Gibson Petroleum Co Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
this is not true, as I stated previouslyI have been receiving the "run-around" with this company and have never been allowed the opportunity to speak with a supervisorHence my reason for contact the Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[What they claimed the customer can see, they cannotI can read and if it were communicated to me that it would take days to process and ship, I would not have ordered it (duh) because I needed the product by May ***Why would I order something that would arrive a month after I need it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Dear Revdex.com, We have confirmation a refund was done in the amount of 56.82! On the refund of 487.02, If he contacts the service department, we are just waiting for his credit card informationSo sorry for the confusion

Revdex.com, We are happy to help, but we are unable to retrieve her credit card information which is encrypted for security purposes. Please have the customer call in with her information referencing her "3" credit memos, this way we can refund her immediately. Again, We have “3” credit memo’s *** *** *** but again, we for *** to supply her credit card numberWe are doing our best to get this solved as quickly as possible The Customer Care Team

Dear Revdex.com, We have refunded the customer the full amount of her orderThe reference number is *** - The refund was in the amount of $Please let us know if she did not receive the full refund. Many disconnects and even unforeseen delays that happened on this custom orderWe tried our best to ship this before her in-hand date, however it was not delivered as promisedOur sincere apologies to *** *** and all the confusion on this one order. Warmly, The Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yesterday, I received a call from [redacted] (Graduation Source) letting me know that the reimbursement was on hold until around May time frame when they finish with the order process.  When I explained to him that it was not a reasonable not an acceptable response, I was transfer to [redacted] (who has been my contact since February [redacted]) who told me that he was going to investigate and call me back.  I am still waiting for his call.  I called [redacted] prior to writing this response and left a voicemail as I was unable to get in touch with him.However, on [redacted]'s response  to our Revdex.com complaint, it was claimed that the merchandise was shipped and delivered.  That information is INCORRECT.  As of today, the merchandise has not been received by LWA.  We need the Cap & Gowns urgently for our Annual Picture Day and still waiting for it's arrival.   Cordially, [redacted] - ###-###-####]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, We completely refunded the processing fee  (once we removed this fee, we had 10 days to process the order) The customer paid for 2nd day air shipment  ( we remove the [redacted] 2day shipping charge  and replaced it with ground charges) the difference was 10.00 which was refunded to the customer .  Let me know if we can help in any way. The customer care team

Dear Revdex.com,   I am very uncleaned on the complaint above and also trying to understand, SINCE  this has been a whole year and happened in 2016. Here is the exact story on order number  [redacted] Customer placed order on 5/*/2016  and was under the school of [redacted]...

[redacted]. The order was shipped the same day and delivered on 5/[redacted]2016 in perfect condition.. We did everything that was requested. As a curiosity for her second inquiry, we created a [redacted] and is still active for the amount of 96.55, please call service with an active credit card to apply the refund to at ###-###-#### or send an email to [redacted]   THE CREDIT MEMO IS [redacted]  due to the duplication , WE ARE JUST WAITING for an ACTIVE CREDIT CARD TO TURN THIS FROM A credit memo INTO A REFUND.   The Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Here is the confirmation email that they referred to as being "so clear" about when the order will ship. There are NO SHIPPING dates even mentioned.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To [redacted],We have a credit for the about of 150.00 which was approved by Pedro. Please contact GraduationSource direct to access the credit information. The information you are speaking about on shipping box, had to do with shipping not product or profit. Publishing information that is not...

correct should be removed from this complaint.  Thank you,The Graduation Team

Dear Revdex.com,  Sorry for all the confusion. The order was shipped and delivered.  The Tracking number is [redacted].  For the future ,please pick the shipping method of [redacted] ground so the order will be delivered within 3 to 4 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I expect a refund for the full processing and shipping amount seeing as it was not sent or processed on time 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com Please let our Dear customer know this is what happened: We are sorry for your experience. Let me try and explain what happened. The button on the website must have been pressed multiple times when your son was checking out.  About your phone experience,   During the  month of May...

due to the heavy volume of incoming calls, we had very high hold times. However,  we do NOT at GraduationSource tolerate anyone  disconnecting calls and this did not happen.  We did have issues  with our phones for 3 days due to a down wired on  calls dropping (meaning disconnected) .  Your   call should have been escalated to our finance /accounting department. As far as I can tell these were only pending charges  which have been released.  If this is not  the case,  please email [redacted]  or [redacted]  or our phones are now fixed and welcome to call  at  ###-###-#### . We need your last 4 digits of  your credit card to make sure the pending charges were released. Very sorry for  your experience, however on a good notes, our phones are fixed and ready to serve you.    Warmest regards, Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 When I called on June [redacted] to inquire about the refund, I was informed by the customer service representative that the credit card information where the "refund" was processed was incorrect. I will not be satisfied until we see the actual credit on the card.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear  Revdex.com, We did a refund and our company has the receipt which we emailed directly to the customer confirming the transaction was credited to her account.  Due to the public site, I did not want to display her information on this board of her last "4" digit of her credit card that was refunded. Please have her contact our company direct, so we can communicate the date, the credit card and the amount which was refunded back to her. We care about our customers and we follow-through when we promise that a transaction will be complete.  Warmest Regards, The customer Care team

Dear Revdex.com,  Please have the customer contact us at ###-###-####, we have a refund already completed.  Thank you, The Customer Care Tearm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not received a package nor an email indicating that the package even shipped.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are refusing to refund shipping. I rejected the first 2 packages at the [redacted] store  (refused pickup) and the 3 rd package I also refund and signed for the refusal. The address being sent to my my house so it being closed is not a valid response. I was told that I would be receiving a full refund before I ever refused the packages by multiple employees. I should be getting my shipping refunded as well because they didn't fulfill the order in time for graduation like she is saying she did. I have 18 people walk the stage for graduation nursing school that we all worked so hard for without cap and gowns because they didn't inform me they had items back ordered and then told me I would be getting them over nighted and still they didn't overnight them. It shouldn't even be questioned that shipping shouldn't be refunded due to the company's mistake of not full filling the order in due time. They had 16 days and online it says they will fill the order in 10 or less. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,   There was a major confusion about refunding a check to Summit Families under the request of [redacted] from WL Butler Construction per this complaint. Listed below are the 5 reasons why the check was delayed: 1.       The original order was bill...

to Summit Charter Academy 2.       The product was shipped to Summit Charter Academy 3.       Our contact person for this order was [redacted] from Summit Charter Academy 4.       The product was returned under Summit Charter Academy 5.       The  Credit memo was created under Summit Charter Academy “[redacted]”    When the email  came in from [redacted] , the company he represented was WL Butler Construction and  did not match our record. He also requested for our company to pay out to the order of Summit Families. His information did not match up to  Summit Charter Academy . We started to gather information and started to research his request.     After a long investigation, we just confirmed that Summit Families has an affiliate with Summit Charter Academy,   Due to our system not allowing us to change the name on our file, we will manually write a check to Summit Families   and will be issued on January [redacted]  . The check will be mailed to:     [redacted]    Sorry for delay but we need to confirm we were sending the refund check to the correct person/company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution  has been resolved.
Sincerely,
[redacted]