Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** PS I have spoken to Mr*** *** the manager of the Sears store auto deptin question via telephone and he has verbally assured me that the incorrectly placed charges for services shall be refunded on my credit cardI will be required to visit the store in order to process the refundIn view of Mr*** intransigence to settle the matter amicably in the past I shall refrain from considering the matter closed until the payment is finalized
August 16, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Tami M*** - # *** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding her refrigerator First, we would
like to apologize to Ms*** for failing her expectations in regard to her refrigeratorWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms***’s complaint, we reviewed the notes in her service ordersDue to the ongoing issues, my office authorized an exceptional parts in-warranty exchange. Ms*** was contacted today, August 16, 2016, and advised of her options. Ms*** was able to find a comparable refrigerator and is expecting delivery of the new unit on August 17, 2016. Additionally, the new refrigerator will come with a one-year manufacturer’s warranty that will commence upon delivery. Lastly, we will monitor the delivery to ensure that it is completed to Ms***’s satisfaction. With that said, since it is our understanding that Ms*** is satisfied with the aforementioned resolution, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Christina C***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
David S***
Nita ***s
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Clayton * *** #945***
Dear Ms***s:
We have completed the investigation of Mr*** complaint regarding Sears Home Services and Sears Delivery Solutions
It is first
important to note that Mr*** refrigerator was covered by a Sears Service Smart Agreement (SSA) since it was purchased to cover out of warranty repairs on June 14, Sears Home Services records indicate that on August 24, 2015, the refrigerator was deemed unable to be repaired and per the terms and conditions of the SSA, Mr*** was provided with a $Sears store credit to be used to replace his refrigeratorAll Mr*** needs to do is go to his local Sears and inform his sales associate that he has a store credit linked to his phone number ending in The sales associate will assist Mr*** in selecting a replacement unit and will schedule its delivery and hook upSears will cover the cost of delivery, hookup and removal of the old unit
Mr*** has been in contact with Ms*** as well as a member of the management team from the delivery carrier that accidentally marked his dryerThe carrier has informed Sears that they intend to make an appointment with Ms***, at his convenience, to see if they can remove the marker from the dryerWe will be providing an additional update once we have been advised of the results to remove the marker from the unit
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
October 18, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #*** Christopher B*** Dear *** *** We have completed the investigation of MrB*** complaint regarding
a recent purchase In the interest of consumer satisfaction, an exception to our liquidation return policy was made and MrB*** was allowed to return his itemAs such, we have closed our file In closure, we apologize to MrB*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Specialist, Regulatory Complaints Email: ***
December 7, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL
*** *** * ** *** *** ***We have reviewed *** ***’s rebuttal complaint
regarding his online order and request for reimbursement of the shipping feeAfter reviewing the rebuttal complaint filed, we
processed a refund the shipping feeAccordingly, a refund of $was
refunded in the form of a refund check since our system would not credit the
original account used at the time of purchaseFor *** ***’s records the
return receipt number is *** *** *** can expect to receive a
check of $in the mail within 10-business daysIn the interim, since we
have honored *** ***’s requested resolution, we respectfully ask to have
this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding a refrigerator purchased from the Holyoke Sears Outlet*** *** Sears
Outlet Stores District Manager provided the following response: We have processed an exchange for *** ***, his new *** refrigerator is scheduled to be delivered on Monday, May 2, Sears Home Delivery will be calling *** *** on Sunday evening the 1st of May to advise him of his scheduled delivery timeIf *** *** has any scheduling conflicts he can reschedule his delivery by calling Sears Home Delivery at *** If I can be of any additional assistance to *** ***, he can leave me a message at the store, my number is ***At this time, since it is my understanding that *** *** was satisfied with the aforementioned exchange, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
August 31, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding a
recent purchase In response to this letter, arrangements were made to provide Mr*** with the propane unit at no additional cost to him as a courtesy even though it sold for a higher price Our records indicate that the new unit was installed on August 15, Since we have granted Mr*** request, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** *** Specialist, Regulatory Complaints*** *** Tell us why here
Revdex.com:I have not lived @ Sundance address for several yearsmy address as stated in complaint letter is *** *** *** Indianapolis IN
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order
experience It is unfortunate that we failed Mr*** expectations and we can understand his frustration with the series of events noted in his complaintAs clarification, delivery dates are always tentative since we are dependent upon the manufacturer’s providing our warehouses with the productAdditionally, we are unable to request sooner deliveryWe regret that this incident occurred, and we can assure that Mr*** concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that the order had been cancelled and full refund was issued on June 17, For Mr*** records the refund receipt number is *** We hope that in the future Mr*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: I have talked to *** and *** both in Florida. No one I have talked to has provided complete information in order for me to be able to use the $ 1K credit. I followed Angela's instructions to the letter and made a mileround trip to purchase a frij , receive the intent to purchase document and fax that info to Claims Division, (336) with my claim number *** and my info. This was at a Sears Store Sugarloaf Pkwy, Lawrenceville GA phone (678) 6464. The Manager would not honor my request re the intent to purchase and told me I had to pay for the frij. I called Sears Warranty and talked to *** in Florida. The Sears Manager listened to our conversation on speaker and still would not honor my request.I asked *** if I could speak to a Supervisor. I was told none was available and someone would call me back. No one has called. I called and talked to *** in Florida. He told me he would research to see which stores I could actually use the intent to purchase.I tried to call Ms ***. I have no messages from her. I left her a message. We still do not have a refrigerator
Sincerely,
*** ***
***November 9, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** *** *** ***We have completed the investigation of *** ***
complaint regarding his recent online order.After reviewing the complaint filed, we
forwarded this
matter to Sears Detail Control Center to researcher furtherDCC verified that
there was no charge to *** *** *** accountAs such, *** ** will need to contact
his credit card provider to dispute any chargesAgain, we reviewed his online
order number *** and found no charge to his *** accountWe can only
recommend that he contact *** for further information regarding his
accountIn the interim, we have noted *** *** concerns and respectfully ask to
have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the disputed funds have been received
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The refrigerator "technician" gave a receipt to my daughter stating the refrigerator was "not repairable." So not only does Sears steal from its customers, it also lies and uses deceptionI was there that day the repairman was thereI heard exactly what he said and who he said it toSears has not lost a customer, it lost a family, it lost a generation of customers- all to save a few bucksI have never known a refrigerator to go out after yearsI don't care if the warranty was out- you should have done the right thingThis cost this young lady $for dealing with SearsHave no doubt- the *** family- all of us- will never patronize Sears againIf I thought for one moment I was dealing with decent human beings, I might try to relate to sears the mistake they are making Sears is in fact, a money grubbing, cold, heartless, corporation, where their only concern is that of greed.Goodbye Sears- may you choke on your money- for one day it will end and you will have nothing!
Sincerely,
*** ***
August 2,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction
with the multiple repair attempts on her washer
We have spoken to Mr*** in reference to his concerns and after reviewing his service history, we can understand why he was frustrated with his experience. Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present. This is usually not discovered until the customer has a chance to let the item run for awhile. Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location. We understand that this can be frustrating when a customer has an atypical situation like Mr***, and we are pursuing solutions that will provide better options for our customers when these issues occur. At this time, we have agreed to exchange Mr*** refrigerator and have authorized $1,to use towards the replacement. Our offices have called Mr*** and advised to the replacement process and have answered any questions that he had. That being said, because we are in the process of exchanging Mr*** refrigerator, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
September 9,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that the service on her
refrigerator has not been completed in a timely manner
Upon receipt of Ms*** complaint we reviewed the service order related to the refrigerator repairOn July 24, Ms*** called to report that the refrigerator was not cooling and requested serviceOn August 2, our technician assessed the refrigerator and found that the main board and a capacitor were shorted outOur technician ordered the necessary parts and scheduled to return to install the parts upon arrivalOn August 11, we were informed that one of the parts was on back order from the manufacturerThe part arrived on August 24, and service was scheduled for September 2, Regrettably, after installing the parts, our technician discovered that he had to order two additional parts which would delay the repair again
We can understand how frustrating Ms*** has found the situation and it is not our intention to alienate our customers when they have an atypical experienceWith that being said, we did make an exception due to the parts delay and multiple repair attemptsOn September 8, we authorized Ms*** for a warranty exchange on the refrigeratorShe has made a selection and the expected delivery date is scheduled for September 21, In the interim, since we have provided Ms*** with a resolution that met her approval, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
September 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** * ***Dear Ms***We have completed the investigation of Ms* *** complaint regarding non receipt of credit on her canceled order.After reviewing
Ms* *** complaint and our records, we contacted our credit department to conduct an audit on the order in questionOnce completed, we were able to determine that on August 31, a credit in the amount of $was issued back to the original form of paymentSince we were able to confirm that MsD*** was credited accordingly for her canceled order, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, *** ***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response and resolution
as long as I receive the outstanding
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** PS I have spoken to Mr*** *** the manager of the Sears store auto deptin question via telephone and he has verbally assured me that the incorrectly placed charges for services shall be refunded on my credit cardI will be required to visit the store in order to process the refundIn view of Mr*** intransigence to settle the matter amicably in the past I shall refrain from considering the matter closed until the payment is finalized
August 16, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Tami M*** - # *** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding her refrigerator First, we would
like to apologize to Ms*** for failing her expectations in regard to her refrigeratorWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms***’s complaint, we reviewed the notes in her service ordersDue to the ongoing issues, my office authorized an exceptional parts in-warranty exchange. Ms*** was contacted today, August 16, 2016, and advised of her options. Ms*** was able to find a comparable refrigerator and is expecting delivery of the new unit on August 17, 2016. Additionally, the new refrigerator will come with a one-year manufacturer’s warranty that will commence upon delivery. Lastly, we will monitor the delivery to ensure that it is completed to Ms***’s satisfaction. With that said, since it is our understanding that Ms*** is satisfied with the aforementioned resolution, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Christina C***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
David S***
Nita ***s
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Clayton * *** #945***
Dear Ms***s:
We have completed the investigation of Mr*** complaint regarding Sears Home Services and Sears Delivery Solutions
It is first
important to note that Mr*** refrigerator was covered by a Sears Service Smart Agreement (SSA) since it was purchased to cover out of warranty repairs on June 14, Sears Home Services records indicate that on August 24, 2015, the refrigerator was deemed unable to be repaired and per the terms and conditions of the SSA, Mr*** was provided with a $Sears store credit to be used to replace his refrigeratorAll Mr*** needs to do is go to his local Sears and inform his sales associate that he has a store credit linked to his phone number ending in The sales associate will assist Mr*** in selecting a replacement unit and will schedule its delivery and hook upSears will cover the cost of delivery, hookup and removal of the old unit
Mr*** has been in contact with Ms*** as well as a member of the management team from the delivery carrier that accidentally marked his dryerThe carrier has informed Sears that they intend to make an appointment with Ms***, at his convenience, to see if they can remove the marker from the dryerWe will be providing an additional update once we have been advised of the results to remove the marker from the unit
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
October 18, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #*** Christopher B*** Dear *** *** We have completed the investigation of MrB*** complaint regarding
a recent purchase In the interest of consumer satisfaction, an exception to our liquidation return policy was made and MrB*** was allowed to return his itemAs such, we have closed our file In closure, we apologize to MrB*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Specialist, Regulatory Complaints Email: ***
December 7, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL
*** *** * ** *** *** ***We have reviewed *** ***’s rebuttal complaint
regarding his online order and request for reimbursement of the shipping feeAfter reviewing the rebuttal complaint filed, we
processed a refund the shipping feeAccordingly, a refund of $was
refunded in the form of a refund check since our system would not credit the
original account used at the time of purchaseFor *** ***’s records the
return receipt number is *** *** *** can expect to receive a
check of $in the mail within 10-business daysIn the interim, since we
have honored *** ***’s requested resolution, we respectfully ask to have
this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding a refrigerator purchased from the Holyoke Sears Outlet*** *** Sears
Outlet Stores District Manager provided the following response: We have processed an exchange for *** ***, his new *** refrigerator is scheduled to be delivered on Monday, May 2, Sears Home Delivery will be calling *** *** on Sunday evening the 1st of May to advise him of his scheduled delivery timeIf *** *** has any scheduling conflicts he can reschedule his delivery by calling Sears Home Delivery at *** If I can be of any additional assistance to *** ***, he can leave me a message at the store, my number is ***At this time, since it is my understanding that *** *** was satisfied with the aforementioned exchange, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
August 31, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding a
recent purchase In response to this letter, arrangements were made to provide Mr*** with the propane unit at no additional cost to him as a courtesy even though it sold for a higher price Our records indicate that the new unit was installed on August 15, Since we have granted Mr*** request, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** *** Specialist, Regulatory Complaints*** *** Tell us why here
Revdex.com:I have not lived @ Sundance address for several yearsmy address as stated in complaint letter is *** *** *** Indianapolis IN
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order
experience It is unfortunate that we failed Mr*** expectations and we can understand his frustration with the series of events noted in his complaintAs clarification, delivery dates are always tentative since we are dependent upon the manufacturer’s providing our warehouses with the productAdditionally, we are unable to request sooner deliveryWe regret that this incident occurred, and we can assure that Mr*** concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that the order had been cancelled and full refund was issued on June 17, For Mr*** records the refund receipt number is *** We hope that in the future Mr*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: I have talked to *** and *** both in Florida. No one I have talked to has provided complete information in order for me to be able to use the $ 1K credit. I followed Angela's instructions to the letter and made a mileround trip to purchase a frij , receive the intent to purchase document and fax that info to Claims Division, (336) with my claim number *** and my info. This was at a Sears Store Sugarloaf Pkwy, Lawrenceville GA phone (678) 6464. The Manager would not honor my request re the intent to purchase and told me I had to pay for the frij. I called Sears Warranty and talked to *** in Florida. The Sears Manager listened to our conversation on speaker and still would not honor my request.I asked *** if I could speak to a Supervisor. I was told none was available and someone would call me back. No one has called. I called and talked to *** in Florida. He told me he would research to see which stores I could actually use the intent to purchase.I tried to call Ms ***. I have no messages from her. I left her a message. We still do not have a refrigerator
Sincerely,
*** ***
***November 9, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** *** *** ***We have completed the investigation of *** ***
complaint regarding his recent online order.After reviewing the complaint filed, we
forwarded this
matter to Sears Detail Control Center to researcher furtherDCC verified that
there was no charge to *** *** *** accountAs such, *** ** will need to contact
his credit card provider to dispute any chargesAgain, we reviewed his online
order number *** and found no charge to his *** accountWe can only
recommend that he contact *** for further information regarding his
accountIn the interim, we have noted *** *** concerns and respectfully ask to
have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, the disputed funds have been received
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The refrigerator "technician" gave a receipt to my daughter stating the refrigerator was "not repairable." So not only does Sears steal from its customers, it also lies and uses deceptionI was there that day the repairman was thereI heard exactly what he said and who he said it toSears has not lost a customer, it lost a family, it lost a generation of customers- all to save a few bucksI have never known a refrigerator to go out after yearsI don't care if the warranty was out- you should have done the right thingThis cost this young lady $for dealing with SearsHave no doubt- the *** family- all of us- will never patronize Sears againIf I thought for one moment I was dealing with decent human beings, I might try to relate to sears the mistake they are making Sears is in fact, a money grubbing, cold, heartless, corporation, where their only concern is that of greed.Goodbye Sears- may you choke on your money- for one day it will end and you will have nothing!
Sincerely,
*** ***
August 2,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction
with the multiple repair attempts on her washer
We have spoken to Mr*** in reference to his concerns and after reviewing his service history, we can understand why he was frustrated with his experience. Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present. This is usually not discovered until the customer has a chance to let the item run for awhile. Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location. We understand that this can be frustrating when a customer has an atypical situation like Mr***, and we are pursuing solutions that will provide better options for our customers when these issues occur. At this time, we have agreed to exchange Mr*** refrigerator and have authorized $1,to use towards the replacement. Our offices have called Mr*** and advised to the replacement process and have answered any questions that he had. That being said, because we are in the process of exchanging Mr*** refrigerator, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
September 9,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that the service on her
refrigerator has not been completed in a timely manner
Upon receipt of Ms*** complaint we reviewed the service order related to the refrigerator repairOn July 24, Ms*** called to report that the refrigerator was not cooling and requested serviceOn August 2, our technician assessed the refrigerator and found that the main board and a capacitor were shorted outOur technician ordered the necessary parts and scheduled to return to install the parts upon arrivalOn August 11, we were informed that one of the parts was on back order from the manufacturerThe part arrived on August 24, and service was scheduled for September 2, Regrettably, after installing the parts, our technician discovered that he had to order two additional parts which would delay the repair again
We can understand how frustrating Ms*** has found the situation and it is not our intention to alienate our customers when they have an atypical experienceWith that being said, we did make an exception due to the parts delay and multiple repair attemptsOn September 8, we authorized Ms*** for a warranty exchange on the refrigeratorShe has made a selection and the expected delivery date is scheduled for September 21, In the interim, since we have provided Ms*** with a resolution that met her approval, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
September 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** * ***Dear Ms***We have completed the investigation of Ms* *** complaint regarding non receipt of credit on her canceled order.After reviewing
Ms* *** complaint and our records, we contacted our credit department to conduct an audit on the order in questionOnce completed, we were able to determine that on August 31, a credit in the amount of $was issued back to the original form of paymentSince we were able to confirm that MsD*** was credited accordingly for her canceled order, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, *** ***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***