(The consumer indicated he/she ACCEPTED the response from the business.)
once I receive confirmation that I have no outstanding balance and my credit has been issued, I will consider the issue resolved
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** * *** *** Dear MsV*** We have completed our investigation of MsA*** complaint regarding her refrigerator MsA*** was authorized for a
replacement by the protection agreement benefits department under the terms and conditions of the MPAIf MsA*** is still in need of assistances she need only contact the benefits office directly at *** and reference case # *** Since MsA*** was authorized for a replacement as was her request we have closed this case We apologize to MsA*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have not received the $yet, hopefully there will be no problem with thatThis is a one time offer and solution for nowIn the future the problem of getting local service remainsI was pleased that Sear's did actually respond and made some effort to rectify this situation
Sincerely,
Beverly C***
April 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** ** *** *** *** *** We have completed the investigation of *** ***
complaint regarding his SYWR account First of all, we want to note that the Terms of Use for the SYWR program note that “points have no cash value and may not be redeemed for cash.” That said, we would like to apologize to *** *** there was an error and the $was added to accounts, but with a day delayWe attempted to fix it, but couldn’t remove points that hadn't posted yetWe had been telling our members when the points would post and post have been fine as long as they post on that date*** *** points were set to post todayHowever, we manually added $worth of points on March 29, Mr*** may want to monitor his account as it is possible that he may get double pointsIf that happens, we will allow Mr*** to keep both as a gesture of appreciation for his patronageIn light of the aforementioned information, we respectfully ask that this matter be closedAgain, we apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to comp*aint ID ***, and find that this reso*ution is satisfactory to me
Sincere*y,
Jeffrey ***
October 13,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # - Tom ***
Dear Ms***:
We have completed our investigation of Mr***'s
complaint regarding repairs for his mower
It is unfortunate that we failed Mr***'s expectations regarding his recent repair experienceWe value Mr***'s patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be avertedWe can only reiterate that we do not condone how he was treated and that we truly regret that the misinformation he received regarding his repair caused him any inconvenienceWe were willing to refund Mr*** the $diagnostic fee but it is our understanding that he has disputed the charges with his bank; Mr*** was informed by the Cardepartment that we would be accepting the charge backIf Mr*** has not received credit for the $he may contact me directly and we will be happy to assist in the refundSince we have addressed Mr***'s concerns and noted his candid feedback we have closed our case
We apologize to r*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Vanessa.L.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Whitney *** #*** Dear Ms***: We have completed the investigation of Ms***’ complaint regarding a refrigerator purchased from SearsSears will be processing an
in warranty exchange of Ms*** refrigerator once she returns home from a long weekend I have spoken to Ms*** and she is aware of what information I need so that I can process the exchangeMs*** has my email address and office phone number and has agreed to contact me once she has selected a replacement refrigeratorAt this time, since we have noted our response to Ms*** concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
August 30, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Bernard T*** - # *** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding a recent
dishwasher repair First, we would like to apologize to Mr*** for failing his expectations in regard to his recent service callWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Since there appears to have been a misunderstanding regarding the labor charges for Mr***’s second repair, we have processed a refund of the initial service call - $73.60, for customer satisfaction. Mr*** should see a credit post to his Visa account ending in *** within the next five to seven business days. With that said, since we have processed a refund for more than Mr*** requested ($rather than $59.00); we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms* *** complaint regarding Sears Home
Services and repairs to her gas rangeSears has authorized the replacement of the range noted in Ms*** complaintAll Ms*** needs to do is go to her local Sears store and advise her sales associate that her range has been approved for replacementThe sales associate will assist in ordering the range and processing the delivery/hookupSince we have authorized Ms*** range for replacement, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Complaint: ***
I am rejecting this response because:the issue does not follow under any of the issues on page 19.popping- contraction/expansion of inside walls,especially during initial cool down.NOT! It does it all the time opening door 1/of way to full open and was told by the very first tech that came out(BRUCE )it was a interior panel was loose and is a manufacture defect and they would replace because it is still under warranty.And in my owners manual page days it has year warranty against any defects in material or workmanship.Not days like you are saying.Does not state that anywhere in my owners manual!
Sincerely,
Troy ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re* *** * *** * *** Dear *** *** We have not fully completed our investigation of Mr* *** complaint regarding service experience We apologize for the
delay in responding to this complaintWe are currently waiting the completion of service for Mr* *** air compressorWe requested Mr*** return the air compressor for serviceAs of September 8, he had not done so yet but was planning to drop it off on Friday September 9, We will continue to monitor this situationWith that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If Mr* *** issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
July 13,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9*** - Enyina ***
Dear Ms***:
We have completed our investigation of Mr***'s complaint regarding the service on his refrigerator
After reviewing the service
history and discussing the issue with our service department we have authorized a replacement of the refrigeratorMr*** had been informed of this offer and has been provided with the necessary information to select a new refrigeratorHe understands that once he makes his selection we will process the replacement in my officeAt this time we are waiting for Mr*** to make his selection and he has been provided with my direct contact informationSince it was our understanding that this resolution met with Mr***'s approval, we have closed our file
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
512*** direct
Vanessa.L.***@searshc.com
(The consumer indicated he/she ACCEPTED the response from the business.)
We will accept the exchange at we will cover the difference of $as stated in the response from the business
February 10, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal regarding non-receipt of a refund for her kmart layaway and her change of address We confirmed that the refund check Kmart previously issued to Ms*** has not been cashed. Therefore, a new check in the amount of $was created and mailed to her on February 8, 2017. Ms*** is expected to receive the check within no more than fifteen business days from the reissue date and she is welcome to contact Regulatory Complaint Specialist *** *** at *** if she has any further questions about this issue or her checkWe respectfully ask to have this matter closed since we have noted Ms*** comments and her refund check has been reissued We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
June 7,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Mr*** complaint regarding his power washer that
has failed
Upon receiving Mr*** complaint, we escalated his concerns to *** ***, Lead CarRepair Associate, who states that the same oil in the unit from the time Mr*** purchased it which means the oil is a year old at this point. The owners manual states to change the oil after the first hours of use then again at hours or yearly. If there are any issues with the power washer at this time, Mr*** will need to have the unit repaired. That being said, because we have addressed Mr*** complaint, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
July 13,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 94*** - Rebecca ***
Dear Ms***,
We have completed the investigation of Ms
***'s complaint regarding her recent online order
We would first like to apologize for any inconvenience Ms*** may have experiencedWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we have sent feedback to Sears Online Solutions for not resolving this matter when Ms*** initially called in regarding this matterOur records show that Customer Solutions issued 40,Shop Your Way Reward points on June 23, 2015, for the refund of $and for the delay in receiving the refundFinally, we have processed the remaining refund of $back to Ms***'s Visa debit card ending in The credit should reflect in her account within to business daysAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer serviceIn the interim, we have noted Ms***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
August 3, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Coskun *** - # *** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Parts Direct First, we would like
to apologize to Mr*** for failing his expectations in regard to the part order he recently placedWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted Penny *** with Parts Direct for assistance. Ms*** responded that she issued a full refund to Mr*** Visa account on August 3, 2016, so he should see a credit in the amount of $post in the next five to seven days. Additionally, Mr*** can discard the part. With that said, since we have documented Mr*** concerns and issued the aforementioned refund, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: The response is incorrect and illogical. I hired Sears to do a job which was not completed as agreed upon by BOTH partiesI hired Sears to reface my cabinets, install drawers into an existing island, shorten the height of the island and SHORTEN the countertop on the island (not EXTEND the countertop, please get your facts straight) Sears said they could perform all of these services and would do so professionally If Sears could not perform these services they should not have committed to the job.Why didn't the salesman or installers tell me the drawers wouldn't work? If I was speaking with "professionals," as Sears advertises they are, then they should have advised me that this could not be doneIf someone would have said it could not be done I would not have hired sears to do the job for $14KIt is illogical for you to say that it is my fault the drawers do not workI hired YOU to do the job which was not completed as agreed upon.It is now months since you installed the drawers and we are still going back and forthDo what is right and refund me for the cost of installing the drawers as well as for me to be able to hire a Professional to fix it
Sincerely,
Juan ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal We have reviewed both our response and Ms*** rebuttal, and we do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied our reply to her complaint requesting food loss reimbursement from our decision remains the sameMs*** refrigerator did not have a mechanical failure as is stated in her terms and conditions nor do we have any documentation that she was offered food loss coverage in We would also like to point out that the food loss coverage was not $in this is a recent upgrade that was applied to the Sears service agreement in Since we have explained that our decision remains the same we have closed this case We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
September 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear MsV*** We have completed the investigation of MsB*** complaint regarding the charges for a recent
dishwasher repair First, we would like to apologize to MsB*** for failing her expectations in regard to her dishwasher repairUpon reviewing MsB*** service order, we confirmed that she was charged $to replace her front dishwasher wheels; this charge incorporated the $trip fee and $labor charge. We would like to clarify that our charges for service are based on job codes and not on hourly rates. This is very common in the repair industry. In fact, even service organizations that charge an hourly rate usually charge a minimum of one hour, so if their hourly rate for a repair is $125.00, they charge $whether the service took minutes or an hour. It is also important to understand that our job codes incorporate many factors, including the time spent to do the job, the training and tools for the technician to be able to perform the repair, the likelihood of the need for additional trips, the gas and labor to get to a customer’s home, and other incidentals. For consistency sake, all of our consumers are charged the same rate for comparable jobs. In this way, our customers are not penalized if it takes their technician an inordinate amount of time to complete a simple repair or for when a technician has to order a part and make a second trip to install that part. With that said, as a one-time courtesy, we have processed a refund of $for MsB***. A check for $was issued on September 7, 2017, so MsB*** should receive it in the next seven to ten business daysIn summary, since we have documented MsB*** concerns with the repair process and provided her with the aforementioned remuneration, we ask that this matter be closed Again, we apologize to MsB*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
once I receive confirmation that I have no outstanding balance and my credit has been issued, I will consider the issue resolved
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** * *** *** Dear MsV*** We have completed our investigation of MsA*** complaint regarding her refrigerator MsA*** was authorized for a
replacement by the protection agreement benefits department under the terms and conditions of the MPAIf MsA*** is still in need of assistances she need only contact the benefits office directly at *** and reference case # *** Since MsA*** was authorized for a replacement as was her request we have closed this case We apologize to MsA*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have not received the $yet, hopefully there will be no problem with thatThis is a one time offer and solution for nowIn the future the problem of getting local service remainsI was pleased that Sear's did actually respond and made some effort to rectify this situation
Sincerely,
Beverly C***
April 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** ** *** *** *** *** We have completed the investigation of *** ***
complaint regarding his SYWR account First of all, we want to note that the Terms of Use for the SYWR program note that “points have no cash value and may not be redeemed for cash.” That said, we would like to apologize to *** *** there was an error and the $was added to accounts, but with a day delayWe attempted to fix it, but couldn’t remove points that hadn't posted yetWe had been telling our members when the points would post and post have been fine as long as they post on that date*** *** points were set to post todayHowever, we manually added $worth of points on March 29, Mr*** may want to monitor his account as it is possible that he may get double pointsIf that happens, we will allow Mr*** to keep both as a gesture of appreciation for his patronageIn light of the aforementioned information, we respectfully ask that this matter be closedAgain, we apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to comp*aint ID ***, and find that this reso*ution is satisfactory to me
Sincere*y,
Jeffrey ***
October 13,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # - Tom ***
Dear Ms***:
We have completed our investigation of Mr***'s
complaint regarding repairs for his mower
It is unfortunate that we failed Mr***'s expectations regarding his recent repair experienceWe value Mr***'s patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be avertedWe can only reiterate that we do not condone how he was treated and that we truly regret that the misinformation he received regarding his repair caused him any inconvenienceWe were willing to refund Mr*** the $diagnostic fee but it is our understanding that he has disputed the charges with his bank; Mr*** was informed by the Cardepartment that we would be accepting the charge backIf Mr*** has not received credit for the $he may contact me directly and we will be happy to assist in the refundSince we have addressed Mr***'s concerns and noted his candid feedback we have closed our case
We apologize to r*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Vanessa.L.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Whitney *** #*** Dear Ms***: We have completed the investigation of Ms***’ complaint regarding a refrigerator purchased from SearsSears will be processing an
in warranty exchange of Ms*** refrigerator once she returns home from a long weekend I have spoken to Ms*** and she is aware of what information I need so that I can process the exchangeMs*** has my email address and office phone number and has agreed to contact me once she has selected a replacement refrigeratorAt this time, since we have noted our response to Ms*** concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
August 30, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Bernard T*** - # *** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding a recent
dishwasher repair First, we would like to apologize to Mr*** for failing his expectations in regard to his recent service callWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Since there appears to have been a misunderstanding regarding the labor charges for Mr***’s second repair, we have processed a refund of the initial service call - $73.60, for customer satisfaction. Mr*** should see a credit post to his Visa account ending in *** within the next five to seven business days. With that said, since we have processed a refund for more than Mr*** requested ($rather than $59.00); we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms* *** complaint regarding Sears Home
Services and repairs to her gas rangeSears has authorized the replacement of the range noted in Ms*** complaintAll Ms*** needs to do is go to her local Sears store and advise her sales associate that her range has been approved for replacementThe sales associate will assist in ordering the range and processing the delivery/hookupSince we have authorized Ms*** range for replacement, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Complaint: ***
I am rejecting this response because:the issue does not follow under any of the issues on page 19.popping- contraction/expansion of inside walls,especially during initial cool down.NOT! It does it all the time opening door 1/of way to full open and was told by the very first tech that came out(BRUCE )it was a interior panel was loose and is a manufacture defect and they would replace because it is still under warranty.And in my owners manual page days it has year warranty against any defects in material or workmanship.Not days like you are saying.Does not state that anywhere in my owners manual!
Sincerely,
Troy ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re* *** * *** * *** Dear *** *** We have not fully completed our investigation of Mr* *** complaint regarding service experience We apologize for the
delay in responding to this complaintWe are currently waiting the completion of service for Mr* *** air compressorWe requested Mr*** return the air compressor for serviceAs of September 8, he had not done so yet but was planning to drop it off on Friday September 9, We will continue to monitor this situationWith that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If Mr* *** issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
July 13,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9*** - Enyina ***
Dear Ms***:
We have completed our investigation of Mr***'s complaint regarding the service on his refrigerator
After reviewing the service
history and discussing the issue with our service department we have authorized a replacement of the refrigeratorMr*** had been informed of this offer and has been provided with the necessary information to select a new refrigeratorHe understands that once he makes his selection we will process the replacement in my officeAt this time we are waiting for Mr*** to make his selection and he has been provided with my direct contact informationSince it was our understanding that this resolution met with Mr***'s approval, we have closed our file
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
512*** direct
Vanessa.L.***@searshc.com
(The consumer indicated he/she ACCEPTED the response from the business.)
We will accept the exchange at we will cover the difference of $as stated in the response from the business
February 10, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal regarding non-receipt of a refund for her kmart layaway and her change of address We confirmed that the refund check Kmart previously issued to Ms*** has not been cashed. Therefore, a new check in the amount of $was created and mailed to her on February 8, 2017. Ms*** is expected to receive the check within no more than fifteen business days from the reissue date and she is welcome to contact Regulatory Complaint Specialist *** *** at *** if she has any further questions about this issue or her checkWe respectfully ask to have this matter closed since we have noted Ms*** comments and her refund check has been reissued We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
June 7,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Mr*** complaint regarding his power washer that
has failed
Upon receiving Mr*** complaint, we escalated his concerns to *** ***, Lead CarRepair Associate, who states that the same oil in the unit from the time Mr*** purchased it which means the oil is a year old at this point. The owners manual states to change the oil after the first hours of use then again at hours or yearly. If there are any issues with the power washer at this time, Mr*** will need to have the unit repaired. That being said, because we have addressed Mr*** complaint, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
July 13,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 94*** - Rebecca ***
Dear Ms***,
We have completed the investigation of Ms
***'s complaint regarding her recent online order
We would first like to apologize for any inconvenience Ms*** may have experiencedWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we have sent feedback to Sears Online Solutions for not resolving this matter when Ms*** initially called in regarding this matterOur records show that Customer Solutions issued 40,Shop Your Way Reward points on June 23, 2015, for the refund of $and for the delay in receiving the refundFinally, we have processed the remaining refund of $back to Ms***'s Visa debit card ending in The credit should reflect in her account within to business daysAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer serviceIn the interim, we have noted Ms***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
August 3, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Coskun *** - # *** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Parts Direct First, we would like
to apologize to Mr*** for failing his expectations in regard to the part order he recently placedWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted Penny *** with Parts Direct for assistance. Ms*** responded that she issued a full refund to Mr*** Visa account on August 3, 2016, so he should see a credit in the amount of $post in the next five to seven days. Additionally, Mr*** can discard the part. With that said, since we have documented Mr*** concerns and issued the aforementioned refund, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: The response is incorrect and illogical. I hired Sears to do a job which was not completed as agreed upon by BOTH partiesI hired Sears to reface my cabinets, install drawers into an existing island, shorten the height of the island and SHORTEN the countertop on the island (not EXTEND the countertop, please get your facts straight) Sears said they could perform all of these services and would do so professionally If Sears could not perform these services they should not have committed to the job.Why didn't the salesman or installers tell me the drawers wouldn't work? If I was speaking with "professionals," as Sears advertises they are, then they should have advised me that this could not be doneIf someone would have said it could not be done I would not have hired sears to do the job for $14KIt is illogical for you to say that it is my fault the drawers do not workI hired YOU to do the job which was not completed as agreed upon.It is now months since you installed the drawers and we are still going back and forthDo what is right and refund me for the cost of installing the drawers as well as for me to be able to hire a Professional to fix it
Sincerely,
Juan ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal We have reviewed both our response and Ms*** rebuttal, and we do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied our reply to her complaint requesting food loss reimbursement from our decision remains the sameMs*** refrigerator did not have a mechanical failure as is stated in her terms and conditions nor do we have any documentation that she was offered food loss coverage in We would also like to point out that the food loss coverage was not $in this is a recent upgrade that was applied to the Sears service agreement in Since we have explained that our decision remains the same we have closed this case We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
September 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear MsV*** We have completed the investigation of MsB*** complaint regarding the charges for a recent
dishwasher repair First, we would like to apologize to MsB*** for failing her expectations in regard to her dishwasher repairUpon reviewing MsB*** service order, we confirmed that she was charged $to replace her front dishwasher wheels; this charge incorporated the $trip fee and $labor charge. We would like to clarify that our charges for service are based on job codes and not on hourly rates. This is very common in the repair industry. In fact, even service organizations that charge an hourly rate usually charge a minimum of one hour, so if their hourly rate for a repair is $125.00, they charge $whether the service took minutes or an hour. It is also important to understand that our job codes incorporate many factors, including the time spent to do the job, the training and tools for the technician to be able to perform the repair, the likelihood of the need for additional trips, the gas and labor to get to a customer’s home, and other incidentals. For consistency sake, all of our consumers are charged the same rate for comparable jobs. In this way, our customers are not penalized if it takes their technician an inordinate amount of time to complete a simple repair or for when a technician has to order a part and make a second trip to install that part. With that said, as a one-time courtesy, we have processed a refund of $for MsB***. A check for $was issued on September 7, 2017, so MsB*** should receive it in the next seven to ten business daysIn summary, since we have documented MsB*** concerns with the repair process and provided her with the aforementioned remuneration, we ask that this matter be closed Again, we apologize to MsB*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist