Gift Services

Good afternoon!? I can appreciate your concern regarding the Best Value Bouquet.? The additional fee you are referencing is our service fee, which is retained for any delivery as outlined in our FAQ section and this arrangement is available at $19.95.? ? While we do have promotional codes available, there are select items that are already at such great prices, we simply cannot discount them any further If there is anything else we can help you out with, please feel free to contact us!

Dear Mr [redacted] ,? ? I have looked at your account and I do see the refund you have requested has been processed in the full amount of $This was processed on March 7th and does take 3-business days for the funds to transfer back to your bankI have provided you with a receipt of this refund to the email we have on file.? At this time there is nothing else I am able to do in regards to the processing time of the refund as it is now up to your bank to finalize the transfer to your accountI would recommend contacting your financial institution directly and providing the receipt as record that the full refund has indeed been processed by GiftTree; and asking that the bank release the funds to you.? Lastly, I wanted to let you know I have deactivated your account per your request.? ? Ashley M [redacted]

Thank you for the clarification!? I apologize for my misunderstanding.? I have extended a gift card to Mr Cummings as a token of customer service and apologies for the frustrations.? This does make sense after reviewing the chat and while we service Austin, TX, we offer nationwide deliveries as well and due to local market prices, some items and price ranges may not be available.? The website will outline this when a zip code is entered for a delivery area.? ? Please see the updated attachment and link to our disclaimer where this is outlined.? https://www.austinflorists.com/help/?

Complaint: [redacted] I found the link between Gift Services and Austin Florists here:? https://www.austinflorists.com/about-us/ Sincerely, [redacted]

Hello Ms***, I first want to express my sympathies for the loss of your friendI have reviewed the notes on your account as well as this complaint, and I 100% agree with you that we dropped the ball hereThis was in no way your fault, and I am so sorry to hear of the frustrating and disappointing outcome that this order and experience has become for youPlease know this is not common practice for us, and I hope we can show you that we are capable of delivering quality gifts, and on timeTypically when flowers or other gifts are sent to a bereaved family member for a funeral service we do request the name of the deceased, so we can ensure it is delivered to the correct serviceI show that you placed this order a few days prior to the service, which should have given us plenty of time to make the necessary arrangements in order to have this properly delivered for you, and we failed you hereWords cannot express how deeply sorry I am that we could not fulfill our end of this, as I know that caused a lot more heartache and pain, and ultimately could have been avoidedAs you requested, I would love to have a bouquet sent to a family member on your behalfI would be happy to include a note of apology as well, advising that you did intend to have a very nice arrangement sent to the service, and we messed that upIf you would please provide me the name of the recipient and their address I would be able to get this set up for you to have delivered this week, once I have that informationFeel free to email me at [email protected] and I can get that set up for youAshley

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for the time spent on this issue and for contacting the businessI appreciate your efforts and I'm happy with the outcome...the formal apology and understanding.Sincerely, [redacted] ***

Hello Ms***, I can appreciate your disappointment when this gift was unable to be delivered as originally intendedAfter contacting all of the designers in our network we found they did not carry helium, and thus could not fulfill this orderAs soon as found out we were unable to deliver, we contacted you to advise how to proceedThis has been refunded in full as requestedI have passed this complaint on to the rest of our management team, and we wish you the best in your future gifting endeavorsBest,GiftTree.com

I spoke with this gentleman on the day of delivery as he was telling my representative over livechat that the flowers were not received and he would be issuing a chargeback We placed a quality call to the recipients phone line at the time of this complaint and spoke with her grandson at 12: Pacific Time on 3/30/ This customer called in at the same time and on a recorded line, he let me know that she was going through a rough time medically and may not have realized they were received and thanked me for confirming the delivery of the flowers We were never notified of concerns about the bouquet I placed a phone call to [redacted] this morning when receiving this Revdex.com complaint to confirm his concerns and inquire for a picture of the bouquet He became irate and stated that we spoke with a caretaker, and not the grandson at the delivery address We very clearly confirmed who we were speaking with at the time of the quality call being placed If the customer would like to provide pictures of their concerns, we will be happy to take a look and work with him towards the resolution requested

Dear Mr [redacted] ,? I have read through your complaint and have looked at your order, and I certainly understand why there has been so much frustration surrounding this entire experienceI am so sorry to hear this has been a hassle for you and the recipient both, and has subsequently caused so much painPlease know this is never our intention and I do apologize for thisAt this time I see the refund has been processed as requested due to the non delivery (and return) of this giftThe full amount has been returned to your card and that was processed March 7th, Typically the funds will be available again in 3-business days -depending on the processing time of your bank or credit card companyIf you would like I would be happy to have a receipt advising of the refund sent to your email we have on filePlease contact our Customer Service team at [email protected] if you need that information provided to you again.? I completely understand and respect your desire to search elsewhere for your future gifting needs as we dropped the ball with this order and were not able to provide the quality and services we strive forIf there is anything else we can help you with going forward please let us knowWe appreciate you reaching out to have this resolved, and wish you well going forward.? Ashley M [redacted] Customer Loyalty Manager

Thank you very much for providing the picture and feedback on your orderI can definitely appreciate how disappointing this experience has been for you No one knows your mother as well as you do, and I know you just wanted this day to be special for her.With your approval, we did make the change to a Designer's Choice Bouquet, which leaves it to the florists expertise to put together a beautiful one of a kind arrangement We would not make this change without speaking with you first Regarding our 100% Satisfaction Guarantee, we are happy to replace any order that is not up to par or alternatively have the item returned for a full refund I do see that your account has been credited already for that 20% off, so you will see that in your account within 3-banking days I would be happy to also issue a full store credit for a future delivery on us if you would like to keep the bouquet Please let me know how I can best resolve this for you!

I'm truly sorry that you are still receiving this correspondence.? This is definitely upsetting and we greatly value your request to privacy.? I have forwarded your request to our director of Marketing to confirm all information is revoked and removed.? ? Best Regards,Sara?

Thank you very much for providing the picture and feedback on your orderI can definitely appreciate how disappointing this experience has been for you? No one knows your mother as well as you do, and I know you just wanted this day to be special for her.With your approval, we did make the change to a Designer's Choice Bouquet, which leaves it to the florists expertise to put together a beautiful one of a kind arrangement? We would not make this change without speaking with you first? Regarding our 100% Satisfaction Guarantee, we are happy to replace any order that is not up to par or alternatively have the item returned for a full refund? I do see that your account has been credited already for that 20% off, so you will see that in your account within 3-banking days? I would be happy to also issue a full store credit for a future delivery on us if you would like to keep the bouquet? Please let me know how I can best resolve this for you!?

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because: Your response is disappointing and unacceptableI am steadfast in my belief that the company should compensate me for the time and frustration that this situation has cost meI am compiling all of the emails and the chat transcripts for my attorney and his office will be filing all the appropriate complaints to regulatory agencies and for consumer protection organizationsWe will also explore the feasibility of litigation Sincerely, [redacted]

Revdex.com: Ms***, I am relieved to inform the Revdex.com that I have been reimbursed $for the undelivered funeral flowers Sincerely, [redacted] Frisco Texas

Hello Ms***, I received your complaint, and I wanted to first apologize for not meeting your expectations in regards to this arrangementI am sorry to hear there was a misunderstanding when you ordered with usWe are indeed an online flower shop, which gives us the freedom and flexibility to work with designers all across the countryWe have a great network of designers who are able to create and deliver a wide variety of gifts including flowers, balloons and gift basketsThere are times when a particular flower or container may not be available, so we ask that our designer use something as similar as possible to recreate the arrangement shown online I can appreciate your disappointment when this was not conveyed properly, and the arrangement that was delivered did not live up to what you had expected to seeI do see the picture you sent in to our customer service team, and I wanted to thank you for taking the time to do that for usWe do take all complaints very seriously, and I see there was a response to your email, however it sounds as if it did not reach you properlyThat said, I would love to work with you and come to a resolutionI do understand wanting to get exactly what is shown online, however it appears as though our designer did need to use some substitutions to recreate the bouquetAs that was done I would be happy to extend a 50% refund of the gift along with a 50% in store credit for use on a future purchaseWe would hate to see you leave on a sour note, and would love to show you that we can do better next timePlease advise if I can process this partial refund and gift card for youIf you would like, feel free to email me directly at [email protected]

Hello [redacted] ,? I can certainly appreciate and understand your desire for your information to be deleted after your account was created and the order placedWhen our customers place an order with us, it does automatically create an account, so we have a way to link the customer to their informationTypically we use this for quick access should you call in with questions, concerns, or plan to place a future purchase with us, it will allow us to help you quickerAs previously discussed when you reached out to our Customer Service team, we do keep our customer's information on file for a variety of reasonsVarying from quick access for future purchases, to security and liability purposes with bank cards and accountsI do want to assure you that we do not sell any of our customer data, and do keep this secureI completely understand your desire to have this account deleted, however that is something I cannot do at this timeI am happy to clear out your phone # and adjust your email address to an invalid one, however that is the most I can do at this timeI will also ensure you are unsubscribed from any future mailings either email or mailed catalogs, as it sounds like you no longer wish to receive any contact from usShould you have questions beyond this, please let me know at [email protected] am happy to assist with anything else I can going forward.? Best,? Ashley M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT entirely satisfactory to me As it stands, however, I feel I have no choice but to drop this complaint There is absolutely no need to send me a gift certificate as I promise to never use this service again Furthermore, I will advise anyone interested in using them of my experience and urge them not to use Gift Tree for any service Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I would like to them to address their guaranteed delivery issues