Gibson Petroleum Co Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I expect a refund for the full processing and shipping amount seeing as it was not sent or processed on time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We have been told more than once over several months that we would be receiving the $and have received nothing to date When can we expect payment?In addition, no mention was made about the $1,owed When can we receive that payment? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I HAVE NOT RECEIVED A REFUND CREDIT TO MY CARD (IT HAS BEEN PAST THIRTY DAYS SINCE I SPOKE WITH THE CSR THAT HANDLED MY COMPLAINTPLEASE CHECK YOUR RECORDS AGAIN In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I called on June [redacted] to inquire about the refund, I was informed by the customer service representative that the credit card information where the "refund" was processed was incorrectI will not be satisfied until we see the actual credit on the card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To [redacted] ,We have a credit for the about of which was approved by PedroPlease contact GraduationSource direct to access the credit informationThe information you are speaking about on shipping box, had to do with shipping not product or profitPublishing information that is not correct should be removed from this complaint Thank you,The Graduation Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Yesterday, I received a call from [redacted] (Graduation Source) letting me know that the reimbursement was on hold until around May time frame when they finish with the order process When I explained to him that it was not a reasonable not an acceptable response, I was transfer to [redacted] *** [redacted] (who has been my contact since February ***) who told me that he was going to investigate and call me back I am still waiting for his call I called [redacted] *** prior to writing this response and left a voicemail as I was unable to get in touch with him.However, on [redacted] 's response to our Revdex.com complaint, it was claimed that the merchandise was shipped and delivered That information is INCORRECT As of today, the merchandise has not been received by LWA We need the Cap & Gowns urgently for our Annual Picture Day and still waiting for it's arrival Cordially, [redacted] - ###-###-####] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They are refusing to refund shippingI rejected the first packages at the [redacted] store (refused pickup) and the rd package I also refund and signed for the refusalThe address being sent to my my house so it being closed is not a valid responseI was told that I would be receiving a full refund before I ever refused the packages by multiple employeesI should be getting my shipping refunded as well because they didn't fulfill the order in time for graduation like she is saying she didI have people walk the stage for graduation nursing school that we all worked so hard for without cap and gowns because they didn't inform me they had items back ordered and then told me I would be getting them over nighted and still they didn't overnight themIt shouldn't even be questioned that shipping shouldn't be refunded due to the company's mistake of not full filling the order in due timeThey had days and online it says they will fill the order in or less In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Revdex.com, There was a major confusion about refunding a check to Summit Families under the request of [redacted] from WL Butler Construction per this complaintListed below are the reasons why the check was delayed: The original order was bill to Summit Charter Academy The product was shipped to Summit Charter Academy Our contact person for this order was [redacted] from Summit Charter Academy The product was returned under Summit Charter Academy The Credit memo was created under Summit Charter Academy “ [redacted] ” When the email came in from [redacted] , the company he represented was WL Butler Construction and did not match our recordHe also requested for our company to pay out to the order of Summit FamiliesHis information did not match up to Summit Charter Academy We started to gather information and started to research his request After a long investigation, we just confirmed that Summit Families has an affiliate with Summit Charter Academy, Due to our system not allowing us to change the name on our file, we will manually write a check to Summit Families and will be issued on January *** The check will be mailed to: [redacted] ** *** Sorry for delay but we need to confirm we were sending the refund check to the correct person/company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Here is the confirmation email that they referred to as being "so clear" about when the order will shipThere are NO SHIPPING dates even mentioned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear BBB, The customer placed an order online, Five days later, she contacted customer service and stated the tam she ordered was no longer needed. We canceled her order immediately. . An email was sent and she was notified that we took care of her request to... cancel (As the customer stated, we are sorry this email fell into her spam folder). The same day a Credit memo was created. The customer requested a refund and her request went to the credit department to process. We explained to our customer , it will take anywhere from 3- to 30 days (per our policy) to accommodate her request especially during busy season. On her request to speak to managers, all employees are trained as managers to help every customer. Very rarely does a customer request a manager or supervisor since we serve our customers every day with the best possible solution. During our peak period ,we do have added employees to help handle the high volume and very sorry if an agent was not helpful. We will look in to the situation that happened and retrain as needed. To help our the customer , we have requested Accounting to expedite this transaction to ensure her refund is handled quicker than our normal policy. However, the credit memo was created the same day. Sorry for the confusion, The Customer Care Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received a package nor an email indicating that the package even shipped In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Here is the response for this claim Dear Revdex.com, We are always here to help our customers. We have been in constant emails with *** * ***Here is the what happened and this was communicated to the customer:
*** We explained why and what we would be refunded back? We have “3” credit memo’s *** *** *** which are ready to be refunded, but she will not supply her credit card. She stated we already have it! If you review the emails sent to *** * *** by the customer care team, it will clearly show we are trying to refund her: From Customer Care to *** * *** As previously explained, we are willing to refund the rush processing fees, but we are not willing to refund shipping costs when the items were returned to us after they were delivered to your business and returned when the business was closedWe are not responsible for making sure that someone is there to receive the package The refund of the items and of the rush processing is what we can offer for a refund, and is plenty fairYou refused the last package, and could have had gowns for the ceremony If you do not want to provide the account information for your refund, that is all I can do at this point From Customer Care to *** * *** I will be happy to provide you with the credit for your returned ordersI need your credit card information to apply the refundCan you call customer care tomorrow during business hours to provide that information? Please reference this support ticket Please let me know if you have questions If you would rather email the information, you may do so, but I do not ever recommend emailing private information From Customer Care to *** * *** Again, we reached out to the customer on June *** You will need to call to provide the card information for your refundI cannot process the refund before we have that information Please call ###-###-#### I am not trying to come off as combative, but I am doing what I can to assist you and do not like being spoken to is harsh tones when I have done nothing wrongPlease let me know if I can assist further, but there is nothing else I can do without the card information From Customer Care to *** * ***: As previously explained, we are willing to refund the rush processing fees, but we are not willing to refund shipping costs when the items were returned to us after they were delivered to your business and returned when the business was closedWe are not responsible for making sure that someone is there to receive the package The refund of the items and of the rush processing is what we can offer for a refund, and is plenty fairYou refused the last package, and could have had gowns for the ceremony If you do not want to provide the account information for your refund, that is all I can do at this point Revdex.com, we are happy to help, but we are unable to retrieve her credit card information, Please have the customer call in with her informationThe Customer Care Team

Dear Revdex.com, After a very long investigation, since one order was done by the customer via online (website) and the other order was called in by the customer via phones. Yes, it was a duplicate order. We refunded the customer her complete amount she paid for the order that
was done via phone The Graduation Escalation Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Money was finally reimbursed yesterday, March *,2016. THANKS Revdex.com!
Sincerely, *** ***
Living Word Academy ***

Dear Revdex.com, ** *** went online and placed two orders with different prices on 12/*/2015. We shipped order *** (Sales order ***) it was shipped and delivered. The other order was stopped and we have a credit memo in the amount of 1,We are waiting for
the customer to call in, so we can credit his credit card informationDue to security reasons, we do not keep any previous information about his credit card. However, his credit memo is active

Revdex.com Please let our Dear customer know this is what happened: One of the supervisors she spoke to , escalated our dear customer to the escalation department and we called ** *** immediately back on 6/*/ I am assuming she wrote to the Revdex.com before we called her back
Due to a few disconnects, we escalated her concerns and as a one-time courtesy, we refunded her back the full amount of $the reference number is *** When we finished the phone call to her, she was fully satisfied Warmest regards, Customer Care Team

Dear Revdex.com, Please let ** *** *** know, she has our sincerest apology on the experience she had with our companyAfter reviewing the situation, we have found a gap in our process and will ensure this does not happen to any of our other customers. Her order was a custom product,
normally it takes to weeks to deliver our custom productsWe recently try to rush this process to accommodate our customers during the busy seasonAs you can see it did not work as we expected. Our policy is to not refund any custom ordersHowever, we did see on *** ** *** *** spoke to one of our supervisors and a refund in the amount of $( ***) was processed. We still have her custom hoods and if she would still like the product we can help her with a very generous discount Again, if you can give ** *** *** are sincere apology and hope she would give us a 2nd chance to make this right The Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Graduation Source has sent me the items missed and the issue has been resolved
Sincerely,
*** ***

Dear Revdex.com, We are truly not sure why this complaint was opened up? The customer was refunded -The credit department created two *** and *** - Once we received the necessary paperwork, the refund was completed .To get more information, we have opened a ticked in her behave, the ticket
number is *** - If I can further help with getting information to the customer, please let me know. Warmly, The Customer Care Team

Revdex.com:
In reference to complaint ID ***, I was able to call GraduationSource and receive a refund on my credit card in the amount of $ GraduationSource offered no apology for the fact that it took a complaint to Revdex.com, almost a year, or phone calls, a number of emails, and hours of my time to finally receive the refundIn fact, their reply to Revdex.com was both incoherent and rudeThey seemed to blame me for the fact that it had been a year since the purchase was made, and yelled (in all capital letters) that "** *** *** *** *** ** *** *** ***" Why would they be waiting for a credit card, when I have an email from them dated December **, stating that they would send me a check?I refuse to do business with GraduationSource ever again, and I will recommend the same to my school districtThis company is ok at shipping orders, but they are completely incompetent when it comes to customer service Dealing with them has been an awful experience that I do not wish to repeat
Sincerely,
*** ***