Gibbs Painting Service

Hello [redacted]-
Thank you for reaching out with your concern – we are happy to explain the process a bit more. In order to determine an appropriate rate for each borrower, we must review the individual’s credit profile. We conduct a ‘soft-pull’ which has no impact to a credit score.
We do have an...

obligation to keep certain information on file, so unfortunately cannot delete your record in its entirety. We can, however, close your account and opt you out of further communications. If you would like to do either of these, please feel free to reach out to our Customer Service team to so. They can be reached by phone at 866-615-6319, or by email at [email protected].
We appreciate your interest in Prosper and hope we have an opportunity to be of service in the future!
Prosper Client Services

Initial Business Response /* (1000, 8, 2016/01/19) */
Hi [redacted],
We sincerely regret the negative experience. A senior agent has been assigned to your account and will be contacting you very soon. They will provide you with a direct line to discuss, and we look forward to hearing more regarding...

the interaction.
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.

Dear Choua,
 
Thank you for reaching out to us regarding your concern.  The email you received was sent from Prosper in response to a loan request submitted in your name, which may have come through one of Prosper’s partners’ websites or through Prosper directly.
 
Should you have...

any additional questions, please call us at [redacted] or email us at [redacted]
 
Sincerely,
 
Prosper Client Services

Initial Business Response /* (1000, 5, 2015/08/31) */
Thank you for your time today discussing your recent experience. Call logs are reviewed for coaching and training opportunities as we strive for excellent customer service. Please reach out to us at XXX-XXX-XXXX for anything further. ...


Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business refuses to discuss with me why they believe my provided documentation contained a discrepancy. I submitted proper paperwork, I deserve to know exactly why.
Final Business Response /* (4000, 9, 2015/09/04) */
We regret the negative experience. During the verification process we review all documents in detail for content and authenticity. As we explained in our recent phone conversation, there were discrepancies that could not be reconciled. Therefore we could not proceed with the loan application.
Your Investment account will still allow you to log in and transfer out funds as cash becomes available. Your login email and password [redacted] the same as before. Thank you for your time.

Dear [redacted],Thank you for reaching out to us regarding your concern. [redacted] takes claims of identity theft very seriously. However, when this case was brought to our attention, we determined that this had not taken place. If you have additional questions or new information regarding this...

issue, please contact us at [redacted] or call us at [redacted].Sincerely,[redacted] Client Services

Dear [redacted]-
We apologize for any confusion regarding the payoff amount. Accounts continue to accrue daily interest up and until the date of payoff.  Your payment was received after the date of the payoff quote.  As a result your payment was not sufficient to pay-off the...

remaining balance inclusive of accrued interest. Following your additional payment your account is now paid in full.
We appreciate your business and hope that you consider Prosper for your future financial needs.
Prosper Client Services

Initial Business Response /* (1000, 8, 2016/01/20) */
Hi [redacted],
We apologize for the negative experience. Prosper is an online lending marketplace and relies heavily on borrower documentation that is not altered or masked in any way. This is a security concern that we take very seriously to...

protect both our borrowers and investors. We regret we did not meet your expectations.
To confirm, your account is closed per your request. If you need any further assistance please email [redacted]
Regards,
[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.

Complaint: [redacted]I am rejecting this response because: It's my money, I've been living in a non-approved state for Prosper and want my money back NOW! If I don't get my money back and account closed by 5pm ET this coming [redacted], [redacted], [redacted], I will seek the assistance of [redacted] Attorney General's office. I have a RIGHT TO CLOSE MY ACCOUNT!!!!!Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/01) */
Hi [redacted],
We apologize for the negative experience. The fee is the cost to originate the loan, also known as an origination fee or pre-paid finance fee. This fee is highlighted on step three of the application and is located on the Truth...

in Lending document before accepting the terms. A copy of this document is located in your online Prosper account.
It appears we have successfully canceled the loan per your request, which means you are not responsible for any fees. If you need further assistance, please reach out to [redacted]@prosper.com and a senior agent will be able to assist you.
Regards,
[redacted]-[redacted]
Customer Experience Manager
Prosper Marketplace, Inc.

Hello [redacted]-
If there is additional information that you can provide that indicates a check was endorsed by Prosper, please do send it to our team at [email protected]. We will gladly review any additional information that might indicate that the check has been received by Prosper.
We thank you for being a valued Prosper customer.
Prosper Client Services

Complaint: [redacted]I am rejecting this response because: it's my money in a state that you don't do business in. In addition, your customer service is terrible. Was on hold for over an hour, left message, no one called. 2 weeks ago you made a deposit into my account without my approval and placed trades with them? Are you kidding me? Repeated calls and emails go unanswered. I'm contacting my attorney general at this point. Sincerely,[redacted]

[redacted]
We have send refund details directly to you. Please let us know if we can provide any additional information about this concern.
We thank you for your business. 
Prosper Client Services

Complaint: [redacted]I am rejecting this response because: it does not meet the satisfactory respondse, I will contact my financial institute to forward the correct copy of check for the amount of $[redacted], but the fact still persists that its still missing and [redacted] financial states that it was cashed by prosper. Iam stuck in the middle with both institutes in which they should be handling this between them. If prosper can contact Wendy a [redacted] representative "In-service dept" (877)256-2632 the person being assign to my case and try to figure this out, I keep occurring interest and I feel since I keep making payments and not defaulting no one seems to care. Iam more than willing to provide further information to resolve this matter if contacted. I just want this prosper account paid off and closed, just please locate that checkSincerely,[redacted]

Complaint:[redacted]I am rejecting this response because: I have sent Prosper in [redacted] and again 03/[redacted].04/[redacted] and 05/15/[redacted] receive via postal carrier certified mail and signature required , 2 notorized affidavits Identity Fraud Affidavit required by Prosper's Fraud Department  and FTC Identity Theft Report and Police Incident Report from 12/[redacted] , Prosper is not taking this matter seriously and continues causing me harm for their actions . I have made 2 complaints through Consumer Financial Protection Bureau and will seek legal advice for possible damages . Prosper has the ability to fix the problem , Sincerely,[redacted]

Hello [redacted]-Unfortunately, for this situation we needed to ask for supplemental documentation. We apologize for the frustration that the request has caused. Prosper Client Services

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I got a letter the other day from Prosper marketplace. They said they could not give me $[redacted].00 to put in for less. When I talked to them the first time on May 2nd they said I was guaranteed the money. So what I am telling you is they are crooks. They had me send all that paper work (faxed) 3 times and they still wanted copies sent twice. I don't have a smartphone or anything to send the documents they wanted on the computer. All I am asking is for my $[redacted] for all the faxes and they had no intentions of loaning me the money. Have them send a copy of the letter they sent me the letter stating I do not qualified and they led me on for all those important copies. I would like all my personal info send back and the $[redacted] for what they misled me for. Revdex.com I have a copy of the receipts for the faxes if you want them. I can send them to you. That company should be shut down!!! I went into the complaints for their company and this is exactly what they did to them. If you don't qualify then they should say so when you call the first time. I will not accept any of their lies and crookedness. all I want is my money they made a fool of me for. Thank you

Initial Business Response /* (1000, 5, 2015/08/31) */
We regret the negative experience. We are happy to discuss the reasons for account termination further with Mr. [redacted]. We have attempted to contact the wireless phone number provided to us in the application but were unable to reach Mr. [redacted]. ...

Please note, we are unable to call the phone number on file with this complaint as it is registered to someone other than the Prosper account holder. Prosper takes security very seriously and rest assured your documents are secure. Prosper does not sell personal identifying information to third parties.

Initial Business Response /* (1000, 8, 2015/10/08) */
Our apologies for the frustration. We have identified one of the names but we're unable to locate the other two. We have reached out to [redacted] directly by email and will await her response.

Dear Jacquelyn, Thank you for following up with us. We must apologize again for any frustration you have experienced. Prosper does accept payments from third parties but cannot disclose account information, including payment amounts and account balances, if those parties are not authorized. If you have additional questions, please email us at[redacted] or call us at [redacted].Sincerely,Prosper Client Services

Dear [redacted],
 
We apologize for the inconvenience you experienced while attempting to submit documents. Prosper closely examines each document that is sent in order to verify the identity and application information of each person who accepts terms for a loan. Unfortunately, we were unable to complete this process with the documents that were provided.
 
If you have further questions, please feel free to reach out to us by calling us at 1-866-615-6319 or by emailing us at [email protected].
 
Sincerely,
 Prosper Client Services