Gibbs Painting Service

Initial Business Response /* (1000, 7, 2015/10/21) */
We regret the negative experience. A senior agent has been in direct contact with Mr. [redacted] and has provided her contact information should he need anything further. We appreciate Mr. [redacted]'s business and look forward to providing...

him a better experience.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear Gladys, Thank you for reaching out. All loans obtained through the Prosper marketplace include a one-time origination fee charged to the borrower. The origination fee is automatically deducted from your loan proceeds before your money is transferred to you and is part of the overall amount...

financed. The origination fees are disclosed on the Prosper website in an article on the Prosper Help Center and in any offers presented to you during the application process. It is indicated again on the Truth in Lending Disclosure after an offer is selected. We apologize for any frustration this may have caused you.If you have further questions, please email us at[redacted] or call us at[redacted].Sincerely,Prosper Client Services

Complaint: [redacted]I am rejecting this response because: Items have been sent as requested 3 times. Still Awaiting response.Sincerely,[redacted]

Dear [redacted], 
 On September 27th, you requested that Prosper no longer contact you. Prosper ceased contact at that time per your request. As an agent advised you on January 26th, your loan has been sold. 
In order to resolve your complaint, you'll need to contact the...

company that owns your loan to resolve this issue.  Please contact the company that now owns your loan to discuss settlement options and the servicing of the loan. Prosper will provide this complaint to the company that currently owns your loan. If you do not have their contact information please email us at [redacted] or call us at [redacted] we'll be happy to provide you with that information. 
 
Sincerely,Prosper Client Services

Dear Gnanaprakash,
We apologize for the inconvenience. An update has been submitted to the credit bureaus to reflect your current account status.
If you have further questions, please call us at[redacted] or email us at [redacted]
 
Sincerely,
Prosper Client Services

Initial Business Response /* (1000, 5, 2015/08/06) */
Thank you for addressing your concerns. We have reached out to the customer and apologized for the experience. Due to document discrepancies, we were unable to extend another loan and have explained the reasons for the denial and subsequent...

cancellation of his account as well as provided the customer alternative means to log in to his account and review his balance, documents and payments. As discussed with the customer, the PO Box email address is both valid and visible on our website under Contact Us, directly across the office address. Should he need further assistance with his current loan, he may contact us directly through Customer Service at XXX-XXX-XXXX.

Complaint:[redacted]I am rejecting this response because: I have made every payment as required for this loan in good faith.  However, if I was to stop making payments, it would go to collections and eventually after a couple months I would be offered a chance to try and settle for much less than the very fair offer I made.  This was also admitted by your agents on the phone.  So why should someone who pays on time and every month not be able to have a fair settlememt that allows the company to still profit when someone who stops paying gets to settle for much less?   It seems that is the smarter business decision so once I get approval fo a mortgage I will stop paying Prosper until they do want to make an arrangement for much less than my curent offer.   
 
Sincerely,David [redacted]

Dear Christopher,Thank you for following up with us regarding this issue. We apologize for the inconvenience. Prosper has taken steps to correct the application of the payments on your account and update your credit reporting. If you would like to remove the restriction on phone calls you placed with us, please contact us by phone at [redacted]Sincerely,Prosper Client Services

Dear [redacted]-
We apologize for any confusion about the due date for the first payment for a Prosper loan. The first payment is due 30 days after a loan has originated, so no loan payment would be due until October.
If there are any further questions or concerns that we can assist with, please do...

not hesitate to reach out. We can be reached by phone at 866-615-6319, or by email at [email protected].
Prosper Client Services

Dear [redacted]-
Thank you for reaching out. The official link to qualify for miles was not initially utilized so manual intervention was required to award the miles. We have reached out to [redacted] directly to ensure that your Mileage Plus account is credited for the miles that you have earned by taking...

out a loan with Prosper. We apologize that this process has taken longer than is typical.
Though the miles will likely be credited to your account sooner, please check your Mileage Plus account on June 27, [redacted] and let us know if there are any issues.
We thank you for your business and look forward to having the issue resolved for you.
Prosper Client Services

Initial Business Response /* (1000, 5, 2015/11/20) */
Thank you for taking the time to speak with us today over the phone. We apologize for the negative experience, please reach out to me directly should you have any additional concerns or questions going forward.
Regards,
[redacted]...

[redacted]-[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.

Dear Yvonne,
 
Prosper did receive an application in your name through a partner site. However, no loan was initiated, and the application did not impact your credit.
 
If you have additional questions, please contact us at [redacted] or call us at[redacted]
 
Sincerely,
Prosper Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business would not have responded to me without the Revdex.com's assistance, thank you very much!
Sincerely, [redacted]

Dear [redacted]-
We apologize for your frustration. The funds that you are requesting are invested in existing loans which were originated when you resided in an eligible state. The move to a state that is ineligible to invest in Prosper loans prohibits further investments, but existing investments...

are continuing to mature per the initial notes. As the loans are paid back, the funds will then be available to be withdrawn.  
We thank you for being a valued Prosper investor.
Prosper Client Services

Dear Hector,Thank you for reaching out to us regarding your concern. The email you received was sent from Prosper in response to a loan request submitted in your name, which may have come through one of Prosper’s partners' websites, such as CreditKarma, LendingTree, or Nerd Wallet or through Prosper...

directly.Should you have any additional questions, please call us at [redacted]Sincerely,Prosper Client Services

Complaint:[redacted]I am rejecting this response because: my has all my information and BEGGED to make payments!  Please pull your recordings.    My daughter was flat out denied the opportunity to make payments even though she could verify my name, my address, my date of birth, my Social Security number, my telephone number, and my banking account information! So the response that you provided is not only incorrect it is insulting.   You’re a company called my cell phone literally 2-3 times a day until my daughter was able to answer my phone and then a couple of times a week with my daughter still asking to make the payments and Prosper denied her.  My daughter was able to make my mortgage payments, my utility payments and other bills that I have. Prosper was the only company that would not allow my daughter to make payments causing my credit score to drop almost 300 points! Sincerely, Jacquelyn[redacted]

Initial Business Response /* (1000, 5, 2015/10/28) */
Hi [redacted],
We apologize for the negative experience. To confirm, this loan has been canceled per your request. Calls are monitored for quality and training purposes, which we review in these types of situations. If you feel any action...

needs follow up please reach out to the senior agent working on your case (left voicemails with her contact info), or Customer Service at XXX-XXX-XXXX. We thank you for considering Prosper Marketplace for your personal loan needs.
Thank you,
[redacted]-[redacted]
Customer Experience Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a voice-mail from Prosper stating that they will be charging me some kind of fee, even though the loan has been cancelled...Again, let me reiterate that I never received any money from these people. .I cancelled the loan before any monies reached me...So I don't know what fees they think I'll be paying them..I feel very harassed by this company..
Final Business Response /* (4000, 9, 2015/11/12) */
Hi [redacted],
To confirm, all fees associated with the origination of the loan have been waived. The senior agent who left the voicemail advised that the loan was closed and no further action was needed to be taken. She did mention that due to transactions to and from the bank account there could be a duplicate payment issue which we would be happy to address if needed. We have been attempting to reach you regarding final resolution but have been unsuccessful.
Please let us know if you need anything further by emailing [redacted]@prosper.com.
Regards,
[redacted]-[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted]
We apologize for any confusion about the meaning of the payment confirmation number. We provide a payment confirmation number that indicates a payment request has been submitted. Unfortunately, it is not known immediately if a payment will be successful or not. As a result it is not...

possible to provide immediate validation of payment success, only that the payment has been initiated.
Interest does accrue until a payment has successfully completed; other fees are also applied as indicated in the Borrower Promissory Note. This was provided during the loan application process and is available in your Prosper portal.
If there are any additional questions that we can help to clarify, please feel free to reach out. We can be reached by phone at 866-615-6319, or by email at [email protected].
We appreciate your business and hope you are having a fantastic Columbus Day.
Prosper Client Services