Get Loan Approved - Portland Street

Finance Director Gabe G [redacted] is currently working to resolve

Well, since we want to speak on contracts where is the original contract I signed in October? The contract I signed when I was originally told automation found a lender for me? I have the vehicle identification number to my trade in and can tell you exactly when it was exchanged to autonation for the truck

The Technician had an accident while road testing the vehicleDealership insurance company is involved and handling the case [redacted] report is not yet availableDealership will work with customer and insurance to resolve

We will have a check for this gentleman by the end of this weekThere is one form that needs to be completed and we will call him today to have it expeditedThank You,Gabe

The customer has been contacted and the refund is on the way Should be received within 5-days

The product purchased by the customer was cancelled immediately at the time of request The product was in force until cancellation so therefore it was a pro-rated refund The customer did receive credit for the correct amount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I took the part which they sent to the dealership to be installedUnfortunately it is not the correct part Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/07/25) */ Initially, when the vehicle was sold at Shaver Motors there was nothing mentioned about any mechanical problems that the vehicle hadWhen it was finally brought to our attention Shaver Motors immediately offered to fix these items, free of chargeWe advised Mr [redacted] to make an appointment in our service garage at his convenience and he chose never to do soHe did not make any attempt to contact us for over daysShaver Motors was contacted by the bank who financed Mr [redacted] 's car and they informed us that Mr [redacted] had not made his first paymentAt that time, we reached out to Mr [redacted] about his payment and he mentioned that he didn't want the car anymore because of its apparent mechanical issuesAgain, we offered to repair his vehicle free of chargeTo this date, Mr [redacted] has never allowed us the opportunity to help himMr [redacted] is misinformed as to the value of the vehicle he purchasedThe retail price of the car he purchased is [redacted] Mr [redacted] purchased the car for [redacted] plus tax, title and license fees or [redacted] below retail valueWe have attached a retail book value of the car he purchased and a copy of the bill of saleUnfortunately, this complaint is a clear case of buyers remorse Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The very friat day I got it I said something about it and all the shop did was reset the computer on the car and gave it back they did not care to fix anything tell I told the lone company to come get the carand they never filled the tittle with the bmv Final Business Response / [redacted] (4000, 9, 2017/08/04) */ Shaver Preferred Motors stance has remained the sameWe would have been happy to fix the customers issues free of charge had we been given the opportunity to do soCustomer refused to allow us to fix the car for over daysCustomer has chosen to have the car repossessed by finance company for failure to pay rather than let us help him with the mechanical issues he hadHad Mr [redacted] communicated with us we would have either fixed all his issues or switch vehiclesUnfortunately, when a customer refuses to bring in the car to be fixed or call us back when we reach over ten times there is not much else we can doThis was buyers remorse only Final Consumer Response / [redacted] (3000, 15, 2017/08/07) */ ***Document Attached [redacted] You know I fill it is funny rhat they aay that thw frist day that they found out about the problems with the car was the day that this Case was open looks like to me that they knew from day one and never wanted to fix it tell you guys and the lone company got involved with it all know they turn the tittle to the car in to the bmv mouth later

Only two banks pulled the credit The loan went through *** bank The customer has now locked his credit and therefore another bank could not have pulled his credit after he came here and we resolved the issue

The customer still owes a balance of 1,to complete the transaction We have made her aware of this We will jot complete the title or the plate's until this is paid.Lonnie P [redacted] General Manager

[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Check received with a much appreciated gift card Regards, [redacted] ***

We will expedite the dollar refund

We will move this issue to our legal department

Initial Business Response /* (1000, 6, 2016/03/30) */
Contact Name and Title: *** ***- Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@shavercars.com
To whom it may concern, in response to complaint #XXXXXXXX I have researched the following
http://192.168.0.98/ebindr/images/icons16x/scrub.jpginformation to shed a more clearer light on the situationThe Vehicle was originally purchase on 9/28/with XXXXX milesI have included a copy of the pre-sale repair order of the work completed prior to selling the vehicle to this customerPrior to delivery Shaver Preferred Motors; changed the oil, installed new front and rear brake pads and rotors, fixed the A/C system, replaced tire pressure monitor and balanced all tiresThe customer first brought this vehicle back to the dealership days & miles later, stating the ABS light was onWhen we inspected car, found the car to be operating properly and the ABS light was NOT on at that timeWe advised customer to bring car back to the service department if the light came back onWe inspected the car at that time for FreeThe following day on 12/3/the customer brought the car back to the service department complaining the ABS light was back onWe inspected the vehicle at that time and found the light to be on and the cause of the problem was a bad lower ball jointWe replaced the bad ball joint at that time and only charged the customer their standard deductible of *** The customer returned to the service department on 12/11/complaining the brakes were squeakingWe inspected the vehicle for free and found the brakes were almost new and in fine working orderWe informed the customer that the brake pads on the vehicle were metallic brake pads and sometimes you can experience a minor squeak, but there is nothing operationally wrong with the carWe informed her at that time, if she wanted to eliminate the squeak the only way to do so would be to replace with a high performance ceramic brake padWe quoted *** and they requested we do replace the metallic pads with the ceramic padsThe customer returned to the dealership on 1/14/complaining the brakes were squeaking againWe road tested the car with them at that time for free and they did not squeak when we inspected the carThe customer was unable to hear the noise eitherThe customer was frustrated and took the vehicle to the Chrysler dealer to verify what we had explained and to have an open recall completedWhen the vehicle was in the Chrysler dealer, Chrysler recommended at that time unrelated maintenance items to be replacedThe customer wanted Shaver Preferred Motors to pay the Chrysler dealer to repair these items and we told them to bring the vehicle back to our service department and we will fix 100% of those issuesOn 1/28/the customer brought the vehicle back to Shaver and we replaced; both front control arms, both front sway bar links, both front struts, both front bushings with factory partsThis was exactly what Chrysler had recommended the customer doWe only charged the customer the standard deductible of *** at that timeThe customer returned to our service department on 3/18/stating there is a "noise" coming from the vehicle somewhereWe drove with the customer on two separate occasions and the car will not produce any noise and we are unable duplicate the issue they are speaking ofThey have left the car with us and we have tried three other times to duplicate this "noise" and cannot do so
Besides the optional purchase of Ceramic pads to eliminate the occasional squeak which cost the customer *** have only spent *** on any of the issues they have complained aboutThe dealership has spent *** trying to make the customer happyThe vehicle is mechanically safe, starts, and runs great! However, we cannot make a year old car with 67,miles new or 100% "noise" freeIt is hard to spend almost *** trying to make a customer happy and to be called a crookIf *** Preferred Motors were crooks, I can promise you we would never have spent almost $trying to make them happyWe apologize for any inconvenience this has caused our customerWe have fixed 100% of the items Chrysler recommended and will not pay to rebuild a car for issues that the customer themselves cannot hear when they bring it in to our service departmentWe do our best to satisfy all our customersWe will continue to try and help the customer if issues arise, but at some point we understand the expectations of certain customers *** not be realistic
Initial Consumer Rebuttal /* (3000, 8, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So what you're trying to tell me is that the warranty that we purchased when we purchased the vehicle is through you, and not the actual company that we were led to believe it to be throughI'm confusedBecause you make it seem like you're spending money to repair a vehicle, when we fully paid for a warranty that covers everything that you claim you paid forfor some reason you never mentioned we bought a warrantyAlso, when we brought the car back this last week, your mechanic, drove in the car with us and clearly stated that he heard the noise and would take care of it for usThe car still sits untouched on the lot, just as it did a little over a week ago,except that time it sat almost two weeks untouchedNo courtesy to call to us to even say, either time, we cant hear anythingWe don't know what to doNothingJust let it sit thereLike I said beforeIt's literally sat on their lot more than we have driven itIt's not like we don't like the car nor are trying to get out of making payments on it, we paid seven months in advance o a car we cant drive without it making noiseA loud noiseThey also say they changed oil and everything before purchase, so why then did they change it again, when we took it back in DecemberOnce again, to act like our only paying the *** deductible is something special on their behalf is ridiculousEspecially since that's all we are supposed to pay according to the warrantyI've already started the lemon law application because Shaver clearly sold us a lemon
Final Business Response /* (4000, 11, 2016/04/13) */
Mrs***,
As we communicated by phone, *** Preferred Motors is more than happy to continue to work with you to find a resolution to your problemAfter Chrysler is finished looking over the vehicle please bring it back to us and we will make sure we fix whatever is recommendedThank you for understanding and allowing us the opportunity to solve your problemI am confident *** Motors will make you happy

*** *** notified me of my credit being lowered do to many credit pulling.I did not give provision to the dealer to request credit check to many banksI only give permission
for one credit check, ford financing supposed to be my financing bankI was and still I'm approved with Bank of America to buy from any dealerBut finance guy from the dealer convince me that I have to go with ford financing.I request proof in writhing with my signature that I aloud the dealer to request credit pull from many banksYesterday another bank requested my credit pull (after I returned the truck to the dealer, and after the sales manager told me that its been resolved)Sales manager told me that chase is the bank for the financing

The customer received the correct amount of cancellation
money. The products that were cancelled were prorated for the amount of time that they were in force. Lonnie JP*** General ManagerAutoNation Ford/Scottsdale *** “Character Matters”

Based on the Retail Purchase Agreement executed by me and Michael K*** of Autonation Ford Scottsdale, there is no balance due on the contract and no additional funds will be paid by me.*** ***

Initial Business Response /* (1000, 10, 2015/10/02) */
Contact Name and Title: Jim ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
I can only address the questions about the First Automotive warrantyAny information about Suzuki's warranty will have to be answered by
the Suzuki dealer since my dealership is an independent dealer
Our recommendation to the consumer to resolve this issue is to follow the terms and conditions of the service contractBecause the customer will not authorize teardown a decision can not be made whether it is covered or not coveredThe terms and conditions state a consumer needs authorize teardownAs long as the customer has maintained her vehicle properly(changing oil, etc.)there is a good chance the warranty will cover repairTo protect her interests since, she did not do any maintenance at my service department I would have the consumer gather up all maintenance records in case after teardown the service contract company has questionsUntil the customer authorizes teardown we are at a standstillThe teardown decision needs to be made to let the process work and get the repair authorizedAny questions call Jim *** at XXX-XXX-XXXX
OFFER:
Initial Consumer Rebuttal /* (3000, 12, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response as my vehicle was not serviced, the situation was not rectifieAgain, I pay for a warranty and it does not make sense for me to authorize the repair shop to tear down a motor at my expense!! That is the problemWhy can't they submit their findings to the warranty company and let them decide whether or not the repair will be coveredIf I can repair the vehicle, then what is the need of the warrantyI believe there is some type of fraud going on whereas they may be working with the warranty company to cut cost by forcing the customer to pay for the repair and once it is paid for then there would be no need for the warranty conpany to cover the expense!! This needs further investigation, because I took my SUV in for servicing and I'm being forced to pay for it out of my pocket and I have two warrantys that were never contacted regarding my repairs! I have had repairs completed there for another vehicle I purchased from them and I did not have to go through thisThey supposely replaced the transmission and I was not required to pay anything up front and they authoized me a rental, whereas they did not this time and I spent over $at *** *** because I was told my timing chain had gone out on my vehicleThat expense has put me behind on my rent and car payment!! I do not understand why this time I was required to pay up front and was not for another car purchased from them and I would like to be reimbursed for the rental I had for weeks based on their diagnosis of my car!! What is the proper procedure for applying a warranty, is it what they feel like doing that day or for that person? The timing chain is a major repair and is covered under most if not all warrantys, so when or who decides now to point fingers as to who caused the damage as I have only had the SUV for about years! Winter is approaching and due to their diagnosis of a timing chain problem with my SUV, that caused me to get a rental which put me behind on my billsI want my vehicle repaired by the warrantys that I have and pay for!
Final Business Response /* (4000, 14, 2015/10/15) */
I represent Shaver Preferred Motors, Inc("Shaver") in responding (for the second time, first response filed by Shaver directly) to the consumer complaint of *** ("***"), Ms*** also complained to the Attorney General Consumer Protection DivisionEnclosed as Exhibit "1" is a copy of my letter of October 13, (with its accompanying Exhibits "A" and "B") to
James *** at the Attorney General's officeThe analysis contained in that letter addresses M.s***'s complaintIt is consistent with the initial response made October 2, by Jim *** of Shaver, in which he noted that "until the customer authorizes tear down we are at a standstill."
The only comment I would add beyond that contained in Exhibit "1" is to observe that Ms***'s ruminations about "some type of fraud going on whereas they may be working with the warranty company to cut cost by forcing the customer to pay for the repair" is belied by her very own statement two sentences later that she obtained warranty service before (which included replacement of her transmission for no cost)
Quite simply, given the utter lack of maintenance records, reference to only a single oil change in 16+ months of driving, and Harrington's refusal to authorize a tear-down, nothing further can be done at this pointAnd, if it is discovered that sludge is present and the Suzuki was not maintained, Ms***'s loss of coverage under either the Suzuki factory warranty or the First Automotive Service Contract is entirely of her own fault
Given the fact that Ms*** has referred this matter to the Attorney General and that I am representing Shaver in that response, should you desire any further communication about this case direct it to me, and not to Shaver, as it is an entity represented by counsel,
Very truly yours, *** ***, PC
*** ***
Final Consumer Response /* (4200, 17, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is why do I have to be responsible for the tear down of the motor making me liable for the almost $estimate when I have two warrantys? Terrance told me they did an oil change on the car when he sold it to me & I later did one, therefore it had two oil changes in the yr & mths I had the vehiclePlus the fact that it is a & it is now so, I imagine there may very well be sludge in the oil pan as I highly doubt the oil pan will be completely clean!! Why can't my SUV be fully evaluated & repaired by either of the warrantys as the Timing Chain is a covered repair? I do not have $to pay for a repair that is covered under two warrantys of which they initially told me there would be no cost to other than maybe a deductible? What sense does it make to pay for a warranty that is of no use & benefit to me? The warranty should be applied to my vehicle & it should be paid in full by the warranty!!

Initial Business Response /* (1000, 7, 2017/09/12) */
Customer purchased 2012 Toyota Rav 4 on 8/13/2016 AS/IS with no warranty. He did purchase an Extended Warranty on the major components of the vehicle. The vehicle was brought back to our dealership on 11/1/16 with a complaint of a engine light...

and traction control light on. We diagnosed the issue related to the vent valve canister not closing properly. We explained at that time the repair was not covered under his extended warranty however since we replaced the vent vale canister prior to selling the car we would try and get Toyota to warranty the canister. We were successful at that time in getting Toyota to give us a replacement canister and we installed it again for Mr. [redacted]. We replaced the vent valve canister as goodwill for [redacted] Customer then brought the vehicle back 4 months later complaining the check engine light was on again. We scanned for codes and found history codes related to the Vent valve canister but found the canister was operating properly so we cleared the codes at that time and advised to come back if the light came back on at a later time. The customer did come back on 3/20/17 with the light on and we found multiple codes related to the switching valve. We again informed the customer that this issue was not covered by his extended warranty but we would see if Toyota would warranty the part. Toyota refused to warranty the canister again and required at that time the customer bring it into Toyota for further diagnosis. Toyota felt that some unrelated issue was causing the continued failing of the canister and Toyota would need to diagnose further. We referred Mr. [redacted] to Toyota because this item is not covered under his extended warranty and Toyota would be better inclined to help him. [redacted] Preferred Motors as good will spent over [redacted] to try and help Mr. [redacted]. To date Mr. [redacted] has spent only [redacted] towards a repair that is NOT covered under warranty. The items in question are related to a part Toyota made and it would be in his best interest to take his part related issue up with Toyota directly.
Initial Consumer Rebuttal /* (3000, 9, 2017/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am going to get a lawyer then. This was covered by you guys the first time your service manager called after I put in a bad review for your company. Only after I put in the review did you guys call. The least you guys could do is call Toyota atleast try to get a new part seeing as you guys bought the part the first time and it went bad only 4 months later. The codes that popped up again are the same ones that popped up before. Same part.

Customer's credit was not affected.  Customer gave permission to search for the beast rate and terms which we did.