Georgetown Mac Haik Dodge Chrysler Jeep LTD

I am sorry to hear that you feel we have deceived you in any manner We sell over a thousand pre owned vehicles every year and just don't get these kind of complaints [redacted] ***, my used car manager, spoke to the customer the day after purchase in regards to any issues He offered her multiple solutions to appease her and she declined all of these We even offered to get her a different vehicle at one of our sister store locations and she didn't find anything else she liked within her budget [redacted] offered to look at her vehicle for any safety issues or mechanical problems with her vehicle The customer declined to bring the vehicle in for us to look at The customer bought a used vehicle and all vehicles are sold "as-is" As a franchise dealer, all vehicles that retailed must pass a safety inspection performed by our service departmentEven doing, we afford all of our customers the option to take it to any mechanic or whomever before the purchase is complete The process of buying a car is very paperwork intensive processThis is both protection for the consumer, as they cannot accidently purchase a vehicleIt is protection for the dealership that once all of those steps are completed, the transaction is final and cannot be reversedIn our opinion, the customer is experiencing buyers remorse We are sorry and cannot unwind this dealIf the customer is still having issues with her vehicle, we would be more than happy to address them at her earliest convenienceIn the end, it is a pre-owned vehicle, meaning it is not in perfect condition The customer was able to view and demo the vehicle before she purchased itAll terms of the deal were disclosed in a manner compliant with federal lawShe signed a binding contract and is simply unhappy with her decision We wish this customer the best

We are sending out a postcard to every recipient of our mail piece that states the following: Mac Haik Dodge Chrysler Jeep Ram wishes to apologize for any confusion our mail piece caused because of a missed 2nd disclaimerThis disclaimer was missed before printingThis disclaimer was supposed to be placed below the “THE MONEY CARLO GAME” It stated “Match any two and win one of the prizes listed” Come in to check your confirmation code to see which prize you have won Again we apologize for any confusion Thank you, [redacted] General Manager Mac Haik DCJR Georgetown Texas [redacted] This was an oversight and we sincerely apologize There were winning numbers sent out for the New Chrysler 200, $Cash and $cash We bought insurance policies for these prizes Chances of winning were stated on the disclaimer The chances of winning were 1: I have spoken with numerous customers and have apologized to all of them for the confusion We sold some of these customers after explaining the oversight This was an oversight and didn't change the promotional odds of 1:winning the car, $or $ We would never have sent a confusing piece out on purpose Typographical errors happen unfortunately I would certainly take care of this consumers next oil change when due We again apologize for the confusion.Thanks [redacted]

Complaint: [redacted] I am rejecting this response because: The business has failed to provide an acceptable and fair response to resolve this matter, they're apology is not a remedy in this matter when they have stated that "insurance was purchased" regarding these prizesThey must provide their insurance company, thus file a claim to come to the proper solutionThe business was at fault Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We certainly understand that you don't want to sell the vehicle back to us at the original sales price but we would be more than happy to trade you out of the vehicle The car you bought is a high performance vehicle When you left the store it was running fine Then after miles you had a problem with the clutch Like all high performance parts they are non returnable yet we would buy it back for the original price These specialty vehicles can break at anytime when they aren't driven properly We cannot accept liability when it wasn't in our possession You were offered a service contract but declined to purchase one We will offer a onetime goodwill adjustment of for the clutch That is what we are willing to do All used cars, especially high performance ones, are sold "as-is" This protects the consumer and the dealership when something like this happens regards [redacted]

I spoke to Mrs [redacted] a little bit ago She has had an intermittent problem with the electronic throttle on her vehicle We have performed every TSB applicable to her vehicle We have to do everything the factory tells us to do to fix the problem Mrs [redacted] also authorized us to fix the sensor for the proximity system that has been damaged We are trying to get her the next available loaner so we can fix her vehicle We hope this takes care of her problems

Complaint: [redacted] I am rejecting this response because: An original work order receipt was never given to me until now, the pdf version you emailed through Revdex.com was the only one I receivedThe vehicle was not thoroughly gone over and not all fluids were replaced as stated before purchaseThe transmission fluid was not replaced and appears to have or had a minor leak and a bolt missing from the transmission pan, front and rear differential fluid was also not replacedI was assured that the pre existing major dents would be repaired, one of them was notAttached photos will also indicate your listing on my vehicle that I found, and the options stated are not included on my truck, laramie package, leather seats etcYour price obviously included these options which I did not receiveThe listing on your website did not appear until after the sale, that's deceiving in my opinionI visually inspected the truck I initially and noticed it had just the standard options, not premium options as advertised after the factSo was I charged for options I didn't receive? All I want is for Both parties to mutually come to an agreement and for you to make good on your part, so I can possibly restore my faith in your dealership Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Your Service Manager [redacted] specifically said I had no loyalty because I didn't buy the truck from you, Check the records on file with ChryslerThe DEF issue is a well documented issuein the Ram Truck forumI was not asking for extended warranty coverage past the 36k milesI was asking for help with intent the factory may decide to help out because this is a well documented issue for the Eco Diesel.I also contend your Service Manager said the DEF system failed due to me not using Mopar DEF vs Blue DEF over the counterThe fact we used a product that meets and or exceeds the ISO should not make a difference.Dodge recommends that technicians use a refractometer to test the fluid which was never done in this case Per my research Dodge dealers will flush the fluid from the tank and replace it-never done in this case per the service rep, only to find later that the actual cause was a bad DEF tank, which is covered under multiple technical service bulletins and could be warranted by the factoryWhen the factory is relying on the Service Manger for truthful information which did not happen it cost me the chance reimbursement for the repairTo also state this issue was caused because I didn't take your recommendation for additional service scams in the last visits isa bogus claim in it's self Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The response is not truthful We were NOT given "several options" When I spoke to [redacted] and asked if they would work with us on discounting the repair I would gladly tow it to them if they could help make this right with maybe doing the work for their cost on parts or discounting labor and he said he would check with the service department and call me back He did not bother calling me back but had someone else call me and tell me there was nothing they could do but they would offer us $10,to buy the truck back - really? We paid over $17,for it so that makes absolutely no sense I asked the person that called me back about discounting the repair and he said they couldn't do it for less than the auto shop we had the truck at quoted us - funny thing is I never said how much they were quoting us He proceeded very sarcastically that if he knew when a truck would break down he sure as hell wouldn't be selling cars I don't appreciate being spoken to like that or telling me you would work with us on discounting repair as much as possible but then have someone else call back to tell me that's not the case.The ONLY option we were given was Mac Haik would buy the truck back for $10,even though we paid over $17,000.We are now out repair costs for replacing a piston and cylinder at the auto shop since Mac Haik does not stand by their word or vehicles I understand we bought a used vehicle but that was only a few short months ago and we were assured the mechanics go over vehicles thoroughly before they are sold and thought this was a reputable dealership Again, we would have gladly towed the truck there if you would have worked with us to discount labor or sell the parts at your cost to help make this right Regards, [redacted]

Mr [redacted] , You have stated that the vehicle did not appear on the Internet until after the saleWe always inspect our inventory once the listing is live but in the case when a vehicle is already sold no one has any reason to inspect that particular vehicle's listingIt will automatically be taken off the Internet once the sale is finalized in our accounting officeThis is an automated process which is the only reason the vehicle ever showed up onlineYou have also stated that you personally inspected, drove, felt, smelled and approved of the vehicle and price before you bought itYou also purchased the vehicle at $less than what we were asking for at the time of saleWe did nothing to deceive, misrepresent or manipulate your purchase decisionWe were both consenting parties and agreed to a retail transaction regarding the vehicleWe did everything that you asked us to do including swapping mirrors and maintenance items you requestedAll vehicles per Texas state law are sold "AS IS"We consider this deal finalized and officially closedWe wish you nothing but the best with the vehicle

We are sorry this has moved to this point We did replace the pads per your request as a goodwill adjustment even though all vehicles are sold as-is We also welcome our customers to take any vehicle to mechanic of choice before purchase Even so this vehicle did pass a safety and emissions inspection before they bought it We feel we represented the vehicle accurately That being said I will make this one time and last goodwill adjustment for $ The customer can have whomever do whatever work they want......any other work that is done is the responsibility of the customer We consider this matter closedregards [redacted]

[redacted] I certainly apologize for any miscommunication you had with my staff You can buy the vehicle without the paint and fabric protection your salesperson discussed with youNo charge.I will more than happily honor the sale price of $which includes all incentives and discounts regardless of which financial institution you would like to use I will allow $for your trade which is the same thing we offered you at the dealership Please let me know when you would like to come in and complete the transaction I appreciate your business.thanks [redacted]

Mr [redacted] , As per your statements on your Google Review that we did not perform the services we agreed to perform because they have not shown up on the CarFax report is incorrectServices that are performed by our dedicated mechanics for pre-owned vehicles do not report directly to CarFaxI assure you the valve adjustment and fluid changes were performed and have attached a copy of the repair/service order showing exactly what work was performedYou also test drove the vehicle and negotiated with our sales professionals and managers extensivelyI do not understand how we could misrepresent the vehicle or it's equipment since you personally inspected it and test drove it before you agreed to purchase itIn your other review you also stated that the vehicle now has a ticking/knocking noise, you did purchase an extended service contract and we would be more than happy to inspect the problemAs a good will adjustment we will waive the diagnostic fee when you bring the vehicle back inPlease let us know if we can be of further assistance

We got the customers vehicle paid off and handled the situation. We apologized to the customerthanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and agree that payment has finally been made (days after it was
due). I am still however waiting for the refund of the overpayment that occurred because of the neglect for responsible business mgmtMy calls to the dealership went unanswered or without resolutionOnly after I sent an email to the CEO at corporate HQ did action occurHowever, no one has ever apologized or assumed responsibilityI do believe, judging by other social media reviews, that this dealer has a history of utilizing larger payoff vehicle amounts to float their revolving cashShameful!
Regards,
*** ***

Mr***, We are truly sorry that you have experienced a difficulty with your vehicle regardless of what dealership you originally made the transaction at for your Ram Eco DieselThat being said, we do not discriminate against our service customers if they purchased a vehicle at another
dealership. The issue is we are unable to make an internal goodwill adjustment because we are not the original dealer who sold you the vehicleThe facts of the matter are that your vehicle is outside the original manufacturer’s warrantyThe limited warranty expired once your vehicle’s mileage exceeded 36,milesYou are welcome to contact FCA directly regarding your claim but your claims against our company are outside the scopes of our authority. The use of aftermarket fluids, air filters and other maintenance items and Chrysler’s policy regarding them in terms of voiding a warranty that has already exceeded the mileage limitation set by them is not under our controlPlease do not hesitate to contact me directly if I can be of any further assistanceMr*** is travelling on company business and you should utilize me, *** ***, General Sales Manager, as your primary point of contact. Thank you

We are sorry that Mr*** had transmission problems. Our transmission tech was injured and off work for a short time which put all work behind. Just like the transmission problem itself, we could not foresee that our technician would get injured and be off for some
time. We moved his vehicle in quickly in to see if it was a small repair. We would have fixed it immediately and completed this transaction. Unfortunately it needed to be taken apart and our certified tech was the only one qualified to do this repair. We are all at the mercy of supply and demand. This is like the Doctors office when you cannot get in for two months to see him… We are waiting for a transmission that Mr***’s ext service contract is sending us to install. When we receive it we will install ASAP. Mr*** could have taken it to another facility at any time but would have ran into the same problem. There’s more work in the summer at this time of year than any store can handle. We get calls from customers at other stores with the same problem. The other issue is Mr*** rented a vehicle before his service contract authorized the repair. We cannot accept responsibility for someone’s vehicle breaking down and the length of time it takes to repair it. i.e. Electrical issues sometime take weeks to find and diagnose. These things happen and are part of vehicle ownership That being said I will make a "good will adjustment" for three days rental. We are trying to fix Mr***’s vehicle as quickly as possible. Mr*** bought a third party service contract, not a Chrysler service contract. We are still trying to get the repair fully covered. Thank You *** ***

Complaint: ***
I am rejecting this response because:You are sending a check for the service warranty but we also canceled the Gap insurance for a cost of $Please submit this check ASAPUpon just now checking with the credit union, they still have yet to receive this check of $and I will give that a couple more days but I am stunned that the $for gap was not included in the refundPlease process the additional check now for $as this was canceled in writing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There is no documentation from the dealership to show that the mechanic actually did a complete evaluation of my vehicle as requested. The documentation does not address the ETC lightThe documentation does not address the dealership recommendations, policies, procedures, or any recommendations on follow up on for this Pcode. There is no documentation that the mechanic actually did an accurate assessment of the vehicle. We went to Autozone and they can check for the pcode. What did Mac Haik do different? There is no other real evidence that the mechanic actually fully investigated the code after I expressed my concerns. Please see the attached receipt from Mac Haik
Regard
*** ***