Georgetown Mac Haik Dodge Chrysler Jeep LTD

We are sorry this has moved to this point.  We did replace the pads per your request as a goodwill adjustment even though all vehicles are sold as-is.  We also welcome our customers to take any vehicle to mechanic of choice before purchase.  Even so this vehicle did pass a...

safety and emissions inspection before they bought it.  We feel we represented the vehicle accurately.  That being said I will make this one time and last goodwill adjustment for $200.  The customer can have whomever do whatever work they want......any other work that is done is the responsibility of the customer.  We consider this matter closed. regards [redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted]@yahoo.com] Sent: Monday, June 01, 2015 11:46 AM To: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] Are you kidding,  they're willing to make this right with an oil...

change, a $5,000 oil change? ? That is so RIDICULOUS! !No deal! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted], As per your statements on your Google Review that we did not perform the services we agreed to perform because they have not shown up on the CarFax report is incorrect. Services that are performed by our dedicated mechanics for pre-owned vehicles do not report directly to...

CarFax. I assure you the valve adjustment and fluid changes were performed and have attached a copy of the repair/service order showing exactly what work was performed. You also test drove the vehicle and negotiated with our sales professionals and managers extensively. I do not understand how we could misrepresent the vehicle or it's equipment since you personally inspected it and test drove it before you agreed to purchase it. In your other review you also stated that the vehicle now has a ticking/knocking noise, you did purchase an extended service contract and we would be more than happy to inspect the problem. As a good will adjustment we will waive the diagnostic fee when you bring the vehicle back in. Please let us know if we can be of further assistance.

Complaint: [redacted]
I am rejecting this response because: The business has failed to provide an acceptable and fair response to resolve this matter,  they're apology is not a remedy in this matter when they have stated that "insurance was purchased" regarding these prizes. They must provide their insurance company, thus file a claim to come to the proper solution. The business was at fault. 
Regards,
[redacted]

We apologized for the miscommunication between a new assistant sales manager, salesperson and the customer. Our Pre-Owned Director [redacted] reached out directly to the customer and scheduled a replacement key to be made. The customer came in to the dealership today, 1/7/2017 and was...

provided with an additional key at no charge.

Complaint: [redacted]
I am rejecting this response because:Your Service Manager [redacted] specifically said I had no loyalty because I didn't buy the truck from you, Check the records on file with Chrysler. The DEF issue is a well documented issuein the Ram Truck forum. I was not asking for extended warranty coverage past the 36k miles. I was asking for help with intent the factory may decide to help out because this is a well documented issue for the Eco Diesel.I also contend your Service Manager said the DEF system failed due to me not using Mopar DEF vs Blue DEF over the counter. The fact we used a product that meets and or exceeds the ISO 22241 should not make a difference.Dodge recommends that technicians use a refractometer to test the fluid which was never done in this case.  Per my research Dodge dealers will flush the fluid from the tank and replace it-never done in this case per the service rep, only to find later that the actual cause was a bad DEF tank, which is covered under multiple technical service bulletins and could be warranted by the factory. When the factory is relying on the Service Manger for truthful information which did not happen it cost me the chance reimbursement for the repair. To also state this issue was caused because I didn't take your recommendation for additional service scams in the last 5 visits isa bogus claim in it's self.     
Regards,
[redacted]

I apologize that the claimant has been unable to reach me, I have been in corporate meetings in Houston for the past week. [redacted], my Used Car Director, has briefed me on the series of events. We always do our best to take care of our customers - before, during and after we sell them a...

vehicle. Even though this is a high performance vehicle and the clutch is a driver wear item we would be willing to purchase this vehicle back for the original sales price minus all titling, registration, inspection fees and taxes. Another option would be trading the vehicle in on the purchase of a different vehicle. We are still willing to offer the original sales price as the trade in value. I am traveling this weekend but would be more than happy to have a conversation with the claimant as soon as we get out of our morning management meeting on Monday.

We are sending out a postcard to every recipient of our mail piece that states the following:  Mac Haik Dodge Chrysler Jeep Ram wishes to apologize for any confusion our mail piece caused because of a missed 2nd disclaimer. This disclaimer was missed before printing. This disclaimer was supposed to be placed below the “THE MONEY CARLO GAME” It stated “Match any two and win one of the prizes listed” Come in to check your confirmation code to see which prize you have won.
Again we apologize for any confusion.
Thank you,
[redacted] General Manager
Mac Haik DCJR
Georgetown Texas
[redacted] This was an oversight and we sincerely apologize.  There were winning numbers sent out for the New Chrysler 200, $5000 Cash and $2000 cash.  We bought insurance policies for these prizes.  Chances of winning were stated on the disclaimer.  The chances of winning were 1:15000.   I have spoken with numerous customers and have apologized to all of them for the confusion.  We sold some of these customers after explaining the oversight.  This was an oversight and didn't change the promotional odds of 1:15000 winning the car, $5000 or $2000.  We would never have sent a confusing piece out on purpose.  Typographical errors happen unfortunately.  I would certainly take care of this consumers next oil change when due.  We again apologize for the confusion.Thanks[redacted]

I believe we have resolved this with this customer.  I know the vehicle has been paid off...please advise if things are differentthanks

We certainly understand that you don't want to sell the vehicle back to us at the original sales price but we would be more than happy to trade you out of the vehicle.  The car you bought is a high performance vehicle.  When you left the store it was running fine.  Then after 800 miles you had a problem with the clutch.  Like all high performance parts they are non returnable yet we would buy it back for the original price.  These specialty vehicles can break at anytime when they aren't driven properly.  We cannot accept liability when it wasn't in our possession.  You were offered a service contract but declined to purchase one.  We will offer a onetime goodwill adjustment of 500 for the clutch.  That is what we are willing to do.  All used cars, especially high performance ones, are sold "as-is".  This protects the consumer and the dealership when something like this happens.   regards  [redacted]

I am sorry to hear that you feel we have deceived you in any manner.  We sell over a thousand pre owned vehicles every year and just don't get these kind of complaints.  [redacted], my used car manager, spoke to the customer the day after purchase in regards to any issues.  He...

offered her multiple solutions to appease her and she declined all of these.  We even offered to get her a different vehicle at one of our sister store locations and she didn't find anything else she liked within her budget.  [redacted] offered to look at her vehicle for any safety issues or mechanical problems with her vehicle.  The customer declined to bring the vehicle in for us to look at.  The customer bought a used vehicle and all vehicles are sold "as-is".  As a franchise dealer, all vehicles that retailed must pass a safety inspection performed by our service department. Even doing, we afford all of our customers the option to take it to any mechanic or whomever before the purchase is complete.  The process of buying a car is very paperwork intensive process. This is both protection for the consumer, as they cannot accidently purchase a vehicle. It is protection for the dealership that once all of those steps are completed, the transaction is final and cannot be reversed. In our opinion, the customer is experiencing buyers remorse.  We are sorry and cannot unwind this deal. If the customer is still having issues with her vehicle, we would be more than happy to address them at her earliest convenience. In the end, it is a pre-owned vehicle, meaning it is not in perfect condition.  The customer was able to view and demo the vehicle before she purchased it. All terms of the deal were disclosed in a manner compliant with federal law. She signed a binding contract and is simply unhappy with her decision.  We wish this customer the best.

We contacted the customer and went over the information at hand.  They did buy a vehicle with over 100000 miles on it.  They also signed an "as is no warranty" statement over four times.  With all the documents stating this we have decided to give the customer some assistance for the...

repair.  We were in no way obligated to give the customer anything but we value our relationship with this customer.  We are paying for half of the repair.  This was a goodwill adjustment and hope the customer enjoys their new vehicle.

I am sorry about the light but all of our vehicles are sold asis. The customer took it to his own mechanic and made a decision to purchase a 6000 car.  We can look at the vehicle and repair at internal rate.  Please let us know how customer would like to proceed.

Tell us why here...Ms. [redacted] brought her vehicle in on the morning of April 29th with a complaint of a check engine light and an ETC light coming on while driving. Upon inspection we found a DTC for P2181 (Cooling System Performance) for the check engine light and no DTC’s related to the Electronic...

Throttle Control. After inspecting the vehicle for coolant leaks, none were found and vehicle was running at normal operating temperature. After further investigating we found TSB 18-032-11 for a Check Engine Light Illumination for DTC P2181 which involves flash reprogramming the PCM. After performing TSB for DTC P2181, when then test drove the vehicle and verified repairs. The Check Engine Light nor did the ETC light come back on and there were no pending codes for P2181 that returned. Ms. [redacted] has stated that she called back in within one hour that the Check Engine Light came back on, she has stated that she called in and spoke with someone at the dealership and they stated it was ok to keep driving, however the only person working that day was [redacted] and that conversation never happened, in fact, [redacted] would have advised her to promptly return for further diagnosis. The next time we heard from Ms. [redacted] was on the morning of May 12th when we received her vehicle in our early bird drop box. She stated that the vehicle started to overheat in Pflugerville and decided to continue onto Round Rock, to her home. It is possible with the continued driving while overheating the engine can cause engine failure. It was explained we would do our best to look at her vehicle on that day but with the amount of worked already committed to; she should be prepared that it wouldn’t be until Monday the 15th of May that we would have an assessment. She then chose to have the vehicle towed out of our dealership. From what we have gathered from her complaint and communication with her, Firestone is stating the coolant housing is leaking and has crack in it, they also have noted there was RTV sealant on the coolant housing, trying to seal the crack. Who put the RTV on the housing? Unfortunately , there is no way to predict when a part is going to fail and in her case the coolant housing ruptured and she lost all of her coolant in a matter of minutes and with her continuing to drive the vehicle the engine overheated. We need to replace the coolant housing and retest the cooling system to verify if there has been any damage to the engine. We have to replace the coolant housing before we can tell if her vehicle needs anymore repairs to the cooling system or engine. That is the only way to move forward with her repairs, it’s unfortunate but is part of vehicle ownership. We are very sorry her vehicle had issues. As we stated no one knows when something is going to break… They are all machines.Regards[redacted]

We did do exactly what the customer said.  We accidentally charged too much on his card and immediately reversed it.  It was an accident and we are very sorry this happened.  We sent the customer a $100 gift card in the mail. Again we are sorry this happened and extended...

some goodwill.  We hope this somewhat makes up for our human error.  We are human and unfortunately make mistakes sometimes. regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Unfortunately, they did lie as 50% would be $89.50 as the bill was $165 plus shop supplies of $14.  Lesson learned about this business.
Regards,
[redacted]

I spoke to Mrs. [redacted] a little bit ago.  She has had an intermittent problem with the electronic throttle on her vehicle.  We have performed every TSB applicable to her vehicle.  We have to do everything the factory tells us to do to fix the problem.  Mrs. [redacted] also authorized...

us to fix the sensor for the proximity system that has been damaged.  We are trying to get her the next available loaner so we can fix her vehicle.  We hope this takes care of her problems.