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George DeBlasio

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Reviews George DeBlasio

George DeBlasio Reviews (6720)

July 18, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL 60611
Re: 9[redacted] - Jennifer [redacted]

Dear Ms. [redacted]:
We have completed the investigation of Ms. [redacted]'s complaint regarding her customer service experience.
After reviewing Ms. [redacted]'s complaint and our records, we were able to determine that she was assigned Damage Claim 206026. As clarification, once the claimant has been assigned a claim number through our third party vendor FSA, they provide an official response representing Sears. FSA has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon FSA's actions; their decision on any claim is final. We contacted the Carrier Manager Jacob [redacted] and were informed that there is a pending appointment on 20 July 2015 to have the the door in question delivered and installed. If Ms. [redacted] has any questions or concerns, she may contact Mr. [redacted] at 502-[redacted]. Since Ms. [redacted]'s issue is being handled through a standardized claim process with FSA and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, Mr. [redacted], we have closed our file.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Ema [redacted]
REGULATORY SPECIALIST, regulatory complaints
Sears Holdings Corporation
O: 512.[redacted]
F: 512.2[redacted]
imx integrated member experience

March 22, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted]         Dear Mrs. [redacted]   We have completed our investigation of Mr. [redacted] complaint regarding a gift...

card.     We first would like to apologize to Mr. [redacted] as it appears that there was a misunderstanding. It seems that the department that approves and issues the gift cards for this program was researching the eligibility based on a purchase date of December 1st, when the price would have gone up and not November 30th when he placed his order. We want to assure Mr. [redacted] that steps have been taken in order to ensure that such a mistake is not repeated. That said, a gift card for $166.09 was sent to Mr. [redacted] on March 10, 2017. Accordingly, we have granted Mr. [redacted] request; therefore, we have closed our file.     Again, we apologize to Mr. [redacted] and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.   Sincerely,  
[redacted] Regulatory Complaint Specialist[redacted]

Complaint: [redacted]
I am rejecting this response because: I received the wrong item multiple times. This was the merchant's mistake. Rather than take responsibility for their incompetence, they told me I would have to drive to the nearest Sears store to return it. This is horrible customer service. If a merchant makes a mistake, multiple mistakes, they should rectify it. They should arrange for pickup of the incorrect item and send the correct item. This never happened. After three orders, I still, to this day, do not have the correct item. I wasted hours, literally hours, of my time on the phone to customer service and hours of my time driving to stores. In addition, I spent money to drive to Sears to return incorrect items. An adequate solution would be a genuine apology, compensation for the time and travel to fix Sears' multiple mistakes, and the correct item, free of charge.  
Sincerely,
[redacted]

September 13, 2016   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted] [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her television and her...

request for a replacement.   First, we would like to apologize to Ms. [redacted] for failing her expectations in regard to the repair of her television.  After reviewing the notes in our service system, our office authorized a replacement under Ms. [redacted] Master Protection Agreement (MPA).  Based upon the features of Ms. [redacted] current television, it was determined that $749.99 would provide her with a comparable replacement under her MPA.  An email was sent to Ms. [redacted] on September 13, 2016, explaining the replacement process.  As stated in the email, Ms. [redacted] is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Electronic department can assist her.   Ms. [redacted] will need to provide the telephone number on record[redacted] to verify the replacement authorization.  The new television will be delivered at no charge and the old unit removed.  The remaining MPA coverage will transfer to the new television and run concurrently with the manufacturer’s warranty for the first year; then provide extended coverage until October 14, 2019.  With that said, since we are providing Ms. [redacted] with an equitable resolution, we ask that this matter be closed.   Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter.    Sincerely, [redacted] Regulatory Complaints Specialist

September 1, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted]           Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted]...

complaint regarding a recent purchase.   As clarification, our records reflect that the recliner Ms. [redacted] was provided with was new. There may have been some shipping tag attached from our warehouse, but it was not previously used. When asked to produce the receipt that is claimed as proof of being previously sold, our request was declined. Additionally, our facility is regularly scheduled for inspections and pest control treatments if necessary. There have been no issues recorded. Finally, our return policy clearly notes: “Indoor upholstered furniture, including recliners and sofas, and delivered wood furniture must be returned within 7 days of the delivery date.”  As such, we are unable to grant Ms. [redacted] request and we respectfully ask that this matter be considered closed.     We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
[redacted]

February 3, 2017     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed the investigation of Mr. [redacted] complaint regarding his request for a refund for...

a canceled sears.com tire order.   It is unfortunate that we failed Mr. [redacted] expectations when he recently placed an order with Sears. We value his patronage and can understand his frustration with the events detailed in his letter. His concerns have been forwarded to management for review so that future problems of this nature can be averted.  As a result of this action, we reviewed our records once again and were unable to find a charge for the order in question.  Therefore, if Mr. [redacted] still feels he has been charged for the canceled order, we ask that he provide us with valid documentation of the charge, such as a credit or bank statement (with only the last 4 digits of the account number shown), so that we may confirm the transaction numbers and provide him with a refund.  Until we have this information, we can only reiterate that we truly regret any inconvenience Mr. [redacted] may have experienced.  Mr. [redacted] may submit the requested information through the Revdex.com or email it directly to [redacted] within fifteen business days from the date of this letter.  We respectfully ask to have this matter closed in the interim.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Latanya [redacted]

December 1, 2016
[redacted]
[redacted]
Our File No: [redacted] Revdex.com File No: [redacted]
Via: 1st Class US Postage
Via email: [redacted]
Dear Ms[redacted]
This letter serves as a response to your rebuttal letter dated 11/16/2016, in regards to your concerns with the bathroom job that was completed on 1/2/2015. While I understand that you disagree with the decision that has been made, it is the correct decision based solely upon the facts surrounding your contracts, installations and completions. On 8/6/2016, we successfully made the warranty repairs as well as removed and reinstalled a different style of toilet, for customer satisfaction. This was done to satisfy your requests as you were not pleased with the toilet that was contracted and installed correctly. You singed a service work order which states you certified the work listed had been completed to your satisfactory. I have enclosed a copy for your records.
The leaking pvc pipe was not a result of the original installation. If it had been a workmanship issue it would have leaked from the time of install. SHIP was not made aware of any leaks until 11/14/2016. As previously suggested, please contact a local carpenter or plumber of your choices to address any issues as the original workmanship warranty has expired. Additionally, you may want to contact your homeowners insurance regarding the damages as this may the result of normal wear and tear.
At this time, our file remains closed and will not be reopened. There will be no further offers or actions taken at this time as we have fulfilled our contractual obligation. On behalf of SHIP, please know that we value you as a customer and appreciate your patronage. We regret any and all frustrations that you have experienced and that you are dissatisfied with our decision. Please feel free to contact the Regulatory Department directly if you have any additional questions.
Sincerely,
[redacted]
[redacted]
Enclosed (1)
cc: Revdex.com

June 23, 2016
 
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
 
Re:  [redacted]
 
Dear Ms. [redacted]
 
We have completed the investigation of Ms. [redacted] complaint regarding the repair of her...

mower.
 
We have reviewed Ms. [redacted] service history and apologize for any inconveniences she may have with regards to the repair of her mower.  We escalated her concerns to [redacted], District Service Manager who called Ms. [redacted] and discussed her complaint.  He agreed to send another technician to Ms. [redacted] home on June 16, 2016 where the mandrel was replaced with no labor charge.  That being said, because Ms. [redacted] mower has been repaired and is working as designed, we respectfully request this complaint be closed.
 
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]

November 13, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  Diane B[redacted] - # [redacted]   Dear Ms. [redacted]   We have completed our investigation of Ms. B[redacted] complaint regarding her dryer repair.   It is...

regrettable that we failed Ms. B[redacted] expectations when she recently contacted Sears Homes Services to repair her dryer. We value Ms. B[redacted] patronage and we appreciate her valuable feedback, as we do not take these matters lightly.  We sincerely apologize to Ms. B[redacted] for any inconvenience we may have caused.   Upon receiving Ms. B[redacted] complaint, we contacted the local service unit for assistance.  Delores H[redacted] with [redacted] responded that in accordance with Ms. B[redacted] request, refunds for $199.57 and $49.50 were submitted.  Ms. B[redacted] should receive a check for $199.57 and see a credit to her [redacted] account ending in [redacted] in the next two weeks. With that said, since we have documented Ms. B[redacted] concerns with the repair process and we have issued the aforementioned refunds, we ask that this matter be closed.   Again, we apologize to Ms. B[redacted] and we appreciate the opportunity to address this matter.     Sincerely, Melissa L[redacted] Regulatory Complaints Specialist

June 2, 2017
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # [redacted]

Dear Ms. [redacted]
We have completed the investigation of Ms[redacted] complaint regarding the problem she encountered when she attempted to return...

her display mattress for an exchange or refund.
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policy. Upon receipt of Ms[redacted] complaint we reached out to Store Manager Kathy [redacted] for assistance with Ms[redacted] concerns. Ms. [redacted] investigated and confirmed that there was no mistake made by the associate and there was never any fault admitted by the associate or anyone at the store. Ms[redacted] husband was actually the person that made the selection and who participated in the transaction. Mr. [redacted] pointed out and told the sales associate which display mattress he wanted; Ms. [redacted] was sitting with the children. Mr. [redacted] stated that he wanted a mattress that he could take with him. Mr. [redacted] did not discuss the required size with the sales associate. The sales associate confirmed that he advised Mr. [redacted] of the return policy on the purchase of a display mattresses; as standard procedure. Mr. [redacted] was informed prior to the transaction that all sales were final. We would also like to note that the return policy sign is posted in the mattress department. With that being said, the posted return policy states, "Display mattresses are purchased AS IS with all faults. Entire risk of quality/performance of the good is with the buyer. They are not covered by any warranty nor eligible for refund, price adjustment, exchange or comfort guarantee. All sales are final. Should the mattress prove defective following purchase, the buyer and not the manufacturer, distributor or retailer assumes the entire cost of servicing or repair."
Store Manager [redacted] confirmed that she received the initial complaint through Customer Solutions and contacted Ms. [redacted] to discuss her concerns. Ms. [redacted] denied Ms[redacted] request to return or exchange the display mattress, as per policy. As a good-will gesture, Ms. [redacted] did offer Ms. [redacted] a $100 reimbursement so she could buy a different size bed frame; Ms. [redacted] declined the offer. If Ms. [redacted] would like to accept the offer she can contact Store Manager Kathy [redacted] at [redacted] on or before June 16, 2017. With that being, since we have addressed the issue brought forth in Ms[redacted] complaint, we have closed our file.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]

January 4, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted] [redacted]   Dear Ms. [redacted]   We have completed our investigation of Mr. [redacted] complaint regarding his refrigerator repair.  ...

It is unfortunate that we failed Mr. [redacted] expectations when he recently contacted Sears Home Services to repair his refrigerator. We value Mr. [redacted] patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrations. Additionally, we would like to assure Mr. [redacted] that we appreciate his valuable feedback, as we do not take these matters lightly.  We sincerely apologize for any inconvenience we may have caused Mr. [redacted]   Upon receiving Mr. [redacted] complaint, we contacted the local service unit for assistance.  While a replacement was not an option at this time, as the unit has not been deemed un-repairable under his exceptional parts warranty, we asked that the service unit expedite the repair.  Our records show that the repair to Mr. [redacted] refrigerator was completed on December 30, 2016.  As a conciliatory gesture for the delay in completing the repair, we have purchased a one-year Master Protection Agreement (MPA) for Mr. [redacted]; the coverage runs from January 4, 2017, until January 4, 2018.  If Mr. [redacted] has any questions regarding the MPA, he can call our Protection Agreement department at [redacted] Lastly, we have processed a service refund in the amount of $242.27; the amount Mr. [redacted] pre-paid on October 21, 2016.  Mr. [redacted] should see a credit post to his [redacted] account ending in [redacted] in the next week.   In the interim, since we have documented Mr. [redacted] concerns with the repair process and completed the repair to his refrigerator, albeit later than expected, we ask that this matter be closed.   Again, we apologize to Mr. [redacted] and we appreciate the opportunity to address this matter.     Sincerely, [redacted] Regulatory Complaints Specialist

Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: # [redacted] - Shirley [redacted]   Dear Ms. [redacted]:   We have completed our investigation of Ms. [redacted]’ complaint regarding her Sears Home Warranty.   We would first like to point...

out that HomeSure Services, Inc. is the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of Cross Country Home Services (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programs. This is clearly stated under the terms and conditions of Ms. [redacted]’ contract.   Our records show that Ms. [redacted]’ purchased her Sears Home Warranty on November 13, 2017 and it was cancelled on December 13, 2017 before it went into full effect. Since Ms. [redacted]’ warranty was cancelled we have closed this case.   We apologize to Ms. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   Vanessa L. [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L.[redacted]@searshc.com

Complaint: [redacted]
I am rejecting this response because: They will not stand behind their product and NO refrigerator should break down within 3 months of purchase.  I questioned this and pushed for a replacement back in 2015 and they assured me it was a fluke thing.  This was not the case since it broke down again this year and as for no repair...I was told by the serviceman that it was the control board which costs over $350 and I would be better off just getting a new refrigerator.  NO WONDER SEARS is going out of business!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

February 4, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted]   Dear Mrs. [redacted]   We have completed our investigation of Ms. [redacted] complaint regarding her refrigerator.   We...

apologize that Ms. [redacted] refrigerator failed to meet her expectations.  The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail.  We also understand how frustrating this can be to a consumer, especially after the manufacturer’s warranty has expired and covered repairs are not an option.  It is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverage. In the past, it could be argued that this was not always a wise purchase, since many retailers would make frequent exceptions to their return and exchange policies in an effort to satisfy their customers.  Unfortunately, due to the rampant abuse of these courtesies, most retailers had to abstain from this process and curtail the widespread practice of making these exceptions.  It is always the customer’s choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal property. The benefits have to be weighed against the costs, with the understanding that if it is not purchased the consumer would then have to bear the consequences of that decision.   According to our records, Ms. [redacted] was offered and she purchased the only service contract we sell for items with an existing issue, the Service Smart Agreement (SSA.) This agreement covers any needed repairs for a year and if during that time, any repair cost (not covered under a manufacturer’s warranty) goes above $500.00, the member is offered a choice of paying the repair cost over that amount or receiving up to a $500.00 credit that they may use towards a replacement form one of our stores. Ms. [redacted] refrigerator still has a portion of her manufacturer’s warranty remaining wherein the parts for her sealed system are covered for 5 years and the compressor is covered for 10 years. Any labor fees would be her responsibility as that was only covered during the first year of ownership under her manufacturer’s warranty. Since she bought the SSA, all labor fees for repairs would be covered during the one year coverage period. Unfortunately, there is no provision for reimbursement for food loss on the first repair under the terms of her SSA.       Ms. [redacted] indicated that she had no faith in her refrigerator and she feels it is “lemon.” However, there are no recalls related to the issue Ms. [redacted] mentions on file with the manufacturer. Ms. [redacted] has asked for a replacement, but there are no provisions made under her SSA or manufacturer’s warranty for a replacement. Furthermore, our return policy specifically notes that such a request may only have been made within 30 days from the date of purchase. That said, our records reflect that the repair to Ms. [redacted]’ refrigerator was completed on January 20, 2017. As such, we have fulfilled the terms of her SSA and the manufacturer’s warranty; therefore, we have closed our file.   We apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Sears Holdings Corporation Regulatory Complaint Specialist [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sally [redacted]

(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response, as they accept their fault and offered me credit as courtesy toward the inconvenient.

Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #[redacted] Chicago, IL  60611     Re: Grant [redacted] # [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted] complaint Sears Home Services and repairs to his refrigerator.   It is unfortunate that we...

failed Mr. [redacted] expectations when he called Sears for service on his refrigerator.  We value Mr. [redacted] patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in Sears. We can assure Mr. [redacted] that the concerns noted in his complaint were forwarded to management for review, so future problems of this nature can be averted.  We can only reiterate that we do not condone how he was treated and that we truly regret that the repair process took longer than we would have liked. We hope that Mr. [redacted] will allow us another opportunity in the future to provide him with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possible. We have completed repairs to the refrigerator on August 23, 2016, when a computer board, air duct assembly and gasket were installed. Additionally, as a gesture of good customer service we have provided Mr. [redacted] with a one year Master Protection Agreement (MPA) and we have processed a $300.00 food loss reimbursement check, which should be received within the next 7-10 business days. Mr. [redacted] has my email address and office phone number and can reach out to me if he has any other concerns. That said, we have closed our file. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com

September 30, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  Fong V[redacted] - # [redacted]   Dear [redacted]   We have completed our investigation of Mr. V[redacted] complaint regarding the service to his tractor.  ...

Upon receiving Mr. V[redacted] complaint, we contacted the local service unit for assistance.  Field Operations Manager Guy K[redacted] responded that it has been determined that the failure of Mr. V[redacted] tractor resulted from the unit not being properly maintained or operated in accordance with the manufacturer’s specifications. During the examination of the tractor, the technician checked for any new oil leaks and found none; furthermore, he noted that the engine was very dirty.  Additionally, he found that the piston was not moving and the spark plug had a brown residue on it.  He subsequently contacted Sears Technical Assistance Center (STAC) who asked the technician to check the oil level and to take pictures of the dipstick.  The technician found that new oil had been poured on top of the old oil and when he questioned Mr. V[redacted] about the maintenance, Mr. V[redacted] stated that he did not put oil in the unit.  The technician responded to Mr. V[redacted] that someone poured new oil on top of the old oil.  Based upon STAC’s and the technician’s findings, it was determined that the damage to the tractor was a direct result of misuse; therefore, the repair cannot be completed under the Repair Protection Agreement (RPA).  Since Mr. V[redacted] has not presented any new information to dispute our findings, our decision to deny Mr. V[redacted] a covered repair stands.  Accordingly, we have closed our file.   We appreciate the opportunity to address this matter.     Sincerely, Melissa L[redacted] Regulatory Complaints Specialist

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