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George DeBlasio

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George DeBlasio Reviews (6720)

July 27, 2016
 
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
 
Re:  #[redacted] – Thomas [redacted]
 
Dear Ms. [redacted]:
We have completed the investigation of Mr. [redacted]’s complaint regarding his dissatisfaction that his...

refrigerator has had multiple repairs.
 
We have received Mr. [redacted]’s complaint and apologize that his refrigerator has had numerous repairs without fixing it to working order.  We would like to note that Mr. [redacted]’s refrigerator initial repair was done on 6/20/16 where he paid $270.08.  Our technicians attempted to repair the refrigerator twice more but were unable to do so.  Unfortunately, Mr. [redacted]’s refrigerator is not covered under any type of warranty or extended protection agreement and therefore replacement is not an option.  Because we value Mr. [redacted]’s patronage, we have refunded him in the amount of $270.08 which will be received in 7-10 business days.  That being said, because we have addressed Mr. [redacted]’s complaint, we respectfully request this complaint be closed.
 
Again, we apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
Erica [redacted]
Regulatory Complaints Specialist
###-###-####
Erica.[redacted]@searshc.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Yolanda P[redacted]

[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: # [redacted]   Dear Ms. [redacted]   We have completed our investigation of Ms. [redacted] complaint regarding her trimmer.   Our records show that Ms. [redacted]...

trimmer was replaced on March 17, 2017 under sales check # [redacted] If she still needs assistance she may contact [redacted] directly at [redacted] Since we did replace Ms. [redacted] trimmer as promised we have closed this case.   We apologize to Ms. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

February 3, 2017     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms[redacted] complaint regarding her recent online order...

experience.   It is unfortunate that we failed Ms[redacted] expectations and we can understand her frustration with the series of events noted in her complaint. We can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in the order, we confirmed from Sears Online on February 3, 2017, that the charge back of $371.46 was accepted and no further refund is due. Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon. In the interim, since we have addressed this matter, we respectfully ask to have this matter closed.     We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed our investigation of Ms. W[redacted] complaint regarding her refrigerator.   Our records show that Ms. W[redacted]...

refrigerator was replaced under the MPA with delivery on 7/31/2017. At this time, since it was our understanding that this resolution met with Ms. W[redacted] approval, we have closed our file.   We apologize to Ms. W[redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]searshc.com

September 30, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  Pierre G. B[redacted] - # [redacted]   Dear [redacted]   We have completed our investigation of Mr. B[redacted] complaint regarding his washer repair....

  It is regrettable that we failed Mr. B[redacted] expectations when he recently contacted Sears Home Services to repair his washer.  Upon reviewing Mr. B[redacted] service history, we found that he originally called to schedule a washer repair on May 8, 2017.  The technician examined his washer on May 12, 2017, and he found that the bellow and dispenser needed to be replaced.  The parts were ordered and subsequently installed on May 22, 2017.  Approximately one month later on June 21, 2017, another service call was scheduled.  When the technician arrived at Mr. B[redacted] home on July 10, 2017, he was advised by Mr. B[redacted] that he wanted to cancel the appointment.  The appointment was not rescheduled and we have no record of Mr. B[redacted] calling to report any ongoing issues with his washer.   While we empathize with Mr. B[redacted] we are unable to honor his request for a refund. The repair he had completed in May, carried a 90-day service warranty and a follow-up repair could have been completed at no cost during that warranty period; however, a refund would not have been an option even at that time.  Now that the service warranty has lapsed, neither a covered repair nor a refund is available to Mr. B[redacted]  Since we have explained why will not be able to accommodate Mr. B[redacted] request for a refund, we have closed our file.   We appreciate the opportunity to address this matter.     Sincerely, Melissa L[redacted] Regulatory Complaints Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to say that the sales person told us if we waited till Sunday, we would get the Friends and Family discount of 15%. Who is training these sales people? Previously we bought a tv, dvd player and surround system at the same Sears during Friends and Family.  The sales person told us that this was he best price they ever had on the [redacted] line.  We went back a week later because Sears had a sale, took the receipt in and received additional $450.00 back, the Friends and Family promotion is a joke.  I think this is why Sears is hurting, false advertising and people are tired of being over charged or lied too.Also the delivery people should be better trained.  They wired the wrong wires up and blamed it on my breaker.  Also they did not put a wire bracket on the dryer, that is a fire hazard which will eventually catch up to Sears.  I am accepting the offer but after all these problems, you have lost me and my families business.  There are many appliance dealers out there so we won't have to experience this again. Devin [redacted]
Sincerely,
Devin [redacted]

August 3, 2016     Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #[redacted] Chicago, IL  60611   Re: [redacted] – Emily [redacted]   Dear Ms. [redacted],   We have completed the investigation of Ms. [redacted]’s complaint regarding her recent online order experience...

and her request for a full refund.   It is unfortunate that we failed Ms. [redacted]’s expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in Sears. We regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted.  After reviewing the notes in the order, we found that Sears Online arranged to have the delivery carrier, [redacted] pick up the item and it is currently in transit back to the warehouse. Once the product is returned, a full refund will be processed. Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon. In the interim, we have noted Ms. [redacted]’s concerns and respectfully ask to have this matter closed, pending the refund.     We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

(The consumer indicated he/she ACCEPTED the response from the business.)
They are replacing the broken stove so I am satisfied.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Please note that they never even call me regarding the refrigerator and also my fridge is making noise now so I will be calling again to get that fix..

[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: # [redacted]   Dear Ms. [redacted]   We have completed our investigation of Mr. H[redacted] complaint regarding his microwave.   Based on the pictures that were provided by the service technician it is evident that the item being cooked in the microwave when it caught fire had been cooked longer than should have causing it to catch fire in the microwave. We understand that the microwave is in working order. Since we have addressed Mr. H[redacted] complaint and found that there is no information to change our standing that the microwave will not be covered for replacement since the actions causing it to catch fire were due to the actions of the consumer, primarily cooking an item too long. We have closed this case   We apologize to Mr. H[redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

(The consumer indicated he/she ACCEPTED the response from the business.)
The businss offer to replaced my product and gave me 90 day to go to Sears to picko0ut another A/C up $600.00, and at the present time I am out of town.

December 22, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: 1[redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her recent online order experience...

and request to have the merchandise picked up and a new watch shipped to her.   It is unfortunate that we failed Ms. [redacted] expectations as we value her patronage and can understand how the series of events noted in her complaint has caused her to lose faith in Sears. We can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in the order, we found that Sears Online issued an electronic return label for Ms. [redacted] to ship the item back. To resolve this matter, we have processed a full refund of $10.55 back to her Visa account on December 22, 2016. For Ms. [redacted] records the return receipt number is [redacted]. Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon. In the interim, we have noted Ms. [redacted] concerns and respectfully ask to have this matter closed.     We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

April 26, 2016   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   [redacted]       [redacted]   We have completed the investigation of [redacted] complaint regarding her...

recent store visit.   Store Manager [redacted] provided the following response:      Unfortunately, once a coupon is loaded into a Shop Your Way Rewards (SYWR) member’s profile, it cannot be removed. Also, our coupons and promotions typically note that they cannot be combined. This means that [redacted] received the better deal by using her $10.00 in surprise points, but she would not have been able to add the additional $2.00 coupon.   As far as the pricing issues are concerned, we strive to make sure that our items scan for the proper price, but there are times when this will not be the case due to human error. There are also instances wherein stickers have been put on the wrong items by previous consumers or where an item has been put on the clearance rack when someone decided they did not want it after all.  If the item was not being sold for the price [redacted] wanted, the decision could have been made not to purchase it. That said, we do appreciate [redacted]’s patronage and we have sent her a $25.00 gift card as a courtesy. This gift card should arrive within 10-12 business days. In light of the aforementioned information, we respectfully ask that this matter be considered closed.   Again, we apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]

Initial Business Response /* (1000, 10, 2015/04/12) */
Contact Name and Title:[redacted]
Contact Email: [redacted]
April 12, 2015
[redacted]
...


[redacted]
We have completed the investigation of [redacted] complaint regarding her dissatisfaction that her refrigerator failed sooner than she expected.
We apologize that [redacted] refrigerator failed to meet her expectations of longevity. The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to fail. We would like to note that [redacted] refrigerator from one of our outlet stores on March 20, 2015 and she is currently with in her return or exchange period. That being said, our technician came to repair the refrigerator on April 10, 2015 and found that the refrigerator is not freezing well and that he compressor is loud. No parts were ordered as [redacted] opted instead for a replacement. Our offices are able to provide [redacted] with a replacement, however, she should be aware that it will be a dollar for dollar replacement. [redacted] originally purchased this refrigerator for $1,472.43 and she has this amount to use towards the purchase of a new refrigerator. Her same refrigerator, item# [redacted] currently sells for $2,999.99. [redacted] is able to go to her local store to pick another unit or she can pay the price difference for this refrigerator and our offices will ring the exchange for her. Once she has decided upon which unit she would like, she can email [redacted] at [redacted] or call [redacted] and I will ring the exchange for her. That being said, because we are in the process of replacing [redacted] refrigerator, we have closed our file.
Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Thank you for your help Revdex.com, it is true I received a replacement from Sears, at this moment new washer seems to be working properly,Once again thank you   
Sincerely, [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Finally, after 5 months I think we can end this.  The final touch was on Monday around 4:30 pm.  At this point I don't think there is anything else to do.  I was very disappointed that Sears didn't offer me some simple compensation for my inconveniences, time and aggravation with calling people over and over again for 5 months.The representative that sold me the job wrote on her envelope that 30 days past completion of the job they would send me a Sears Gift Card in the amount of $53.00.  I mentioned this to Ms. [redacted] and she said she didn't know anything about this.  So, here we go again.As far as the $53 Gift Card, that was promised the day of the contract which I believe was 5/23/16.  This is nothing extra - this was promised.  I just thought something maybe a little larger would at least make it worth my wild since this was a nightmare from hell.  If they would have did it correctly the first time, I wouldn't have even called the Revdex.com.  I really think they need to check out their sub-contractors before sending them on a job.  Finally, the last gentleman knew exactly what he was doing.  He had to rip everything out and start over.   
Sincerely,
Kimberly [redacted]

April 11, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611
[redacted] We have completed the investigation of [redacted] complaint regarding his dissatisfaction that he has not received the refund for his cancelled...

online order. Firstly we would like to apologize for the inconvenience and disappointment that [redacted] may have experienced due to the delay in the refund process. We reviewed the notes related to [redacted] order and confirmed that she called to cancel her online order on March 31, 2016. The cancellation did not process until the next day on April 1, 2016. [redacted] called several times to check the status of the refund and was informed that it can take 3-5 business days for the credit to post to her account. As clarification, a delayed refund is not researched until after the 5th business day. On April 8, 2016 [redacted] called again to check the status of her refund and we submitted a research on the credit. On April 10, 2016 we completed the research and manually reissued two separate credits to [redacted] $250.00 and $236.53 for a total of $486.53. The credits should post to her account on or before April 15, 2016. With that being said, since we have addressed the issue brought forth in [redacted] complaint, we have closed our file. Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,
[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] ...

May 3, 2016
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
*
[redacted]  [redacted] [redacted]
[redacted]
We have completed the investigation of [redacted] complaint regarding his recent visit to one of our auto centers.
We have...

received [redacted] complaint and apologize for any inconveniences he may have experienced.  We reached out to the [redacted] Auto Center Manager for unit# [redacted] who states that the bellows boot was not installed correctly and over time led to rust on the Tie Rods we replaced. [redacted] was at the dealer getting a TPMS light reset and they pointed this out and he replaced both sides. Our auto center only did the left side. We refunded what [redacted] had paid with us due to the fact that the dealer had to replace what we did. We therefore refunded [redacted] $480.00 plus $35.00 to cover rental fees.  That being said, because we have provided [redacted] with his requested resolution, we respectfully request this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
[redacted]

Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: # 12037740 - Rosaura [redacted]   Dear Ms. [redacted]:   We have completed our investigation of Ms. [redacted]’s complaint regarding her [redacted] range.   It is important to note that Sears...

did not install Ms. [redacted]’s range or the cooktop. Sears was first contacted by Ms. [redacted] on February 22, 2017 for an alleged internal gas leak of the cook top as reported to her by her plumber. On February 23, 2017 we found that the gas leak was at the supply tube and not from the cook top. Ms. [redacted] was informed that since the leak was at the supply source she would need to have this fixed by a plumber or her gas company and that this issue was not covered under warranty since it was not part of the cook top.   On March 8, 2017 Ms. [redacted] contacted Sears to repair a failed regulator. Our service technician found that the regulator was damaged and was pinched into the cook top at that main connection. We believe this damage occurred at the time of install. Our service technician did order a new regulator for Ms. [redacted] at no charge as a curtesy only. Since the regulator shows signs of being crimped too tightly Sears would have been in our rights to have charged Ms. [redacted] for this part which is approximately $90.00. Since the regulator was obviously damaged it is not covered under the manufacture warranty which states: “For one year from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated and maintained according to all supplied instructions.” The repair is not covered under the warranty sine the cook top was not installed correctly. Since we have addressed Ms. [redacted]’s issue and explained why Sears is not honoring her request to pay for her plumber to re-install the cook top correctly we have closed our case.   We apologize to Ms. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,   Vanessa L. [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L.[redacted]@searshc.com

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