Gift Services

Complaint: [redacted] I am rejecting this response because: the account was automatically created without my consentI appreciate them taking the extra steps of removing my phone number and email , however, my address will still be on thereI know they have the technology to remove my personal information as this is my right to choose what information is on file with whom and what isn'tThe explanation of the necessity of having my information doesn't make any sense as to why it can't be deletedI get it may be convenient for some that are going to do business in the futureIf there was some law that you have to keep personal information on someone that places a order to prevent any fraudulent activity - is falseThis is a company policy and not anything to do with legal reasonsOtherwise, other businesses would have to do this too and not be able to do guest check outThat being said - account was created automatically for me - NOT BY ME - so you can just as easily remove itYou just choose not tooThe item I ordered as been deliveredPayment was deducted on my cardThere is no reason you have to keep an account for me Sincerely, [redacted]

Hello [redacted] **,? My name is Ashley and I am the Customer Loyalty Manager here at GiftTreePlease allow me a few moments of your time to express my sincerest apologies for the way this was handled, and the poor manner in which you were treatedPlease know there is no excuse for this, and I am personally addressing this with our team so it does not happen again to other customersI am so sorry to hear this is the view you have of us now, however I can see why you would feel uneasy about placing another order with usYou placed your trust in us to create and deliver an arrangement and we dropped the ball and continued to fumble through the process and did not settle well in the endThis is in no way common practice for us, and I assure you it will not happen again, should you choose to give us another chance.There was severe miscommunication on our end, and this should not have been re-charged to your card as we did explain this was to be a complimentary gift due to the difficulties and delays we put you throughIn no means did we mean to put you through more hassle and the need to file a formal complaintI have gone ahead and processed a full refund for you in the amount of $as you originally paidI will be sending you an updated/cancelled receipt showing the funds have been refundedPlease allow 3-business days for this final refund to process depending on the processing time of you banking institutionThis is not common for us, and we always want to ensure our customers are fully aware of what they will and will not be paying forI hope this does not deter you from giving us another opportunity, however if we have completely broken the trust you have placed in us, I understand and wish you the best in finding an alternate gifting company to fulfill your needs.? If there is anything I can help you with going forward, please feel free to reach out to me directly at [redacted] @giftree.com and I would be happy to help.? Best,Ashley

I spoke with this gentleman on the day of delivery as he was telling my representative over livechat that the flowers were not received and he would be issuing a chargeback? We placed a quality call to the recipients phone line at the time of this complaint and spoke with her grandson at 12: Pacific Time on 3/30/? This customer called in at the same time and on a recorded line, he let me know that she was going through a rough time medically and may not have realized they were received and thanked me for confirming the delivery of the flowers? We were never notified of concerns about the bouquet? I placed a phone call to [redacted] this morning when receiving this Revdex.com complaint to confirm his concerns and inquire for a picture of the bouquet? He became irate and stated that we spoke with a caretaker, and not the grandson at the delivery address? We very clearly confirmed who we were speaking with at the time of the quality call being placed? If the customer would like to provide pictures of their concerns, we will be happy to take a look and work with him towards the resolution requested?

Hello Ms***,? I received your complaint, and I wanted to first apologize for not meeting your expectations in regards to this arrangement.? I am sorry to hear there was a misunderstanding when you ordered with usWe? are indeed an online flower shop, which gives us the freedom and flexibility to work with designers all across the countryWe have a great? network of designers who are able to create and deliver a wide variety of gifts including flowers, balloons and gift baskets.? There are times when a particular flower or container may not be available, so we ask that our designer use something as similar as possible to recreate the arrangement shown online.? I can appreciate your disappointment when this was not conveyed properly, and the arrangement that was delivered did not live up to what you had expected to seeI do see the picture you sent in to our customer service team, and I wanted to thank you for taking the time to do that for usWe do take all complaints very seriously, and I see there was a response to your email, however it sounds as if it did not reach you properlyThat said, I would love to work with you and come to a resolutionI do understand wanting to get exactly what is shown online, however it appears as though our designer did need to use some substitutions to recreate the bouquetAs that was done I would be happy to extend a 50% refund of the gift along with a 50% in store credit for use on a future purchaseWe would hate to see you leave on a sour note, and would love to show you that we can do better next time.? Please advise if I can process this partial refund and gift card for youIf you would like, feel free to email me directly at [email protected].? Ashley?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello ***, I can appreciate your frustration when this gift was not delivered as intendedThis is never our intention to take an order we cannot fulfill, and I sincerely apologize this never arrivedAfter reviewing your order I do see you contacted us regarding this non delivery and we were able to process the full refund as requestedPlease allow 3-business days for the funds to return depending on the processing time of your bankIf you need a copy of your updated receipt, or if there is anything else I can help you with, please let me know [redacted]

We appreciate you shopping with us, and giving us your businessI see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for the wrong item being received on what was meant to be a joyous occasion I have processed that refund back to your card, and I know it’s not really about the money, but more the sentiment and the thought behind the giftI can not apologize enough for the disappointment and frustration we caused you with this orderWe hope you would be willing to give us another chance to show you we are better than thisAs a token of our appreciation, I am sending over a $gift card for you to use on your next purchase with usIt does not expire, so there is no rush to use it.Best Regards,Sara

Dear Mr [redacted] , I can certainly appreciate how frustrating this has been to receive countless emails after you have adamantly advised you no longer wish to receive communication from our companyI do apologize that this has continued to happen after selecting the unsubscribe optionI have checked your account again to confirm, and you are not subscribed to any of our emails or catalogThe phone # and email you provided here, shows that you have placed one order with usUnless there was another name or email address/phone # used to order with us, you have been fully taken off our listsI do know that after the initial unsubscribe there might have been or more emails sent before that went into effect, however it sounds as though there were quite a few more than that, for which I do sincerely apologize At this time I am not able to refund any funds used to purchase this gift, as there was nothing wrong with the gift itselfI see that this gift was delivered successfully, and I do hope that it was enjoyed by your recipientShould there be anything else I can help you with, please feel free to reach out to me directly at [email protected] Thank you, Ashley

First and foremost, I'm truly sorry that your order had to be canceled.? We greatly apologize for being unable to fulfill this on the special day for you and your loved one.? In addition to the full refund that was issued, I've sent a separate email with a store credit so that we can show you the quality experience in the future that you deserveAt this time, your Mastercard on file has been credited in full and a receipt has been sent to your email address on file.? You would typically see this within 3-banking days depending on your financial institution.? Please note this may be a little delayed due to the weekend and holiday on Monday.? ? In regards to the website not pulling up, I would recommend clearing any cookies from the browser before visiting? https://www[redacted] .com/ again.? We do have a verified and secured site and I've confirmed with our tech team that we have not experienced any outages.? ? We are truly sorry again, and appreciate the feedback provided to continue to improve our services to our valued customers.?

Dear ***, Thank you for taking the time to reach out with your feedback on your recent experienceI can see that this has been upsetting and can absolutely appreciate your frustration, I know I would be upset as well if this were for my motherI do see that offers to replace the bouquet or refund 50% were offered previouslyI am truly sorry that we were unable to reach a mutual decision on rectifying this for you I understand your concerns were not about the money, however, I do not see another way to make this right per the previous offersI have issued a full refund back to your account Please do not hesitate to reach me with any questions or concerns Best Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:? I received poor bouquet flowers and attached it abovePlease refund or I will charge back which will cause the company more moneyAlso, I ask that the customer service refrains from calling me or my grandmother at home as it is disturbing and I work at a hospital as wellPlease e-mail.? Sincerely, [redacted]

Thank you so much for speaking with me today I am truly sorry for the lack of quality provided with your delivery, as well as the lack of follow up in the non delivery As discussed, I have refunded this in full to your card on file and you can expect to see that within 3-banking days I have also sent that store credit via a separate email Please do not hesitate to reach me back directly if I can be of any assistance

Thank you for reaching out with this feedback? We do take a complaint regarding one of our floral partners drivers very seriously and I will personally be reaching out to the recipient and delivery driver on Monday to collect statements on what happened before we proceed?

Hello Mr [redacted] ,? I am so sorry to hear that this gift was not delivered successfully for youI did take a look into this order and it appears as though the driver did attempt delivery, however there was no one available to receive itDue to the perishable contents and the heat in the Lakewood area, they did not feel it would be safe to leave itAs we were unsuccessful in delivering this, the full refund has been processed for youPlease allow 3-business days for the funds to transfer back to your accountI am also going to email over an updated copy of your receipt reflecting this refundWe wish you the best in your future gifting, and hope you might consider us again so we can show you that we can deliver quality and timely gifts.? Ashley?

Thank you so much for speaking with me today? I am truly sorry for the lack of quality provided with your delivery, as well as the lack of follow up in the non delivery? As discussed, I have refunded this in full to your card on file and you can expect to see that within 3-banking days? I have also sent that store credit via a separate email? Please do not hesitate to reach me back directly if I can be of any assistance.?

Complaint: [redacted] I am rejecting this response because: This will acknowledge the correspondence from MsM [redacted] , Customer Loyalty Manager for Gift TreeI feel that this matter is still unresolved for the following reasons I called Gift Tree and requested a full refund on February 29, The package was delivered to Gift Tree on March 1, If I were to believe MsM [redacted] , I would have a refund available in my bank, at the latest by today March 8, She advises that I continue to call Gift Tree to resolve this matterI have been doing that but my attempts have been unsuccessfulIt is clear that Gift Tree’s attempt to be sympathetic and sincere is weak and at best, minisculeI do not believe that the refund has been processedI await Revdex.com to take action to make sure that Gift Tree provides my bank with the full fundsAt this point anything that Gift Tree produces, be it gifts, baskets, credit documentation, receipts, is definitively spurious Additionally, I have been spending days trying to delete my account off of the Gift Tree website but unsuccessfullyGift Tree is holding captive my identification and payment information so that I cannot delete itEvery time I try to submit a deletion it requests that I re-enter my password with no action takenThe matter is getting worse and worsePlease help me ? Sincerely, [redacted]

Per the previous message, I left a voicemail for the recipient on April 10th and have not received a call back to gather feedback on the delivery experience I have been in contact with our driver regarding the concerns and we would only knock loudly on a door in the event there is a higher level of background noise going on in the home or apartment where the delivery is taking place A $refund was issued back to this customer's account on April 9th and we consider this matter closed

Complaint: [redacted] I am rejecting this response because: I am glad to have received my money back, however I want this complaint posted to warn other peopleYou are saying you offered to replace the bouquetThat was not offered, I would have accepted that if it was the bouquet I paid forYou offered to go out and take my mothers flowers back on her birthday, which I would never allow! The fact that your company Baited me and then switched the product is reprehensibleI am glad my mother did not see the flowers I actually sent her, she would be so disappointed! On another note she could not understand why I sent her a flat funeral arrangement for her birthday, which is what she receivedI wish the Revdex.com would post pictures of what I ordered and the sad excuse for a bouquet that was sentI will continue to post and warn people of this companies practices, as it borders on fraud!!!? Sincerely, [redacted]

Hello ***, Please allow me first to express my sincerest apologies for the disappointment this gifting experience has brought youPlease know we are better than this, and I completely understand if we have hurt you too bad to continue, although we certainly hope later down the road we can attempt to mend this relationshipI do see where you had been in contact with our customer service department and also sent in a picture of the arrangement that was receivedWe certainly appreciate that, as it does help us to continue to grow and hopefully avoid experiencing the same problems with our future customersI do see the particular vase for the arrangement was unavailable, and we contacted you as soon as we found out that our designers in the delivery area did not have this on hand to exactly fulfill this orderAs the occasion was for a birthday, we did make a substitution regarding the vase and asked our designer to use a clear glass one instead so we did not delay the gift itself.In order to transport safely, our designers typically put the vases into cardboard boxes to help with stability and to avoid damage to the vase or flowers during the delivery processI certainly appreciate your concern when this was not done exactly to what you had seen online, and I apologize again for the frustration this causedIn regards to the reviews we post, we do receive hundreds each week and unfortunately cannot post each one that comes throughWe appreciate your feedback and will take this into consideration when posting what our customers have to say I see we have since processed a refund for the delivery charge of $and sent a $gift card for a future order, should you choose to give us another opportunityWe do appreciate your business and if you are no longer interested in using our company for gifts, we do understand, and wish you the best in finding someone who will better accommodate your needs Ashley

Hello [redacted] , I can certainly appreciate and understand your desire for your information to be deleted after your account was created and the order placedWhen our customers place an order with us, it does automatically create an account, so we have a way to link the customer to their informationTypically we use this for quick access should you call in with questions, concerns, or plan to place a future purchase with us, it will allow us to help you quickerAs previously discussed when you reached out to our Customer Service team, we do keep our customer's information on file for a variety of reasonsVarying from quick access for future purchases, to security and liability purposes with bank cards and accountsI do want to assure you that we do not sell any of our customer data, and do keep this secureI completely understand your desire to have this account deleted, however that is something I cannot do at this timeI am happy to clear out your phone # and adjust your email address to an invalid one, however that is the most I can do at this timeI will also ensure you are unsubscribed from any future mailings either email or mailed catalogs, as it sounds like you no longer wish to receive any contact from usShould you have questions beyond this, please let me know at [email protected] am happy to assist with anything else I can going forwardBest, Ashley M [redacted]