use her dryerMs*** should receive the aforementioned check within the next two weeks. In the interim, since it is our understanding that Ms*** does not require any assistance at this time, we ask that this matter be closedAgain, we apologize to Ms*** and we appreciate the opportunity to address this matterSincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Deena ***
April 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms* *** complaint regarding her dissatisfaction with our
customer service and alleged duplicate charges to her account It is unfortunate that we failed Ms*** expectations when she recently visited our Kmart StoreWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our records indicate that an investigation was completed and the charges to Ms*** account were corrected. Our records also show that our customer service team issued 50,(equivalent to $50.00) Shop Your Way Points to Ms*** on March 18, 2017, and 20,points on March 11, 2017, as an apology. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We hope that in the future Ms*** will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
August 31, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his SYWR account and his recent transactions. It seems Mr*** feels he is due more points than what he has received recentlyWe reviewed his transactions, but did not see anything amiss However, we did see some bonus points he was offered, but failed to use before they expiredWe could also see that Mr*** had recently returned some merchandiseIf a return is done, any points earned from that sale are removed from the accountThat said, we would be willing to discuss the matter with Mr*** if he wishesHe may contact store manager, *** *** during business hours at (*** *** In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** *** Specialist, Regulatory ComplaintsTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
James ***
January 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with
our customer service and non-receipt of a refund for her cancelled sears.com order It is unfortunate that we failed Ms*** expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Our records indicate that Ms*** was provided with a sales adjustment of $on November 28, 2016, as an apology and incentive to keep her order However, on December 9, 2016, she requested a full refund. Therefore, a credit of $was issued on December 17, 2016, and an additional credit of $was issued on January 13, 2017, to refund the full total charged to her Sears *** ending in *** Ms*** is welcome to reply to our email if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms*** comments and the requested refund has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Complaint: ***
I am rejecting this response because: The Warranty was sent to me by Sears but somehow they have no obligation with this nowWhen people try to use the warranty they push on you, this is what happensIt's their word against mineI don't want any further calls from Sears or their warranty companyThis filing was a total waste of my time.
Sincerely,
Kathleen H***
Initial Business Response /* (1000, 5, 2015/09/28) */
***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
Re: ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding Sears Auto
Center
*** Manager of the*** Sears
Auto Center, provided the following response:
After receiving Mr*** complaint I contacted him to discuss his concernsI explained to Mr.*** what we did when his vehicle was in the auto centerAs a gesture of good customer service we have provided Mr.*** with a refund for the diagnostic fee of $Moving forward, if I can be of any additional service to Mr.***, he can contact me at XXX-XXX-XXXXThat said, we ask that this complaint be closed
We apologize to Mr.*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Claims Specialist
Sears Holdings Corporation
***@searshc.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Some effort was made to make reparation for my lost timeThe staff and management at Sears was professional and courteous throughout our interaction
November 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # ***- Modou D***
Dear Ms*** We have completed the investigation of MrD*** complaint regarding his recent purchase We have issued a check for the $in questionThe manufacturer holds all responsibility in this even if they file for bankruptcyHowever, sine this was brought to our attention so quickly after the date of purchase, we made an exception to our return policyThe check should arrive within 10-business days As such, we have closed our file We apologize to MrDiagne and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Specialist, Regulatory Complaints Email: Tammie.S***
September 14,
Revdex.com
Attn: Nita ***
North Wabash Ave., Suite
Chicago, IL
Our File No: ***
Revdex.com Case #: *** /Eric and Joy ***
Via: n***@chicago.Revdex.com.org
Dear Ms***,
This letter serves to confirm that Sears Home
Improvement products, Inc(SHIP) has been in contact with Mrand Mrs***On August 26, an inspection was completed and today I received a detailed report with the items that need to be servicedCurrently I am working with my local office on scheduling a service to address the itemsOnce the service is done, I will update you accordingly
Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at 407-551-or via email at rogelia.***@searshomepro.com
Sincerely,
Rogelia ***
SHIP/HI Regulatory Complaint Specialist
cc: Eric and Joy ***
June 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** * *** Dear *** *** We have completed our investigation of Ms*** complaint regarding the service on her refrigerator
After reviewing the service history and discussing the issue with Ms***, we authorized her for a replacement of the refrigerator under the terms of her Service Smart Agreement (SSA)She has been provided with the necessary information to select a new refrigerator with the $replacement store voucher, and she has my direct contact information in the event that she requires further assistanceWe have also processed the food loss up to the $limit that is allowed under the terms and conditions of the SSAAt this time, since it was our understanding that this resolution met with Ms*** approval, we have closed our file We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
January 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal complaint to the previous response provided After receiving an update from Mr*** advising that he had returned the item, we verified via *** that the merchandise was received at the warehouseTherefore, we have issued a full refund of $back to his *** account ending in ***Mr*** can expect to see the credit post to his account within to business daysFor Mr*** records the return receipt number is *** Since a full refund has been processed, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: My request to speak with a supervisor was not addressedNo supervisor has called me or sent me an email apologizingI still do not believe a gift card has been sent to me, since I was told that once a gift card has been processed I would receive a tracking numberI have not received any correspondence from Sears/KMart that any gift card has been sentThis is the same story I've been told for months so I do not think they will do as they say
Sincerely,
Dianne ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I updated this matter with the Revdex.com after I got my refund promised I'm not sure why this stayed ongoingAlthough I am totally unhappy about the way the entire situation was handled after it FINALLY made it to the higher ups
(with the help of my bank) it was finally taken care ofThank you Revdex.com
Initial Business Response /* (1000, 5, 2015/09/03) */
September 3,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms.***
We have completed the investigation of Ms*** complaint
regarding her dissatisfaction with our customer service and the amount of her refund
It is unfortunate that we failed Ms*** expectations when she recently purchased a treadmill from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, a refund of $was issued to Ms*** account ending in on September 3, Ms*** should be able to view the refund within to business days and is welcome to contact Regulatory Complaint Specialist *** at XXX-XXX-XXXX if she needs any further assistance with this issueAt this time, we can only reiterate that we truly regret any inconvenience she may have experiencedWe hope that in the future Ms*** will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed, since we have noted Ms*** comments and the requested refund has been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund of $has been posted to my Sears Credit Card account and the $late fee has been reversedThe account now shows a credit balance of $As soon as ***, the card issuer, sends me a check for this balance, I will be financially restored to my position before the unfortunate purchase
I appreciate the Revdex.com and Sears working together to resolve this issueI hope Sears will use this situation as an opportunity to review their procedures and their relationships with all vendor partnersMost of my frustrations were caused by talking with people who didn't work for Sears and didn't have any apparent authority to correct the problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Evelyn M***
June 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her sewing
machine According to our records, a gift card for the value of the sewing machine or $was issued to Ms*** previouslyPerhaps it was lost in the mailRegardless, we have reissued the gift card and it should arrive within 10-business days We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** S *** #*** Dear Ms***: We have completed the investigation of Ms***’s latest rebuttal regarding a car battery purchased from the Sears Auto Center in La JollaSears stance on this issue remains unchangedAs we stated on two occasions, the only way for Sears to properly test the battery and charging system is for Ms*** to bring the vehicle into the Auto Center for testingWe reiterate that if the battery is found to be defective, Sears Auto Center will take the appropriate action and replace it under the manufacturer’s warrantyAt this time the battery has not met the criteria for replacement Since we have reiterated that the only way we can assist Ms*** is for her to bring the vehicle into the Auto Center, we ask that this complaint remain closed We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tim O***
Complaint: ***
I am rejecting this response because:As the business claims $was delivery charge and $was for the assembly which they want to refundThe delivery was free$was charged for assembly onlyThat needs to be fully refundedThe machine was not fully assembledAll the screws were left looseMy daughter almost fell from it as the machine was wiggling too muchI had called the customer service on 2/where I discovered the problemThey refuse to help and said assembly is only warrantied for days since it was assemble on 1/17/Few uses of the machine made the machine almost fall apart because of bad assemblyThat's what prompted me to file complain with Revdex.comI still did not hear back and had to have someone come in and reassembleI want the full refund for the assembly since it was not done properly and put my family to risk of getting hurtIf you check the website now, the delivery is free on all elliptical machines over $
Sincerely,
*** ***
December 29, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Erica L*** - # Dear Ms***: We have completed the investigation of Ms*** complaint regarding her dryerFirst, we would like to apologize to Ms***
for failing her expectations in regard to her recently purchased dryer. Upon researching Ms*** complaint, we found that she had contacted several customer service groups prior to filing this complaint with your agency. Our records show that Ms*** was advised that her dryer was not eligible for an exchange due to the purchase being outside Sears’ 30-day return policy timeframe and that she would need to have a Sears technician repair the unit. On December 15, 2015, a technician examined Ms*** dryer and subsequently ordered a control board. Notes from the service order show that the follappointment scheduled to install the part was canceled due to the dryer now working. Additionally, Kayla *** with Customer Solutions spoke with Ms*** on December 26, 2015, and confirmed that the dryer was working properly at this time. As a conciliatory gesture, Ms*** offered Ms*** laundry reimbursement. Since the concession had not yet been processed, our office submitted a check request for $on December 29, 2015, to fulfill the promised resolution and reimburse Ms*** for her out-of-pocket expenses during the two weeks that she could not use her dryerMs*** should receive the aforementioned check within the next two weeks. In the interim, since it is our understanding that Ms*** does not require any assistance at this time, we ask that this matter be closedAgain, we apologize to Ms*** and we appreciate the opportunity to address this matterSincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Deena ***
April 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms* *** complaint regarding her dissatisfaction with our
customer service and alleged duplicate charges to her account It is unfortunate that we failed Ms*** expectations when she recently visited our Kmart StoreWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our records indicate that an investigation was completed and the charges to Ms*** account were corrected. Our records also show that our customer service team issued 50,(equivalent to $50.00) Shop Your Way Points to Ms*** on March 18, 2017, and 20,points on March 11, 2017, as an apology. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced We hope that in the future Ms*** will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed, since we have noted Ms*** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
August 31, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his SYWR account and his recent transactions. It seems Mr*** feels he is due more points than what he has received recentlyWe reviewed his transactions, but did not see anything amiss However, we did see some bonus points he was offered, but failed to use before they expiredWe could also see that Mr*** had recently returned some merchandiseIf a return is done, any points earned from that sale are removed from the accountThat said, we would be willing to discuss the matter with Mr*** if he wishesHe may contact store manager, *** *** during business hours at (*** *** In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** *** Specialist, Regulatory ComplaintsTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
James ***
January 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with
our customer service and non-receipt of a refund for her cancelled sears.com order It is unfortunate that we failed Ms*** expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Our records indicate that Ms*** was provided with a sales adjustment of $on November 28, 2016, as an apology and incentive to keep her order However, on December 9, 2016, she requested a full refund. Therefore, a credit of $was issued on December 17, 2016, and an additional credit of $was issued on January 13, 2017, to refund the full total charged to her Sears *** ending in *** Ms*** is welcome to reply to our email if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Ms*** comments and the requested refund has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Complaint: ***
I am rejecting this response because: The Warranty was sent to me by Sears but somehow they have no obligation with this nowWhen people try to use the warranty they push on you, this is what happensIt's their word against mineI don't want any further calls from Sears or their warranty companyThis filing was a total waste of my time.
Sincerely,
Kathleen H***
Initial Business Response /* (1000, 5, 2015/09/28) */
***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
Re: ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding Sears Auto
Center
*** Manager of the*** Sears
Auto Center, provided the following response:
After receiving Mr*** complaint I contacted him to discuss his concernsI explained to Mr.*** what we did when his vehicle was in the auto centerAs a gesture of good customer service we have provided Mr.*** with a refund for the diagnostic fee of $Moving forward, if I can be of any additional service to Mr.***, he can contact me at XXX-XXX-XXXXThat said, we ask that this complaint be closed
We apologize to Mr.*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Claims Specialist
Sears Holdings Corporation
***@searshc.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Some effort was made to make reparation for my lost timeThe staff and management at Sears was professional and courteous throughout our interaction