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George DeBlasio

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George DeBlasio Reviews (6720)

December 22, 2017
Nita [redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # [redacted] – Stella [redacted]

Dear Ms. [redacted]:
We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction with the delay in...

receiving a full refund for the return of the refrigerator.
Firstly we would like to apologize for the inconvenience and disappointment that Ms. [redacted] may have experienced. We want to assure Ms. [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our customer service further. We reached out to the store manager for assistance with the refund amount that issued for the return. It was discovered that the return was not properly processed and the system automatically deducted a restocking fee of $52.52 from the refund. It was also determined that Ms. [redacted] was not refund the $69.99 delivery fee or the $10 weekend fee; total remaining refund due is $132.50 plus tax. On November 27, 2017 we issued Ms. [redacted] the remaining refund of $143.43. With that being said, since we have addressed the issue brought forth in Ms. [redacted] complaint, we have closed our file.
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
512-248-7954 direct
Matilda.[redacted]@searshc.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Anne B[redacted]

August 3, 2016   Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  #[redacted]Phillip B. [redacted]   Dear Ms. [redacted]:   We have completed the investigation of Mr. [redacted] complaint regarding his tool box.  ...

Store Manager Chris [redacted] provided the following response:   I have spoken with Mr. [redacted] regarding this issue. Upon viewing the unit, I determined what the needed parts were and they have been ordered for delivery to Mr. [redacted] home free of charge. Should Mr. [redacted] have any further questions or concerns, he may contact me (Chris) during normal business hours at ([redacted]) [redacted]. In light of the aforementioned information, we respectfully ask that this matter be considered closed.   We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

October 20, 2017     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: #[redacted] – Kelly B[redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. B[redacted] complaint regarding her dissatisfaction with the...

performance of her dryer after multiple service visits.   It is unfortunate that we failed Ms. B[redacted] expectations when she recently requested a repair from Sears. We value her patronage and can understand her frustration with the events detailed in her complaint. We can assure Ms. B[redacted] that her concerns have been forwarded to management for review.  As a result of this action, we revealed that our technician confirmed that Ms. B[redacted] dryer was operating to the manufacturer’s specifications and her dissatisfaction with its performance was due to being moved to a location with a much longer vent system.  It may also be important to note that although Ms. B[redacted] claims her dryer has not worked since purchase, our records show that she did not request service until nearly 9 months after purchase.  At this time, we can only reiterate that we truly regret any inconvenience she may have experienced.  We hope that in the future Ms. B[redacted] will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible.  We respectfully ask to have this matter closed, since we have noted Ms. B[redacted] comments and provided services appropriate to the terms of the product warranty.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  Nicki G[redacted] Regulatory Complaint Specialist [redacted]

June 3, 2017
[redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] [redacted]

Dear Ms. [redacted]
We have not fully completed our investigation of Ms. [redacted] complaint regarding her dissatisfaction that the ice maker in her...

refrigerator has been repaired multiple times and it continues to have the same issue.
We apologize for the delay in responding to this complaint. We reviewed the service history on Ms. [redacted] refrigerator and confirmed that she reported the ice maker issue on September 6, 2016 and it has been serviced several times. Our records indicate that we currently are servicing Ms. [redacted] refrigerator again. Since Ms. [redacted] purchased the refrigerator at our Sears Home Appliance Store, we forwarded this matter to the District Store Manager to assist and are currently awaiting his response. We are committed to providing a fair and equitable resolution and ask that Ms. [redacted] allow us ten business days to come to a decision. In the interim, should Ms. [redacted] have any questions, she may contact me directly at [redacted]
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is fully satisfactory to me.
Thanks for the prompt and helpful service.
Sincerely,
[redacted]

October 24, 2016   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed the investigation of Mr. [redacted]’s rebuttal to our previous response.   Mr. [redacted] has been advised several times by the franchise owner that he will not be refunded.  Unfortunately, we are unable to obtrude upon that decision.  Mr. [redacted] states that he cleaned his carpet using a shampooer that he had rented; this action voided “Sears Service Guarantee”.  Also, it is noted on the invoice that due to the condition of Mr. [redacted]’s carpet, the results would not be guaranteed.  Since Mr. [redacted] has not provided any new information and the franchise owner is adamant that no refund will be provided, we have closed our file.   Again, we appreciate the opportunity to address this matter.    Sincerely, [redacted] Regulatory Complaints Specialist

June 28, 2016
[redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
[redacted]

Dear Ms. [redacted]
We have completed the investigation of Mr. [redacted] complaint regarding the problem he encountered when he attempted to...

return a window AC unit without proof of purchase.
Our return policy states, “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of your original purchase to make a return with the following exceptions….
REFUNDS AND EXCHANGES WILL NOT BE GIVEN WITHOUT RECEIPT”.
Upon receipt of Mr. [redacted] complaint we researched extensively for the purchase of the window unit under the phone number; name and address; and email address that he provided on the complaint. As clarification, our system requires customer information at the time of sale for large item purchases that are considered serviceable such as a window AC unit, dishwasher, refrigerator, etc... Since Mr. [redacted] mentioned the he purchased a protection plan (agreement) for the window unit, his address would need to be entered as well. However, we were unable to locate an account with his information or the purchase of a window unit listed under the information he provided.
We spoke with Mr. [redacted] and requested additional addresses or phone numbers that the purchase might be listed under. He provided his wife’s name, [redacted] another address and 2 additional phone numbers. We researched again, and informed him that our records do not indicate a purchase of a window AC unit. We offered to research under a credit card number, but Mr. [redacted] stated that he paid with cash. We informed him that we could not accept a return without a receipt. Mr. [redacted] stated that he throws away his receipts for large item purchases because he expects them to last for years. We informed to Mr. [redacted] that if produces the receipt (proof of purchase) within 30 days from the purchase date, then we would honor his request for a return and refund; if he produces the receipt after the 30 day period and while the unit is still within the manufacturer’s warranty, then we would exchange it only . Mr. [redacted] stated that he did not want to exchange it because he alleges it has a safety issue and that we are required to return it. Mr. [redacted] stated that he installed the window unit himself and he noticed it had a burnt smell, shook his house and then fell out of the window. We reminded Mr. [redacted] that in order to assist, he would need to provide us with proof of purchase. At this point, Mr. [redacted] stated that he was not provided a receipt.
As far as Mr. [redacted] request to return or exchange the window unit, we did not find that this was warranted particularly since he is unable to provide a receipt for proof of purchase from Sears or provide the correct information to locate the purchase. As this decision is commensurate to the circumstances, we have closed our file.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for doing this in a timely manner.
Sincerely,
[redacted]

January 21, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted] - [redacted]   Dear Ms. [redacted]   We have completed the investigation of Mr. [redacted] complaint regarding his washer.   Upon researching Mr. [redacted] concerns, we found that a Sears technician examined the washer on January 11, 2017.  The notes indicate that he found the washing times to be normal; no error codes were found.  While we understand that Mr. [redacted] is dissatisfied with his washer, the unit was purchased approximately nine months ago.  Per Sears’ Return Policy, Mr. [redacted] was entitled to an exchange or a refund within the first 30 days.  Now that so much time has passed, he is only entitled to a repair under the manufacturer’s one-year warranty.  At this time, since we have confirmed that the washer is working to the manufacturer’s specifications, we have closed our file.   Again, we apologize to Mr. [redacted] we appreciate the opportunity to address this matter.    Sincerely, [redacted] Regulatory Complaints Specialist

[redacted]Revdex.com330 North Wabash Ave, Ste. #2006Chicago, IL  60611 Re:  [redacted] [redacted] Dear Ms[redacted] We have not fully completed our investigation of Ms. [redacted]’s complaint regarding her washer. We apologize for the delay in responding to this complaint. We are currently researching this issue. We are in contact with Ms. [redacted] and are currently waiting additional information from her. With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted.  If Mr. Norris’ issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolved.  We respectfully ask that this matter remain closed at this time. We apologize again and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.  Sincerely, [redacted]Regulatory Complaint SpecialistSears Holdings Corporation[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Joe H[redacted]

[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611   Re:  [redacted]   Dear Ms. [redacted]   We have not fully completed our investigation of Mr. [redacted] complaint regarding service on his tractor.   We apologize...

for the delay in responding to this complaint. We are currently waiting the service report for Ms. [redacted] tractor. Once we have received the service report we will provide a full report of Mr. [redacted] complaint and any offered concessions or resolutions if warranted.   We apologize again and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.     Sincerely,   [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

October 5, 2016
 
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
 
Re:  [redacted]
 
Dear Ms[redacted]
 
We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction...

with the multiple repair attempts on her tractor.
 
We have received Ms. [redacted] complaint and after reviewing her service history, we can understand why she was frustrated with her experience.  Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present.  This is usually not discovered until the customer has a chance to let the item run for awhile.  Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location.  We understand that this can be frustrating when a customer has a situation like Ms. [redacted], and we are pursuing solutions that will provide better options for our customers when these issues occur.  We would like to note that Ms. [redacted] has been in contact with our Protection Agreement Benefits Administration (PABA) office where she was offered a complimentary 6 month protection agreement or a $100 gift card.  She has also been scheduled for repair on October 7, 2016.  That being said, because we have addressed Ms. [redacted] complaint, we respectfully request this complaint be closed.
 
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Stephen & Au F[redacted]

January 11, 2018     Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted] – Bonnie S. [redacted]    Dear Ms. [redacted],   We have completed the investigation of Ms. [redacted] complaint regarding her recent online order...

experience and her request for a refund of a replacement order.   After reviewing the notes in the order, we found that Sears Online issued a refund on December 29, 2017. For Ms. [redacted] records the return receipt number [redacted] and [redacted]. The refund was issued back to the same form of payment originally used on the order. Credit normally posts within 3 to 5 business days to the account or it is dependent upon the financial institution. Since a refund has been provided, we respectfully ask to have this matter closed.     We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Katherine M[redacted]

June 23, 2016   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed the investigation of Mr. [redacted] rebuttal to our previous response.   Upon receipt of Mr. [redacted] follow-up concerns, we contacted our Accounting department to follow-up on the disposition of the check request.  They responded on June 22, 2016, that the check (#[redacted]) was issued on June 9, 2016, and mailed to the address on file - [redacted].  The two week timeframe for receipt is an approximation, so it may take slightly longer.  We ask that Mr. [redacted] allow a few more days to receive the check.  If he does not receive it by Monday, June 27, 2016, he is welcome to send an email to [redacted].  In the interim, we ask that this matter be closed.   Again, we appreciate the opportunity to address this matter.   Sincerely,   [redacted] Regulatory Complaints Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Adam stepped up the plate and corrected this issue, with the help of the store manager, Robert, as well. They did in fact provide me with an $80 credit for the food that went to waste due to the defective unit. They also offered a free new (in box) working refrigerator unit which was delivered on 10/24. I can confirm that this new unit is properly working. They were however unable to accommodate my request to have $120 returned/paid to me for missed work and also the $290 that I requested for storage fees. But, a refund and new fridge makes up for this. I'm happy with this outcome.
Sincerely,
[redacted]

March 21, 2017 Nita [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL  60611 Re:  #[redacted] – Mona S. [redacted]  Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint indicating the delay she had encountered in receiving...

service on her washer. Our records indicate that the service was completed on the washer on March 4, 2017. Since that time, Ms. [redacted] also called in to set preventative maintenance checks on several of her items. One call on her dryer is happening today and she has calls scheduled for her treadmill and garage door for March 27th. Since the original service calls have been completed, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely,Dana [redacted]Team Manager, Regulatory ComplaintsDirect Line: [redacted]Email: Dana.[redacted]@searshc.com

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