Be*** Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to add that I refused delivery of the part two weeks after I requested cancellation when the carrier showed up at my door with no advanced notice and no tracking information provided by Sears At that time they still did not know where my part was and had already promised me a refund I did not trust Sears to issue me a full refund if I accepted the part and tried to follow their return procedures based on my previous dealings with them, especially if the part had been damaged in transit at all by the carrier I felt it best to have no contact whatsoever with the part I also wish to comment that after requesting cancellation I was repeatedly given misinformation by employees who promised, in writing via chat, my refund in "1-business days" and then "2-business days" only to be told again and again it would be more "business" days before my cancellation request could be evaluated I refused any concessions from the business because after this experience I do not wish to ever conduct business with this company again and I was offered a "gift card" to conduct future business A more appropriate concession would have been a discount or credit applied to my order for the other two parts that I did pay for and had to wait to use until I received my missing part from another retailer I feel their customer service training, ethics, and published policies/information on their website need a complete overhaul I sincerely hope their rating is adjusted on this site so that other individuals do not have to go through the same chaos I did I lost time from work (for the missing deliveries) and spent more hours than I can count on the phone and on chat with customer service There is really no excuse for any company, especially one this large, to conduct business this way
Sincerely,
Michelle E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The issue was previously resolved I hit the wrong button and rejected it instead of accepting response
Sincerely,
Cathy B***
July 29,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the problem she encountered when she attempted
to return tractor belt after the 30-day return period
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is available on online at Sears.com, may be posted on signs at registers, or a consumer can ask an associate for detailsWith that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...” Since Ms*** purchased the tractor belt May 27, 2016, and then attempted to return it on July 8, she was clearly over the 30-day “hassle-free” return period
Ms*** mentioned that our store associate assisted her with selecting the correct belt when she made the purchase and then again when she returned to confirm it was the correct part numberThere is no way to actually verify something that may or may not have been said over months agoWe contacted Ms*** and informed her that her request to return the belt has been deniedHowever, for customer satisfaction, we offered her $worth of Shop Your Way Reward points and she accepted the offerOn July 28, the SYWR points were added to her account and will expire in one yearWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Complaint: ***
I am rejecting this response because: I had to wait 7-business days to get a credit that I didn't receive on timeI had to call to get my credit and try to reorder the same purchaseThen when I received it, they gave me a pair of underwear that I didnt order and still billed me the one I never receivedI was told they will refund me my order, and I will have to order againThis order was August 31,New order number ***I have been trying to order from this company too many times in reference to the same situationI still have not received my refund as of today, and I've been calling them day after day
Sincerely,
Pamela W***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sue ***
April 10, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his dissatisfaction that the
microwave unit failed sooner than expected As clarification, MrEskander made his original purchase November 28, 2014, and Sears offered to exchange the product since it failed within two weeks of installationThe exchange was processed on December 10, 2014, and had a one-year manufacturer’s warranty that covered defects in material and workmanship that expired on December 11, During the time he was covered under that warranty, our records show that the microwave had never had a maintenance check or repairWe apologize that Mr*** microwave failed to meet his expectations of longevityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an optionIt is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverageIt is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal propertyThe benefits have to be weighed against the costs, with the understanding that if it is not purchased the consumer would then have to bear the consequences of that decision In Mr*** case, the manufacturer of his microwave warranted the product in full for one yearThis means thatshe was only entitled to covered parts and labor through December 11, Since he does not have any service contract that would provide him with coverage for this eventuality, we are unable to grant his request for a new microwave at no cost or a repair at no chargeAs this decision is appropriate considering that Mr*** microwave is well over a year old without any warranty or service contract coverage, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Emily T***
Nita ***
Revdex.com
North Wabash Ave, Ste***
Chicago, IL
Re: Henry *** ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigerator
After reviewing
Mr*** complaint, I processed an in warranty exchangeThat said, Mr*** new refrigerator has been ordered and is scheduled to be delivered to his home on Wednesday, October 14, I have left a detailed voice mail on Mr*** phone number ending in 5513, and then Mrs*** and I explained the action taken to herI have provided Ms*** with my office number as well as my email address and invited her to contact me if she needed anything furtherSince it is my understanding that Ms*** was satisfied with the actions taken by Sears to resolve her complaint, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** ***#*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Home Services and a preventative maintenance check on his
refrigeratorSears Home Services records indicate that on September 2, 2016, a technician was dispatched to Mr***’s home to perform a preventative maintenance check on his refrigeratorThat said the notes from the technician indicate that the refrigerator was found to be operating as designedWe feel it is important to note that water filters are not provided as a benefit of the Master Protection Agreement (MPA)If there are any additional concerns that need to be addressed, we ask that Mr*** contact Denise at 281-579-Since we have noted the results of the service call, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
Complaint: ***
I am rejecting this response because: The reason for my complaint was not answered I cannot and do not believe that the old refrigerator could not have been picked up earlier For Safety Reasons Sears is a Nation-wide company I was not being unreasonable in asking that it be picked up earlier I didn't ask that they come back that night even though they were notified minutes after they delivered the new refrigerator I don't understand why another truck even if they had to subcontract a separate truck could not come out earlier than having to wait days Surely a company this size and customer oriented should have a back up plan when something like this happens Again this was an old refrigerator that was left at the curb of an older residential development and if it would have fallen on a child or caused property damage being left there for days Would Sears have taken ownership I don't think so I had my son take the doors off Again for safety issues I want a more complete answer to my complaint not just an apology I wonder if I was somebody important Would that have made a difference Again Sears made the mistake so for customer satisfaction I am not satisfied with their answer
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I do appreciate the apology from the Sears representative I'm not sure if he is understanding how their mistake cost me additional money .Had my freezer been at the store as they originally said, I would not have had to pay for delivery I had someone who was lined up that week who could have picked up and delivered at no charge Instead, I had to pay someone else to do this I am a single 'unemployed' mother Every penny counts in my house As I stated before, none of this would have happened if I made my purchase at *** ** *** *** I'm really surprised Sears would be a bit nonchalant about retaining a customer in such a competitive market I guess my business is not worth it to them. *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sears Representative went above and beyond to correct the mistake of the delivery team and the salesperson who initiated the mistakes The credit has been issued and I am so pleased with their prompt response They did not hesitate to ensure systematic customer service was a priority I will continue to shop at Sears comforted that they still have the high standards I have always experienced down through the yearsGood Job! Sincerely,
*** ***
February 9, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** ** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding an item she purchased
form one of our Marketplace sellers, *** Warehouse As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders. Apparently, Ms*** has contacted *** Warehouse on several occasions and they informed her that they could no assist as the purchase had exceeded their day return period policyWe want to note that it appears that the listing on the site for the item did not note a warranty periodHowever, Ms*** may try to contact the manufacturer of the pump and see if they can assist, but there is nothing more we can do As we noted, we have a very comprehensive disclaimer on our website that sets forth the terms and conditions and under those, we are not able to grant Ms*** request for additional assistanceIn closure, since we are unable to assist further, and this decision is in accordance to our posted terms and conditions, we have closed our file. We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Specialist, Regulatory ComplaintsEmail: *** Tell us why here
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Lashanda T ***#Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her televisionSears Home Services has
approved the replacement of Ms***’s televisionAll Ms*** needs to do is to go to her local Sears store and advise her sales associate that her television has been approved for replacementThe sales associate will assist Ms*** in selecting a new television and will process the transactionAt this time, since we have noted the authorization to replace Ms***’s television, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
September 30,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Jiping ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his recent Third Party Marketplace online order
After researching the complaint filed, we found that Mr*** had placed an order with *** Photo, 1** *** **Brooklyn NY 11206, phone *** ***, email info@***.comUnfortunately, the initial refund gift card was not receivedTherefore, a replacement gift card of $was processed on September 17, According to the UPS tracking number 1Z5076Ethe gift card was delivered on September 22, We apologize for the delay Mr*** experience and can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedShould Mr*** have any further questions regarding the refund of his gift card, then he may contact Sears Online directly at (800) *** In the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
November 7, 2015*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** *** *** ** *** *** *** ***We have completed our investigation of *** ***
complaint regarding a recliner he ordered recentlyWe have spoken
with Assistant Manager *** ***, and he
assured us that this matter has been resolved*** arranged for the correct
recliner to be delivered as an exchange at no additional cost to *** ***
*** *** is welcome to contact *** during business hours at *** *** if there are any further concernsHowever, *** *** indicated that
this resolution met with his approval; therefore, we respectfully ask that this
matter be considered closedWe apologize to *** *** and appreciate the opportunity to
address this matterPlease feel free to contact me if you have any further
questions or concerns.Sincerely,*** *** *** ***
*** *** ***
August 31,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** *
***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the quality of the service
provided by delivery and his request for a return visit to properly install the dryer vent
It is unfortunate that we failed Mr*** expectations when he recently scheduled the delivery of the dryerWe value Mr*** patronage, but can understand his frustration due to the series of events noted in his complaintWe would like to apologize for the inconvenience and disappointment that Mr*** may have experiencedWe want to assure Mr*** that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
Upon receipt of Mr*** complaint we reached out to our delivery business partners for assistance regarding Mr*** concernsWe received confirmation that a manual work order had been created to return to Mr*** residence to properly install the dryer ventOn August 26, 2016, the manual work order was completed with no further issuesWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Outlet and the delivery of his new refrigerator*** ***,
Sears Outlet Center, District Sales Manager provided the following response: On Thursday, February 4, 2016, the Sears Outlet in Tinley Park processed an exchange of Mr*** refrigeratorSales check *** references the exchangeOn Sunday, February 7, 2016, Mr*** received a new Kenmore Elite refrigeratorOn Tuesday, February 09, 2016, Mr***, who is Mr*** case manager, was advised that the delivery was successful and that he was satisfied with his new refrigeratorSince we have confirmed Mr*** satisfaction, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***
Be*** Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to add that I refused delivery of the part two weeks after I requested cancellation when the carrier showed up at my door with no advanced notice and no tracking information provided by Sears At that time they still did not know where my part was and had already promised me a refund I did not trust Sears to issue me a full refund if I accepted the part and tried to follow their return procedures based on my previous dealings with them, especially if the part had been damaged in transit at all by the carrier I felt it best to have no contact whatsoever with the part I also wish to comment that after requesting cancellation I was repeatedly given misinformation by employees who promised, in writing via chat, my refund in "1-business days" and then "2-business days" only to be told again and again it would be more "business" days before my cancellation request could be evaluated I refused any concessions from the business because after this experience I do not wish to ever conduct business with this company again and I was offered a "gift card" to conduct future business A more appropriate concession would have been a discount or credit applied to my order for the other two parts that I did pay for and had to wait to use until I received my missing part from another retailer I feel their customer service training, ethics, and published policies/information on their website need a complete overhaul I sincerely hope their rating is adjusted on this site so that other individuals do not have to go through the same chaos I did I lost time from work (for the missing deliveries) and spent more hours than I can count on the phone and on chat with customer service There is really no excuse for any company, especially one this large, to conduct business this way
Sincerely,
Michelle E***
Complaint: ***
I am rejecting this response because: I would like to be able to hear the call in full.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
The issue was previously resolved I hit the wrong button and rejected it instead of accepting response
Sincerely,
Cathy B***
July 29,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the problem she encountered when she attempted
to return tractor belt after the 30-day return period
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is available on online at Sears.com, may be posted on signs at registers, or a consumer can ask an associate for detailsWith that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...” Since Ms*** purchased the tractor belt May 27, 2016, and then attempted to return it on July 8, she was clearly over the 30-day “hassle-free” return period
Ms*** mentioned that our store associate assisted her with selecting the correct belt when she made the purchase and then again when she returned to confirm it was the correct part numberThere is no way to actually verify something that may or may not have been said over months agoWe contacted Ms*** and informed her that her request to return the belt has been deniedHowever, for customer satisfaction, we offered her $worth of Shop Your Way Reward points and she accepted the offerOn July 28, the SYWR points were added to her account and will expire in one yearWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Complaint: ***
I am rejecting this response because: I had to wait 7-business days to get a credit that I didn't receive on timeI had to call to get my credit and try to reorder the same purchaseThen when I received it, they gave me a pair of underwear that I didnt order and still billed me the one I never receivedI was told they will refund me my order, and I will have to order againThis order was August 31,New order number ***I have been trying to order from this company too many times in reference to the same situationI still have not received my refund as of today, and I've been calling them day after day
Sincerely,
Pamela W***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sue ***
April 10, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his dissatisfaction that the
microwave unit failed sooner than expected As clarification, MrEskander made his original purchase November 28, 2014, and Sears offered to exchange the product since it failed within two weeks of installationThe exchange was processed on December 10, 2014, and had a one-year manufacturer’s warranty that covered defects in material and workmanship that expired on December 11, During the time he was covered under that warranty, our records show that the microwave had never had a maintenance check or repairWe apologize that Mr*** microwave failed to meet his expectations of longevityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an optionIt is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverageIt is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal propertyThe benefits have to be weighed against the costs, with the understanding that if it is not purchased the consumer would then have to bear the consequences of that decision In Mr*** case, the manufacturer of his microwave warranted the product in full for one yearThis means thatshe was only entitled to covered parts and labor through December 11, Since he does not have any service contract that would provide him with coverage for this eventuality, we are unable to grant his request for a new microwave at no cost or a repair at no chargeAs this decision is appropriate considering that Mr*** microwave is well over a year old without any warranty or service contract coverage, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Emily T***
Nita ***
Revdex.com
North Wabash Ave, Ste***
Chicago, IL
Re: Henry *** ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigerator
After reviewing
Mr*** complaint, I processed an in warranty exchangeThat said, Mr*** new refrigerator has been ordered and is scheduled to be delivered to his home on Wednesday, October 14, I have left a detailed voice mail on Mr*** phone number ending in 5513, and then Mrs*** and I explained the action taken to herI have provided Ms*** with my office number as well as my email address and invited her to contact me if she needed anything furtherSince it is my understanding that Ms*** was satisfied with the actions taken by Sears to resolve her complaint, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** ***#*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Home Services and a preventative maintenance check on his
refrigeratorSears Home Services records indicate that on September 2, 2016, a technician was dispatched to Mr***’s home to perform a preventative maintenance check on his refrigeratorThat said the notes from the technician indicate that the refrigerator was found to be operating as designedWe feel it is important to note that water filters are not provided as a benefit of the Master Protection Agreement (MPA)If there are any additional concerns that need to be addressed, we ask that Mr*** contact Denise at 281-579-Since we have noted the results of the service call, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
Complaint: ***
I am rejecting this response because: The reason for my complaint was not answered I cannot and do not believe that the old refrigerator could not have been picked up earlier For Safety Reasons Sears is a Nation-wide company I was not being unreasonable in asking that it be picked up earlier I didn't ask that they come back that night even though they were notified minutes after they delivered the new refrigerator I don't understand why another truck even if they had to subcontract a separate truck could not come out earlier than having to wait days Surely a company this size and customer oriented should have a back up plan when something like this happens Again this was an old refrigerator that was left at the curb of an older residential development and if it would have fallen on a child or caused property damage being left there for days Would Sears have taken ownership I don't think so I had my son take the doors off Again for safety issues I want a more complete answer to my complaint not just an apology I wonder if I was somebody important Would that have made a difference Again Sears made the mistake so for customer satisfaction I am not satisfied with their answer
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I do appreciate the apology from the Sears representative I'm not sure if he is understanding how their mistake cost me additional money .Had my freezer been at the store as they originally said, I would not have had to pay for delivery I had someone who was lined up that week who could have picked up and delivered at no charge Instead, I had to pay someone else to do this I am a single 'unemployed' mother Every penny counts in my house As I stated before, none of this would have happened if I made my purchase at *** ** *** *** I'm really surprised Sears would be a bit nonchalant about retaining a customer in such a competitive market I guess my business is not worth it to them. *** ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sears Representative went above and beyond to correct the mistake of the delivery team and the salesperson who initiated the mistakes The credit has been issued and I am so pleased with their prompt response They did not hesitate to ensure systematic customer service was a priority I will continue to shop at Sears comforted that they still have the high standards I have always experienced down through the yearsGood Job! Sincerely,
*** ***
February 9, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** ** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding an item she purchased
form one of our Marketplace sellers, *** Warehouse As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders. Apparently, Ms*** has contacted *** Warehouse on several occasions and they informed her that they could no assist as the purchase had exceeded their day return period policyWe want to note that it appears that the listing on the site for the item did not note a warranty periodHowever, Ms*** may try to contact the manufacturer of the pump and see if they can assist, but there is nothing more we can do As we noted, we have a very comprehensive disclaimer on our website that sets forth the terms and conditions and under those, we are not able to grant Ms*** request for additional assistanceIn closure, since we are unable to assist further, and this decision is in accordance to our posted terms and conditions, we have closed our file. We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Specialist, Regulatory ComplaintsEmail: *** Tell us why here
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Lashanda T ***#Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her televisionSears Home Services has
approved the replacement of Ms***’s televisionAll Ms*** needs to do is to go to her local Sears store and advise her sales associate that her television has been approved for replacementThe sales associate will assist Ms*** in selecting a new television and will process the transactionAt this time, since we have noted the authorization to replace Ms***’s television, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
September 30,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Jiping ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his recent Third Party Marketplace online order
After researching the complaint filed, we found that Mr*** had placed an order with *** Photo, 1** *** **Brooklyn NY 11206, phone *** ***, email info@***.comUnfortunately, the initial refund gift card was not receivedTherefore, a replacement gift card of $was processed on September 17, According to the UPS tracking number 1Z5076Ethe gift card was delivered on September 22, We apologize for the delay Mr*** experience and can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedShould Mr*** have any further questions regarding the refund of his gift card, then he may contact Sears Online directly at (800) *** In the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
November 7, 2015*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** *** *** ** *** *** *** ***We have completed our investigation of *** ***
complaint regarding a recliner he ordered recentlyWe have spoken
with Assistant Manager *** ***, and he
assured us that this matter has been resolved*** arranged for the correct
recliner to be delivered as an exchange at no additional cost to *** ***
*** *** is welcome to contact *** during business hours at *** *** if there are any further concernsHowever, *** *** indicated that
this resolution met with his approval; therefore, we respectfully ask that this
matter be considered closedWe apologize to *** *** and appreciate the opportunity to
address this matterPlease feel free to contact me if you have any further
questions or concerns.Sincerely,*** *** *** ***
*** *** ***
August 31,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** *
***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the quality of the service
provided by delivery and his request for a return visit to properly install the dryer vent
It is unfortunate that we failed Mr*** expectations when he recently scheduled the delivery of the dryerWe value Mr*** patronage, but can understand his frustration due to the series of events noted in his complaintWe would like to apologize for the inconvenience and disappointment that Mr*** may have experiencedWe want to assure Mr*** that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
Upon receipt of Mr*** complaint we reached out to our delivery business partners for assistance regarding Mr*** concernsWe received confirmation that a manual work order had been created to return to Mr*** residence to properly install the dryer ventOn August 26, 2016, the manual work order was completed with no further issuesWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Outlet and the delivery of his new refrigerator*** ***,
Sears Outlet Center, District Sales Manager provided the following response: On Thursday, February 4, 2016, the Sears Outlet in Tinley Park processed an exchange of Mr*** refrigeratorSales check *** references the exchangeOn Sunday, February 7, 2016, Mr*** received a new Kenmore Elite refrigeratorOn Tuesday, February 09, 2016, Mr***, who is Mr*** case manager, was advised that the delivery was successful and that he was satisfied with his new refrigeratorSince we have confirmed Mr*** satisfaction, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***