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Gibson Petroleum Co Ltd

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Reviews Gibson Petroleum Co Ltd

Gibson Petroleum Co Ltd Reviews (47)

Dear Revdex.com,   The customer placed an order online,  Five days later, she contacted customer service and stated the tam she ordered  was no longer needed.   We canceled her order immediately. .  An email was sent and she was notified that we took care of her request to...

cancel (As the customer stated,  we are sorry this email fell into her spam folder). The same day a Credit memo was created. The customer requested a refund and her request went to the credit department to process. We explained to our customer , it will take anywhere from 3- to 30 days (per our policy)  to accommodate her request especially during busy season.   On her request to speak to managers, all employees are trained as managers to help every customer. Very rarely does a customer request a  manager or supervisor since we serve our customers every day with the best possible solution. During our peak period ,we do have added employees to help handle the high volume and very sorry if an agent was not helpful.  We will look in to the situation that happened and retrain as needed.    To help our the customer , we have requested Accounting to expedite this transaction to ensure her refund is handled quicker than our normal policy.  However, the credit memo was created the same day.         Sorry for the confusion,   The Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We have been told more than once over several months that we would be receiving the $651.42 and have received nothing to date.  When can we expect payment?In addition, no mention was made about the $1,852.35 owed.  When can we receive that payment?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HAVE NOT RECEIVED A REFUND CREDIT TO MY CARD (IT HAS BEEN PAST THIRTY DAYS SINCE I SPOKE WITH THE CSR THAT HANDLED MY COMPLAINT. PLEASE CHECK YOUR RECORDS AGAIN.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,  We are sorry to hear about her experience with GraduaitonSource. We strive to ensure are refunds are done timely. When they emailed us, we opened ticket # [redacted] . After investigation, we found out we needed to refund this account  $651.42.  The refund transaction number is...

[redacted] . If she has any other concerns, please email us at [redacted], we will be happy to address any further concerns. The Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,   The order was delivered to the customer by her local mailman.   We do not have any control over the shipping method the customer picks online. We do offer 4 shipping methods. The only guaranteed delivery we display online is Overnight, [redacted] day air and ground . The customer...

picked the lowest cost which was  [redacted] our company cannot guarantee a delivery date on this shipping method. Smart Post is a shipping method from [redacted] for the need to ship low-weight packages to residential customer. By utilizing the [redacted] your local mail man is the person who delivers the final shipment to the customer. My confusion is the requested about to dispute is “0.00” .  However, we are happy to offer her a customer courtesy discount of 25% off her next order.      The GraduationSource Customer Care Team

Dear Revdex.com,   We pride ourselves to deliver all our products before the requested in-hand date.  On complaint #[redacted] , After though investigation, it shows very clearly, we delivered earlier then promised.   Listed below is the breakdown of the process and timeline of complaint...

[redacted]: 1.       The customer placed the order on the web on 3/**/2017 at  12:22PM 2.       The order dropped to the warehouse on 3/**/2017  at 1:32PM  3.       PROCESSING TIME:   “ 48 hours”   - customer choice this Option (rush processing) PLUS 4.       SHIPPING METHOD:  “2 DAYS”     -customer choice this option (rush shipping ) [redacted]On our website clearly displays: the weekends do not count for processing or shipping      Thursday, 3/**  -customer placed order Friday, 3/** – the warehouse processed (1 day earlier ) Saturday, 3/[redacted] the weekends do not count for processing or shipping   (this message is on displayed right by the estimate delivery date   Sunday -3/**   *the weekends do not count for processing or shipping     (this message is on displayed right by the estimate delivery date   Monday, 3/** – [redacted] day 1 Tuesday , 3/** –[redacted] day 2 [redacted] delivered to customer  Tracking #   [redacted]   The customer’s ordered delivered on 3/** ( 2 days earlier then requested)   If there anything further we can help clarified, we will be most happy to help . The Customer Care Team

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Address: 26A - 1343 Alberni Highway, Parksville, British Columbia, Canada, V9P 2B9

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www.gibsons.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Gibson Petroleum Co Ltd, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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