Gift Services

Hello Ms [redacted] , I first wanted to apologize for the disappointment that was caused during this ordering experienceWe always strive to send the best gifts and bring the 'wow' factor our customers seek when ordering with usIt sounds as though that did not happen here, and I am so sorry to hear thatI see you have previously contacted our customer service team as well as sent a picture of what was delivered to your recipientWe appreciate that feedback, and I do want to work with you to make this rightIn regards to the substitutions in the arrangement, there are times that a particular flower is not available to our designer so we do ask that when that happens they use something similar and of equal or greater value, to recreate the advertised arrangementAs previously discussed the button spray mums were not in season and unfortunately our designer did not have access to them, which is why they were substitutedWhen previously discussed, we provided options to pick up the arrangement and either redeliver a new bouquet, or to process the refund that was requestedAs both of those were declined, we did not do eitherI do understand your frustration and desire for a refund on this arrangement, however I am not able to do that for you at this timeI can however process a 50% refund as the flowers were received and not able to be picked back upI will send over the refund for you now, as well as an updated receipt reflecting this charge back to your card we have on fileBest, Ashley

Dear ***, I see that this has been a headache of a situation and can absolutely appreciate your frustrations with the shipment? I will be happy to honor this request for a refund at this time due to the ongoing issues? This has been issued back to your account and you can anticipate receiving the refund within 3-banking days You had mentioned a few concerns that I would like to address as well? Regarding keeping you updated on the order status, I do see that a tracking number was sent to you on the date of shipment 12/19/to keep you up to date with your delivery? We had refunded the express fee to you due to the failure to meet this commitment? This is never our intention and I am truly sorry that your gift was delayed Please do not return this gift? We are unable to accept returns on food items as these are perishable and not able to be reused? We hope you enjoy the gift! Don't hesitate to reach me back with any questions or concerns Best Regards, Sara Marlo

We appreciate you shopping with us, and giving us your businessI see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for failing you with these special deliveriesI do see the full refund was processed as requested, and I know it’s not at all about the money, but more the sentiment and the thought behind the giftsI can not apologize enough for the disappointment and frustration we caused you with this orderWe hope you would be willing to give us another chance to show you we are better than thisAs a token of our appreciation, I am sending over a $gift card for you to use on your next purchase with usIt does not expire, so there is no rush to use it This of course, is in addition to that full refund which will be seen in your account within 3-banking days of the date processed.Best Regards,Sara M***

Dear Ms [redacted] , I see this experience has not been as pleasant as we had hoped, and we do value each and every one of our customersWe strive to provide everyone with the best experience and gifts we have to offerI appreciate you speaking with our customer service team already and sending in the picture of the basket that was deliveredAs we do work with a national network of designers - for this type of gift we cannot guarantee the baskets will arrive looking identical to what is shownInstead we ask to have them filled with similar products that are available in the area of deliveryAt this time although we feel this gift was processed as requested and the basket of goodies was filled to value, we do appreciate your choosing GiftTree and we will honor this refund on a one time basisI will process the refund (in full) myself and you will receive an email with a receipt showing thisPlease allow 3-business days for the funds to transfer back to your account per your bank/credit cards' processing timeAshley

Complaint: [redacted] I am rejecting this response because:I will dispute with my bank. Sincerely, [redacted]

Hello ***, I am so sorry to hear that this entire ordering experience was not only unsuccessful for you, but also frustrating as we let you and your father downBirthdays are special occasions, and when we cannot be with those we love on those days, it makes it hardBy helping customers to send gifts we attempt to help bridge that gapI sincerely apologize that we were unable to fulfill this order for youWe do have designers nationwide that we work with, and after contacting those in his area, we found that unfortunately it was outside of their delivery area, and we were not able to have that gift sent thereThis is something we are working to correct on the front end before anyone actually purchases a gift so that they can be assured that there are designers available to make deliveriesI do show that your full refund was processed for you and should have received that at this pointShould you need a new copy of your receipt reflecting that refund, please feel free to email us at [email protected]. Ashley

Revdex.com: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told they were going to resend a similar package over week ago and they will chose expedite shipping but nothing has arrived Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

From: [redacted] ***- [redacted] [mailto: [redacted] @yahoo.com.au] Sent: Thursday, November 24, 1:AMTo: Complaints Subject: Complaint resolved ID [redacted] .G'Day!Thank you for what I must say was the fastest and most efficient response and service I've had for agesThe gift Tree has responded and the issue appears to be resolved! Keep up the good work!Cheers, [redacted] ***- [redacted]

Hello Ms***, I can see that you have contacted our Customer Service department in regards to this complaint, and have requested the funds be returned to you as we were not able to fulfill the order as requestedThe refund of $has been processed already, and unfortunately we cannot do anything furtherThis was done on January 11th, I see you were concerned this would not issue to the current credit card #, as your banking institution has given you a new card for the yearHowever when we process a refund of any kind, it will apply to the account the card # is associated with, which means it should still be applied to youAt this time I would recommend speaking with your bank or credit card company as the refund was processed on our end already and there is nothing further I can do in regards to adjusting the card #I would be happy to email a copy of the receipt over for you so you can provide that to the bank/card company when seeking the funds from themPlease also be aware the refund may state GiftServices rather than Chicago Flower Source on your statement Thank you, Ashley M [redacted] GiftServices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I will dispute with my bank Sincerely, [redacted]

Good morning Mr*** Thank you for your message in regards to the gift you receivedIt sounds as though this has been a disappointing experience for you, and I sincerely apologize, as we always strive to create the best impression for both our customers as well as their recipients Fruit should arrive with cold packs to ensure freshness upon arrival, however it sounds as though that was not the case as it was entirely frozen when it arrivedI will speak with the sender in regards to a resolution they are happy with, however at this time I cannot release that information to anyone other than the card holder Thank you for your attention to this, and again our sincerest apologies Ashley M [redacted] on behalf of GiftTree.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] However, it took me having to reach out to the Revdex.com in order to even be offered my 50% refundI am not at all satisfied with the business & their lack of communication with customersThis could have been offered to me when I called, & it wasn'tI could have also been informed that the flowers would be substituted for others before they were delivered & completely changed the look of the arrangementSincerely, [redacted]

I am truly sorry that we were unable to reach a more suitable solution I can see that this has been a very upsetting experience and I have issued that refund to your card You can expect to see this within 3-banking days