Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is fully satisfactory to me.
Thanks for the prompt and helpful service.
Sincerely,
[redacted]
(The consumer indicated he/she ACCEPTED the response from the business.)
I've accepted this response because after the Revdex.com complaint I did finally receive my refund. All I wanted was my money back and regardless of how long it took and the hours and hours I spent on the phone I did in fact get my money back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] D [redacted] took action and fixed the problem n I hope management did something with the little manager that offered no help at all!i told him I was going to cooperate n Revdex.com n he did not care n neither did the little blonde working in layaway! They both treated me like garbage!
August 3, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #[redacted] Chicago, IL 60611 Re: [redacted] – Emily [redacted] Dear Ms. [redacted], We have completed the investigation of Ms. [redacted]’s complaint regarding her recent online order experience...
and her request for a full refund. It is unfortunate that we failed Ms. [redacted]’s expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in Sears. We regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in the order, we found that Sears Online arranged to have the delivery carrier, [redacted] pick up the item and it is currently in transit back to the warehouse. Once the product is returned, a full refund will be processed. Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon. In the interim, we have noted Ms. [redacted]’s concerns and respectfully ask to have this matter closed, pending the refund. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
June 20, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint...
regarding a recent order. We would first note that Ms. [redacted] order was placed through one of our Marketplace vendors, [redacted] As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders. However, the disclaimer on our website covering any errors due to pricing or description errors also encompasses any merchandise shown from our vendors. In the case of this sectional, it seems the wrong item and price was listed inadvertently. Regardless though, the merchant clearly did not have any intent to sell the entire sectional at such a substantially reduced price. We would it assume it was an error and do not find that it is currently listed for that amount. As we noted, we have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site. With an online business it is possible for mistakes to occur or for customers to view an older description with a different price, which is why most online merchants have terms and conditions that are similar to ours. An incorrect sign posted in a store might only cause one sale to be made before the mistake can be corrected, with the store taking a loss on just one item if the price is substantially below their cost. When an incorrect price is posted on a website, there is the potential for thousands of orders to be placed before the mistake can be corrected. Most online retailers post similar terms of use, and we stand by our disclaimer. In case Ms. [redacted] may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation: “…Disclaimer YOU EXPRESSLY AGREE THAT YOUR USE OF THE SEARS SITE, AND OF ANY USER CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO ANY USER CONTENT PROVIDED VIA THE SEARS SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE. FURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. Placing an Order …Pricing errors may occur on the Sears site from time to time, on items sold by Sears, or items sold by third party merchants on Sears Marketplace. Sears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an error. Sears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Sears. Any payments you make to Sears for orders that are cancelled due to pricing errors will be refunded.” As illustrated above, any disputes Ms. [redacted] may have with her order would need to be addressed with the seller, [redacted] In the interest of consumer satisfaction, a full credit was issued to Ms. [redacted] account on June 2, 2016 with the understanding that she would return the old item. However, now that Ms. [redacted] account has been refunded, she is refusing to return the item until she gets the vacuum cleaner she wanted. The seller is not obligated to grant her request according to our disclaimer, which was listed above. If Ms. [redacted] does not use the return label she was sent to ship the item back within 10 business days, we may be forced to reverse the credit she was issued since she cannot keep an item that she has not paid for. Ms. [redacted] may contact [redacted] at [redacted] or via email at [redacted] during normal business hours if she has any further questions. As this decision is in accordance to our posted terms and conditions, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for doing this in a timely manner.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Katherine M[redacted]
Complaint: [redacted]
I am rejecting this response because: As stated by Sears' response, the investigation is ongoing. Sears left me a voicemail on 12/15/16 and stated that a technician would be at my home the following morning between 8am and 12pm. Because I was not consulted regarding my schedule, I was not available to meet the technician the following morning. I spoke with the technician and rescheduled for 12/30/16. This was the next date when both Sears and I are available. Depending on the actions taken by the technician on 12/30, my complaint may or may not be resolved.
Sincerely,
Peter [redacted]
April 11, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611
[redacted] We have completed the investigation of [redacted] complaint regarding his dissatisfaction that he has not received the refund for his cancelled...
online order. Firstly we would like to apologize for the inconvenience and disappointment that [redacted] may have experienced due to the delay in the refund process. We reviewed the notes related to [redacted] order and confirmed that she called to cancel her online order on March 31, 2016. The cancellation did not process until the next day on April 1, 2016. [redacted] called several times to check the status of the refund and was informed that it can take 3-5 business days for the credit to post to her account. As clarification, a delayed refund is not researched until after the 5th business day. On April 8, 2016 [redacted] called again to check the status of her refund and we submitted a research on the credit. On April 10, 2016 we completed the research and manually reissued two separate credits to [redacted] $250.00 and $236.53 for a total of $486.53. The credits should post to her account on or before April 15, 2016. With that being said, since we have addressed the issue brought forth in [redacted] complaint, we have closed our file. Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,
[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] ...
August 3, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL 60611
Re: #9456[redacted]- Barbara [redacted]
Dear Mrs. [redacted]:
We have completed our investigation of Ms. [redacted] complaint regarding her recent purchase.
Assistant Store Manager Joy [redacted]...
provided the following response:
We have spoken with Ms. [redacted] in regard to this issue and a refund was provided. We want to point out that the signs at a store undergoing liquidation make it clear that all sales are final. The receipt also notes this as well. However, an exception as made in Ms. [redacted] case as a courtesy. In light of the aforementioned information, we respectfully ask that this matter be considered closed.
We apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Tammie [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) [redacted]
Tammie.[redacted]@searshc.com
December 18, 2017 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] – John [redacted] Dear Ms. [redacted], We have completed the investigation of Mr. [redacted] complaint regarding his online order experience...
and his request to return the merchandise. After researching this matter, we were able to confirm Mr. [redacted] request to return the merchandise within the 30 day return timeframe. Sears Home Delivery confirmed that the Online Business unit is unable to authorize the return and refund due to their system limitations. However, the return has been approved by Sears Home Delivery who contacted Mr. [redacted] to notify him of this resolution and arrange a return. Currently, the pickup of the product is scheduled for January 18, 2018, due to the upcoming holidays. Sears will continue to monitor this case until the return is completed and Mr. [redacted] is refunded. Should Mr. [redacted] have any questions, he may contact Sears Home Delivery directly at (888) 848-7292. In the interim, we have noted Mr. [redacted] concerns and respectfully ask to have this matter closed, pending the completion of his return and refund. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.)
The businss offer to replaced my product and gave me 90 day to go to Sears to picko0ut another A/C up $600.00, and at the present time I am out of town.
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have not fully completed our investigation of Mr. [redacted] complaint regarding service on his tractor. We apologize...
for the delay in responding to this complaint. We are currently waiting the service report for Ms. [redacted] tractor. Once we have received the service report we will provide a full report of Mr. [redacted] complaint and any offered concessions or resolutions if warranted. We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Thomas [redacted]
June 23, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] rebuttal to our previous response. Upon receipt of Mr. [redacted] follow-up concerns, we contacted our Accounting department to follow-up on the disposition of the check request. They responded on June 22, 2016, that the check (#[redacted]) was issued on June 9, 2016, and mailed to the address on file - [redacted]. The two week timeframe for receipt is an approximation, so it may take slightly longer. We ask that Mr. [redacted] allow a few more days to receive the check. If he does not receive it by Monday, June 27, 2016, he is welcome to send an email to [redacted]. In the interim, we ask that this matter be closed. Again, we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
August 3, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: #[redacted]Phillip B. [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted] complaint regarding his tool box. ...
Store Manager Chris [redacted] provided the following response: I have spoken with Mr. [redacted] regarding this issue. Upon viewing the unit, I determined what the needed parts were and they have been ordered for delivery to Mr. [redacted] home free of charge. Should Mr. [redacted] have any further questions or concerns, he may contact me (Chris) during normal business hours at ([redacted]) [redacted]. In light of the aforementioned information, we respectfully ask that this matter be considered closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
March 29, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding her...
recent store visit. [redacted], Store Manager, provided the following response: We have spoken with [redacted] and she was provided with a resolution that she found to be acceptable. Should [redacted] have any further concerns, I [redacted] may be reached during normal business hours at [redacted]. In light of the aforementioned information, we respectfully ask that this matter remain closed. We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Tell us why here...December 21, 2017
M. [redacted]/Sherman
POB [redacted] Lilburn, GA 30048
Our File No: [redacted]
Via: UPS Ground
Via: 1st Class US Postage
Dear M. [redacted],
Thank you so much for your patience while I addressed your hvac issues. I have called the phone number that was...
supplied to the Revdex.com. That was [redacted]. I was told by the person who answered that I had the wrong number. I called the two other phone numbers we have in our system linked to your address, [redacted] and [redacted] and was once again told I had the wrong number.
At this time I am closing my file. It is impossible to reach you if you have failed to give the agency or us a valid phone number to reach you. On behalf of Sears Home Improvements (SHIP), please know we value you as a customer and appreciate your patronage. If you have any further questions or concerns, please contact me at 1-800-222-5030 extension [redacted] or via email at Jeanne.[redacted]@searshomepro.com.
Sincerely,
Jeanne [redacted]
SHIP/HI Regulatory Complaint Specialist
cc: Revdex.com
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: # [redacted] Dear Ms. [redacted] We have completed our investigation of Ms. [redacted] complaint regarding her trimmer. Our records show that Ms. [redacted]...
trimmer was replaced on March 17, 2017 under sales check # [redacted] If she still needs assistance she may contact [redacted] directly at [redacted] Since we did replace Ms. [redacted] trimmer as promised we have closed this case. We apologize to Ms. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is fully satisfactory to me.
Thanks for the prompt and helpful service.
Sincerely,
[redacted]
(The consumer indicated he/she ACCEPTED the response from the business.)
I've accepted this response because after the Revdex.com complaint I did finally receive my refund. All I wanted was my money back and regardless of how long it took and the hours and hours I spent on the phone I did in fact get my money back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] D [redacted] took action and fixed the problem n I hope management did something with the little manager that offered no help at all!i told him I was going to cooperate n Revdex.com n he did not care n neither did the little blonde working in layaway! They both treated me like garbage!
August 3, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #[redacted] Chicago, IL 60611 Re: [redacted] – Emily [redacted] Dear Ms. [redacted], We have completed the investigation of Ms. [redacted]’s complaint regarding her recent online order experience...
and her request for a full refund. It is unfortunate that we failed Ms. [redacted]’s expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in Sears. We regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in the order, we found that Sears Online arranged to have the delivery carrier, [redacted] pick up the item and it is currently in transit back to the warehouse. Once the product is returned, a full refund will be processed. Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon. In the interim, we have noted Ms. [redacted]’s concerns and respectfully ask to have this matter closed, pending the refund. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.)
They are replacing the broken stove so I am satisfied.
June 20, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint...
regarding a recent order. We would first note that Ms. [redacted] order was placed through one of our Marketplace vendors, [redacted] As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders. However, the disclaimer on our website covering any errors due to pricing or description errors also encompasses any merchandise shown from our vendors. In the case of this sectional, it seems the wrong item and price was listed inadvertently. Regardless though, the merchant clearly did not have any intent to sell the entire sectional at such a substantially reduced price. We would it assume it was an error and do not find that it is currently listed for that amount. As we noted, we have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site. With an online business it is possible for mistakes to occur or for customers to view an older description with a different price, which is why most online merchants have terms and conditions that are similar to ours. An incorrect sign posted in a store might only cause one sale to be made before the mistake can be corrected, with the store taking a loss on just one item if the price is substantially below their cost. When an incorrect price is posted on a website, there is the potential for thousands of orders to be placed before the mistake can be corrected. Most online retailers post similar terms of use, and we stand by our disclaimer. In case Ms. [redacted] may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation: “…Disclaimer YOU EXPRESSLY AGREE THAT YOUR USE OF THE SEARS SITE, AND OF ANY USER CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO ANY USER CONTENT PROVIDED VIA THE SEARS SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE. FURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. Placing an Order …Pricing errors may occur on the Sears site from time to time, on items sold by Sears, or items sold by third party merchants on Sears Marketplace. Sears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an error. Sears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Sears. Any payments you make to Sears for orders that are cancelled due to pricing errors will be refunded.” As illustrated above, any disputes Ms. [redacted] may have with her order would need to be addressed with the seller, [redacted] In the interest of consumer satisfaction, a full credit was issued to Ms. [redacted] account on June 2, 2016 with the understanding that she would return the old item. However, now that Ms. [redacted] account has been refunded, she is refusing to return the item until she gets the vacuum cleaner she wanted. The seller is not obligated to grant her request according to our disclaimer, which was listed above. If Ms. [redacted] does not use the return label she was sent to ship the item back within 10 business days, we may be forced to reverse the credit she was issued since she cannot keep an item that she has not paid for. Ms. [redacted] may contact [redacted] at [redacted] or via email at [redacted] during normal business hours if she has any further questions. As this decision is in accordance to our posted terms and conditions, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for doing this in a timely manner.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Katherine M[redacted]
Complaint: [redacted]
I am rejecting this response because: As stated by Sears' response, the investigation is ongoing. Sears left me a voicemail on 12/15/16 and stated that a technician would be at my home the following morning between 8am and 12pm. Because I was not consulted regarding my schedule, I was not available to meet the technician the following morning. I spoke with the technician and rescheduled for 12/30/16. This was the next date when both Sears and I are available. Depending on the actions taken by the technician on 12/30, my complaint may or may not be resolved.
Sincerely,
Peter [redacted]
April 11, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611
[redacted] We have completed the investigation of [redacted] complaint regarding his dissatisfaction that he has not received the refund for his cancelled...
online order. Firstly we would like to apologize for the inconvenience and disappointment that [redacted] may have experienced due to the delay in the refund process. We reviewed the notes related to [redacted] order and confirmed that she called to cancel her online order on March 31, 2016. The cancellation did not process until the next day on April 1, 2016. [redacted] called several times to check the status of the refund and was informed that it can take 3-5 business days for the credit to post to her account. As clarification, a delayed refund is not researched until after the 5th business day. On April 8, 2016 [redacted] called again to check the status of her refund and we submitted a research on the credit. On April 10, 2016 we completed the research and manually reissued two separate credits to [redacted] $250.00 and $236.53 for a total of $486.53. The credits should post to her account on or before April 15, 2016. With that being said, since we have addressed the issue brought forth in [redacted] complaint, we have closed our file. Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,
[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] ...
August 3, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL 60611
Re: #9456[redacted]- Barbara [redacted]
Dear Mrs. [redacted]:
We have completed our investigation of Ms. [redacted] complaint regarding her recent purchase.
Assistant Store Manager Joy [redacted]...
provided the following response:
We have spoken with Ms. [redacted] in regard to this issue and a refund was provided. We want to point out that the signs at a store undergoing liquidation make it clear that all sales are final. The receipt also notes this as well. However, an exception as made in Ms. [redacted] case as a courtesy. In light of the aforementioned information, we respectfully ask that this matter be considered closed.
We apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Tammie [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) [redacted]
Tammie.[redacted]@searshc.com
December 18, 2017 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] – John [redacted] Dear Ms. [redacted], We have completed the investigation of Mr. [redacted] complaint regarding his online order experience...
and his request to return the merchandise. After researching this matter, we were able to confirm Mr. [redacted] request to return the merchandise within the 30 day return timeframe. Sears Home Delivery confirmed that the Online Business unit is unable to authorize the return and refund due to their system limitations. However, the return has been approved by Sears Home Delivery who contacted Mr. [redacted] to notify him of this resolution and arrange a return. Currently, the pickup of the product is scheduled for January 18, 2018, due to the upcoming holidays. Sears will continue to monitor this case until the return is completed and Mr. [redacted] is refunded. Should Mr. [redacted] have any questions, he may contact Sears Home Delivery directly at (888) 848-7292. In the interim, we have noted Mr. [redacted] concerns and respectfully ask to have this matter closed, pending the completion of his return and refund. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.)
The businss offer to replaced my product and gave me 90 day to go to Sears to picko0ut another A/C up $600.00, and at the present time I am out of town.
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have not fully completed our investigation of Mr. [redacted] complaint regarding service on his tractor. We apologize...
for the delay in responding to this complaint. We are currently waiting the service report for Ms. [redacted] tractor. Once we have received the service report we will provide a full report of Mr. [redacted] complaint and any offered concessions or resolutions if warranted. We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Thomas [redacted]
June 23, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] rebuttal to our previous response. Upon receipt of Mr. [redacted] follow-up concerns, we contacted our Accounting department to follow-up on the disposition of the check request. They responded on June 22, 2016, that the check (#[redacted]) was issued on June 9, 2016, and mailed to the address on file - [redacted]. The two week timeframe for receipt is an approximation, so it may take slightly longer. We ask that Mr. [redacted] allow a few more days to receive the check. If he does not receive it by Monday, June 27, 2016, he is welcome to send an email to [redacted]. In the interim, we ask that this matter be closed. Again, we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
August 3, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: #[redacted]Phillip B. [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted] complaint regarding his tool box. ...
Store Manager Chris [redacted] provided the following response: I have spoken with Mr. [redacted] regarding this issue. Upon viewing the unit, I determined what the needed parts were and they have been ordered for delivery to Mr. [redacted] home free of charge. Should Mr. [redacted] have any further questions or concerns, he may contact me (Chris) during normal business hours at ([redacted]) [redacted]. In light of the aforementioned information, we respectfully ask that this matter be considered closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
March 29, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding her...
recent store visit. [redacted], Store Manager, provided the following response: We have spoken with [redacted] and she was provided with a resolution that she found to be acceptable. Should [redacted] have any further concerns, I [redacted] may be reached during normal business hours at [redacted]. In light of the aforementioned information, we respectfully ask that this matter remain closed. We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Tell us why here...December 21, 2017
M. [redacted]/Sherman
POB [redacted] Lilburn, GA 30048
Our File No: [redacted]
Via: UPS Ground
Via: 1st Class US Postage
Dear M. [redacted],
Thank you so much for your patience while I addressed your hvac issues. I have called the phone number that was...
supplied to the Revdex.com. That was [redacted]. I was told by the person who answered that I had the wrong number. I called the two other phone numbers we have in our system linked to your address, [redacted] and [redacted] and was once again told I had the wrong number.
At this time I am closing my file. It is impossible to reach you if you have failed to give the agency or us a valid phone number to reach you. On behalf of Sears Home Improvements (SHIP), please know we value you as a customer and appreciate your patronage. If you have any further questions or concerns, please contact me at 1-800-222-5030 extension [redacted] or via email at Jeanne.[redacted]@searshomepro.com.
Sincerely,
Jeanne [redacted]
SHIP/HI Regulatory Complaint Specialist
cc: Revdex.com
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: # [redacted] Dear Ms. [redacted] We have completed our investigation of Ms. [redacted] complaint regarding her trimmer. Our records show that Ms. [redacted]...
trimmer was replaced on March 17, 2017 under sales check # [redacted] If she still needs assistance she may contact [redacted] directly at [redacted] Since we did replace Ms. [redacted] trimmer as promised we have closed this case. We apologize to Ms. [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]