Gibbs Painting Service

Contact Name and Title: *** *** *** Contact Phone: ***Contact Email: ***Dear ***, We are very sorry to hear about your recent experienceWe have reviewed our database and can confirm that we do not have an account in your namePlease note that Prosper
Marketplace does not conduct business through a direct money transfer service, nor do we require an insurance deposit to originate loansNor do we require payment upfront before receiving the loanWe suggest that you report your recent experience to the local authorities as soon as possible

Dear ***,
We apologize for the continuing issueWe understand that you spoke with a manager from our Investor Services department today and have arranged to continue working through this technical error with him on MondayWe hope to achieve a speedy resolution so that you can access all areas of your account.
Feel free to reach out to us again by phone at (866) 615-or via email at [email protected].
Prosper Client Services

Initial Business Response /* (1000, 5, 2016/01/28) */
Hi ***,
We apologize for any inconvenienceTo confirm, your information was removed from our marketing listYou may receive one or more pre-approved offer letters already in transit in the interim, unfortunately there is no way to
prevent this from occurring
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would accept the response from the company to which the complaint was filed provided that this company agrees to PERMANENTLY remove my name from their mailing list
Final Business Response /* (4000, 9, 2016/02/02) */
Hi ***,
We regret that your experience with Prosper is not what you expectedTo confirm, your information was removed from our marketing list solicitation which includes our mailing listAnd you do not have any accounts with Prosper at this time
You may receive one or more pre-approved offer letters already in transit in the interim, unfortunately there is no way to prevent this from occurringHowever after the next 30-days, you will never receive another marketing solicitation from ProsperWe hope this helps to resolve your compliant
Final Consumer Response /* (2000, 11, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2015/10/29) */
We apologize for any inconvenienceYour name and address have been added to our do not mail listPlease note, you may receive one or more letters in transitIf you need anything further please call our Customer Service line at
XXX-XXX-XXXX
Thank you,

Dear ***,
We apologize for any frustrationWe do not have a record of a previous opt out request in your nameHowever, a new opt out request has been submitted on your behalf to exclude the address, phone number, and email address provided in this complaint from future outreach
Please note it may take up to days for the mailers to stop arriving
Please contact us via email at [email protected] or by phone at (866) 615-if you have further questions
Sincerely,
Prosper Client Services

Dear *** Thank you for reaching out to us regarding your concernLike other financial institutions, it is necessary for Prosper to retain account information, even after your account has been closedWe retain user records for a minimum of seven years for the purposes of complying with our
legal obligations, resolving disputes, conducting audits, and enforcing our agreements.Prosper uses significant safeguards, including physical, technical, and operational controls to protect your personal information, both during transmission and once received. If you have further questions, please email us at *** or call us at * *** ***. Sincerely, Prosper Client Services

Initial Business Response /* (1000, 5, 2015/11/24) */
Hi ***,
We apologize for the negative experienceA senior agent has been assigned your case and will reach out to you by phoneIf you need anything additional, please contact ***@prosper.comWe look forward to speaking with
you
Regards,
*** ***-***
Customer Experience Manager
Prosper Marketplace, Inc

Complaint: ***I am rejecting this response because:
This company is greatly minimizing what they did to meFirst they approve the loanThen to live representative promised me funding up and loan by the time my surgery cameThen one evening after my numerous phone calls checking on the funding of the loan, the manager canceled my approval and forced me to apply for another loanThe customer service team has treated this like a minor glitchTo me it was not a minor glitchI was approved for a loan, I was promised funding of the loan numerous timesI was then humiliated by this company And then they act like it is just a minor glitchThey act like they are some kind of a honorable companyI saw nothing honorable about anything the way this company dealt with me and what they did with meNo, I am not satisfied If you let these people get away with this, then you are authorizing them to misrepresent everything they do and Profess to stand for. Sincerely,*** ***

Complaint: ***I apologize, but it was legally advised that correspondence only be placed in writing via email and/or mail which has been provided various timesPlease let me know the status of this claim at your earliest and direct further questions to ***Thank you in advance.Sincerely,*** ***

Dear ***,
We apologize for the frustration you experienced while attempting to obtain a Paid In Full letterA Paid In Full letter can only be requested a minimum of ten calendar days after the final payment was receivedYour loan was satisfied on 5/24/**, placing the tenth day on 6/3/**The
Paid In Full letter has been emailed to you as of todayYou can print or forward the email to any third parties as necessary
If you have additional questions, please contact us by phone at or by email at [email protected]
Sincerely,
Prosper Client Services

Thank you for giving us the opportunity to respond to *** *** inquiry and his request to be removed from Prosper Marketplace, Inc.’s (“Prosper”) mail solicitation listsTo ensure that *** *** does not receive solicitations in the future, he has been removed from Prosper’s marketing
and solicitation listsUnfortunately, customers may receive mailings that have already been prepared or mailed for days after this request is submitted
We are only able to remove *** *** information from our systemsFor a more general opt-out, he can contact 5OPT OUT (8688)Please note 888-567-(888-5-OPT-OUT), is operated by the major consumer reporting companies as required by the Federal Trade Commission
Prosper Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***-
Thank you for reaching out and providing feedback to us! The issue that you were experiencing has been resolved
We appreciate your business and look forward to serving you in the future
Prosper Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is a shame I had to wait months for the refer a friend gift card and contact the Revdex.com before any action was taken. Thank you for finally resolving this issue. I received the gift card within days. Sincerely, *** ***

Initial Business Response /* (1000, 11, 2015/09/25) */
We appreciate you reaching out and regret the negative experienceAn issue was identified and corrected immediatelyThe extra payments were submitted back to your bank account the next business day
Regarding the fees incurred by your
bank - this was the reason we had requested to see the bank statement to confirm the number of fees and total amount to refund back to your bank accountWe have made several attempts to reach out to you and have been unsuccessful
And fees due to Prosper's error should be refunded to youPlease let us know at your earliest convenience by emailing ***@prosper.com, and a senior agent will handle your case personally

Dear Robert,
Our records do not indicate any previous requests from you to opt-out of marketing or to stop receiving mail solicitationsHowever, we have opted you out of solicitationsBased on marketing pieces that may already be in process, you may receive additional solicitations for a
period of 60-daysProsper apologizes for any inconvenience
If you have further questions, please call us at * *** *** or email us at ***
Sincerely,
Prosper Client Services

Initial Business Response /* (1000, 8, 2016/01/26) */
Hi ***,
We apologize for any inconvenienceTo confirm, your information was removed from our marketing listYou may receive one or more pre-approved offer letters already in transit in the interim, unfortunately there is no way to
prevent this from occurring
Thank you,
*** ***-***
Customer Experience Manager
Prosper Marketplace, Inc

Dear ***,
We apologize for the frustration you experienced while attempting to retrieve a payoff quoteBoth the balance and payoff quote for a future date can be viewed onlineTo get a payoff quote, the payoff quote option would have needed to be selected and the date of the payoff (
days out in this case) would have had to been enteredIf the mailed check was made using the balance shown on the dashboard on Prosper.com, or the transit period exceeded the days used in the quote, interest would have accrued over the intervening days and a balance would remain after the check was processed
We have reached out to you directly via email to request a few pieces of information that will help us find the call you have referencedPlease respond to this email so that we can act on this matter as quickly as possibleThank you
Sincerely,
Prosper Client Services

Dear ***-
We apologize for the experience that you had while attempting to make principal only payments on your accountThe details for how payments are applied are included in the ‘Borrower Promissory Note’ that was provided the same day that the Terms and Conditions were signedA
copy is available online in your Prosper account under the ‘Legal Agreements & Disclosures’ section
As far as the request to turn off AutoPay, we will email you directly with additional account detail
Please let us know if there are any additional questions or if we can help to further clarify this processWe can be reached by phone at 866-615-6319, or by email at [email protected]
Prosper Client Services