April 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his online order experience and
non-receipt of a refund for the merchandise he did not receive We would first like to apologize for any inconvenience *** *** encountered when he placed his orderWe can understand his frustration with the series of events detailed in his complaintWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in his order we found that Sears Online attempted to issue a refund on March 29, 2016, which fell through the systemTherefore, a replacement refund gift card was re-processed on April 8, 2016, under return sales receipt number *** *** can expect to receive the refund gift card in the mail within ten to fourteen business days from the 8thAdditionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted *** *** concerns and respectfully ask to have this matter closed, pending his receipt of the gift card We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
May 31,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** complaint regarding the problems she encountered when she attempted to
exchange a tractor belt after the day return period
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is listed on Sears.com for review and it states that, for most items, a customer has days from the date of their original purchase to make a returnSince Mr*** purchased the belt on April 2, 2016, and he attempted to exchange it on May 22, 2016, he was clearly over the 30-day “hassle-free” return or exchange periodHowever, Ms*** mentioned that Mr*** has purchased the exact item for several years and it would fit his tractor without any problem; therefore, it is a possibility that the belt was defectiveWe apologize that the store did not investigate if it was defective by comparing it to another belt with the same part numberWe also informed Ms*** that the part number that Mr*** has been purchasing is a generic belt that can be used on a variety of tractor modelsWe explained that she could order online at www.*** the belt that is specific to their tractor modelFor their inconvenience and customer satisfaction, we offered Ms*** a $gift card to purchase another belt from our store or online; she accepted the offerWe processed the gift card and she should receive it within hours via emailWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that I am being refundedAnd will keep close watch for the refund on my credit cardHowever id like to state that when I got home the bolts were removedI put them back in before I left my home to take the
washer back to the storeAs the bolts are used to keep the drum from moving during transportation and I did not want to be responsible for transporting it incorrectly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I received a full refund to my credit card for the refrigerator which I returned, despite manager *** *** objections. Without assistance from the Revdex.com, I do not believe I would have been able to receive the refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
September 9,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #- Robert ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding our minimum charge
In reading Mr
***'s complaint, we can only guess that he somehow became confused when scheduling a repair on his microwaveWe say this only because we do not have a minimum charge of $The only minimum fee we quote over the phone is the minimum fee we charge to provide in home service to diagnose the applianceThis is $and is payable if our estimate is declinedIf our estimate is accepted then the only amounts owed are the cost of the parts and the cost of labor; the latter amount incorporates our expenses to travel to the home and to repair the productOur labor charges are based on job codes and we have job codes that are less than $However, if it is a lengthy repair then it is possible the labor charge could be that highPerhaps when our scheduling agent was explaining our Service Smart Agreement (SSA) they used that dollar amount to illustrate what a good deal our SSA's can be
Basically our SSA is the only agreement we sell for appliances that are not in good working orderBecause of this some of the benefits are more limited, and there are qualifications that have to be met, such as the appliance being under years of age, with a legible model and serial number, not in a disassembled state, and not damaged through an act of natureHowever, if the appliance meets the qualifications, there is really no downside to the SSAIf for some reason the actual repair ends up being less than the cost of the contract, then the consumer can always call in and cancel the SSA and receive the difference between the amount charged and the amount the service would have cost without the coverageMost times though, the repair is more and in those cases the consumer gets any single repair up to $at no charge (besides the charge for the SSA) and also gets a year of coverage beyond that repair in case any further problems develop
While the cost for the SSA might seem high when Mr*** contrasts it with the amount he paid for the microwave, he should also be aware that with built in appliances there is also the cost of installation, and possibly carpentry work if the existing cut-out has to be modifiedSo sometimes saving this additional cost can make it worthwhileIn addition, if for some reason we cannot repair the appliance and/or if any single repair is more than $then the consumer not only gets up to $towards a comparable replacement, but it also covers at least the basic installation costs of that appliance; it does not however, cover any modifications that have to be made or any code upgrades that might be required
At this time we hope our explanation at least helps Mr*** make a decision on whether he would like to have his microwave serviced or notSince we have clarified that our minimum fee is $and not $249.00, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Dana ***
Team Manager, Regulatory Complaints
Direct Line: 512-***
Email: Dana.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11003931, and find that this resolution is satisfactory to me
Sincerely,
Danielle ***
March 21, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his tractor. We would first note that we
were unable to find the tractor or the service order under the phone number and/or address that was referenced on this complaintWithout viewing the record though, from Mr*** description of events it sounds like he had already ran the tractor too low on oil before he tried to fill itWhen a tractor has been operated with low or no oil, or even very dirty oil, it leaves distinct signs in the engineIf someone tries to later fill it with oil, then this oil will not mix and will not circulate through because unfortunately it is too late and the damage to the engine has already been doneIn this case, it sounds like the engine seized and again the only reason for that would be running on very low or no oil at allFrom the amount of oil that Mr*** references that he put in, if in fact the engine had not already been damaged then that would have been enough and it would not have seizedAgain, once it was already damaged that new oil would just lay in there and not circulate or lube the engine Unfortunately damage of this nature is never covered under any warranty or service contract since it is due to negligenceIf Mr*** has one of our Repair Protection Agreements (RPA) then that would give him a 25% discount on his repairsOtherwise, he would be responsible for any repair costsThis is not a diagnosis we make lightly because we are aware of how contentious it can be, not to mention upsetting considering the cost of the tractor, and there is no benefit for us to make this diagnosis if it is not trueWe do not benefit by not repairing and in fact make less money since we do not receive payment for a warranty service call and in many cases the consumer does not choose to pay for the repairWith that said, since there is no reason for us to have told Mr*** that he operated the tractor on very low or no oil if that was not the case, and the engine would show us this regardless of whether some oil was put in afterward or not, we have closed our file. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
Nita ***
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Carole *** #9456***
Dear Ms***:
We have completed the
investigation of Ms*** complaint regarding a garage door opener purchased at Sears
Brenda ***, Sears Home Services, Support Specialist provided the following response:
During a service call completed this afternoon, August 25, 2015, a Sears Home Services technician completed repairs to Ms*** garage door openerAfter service was completed I had the pleasure of speaking with Mr*** who informed me that the unit was operating as expectedMoving forward, if I can be of any further assistance to Mr***k, he can contact me directly at 410/***That said we ask that this complaint be closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
November 28,
*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** ** *** *** ***We have completed the investigation of *** ***
complaint regarding his online order experience and non-receipt of a refund.It is
unfortunate that we failed *** *** expectations
when he initially placed an order for a lawnmower and received a different
itemWe can understand *** *** frustration with the series of events detailed
in his complaintWe regret that this incident occurred, and we can assure that
his concerns have been forwarded to management for review so that future
problems of this nature can be avertedAfter contacting Sears Online, we found
that Mr*** should have received the refund gift card by nowHowever, since
he has not Sears Online re-issued a replacement gift card of $which will
arrive via *** Mr*** can expect to receive the gift card within
business days from November 25, Additionally, we hope that in the future Mr
*** will allow us another opportunity to provide him with a better example of
customer service that we have built our reputation uponIn the interim, since
a replacement gift card has been generated and will be received in the mail
shortly, we respectfully ask to have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
Complaint: ***
I am rejecting this response because: Sears is the company that ran the a for this stove in there Sunday paperThey also quoted the reference for cancelling a order thru them based on the agreement they shared with their third party merchant. The complaint is based on this agreement Sears said they had with this third party merchant on Sears.com website and not with the third party merchant. If I had ordered directly with *** I would understand and accept their return party, but this was not the case. Sears .com should fulfill their agreement stated to the customer or state that the third party return policy and not the agreement they have would govern the stove and state what the policy really is
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorWe have been advised that another
service provider completed repairs to Mr*** refrigeratorThe refrigerator is question is covered by the Sears Home Warranty which is administered by *** *** *** Services (CCHS) not SearsIf MrBilberry has any additional questions or concerns regarding this repair, he will need to contact CCHS at ***At this time, since we have noted the repairs have been completed, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jose G***
Complaint: ***
I am rejecting this response because: there is still a one year warranty on this product and it does not function as advertised. that is wrong and should be rectifiedthe specifications may be provided by the manufacturer but sears is the one doing the advertisingI feel they are just as responsible as he manufacturer. They should be responsible for making sure that the product they sell does what they are advertising that it doesThe technician also stated in writing that the product will not even pull steam so to me and anyone else that says that it is NOT doing what Sears advertises that it will do
Sincerely,
Deborah ***
July 19, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear MsV*** We have completed our review of Mrs*** rebuttal complaint regarding her cancelled online order and her request to receive a refund to her *** account We forwarded this matter to Sears Detail Control Center to research furtherDCC contacted the *** team who issued the credit of $for MrsN***The refund information that *** provided is Refund ID- ***MrsN*** can provide this refund ID to verify that the refund has been processedMrsN*** may contact *** for any further questions regarding her refundIn the interim, we have noted MrsN*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the Sears Home Warranty and repairs to her refrigeratorSears Home
Services records indicate that repairs to Ms*** refrigerator were completed on July 14, During the service call the technician installed a new evaporator fan motorAfter the unit was reassembled it was tested and was found to be operating as expectedAt this time, since we have completed the repairs to Ms*** refrigerator, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Complaint: ***
I am rejecting this response because: “Your technician will provide you with a detailed estimate for the cost of repairsThere will be no charge for this estimate if you proceed with the repair. If you choose not to have your repaired, you will be charged a non-refundable fee of $96.00.”What they told me as stated above enforce my understanding of the refundI even asked the technician if the amount was going to be refunded and he said it should. If you analyzed it, it contradicts itself what Ms*** indicates. When you call for service they clearly indicate that they’ll charge you for the diagnostic. They don’t go to your house for freeThat is why I accepted their terms of the verbal contract and now Sears is not willing to accept their own terms that they offered. Let me put it more clear, when you go to an auto dealer with a car problem they charge you for the diagnostic and if you decide to have the service done their diagnostic fee will be applicable to parts and labor. They don’t diagnostic for free as it cost them to do the service. Cannot accept this deceiving practice they are performing and want my refund as part of the verbal contract.
Sincerely,
*** ***
January 5, 2017
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding
his missing award cards According to our records, Mr*** confirmed with Chelsea, who he mentioned in his complaint, that he had received the gift cards as of December 27, We would like to thank Mr*** for his patronage and apologize for the delayIn light of the aforementioned information, we have closed our file Again, we apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Regulatory Complaint Specialist Sears Holdings Corporation *** *** Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10973759, and find that this resolution is satisfactory to me
Sincerely,
Wunmi ***
April 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his online order experience and
non-receipt of a refund for the merchandise he did not receive We would first like to apologize for any inconvenience *** *** encountered when he placed his orderWe can understand his frustration with the series of events detailed in his complaintWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in his order we found that Sears Online attempted to issue a refund on March 29, 2016, which fell through the systemTherefore, a replacement refund gift card was re-processed on April 8, 2016, under return sales receipt number *** *** can expect to receive the refund gift card in the mail within ten to fourteen business days from the 8thAdditionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted *** *** concerns and respectfully ask to have this matter closed, pending his receipt of the gift card We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
May 31,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** complaint regarding the problems she encountered when she attempted to
exchange a tractor belt after the day return period
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is listed on Sears.com for review and it states that, for most items, a customer has days from the date of their original purchase to make a returnSince Mr*** purchased the belt on April 2, 2016, and he attempted to exchange it on May 22, 2016, he was clearly over the 30-day “hassle-free” return or exchange periodHowever, Ms*** mentioned that Mr*** has purchased the exact item for several years and it would fit his tractor without any problem; therefore, it is a possibility that the belt was defectiveWe apologize that the store did not investigate if it was defective by comparing it to another belt with the same part numberWe also informed Ms*** that the part number that Mr*** has been purchasing is a generic belt that can be used on a variety of tractor modelsWe explained that she could order online at www.*** the belt that is specific to their tractor modelFor their inconvenience and customer satisfaction, we offered Ms*** a $gift card to purchase another belt from our store or online; she accepted the offerWe processed the gift card and she should receive it within hours via emailWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that I am being refundedAnd will keep close watch for the refund on my credit cardHowever id like to state that when I got home the bolts were removedI put them back in before I left my home to take the
washer back to the storeAs the bolts are used to keep the drum from moving during transportation and I did not want to be responsible for transporting it incorrectly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I received a full refund to my credit card for the refrigerator which I returned, despite manager *** *** objections. Without assistance from the Revdex.com, I do not believe I would have been able to receive the refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
September 9,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #- Robert ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding our minimum charge
In reading Mr
***'s complaint, we can only guess that he somehow became confused when scheduling a repair on his microwaveWe say this only because we do not have a minimum charge of $The only minimum fee we quote over the phone is the minimum fee we charge to provide in home service to diagnose the applianceThis is $and is payable if our estimate is declinedIf our estimate is accepted then the only amounts owed are the cost of the parts and the cost of labor; the latter amount incorporates our expenses to travel to the home and to repair the productOur labor charges are based on job codes and we have job codes that are less than $However, if it is a lengthy repair then it is possible the labor charge could be that highPerhaps when our scheduling agent was explaining our Service Smart Agreement (SSA) they used that dollar amount to illustrate what a good deal our SSA's can be
Basically our SSA is the only agreement we sell for appliances that are not in good working orderBecause of this some of the benefits are more limited, and there are qualifications that have to be met, such as the appliance being under years of age, with a legible model and serial number, not in a disassembled state, and not damaged through an act of natureHowever, if the appliance meets the qualifications, there is really no downside to the SSAIf for some reason the actual repair ends up being less than the cost of the contract, then the consumer can always call in and cancel the SSA and receive the difference between the amount charged and the amount the service would have cost without the coverageMost times though, the repair is more and in those cases the consumer gets any single repair up to $at no charge (besides the charge for the SSA) and also gets a year of coverage beyond that repair in case any further problems develop
While the cost for the SSA might seem high when Mr*** contrasts it with the amount he paid for the microwave, he should also be aware that with built in appliances there is also the cost of installation, and possibly carpentry work if the existing cut-out has to be modifiedSo sometimes saving this additional cost can make it worthwhileIn addition, if for some reason we cannot repair the appliance and/or if any single repair is more than $then the consumer not only gets up to $towards a comparable replacement, but it also covers at least the basic installation costs of that appliance; it does not however, cover any modifications that have to be made or any code upgrades that might be required
At this time we hope our explanation at least helps Mr*** make a decision on whether he would like to have his microwave serviced or notSince we have clarified that our minimum fee is $and not $249.00, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Dana ***
Team Manager, Regulatory Complaints
Direct Line: 512-***
Email: Dana.***@searshc.com
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11003931, and find that this resolution is satisfactory to me
Sincerely,
Danielle ***
March 21, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his tractor. We would first note that we
were unable to find the tractor or the service order under the phone number and/or address that was referenced on this complaintWithout viewing the record though, from Mr*** description of events it sounds like he had already ran the tractor too low on oil before he tried to fill itWhen a tractor has been operated with low or no oil, or even very dirty oil, it leaves distinct signs in the engineIf someone tries to later fill it with oil, then this oil will not mix and will not circulate through because unfortunately it is too late and the damage to the engine has already been doneIn this case, it sounds like the engine seized and again the only reason for that would be running on very low or no oil at allFrom the amount of oil that Mr*** references that he put in, if in fact the engine had not already been damaged then that would have been enough and it would not have seizedAgain, once it was already damaged that new oil would just lay in there and not circulate or lube the engine Unfortunately damage of this nature is never covered under any warranty or service contract since it is due to negligenceIf Mr*** has one of our Repair Protection Agreements (RPA) then that would give him a 25% discount on his repairsOtherwise, he would be responsible for any repair costsThis is not a diagnosis we make lightly because we are aware of how contentious it can be, not to mention upsetting considering the cost of the tractor, and there is no benefit for us to make this diagnosis if it is not trueWe do not benefit by not repairing and in fact make less money since we do not receive payment for a warranty service call and in many cases the consumer does not choose to pay for the repairWith that said, since there is no reason for us to have told Mr*** that he operated the tractor on very low or no oil if that was not the case, and the engine would show us this regardless of whether some oil was put in afterward or not, we have closed our file. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
Nita ***
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Carole *** #9456***
Dear Ms***:
We have completed the
investigation of Ms*** complaint regarding a garage door opener purchased at Sears
Brenda ***, Sears Home Services, Support Specialist provided the following response:
During a service call completed this afternoon, August 25, 2015, a Sears Home Services technician completed repairs to Ms*** garage door openerAfter service was completed I had the pleasure of speaking with Mr*** who informed me that the unit was operating as expectedMoving forward, if I can be of any further assistance to Mr***k, he can contact me directly at 410/***That said we ask that this complaint be closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
November 28,
*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** ** *** *** ***We have completed the investigation of *** ***
complaint regarding his online order experience and non-receipt of a refund.It is
unfortunate that we failed *** *** expectations
when he initially placed an order for a lawnmower and received a different
itemWe can understand *** *** frustration with the series of events detailed
in his complaintWe regret that this incident occurred, and we can assure that
his concerns have been forwarded to management for review so that future
problems of this nature can be avertedAfter contacting Sears Online, we found
that Mr*** should have received the refund gift card by nowHowever, since
he has not Sears Online re-issued a replacement gift card of $which will
arrive via *** Mr*** can expect to receive the gift card within
business days from November 25, Additionally, we hope that in the future Mr
*** will allow us another opportunity to provide him with a better example of
customer service that we have built our reputation uponIn the interim, since
a replacement gift card has been generated and will be received in the mail
shortly, we respectfully ask to have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
Complaint: ***
I am rejecting this response because: Sears is the company that ran the a for this stove in there Sunday paperThey also quoted the reference for cancelling a order thru them based on the agreement they shared with their third party merchant. The complaint is based on this agreement Sears said they had with this third party merchant on Sears.com website and not with the third party merchant. If I had ordered directly with *** I would understand and accept their return party, but this was not the case. Sears .com should fulfill their agreement stated to the customer or state that the third party return policy and not the agreement they have would govern the stove and state what the policy really is
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorWe have been advised that another
service provider completed repairs to Mr*** refrigeratorThe refrigerator is question is covered by the Sears Home Warranty which is administered by *** *** *** Services (CCHS) not SearsIf MrBilberry has any additional questions or concerns regarding this repair, he will need to contact CCHS at ***At this time, since we have noted the repairs have been completed, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jose G***
Complaint: ***
I am rejecting this response because: there is still a one year warranty on this product and it does not function as advertised. that is wrong and should be rectifiedthe specifications may be provided by the manufacturer but sears is the one doing the advertisingI feel they are just as responsible as he manufacturer. They should be responsible for making sure that the product they sell does what they are advertising that it doesThe technician also stated in writing that the product will not even pull steam so to me and anyone else that says that it is NOT doing what Sears advertises that it will do
Sincerely,
Deborah ***
July 19, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear MsV*** We have completed our review of Mrs*** rebuttal complaint regarding her cancelled online order and her request to receive a refund to her *** account We forwarded this matter to Sears Detail Control Center to research furtherDCC contacted the *** team who issued the credit of $for MrsN***The refund information that *** provided is Refund ID- ***MrsN*** can provide this refund ID to verify that the refund has been processedMrsN*** may contact *** for any further questions regarding her refundIn the interim, we have noted MrsN*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the Sears Home Warranty and repairs to her refrigeratorSears Home
Services records indicate that repairs to Ms*** refrigerator were completed on July 14, During the service call the technician installed a new evaporator fan motorAfter the unit was reassembled it was tested and was found to be operating as expectedAt this time, since we have completed the repairs to Ms*** refrigerator, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Complaint: ***
I am rejecting this response because: “Your technician will provide you with a detailed estimate for the cost of repairsThere will be no charge for this estimate if you proceed with the repair. If you choose not to have your repaired, you will be charged a non-refundable fee of $96.00.”What they told me as stated above enforce my understanding of the refundI even asked the technician if the amount was going to be refunded and he said it should. If you analyzed it, it contradicts itself what Ms*** indicates. When you call for service they clearly indicate that they’ll charge you for the diagnostic. They don’t go to your house for freeThat is why I accepted their terms of the verbal contract and now Sears is not willing to accept their own terms that they offered. Let me put it more clear, when you go to an auto dealer with a car problem they charge you for the diagnostic and if you decide to have the service done their diagnostic fee will be applicable to parts and labor. They don’t diagnostic for free as it cost them to do the service. Cannot accept this deceiving practice they are performing and want my refund as part of the verbal contract.
Sincerely,
*** ***
January 5, 2017
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding
his missing award cards According to our records, Mr*** confirmed with Chelsea, who he mentioned in his complaint, that he had received the gift cards as of December 27, We would like to thank Mr*** for his patronage and apologize for the delayIn light of the aforementioned information, we have closed our file Again, we apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Regulatory Complaint Specialist Sears Holdings Corporation *** *** Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10973759, and find that this resolution is satisfactory to me
Sincerely,
Wunmi ***