Gilarno's Auto Repair

Tell us why here...New Jersey Singles is responding to this complaint from [redacted] She is not only calling thiscompany a scam but is saying that we took her money and are nowhere to befound We have reviewed [redacted] Membership and clearly, she has been serviced according to the terms of theMembership Agreement In addition, wehave been in regular contact with herWe are glad to review the history of her Membership herein Not only is New Jersey Singles, NOT a scambut we are an excellent service and would like to continue to help [redacted] find her ‘special someone’[redacted] came in to our Bridgewater, NJ office on10/26/and met with our Counselor, [redacted] After an in-depth meeting she became a Member of New Jersey SinglesTheMembership fee was $per the Membership Agreement and they agreed that shewould pay $on a credit card that dayThe balance of $would be paid by the same credit card on11/26/The fact that this complaint is claiming the purchase price is$is very puzzling [redacted] was given a copy of the Agreement so we donot know where that figure came fromShe also lists the name of her salesperson as [redacted] and it was not***, it was [redacted] We placed a welcome call to [redacted] 10/30/andemailed her first referral 10/31/We left her a message to make sure shereceived the introduction We thenfollowed up to see how their meeting went and left messages for her 11/7,11/11/11/and on 11/she informed us that they would be meeting thatweekend When [redacted] gave herfeedback on this gentleman she said he was nice, polite, a good age but she wantedsomeone more white collar, more upscale and therefore she did not meet him inperson Two days after discussing thiswith her by phone [redacted] was emailed her next introduction on 12/4, aCollege Professor named [redacted] He isa great guy, intelligent, educated, a family man, nice looking with many traitsthat she was asking for We neverreceived her feedback on [redacted] but he gave us feedback that he called herand that she texted him back that she is putting her Membership on ‘hold’ This means that she was unavailable to meethim He was a great match for her, whywould she not meet him? After all, thatis the reason she joined the Service.Per paragraph 3f, “You the Member, are required to providewritten feedback within business days of the receipt of eachintroduction Written feedback isrequired and essential to the performance of this agreement.” Without the feedback from [redacted] we reallydon’t know why she did not meet [redacted] We are waiting for this feedback.The next introduction was emailed to [redacted] on 12/andhis name was *** She gave feedback 1/6,stating that they met and although he was nice, polite, educated and well-dressed there was no chemistry That isthe one thing we cannot predict but strive forWith her feedback and fine-tuning we can work with [redacted] to helpher find the ‘one’ We are ready to workon the next introduction for [redacted] but are waiting for this dispute to beresolved.Paragraph 4a of the Membership Agreement which was initialedand signed by [redacted] indicating that she read, signed and agreed with theterms, reads, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” Inaddition, the credit card receipts indicate, “NO REFUN D”.At the conclusion of the meeting with [redacted] , [redacted] completed an Interview Quality QuestionnairePlease see question which reads, “Were you given adequate time to readand understand your membership agreement?” and she responded with “Yes” Question asks if provisions 4a and 4b of theMembership Agreement concerning cancellation and non-refundable fees wereexplained sufficiently and she answered “Yes” [redacted] responded with “No” when asked inquestion if there was any aspect of the membership that was not explainedsufficiently New Jersey Singles would like to continue to work with [redacted] *to help her meet great, quality menAfter all, that is what she told usshe came to us for We were surprised toreceive this dispute and we request that [redacted] contact ***, the Managerof the Member Services Department to discuss her concerns She will be very happy to assist her

New Jersey Singles is very sorry to hear this member is not happy with her membershipWe would like to work with her to resolve her issuesNew Jersey Singles is a very sucsseful matchmaking service and we sincerely want to help her find her 'special someone'Due to the ? confidential nature of this membership, we do not want to breach that by giving a response divulging personal information on this forumWe strongly suggest she contact membership services who will be happy to assist her.?

Complaint: [redacted] I am rejecting this response because:in regard to the answer from this past Thursday when New Jersey Singles used the wrong name, Ms***, they handled the response as callously as they approach their idea of being a premier dating serviceIf a woman has two legs & a man the same, then it's a matchAs noted, they don't care about privacyIf so another persons' name wouldn't be in my emailThis service just doesn't care!? In response to today's correspondence, the email conveniently left out the outragious particulars which I had addressed and informed Revdex.com! The various counsellors were even laughing when I reported what had transpired ie., an alcoholic, nose picking, picture taking plus what I had statedIn regard to the gentleman who I spoke to yet never connected & taking a "break", my mother was in the hospital & subsequencially past awayI had informed New Jersey SinglesAgain, they do not care A final note, yes I was furious yet did not tell Marie to "go to hell", because she was snickering on the other end of the phone Regards, ? [redacted]

New Jersey Singles is responding to the rejection of ourresponse To clarify what happened withthe first response, we did not use the wrong name These complaints are identified by an IDnumber The response was inadvertentlyentered into the wrong ID number Assoon as we realized what happened, we wrote an apology which perhaps, Ms[redacted] did not receive This washuman error and with this response system, unfortunately it could not bereversed No one is more sorry that thishappened than New Jersey Singles Wecannot undo what happened and again our apologiesMs [redacted] stated that New Jersey Singles left out theparticulars that she told us about some of the gentlemen that she metwith Since we were not on the dateswith her, we cannot know exactly what happenedWe do acknowledge that according to Ms [redacted] , things occurred thatwere upsetting to her We expect ourMembers to put their best foot forward and we want their experience to be apositive one Feedback is veryimportant so that we can fine- tune with the Members to help find them the‘right match’ Everyone is screened inperson before being accepted as a Member of New Jersey Singles New Jersey Singles is very sorry to hear of the passing ofMs [redacted] ’s Mom We only mentionedthat she went on ‘hold’ to explain the series of events that took place duringthe course of the Membership There wasno other reason Prior to going ‘onhold’, Ms [redacted] met with her introduction and she said that he was a niceguy The Member Services Department of New Jersey Singles, takevery copious notes and according to our documentation, Ms [redacted] did callMaria a foul name and did tell her to “go to hell” In spite of this, the Manager, Susin, calledMs [redacted] the next day and she was unwilling to hear what she had to say,which was evident by her hanging up on SusinAgain, New Jersey Singles would like the opportunity todiscuss the situation with Ms [redacted] if she could do so in a calmmanner Ms [redacted] was sent introductionsalthough the Membership Agreement was for her to have introductions Ms [redacted] met of thoseintroductions We still encourage her toreach out to Susin, the Manager of the Member Services Departmenr to review herMembership and resolve this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] joined New Jersey Singles 6/? for introductions, we have to date sent [redacted] introductions and out of the she met for one reason or anotherIntroductions can take anywhere fromto weeks after receiving feedback on her last match, [redacted] also put her membership on hold for awhile [redacted] also changed her preferences throughout this process to only jewish and gentlemen with older children which can allow matches to take a little longer [redacted] received her last match in December and sent her feedback in on 12/We are currently working on her next introduction as I discussed with her on 1/25/? New Jersey Singles will continue to help [redacted] to find her special someone.Tell us why here

First and foremost New Jersey Singles apologizes that [redacted] is having second thoughts on joining our serviceWe understand people do have buyers remorse but [redacted] came into our Colts neck office excited and willingly joined our service.? New Jersey Singles has a firm “no refund policy” (See paragraph 4aof the contract, which states:? “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENTNew Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in the agreement.”)Once a person enrolls in our membership and pays for our services the? sale is final.? ? No right exists for that person to obtain a refund any time thereafter simply because that person changed their mind? Per paragraph of the agreement, initialed by [redacted] ***, “Processing: included in this purchase price of this contract is a $1,processing feeThe processing fee includes the services New Jersey Singles provides for the initial member interview, member testing, background checks and overall evaluation and screening for New Jersey Singles membership eligibilityUpon enrollment, each file, including testing and written profiles must be processed before any given member is entered into the database and made eligible for introduction.”? New Jersey Singles continues to be ready and eager to work with [redacted] on finding her special someoneWhen she is ready to resume her membership, we ask that [redacted] call [redacted] ***? and speak to the manager, Susin, who will be happy to assist herWe look forward to hearing from her.? New Jersey Singles?

[redacted] joined our service mid December, was welcomed and was sent her first introduction [redacted] had trouble getting on our website which we walked her through it and she was able to access itWe also went over all our contacts with her verbally as well as sending it to her in her welcome letter [redacted] is now happy and we are moving forward with the finding [redacted] her special someone.Regards,Member ServicesTell us why here

Tell us why here..New Jersey Singles in responding to the complaint filed byMs [redacted] We have beenservicing Ms [redacted] per the terms of the Membership Agreement and wouldlike to help her find her ‘special someone’With her feedback and open lines of communication with us, thisMembership could really work for her Weare truly sorry that she has not been happy with her Membership and would likethe opportunity to change thatMs [redacted] went in to our office on 11/15/and afteran in-depth meeting with our Counselor, Joyce, she decided to become a Memberof New Jersey Singles Ms [redacted] received a welcome call from us and soon after was sent her first referral,*** According to ***’s feedback, heand Ms [redacted] made plans to meet times and she cancelled each time,giving him the impression that she was too busy to meet Ms [redacted] , however, gave feedback thatthey did meet but there was no chemistryNew Jersey Singles knows how important chemistry is but sometimes thatcan come later, after getting to know the person The next introduction was [redacted] and Ms [redacted] gavefeedback that they met but she didn’t care for him The third introduction that Ms [redacted] metwas *** After they met, Ms [redacted] said that he was a nice guy but she had personal problems and needed to put herMembership on ‘hold’, meaning that she did not want to receive anyintroductions at that time After coming ‘off hold’, Ms [redacted] met the fourthintroduction, [redacted] , and gave feedback that he was nice The next introduction was [redacted] andalthough they did speak, Ms [redacted] felt that he was very opinionated anddid not want to meet him She alsostated that she realized that New Jersey Singles is not responsible for theactions of others Ms [redacted] isright in that we cannot know what the members might say to each other but doexpect them to be courteous and welcoming The sixth introduction was ***, who according to Ms[redacted] , was just not a good ‘match’She stated that he talked about himself and did not ask anything abouther We did not receive written feedbackregarding the seventh introduction, [redacted] According to [redacted] ’s feedback, they did meet Written feedback is required, per paragraph3f of the Membership Agreement, which was initialed and signed by Ms[redacted] , indicating that she read and agreed with the terms of the AgreementPer paragraph 4a of the Membership Agreement, initialed byMs [redacted] , “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” On 9/2/Ms [redacted] called the Member ServicesDepartment and expressed to one of our matchmakers, that she was not happy withthe last introduction Ms [redacted] then called her a foul name and told her to, “Go to Hell” This is neveracceptable Our Member ServicesDepartment is always available to her so that they can resolve the issues andwork together to make this work Susin,the Manager of the Member Services Department called Ms [redacted] the next dayto discuss her desire to turn things around for her and she did not want todiscuss it Ultimately, the call endedwhen Ms [redacted] hung up on Susin, who was trying to help herNew Jersey Singles would like the opportunity to discuss thesituation with Ms [redacted] if she could do so calmly and respectfully Please note that the Membership that Ms[redacted] contracted for was to meet introductions We actually sent her introductions and shemet with of them, which exceeded the amount contracted for Clearly, the Membership Agreement has beenfulfilled and there is no refund dueWe are an excellent Service and haveintroduced countless happy couples Withfine-tuning and open lines of communication this could happen for Ms [redacted] as well We would like to request thatshe reach out to Susin , the Manager of the Member Services Department todiscuss her concerns hoping to come to a mutual resolution

New Jersey Singles did not yet respond to the complaint filed by Ms [redacted] ? The response that she received was not meant for Ms [redacted] and we are very sorry for the error? We will however be responding before the due date? Thank you for understanding

Complaint: [redacted] I am rejecting this response because: Please see attached document with my written explanation Regards, [redacted]

Tell us why here...New JerseySingles received this complaint from [redacted] requesting a partialrefund. It is evident that we haveworked diligently with [redacted] to help her find her ‘special someone’. With continued feedback and open lines ofcommunication, [redacted] can be... very successful with our Service. [redacted] went in to our Bridgewater, NJ office on 5/6/2014, and after an in-depthmeeting with our Counselor [redacted] she decided to become a Member of New JerseySingles. On 5/12, [redacted] received awelcome call from us and on 5/13, she approved and was sent her firstintroduction named *** [redacted] gavefeedback after meeting [redacted] and said that they may be meeting again. She said that he was polite, a business ownerand tall but she felt that he didn’t have as much free time as she did. What is important to note here is that shedid indicate that she would see him again. [redacted] spoke to the next referral, [redacted] but they did notmeet. Although she felt that they hadnothing in common, the feedback was not more specific and it is through this feedbackthat we fine-tune the process. Of coursethis referral will be replaced, thus there would be 14 more referralsremaining. The nextintroduction was [redacted] and [redacted] gave feedback that he, “matched mycriteria, and we have a great timetogether”. She mentioned that he is “smart,tall, handsome, honest, great chemistry”. She went on to say that they weren’t sure if they can make arelationship together, work. All and all,this was a great introduction!It isimportant to note that the Membership that [redacted] chose, includes afeature called Selective Screening. Perparagraph 3a of the Membership Agreement, “A Member with the SelectiveScreening option will be contacted via telephone by Membership Services withpotential introductions. At that timethe member may accept or decline such introduction.” If at any time [redacted] was presented withan introduction that she did not care to meet, she had the option to say ‘no’. She herself approved each and everyintroduction before we went ahead and e-mailed it to her. These were quality guys that fit her criteriaor she would not have approved them to begin with.When [redacted] gave feedback on the next introduction, ***, she told us that they hada depressing conversation about his ex-wife and daughter. With all due respect, since we were not privyto their conversation we do not know what prompted the conversation to takethat turn. Nor do we have any controlover what the Members may say to each other. We screen our potential Members very carefully and all we can do in thisinstance is apologize and move on. Hadthey met in person, it is possible that they would have liked each other,however, we will be glad to replace this introduction. [redacted] then stated that, “there are nodecent single men my age.” We have manygreat gentlemen in her age range, and urge [redacted] to keep giving usfeedback and we will work together to introduce her to them. New Jersey Singles has so many successstories and we would like her to be one of them. [redacted] gave feedback on the next referral, [redacted] saying that they spoke but did notmeet. She indicated that their schedulesdid not ‘mesh’ and then he said that he was dating someone. New Jersey Singles would not knowingly send areferral for someone that was unavailable. This is something we could only know if the Member informed us ofsuch. We are sorry this happened andagreed to move on.The mostrecent introduction was approved by [redacted] and was e-mailed 12/5. [redacted] is professional, a Software Engineer,who is very active and likes skiing and playing tennis just as she does. [redacted] gave feedback that they met andthat they won’t be meeting again. Sheindicated that she believes that the person making the matches should meet bothMembers. We would like to invite [redacted] to make an appointment to meetwith ***, the Manager of the Member Services Department. She will be more than happy to meet with herin person and the door was always open for her to do so. [redacted] can be reached at [redacted] Monday thruFriday. Perparagraph 3b of the Membership Agreement, “For the purposes of this agreement,an introduction is made when New Jersey Singles provides you, the Member, witha name and a telephone number of anothermember. Introductions are generallyprovided at a rate of approximately one to two per eight-week period. However, as introductions are provided on anAS-AVAILABLE basis, the rate of provided introductions may vary with eachindividual member. An introductioncounts against the Membership once the member receives the name and contactinformation of another member, whether orally or in writing.” Per this Agreement, it is evident that [redacted] was sent introductions in a timely fashion. She joined in May and was sent six (6)introductions and met with three (3) of them. Per the Agreement that was just quoted, we could have counted all six(6) introductions but we were gracious enough to replace three of them sincethey didn’t result in a face to face meeting. Thus, there are still twelve (12) more introductions remaining .Perparagraph 4a of the Membership Agreement that was initialed and signed by [redacted] indicating that she read and agreed with the terms, “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds oraccept cancellations of any kind, unless otherwise stated in this agreement.” Additionally, the credit card receipt signedby [redacted] indicates, “NO REFUND”.Afterreviewing [redacted] ’s Membership, it is evident that New Jersey Singles hasbeen working with her to make her happy. We continue to be ready and eager to fulfill the terms of the MembershipAgreement and we would like to move on to her next introduction. New Jersey Singles feels that [redacted] canbe truly happy with her Membership and as we said, the Membership ServicesDepartment would welcome the opportunity to meet with her in person. When she is ready to resume her Membership werequest that [redacted] contact ***, the Manager of the Member ServicesDepartment and she will be very happy to assist her.

[redacted] met with her counselor for hours building a profile listing what type of gentlemen she was interested in being introduced to [redacted] was sent her first introduction that meet all of her preferences , after speaking to him on the phone she discovered his was interested in becoming a vegan, after hearing this she thought that it would cause complications dining together and decided not to meet him [redacted] was sent her second introduction and again did not want to meet him because she did not like his voice over the phone, our members should never judge any of their introductions over the phoneWe look forward to helping [redacted] find her special someone

New Jersey Singles is responding to a complaint submitted by Mr*** *** It will be evident from our response that Mr*** has been receiving the service that he has contracted for. We would like to continue to work with him to help him find his ‘special someone’ and feel that with
feedback and open lines of communication, this can be accomplished Mr*** went in to our Hackensack, NJ office on 6/24/2015, and after an in-depth meeting with our Counselor, Joyce, he decided to become a Member of New Jersey Singles. On 6/we called Mr*** to welcome him and we e-mailed a welcome letter as well. When the first introduction was sent to Mr***, he did not want to meet her because of her religion. When Mr*** became a Member, he signed a profile card outlining his preferences. On this card it stated that he would date other religions and nothing was mentioned about his not wanting to date someone that is ***. This is not a problem and Mr***’s preferences were changed, but there was no way for us to know prior to this The next introduction, Ashley, was a great match for Mr***. After speaking to her on the phone, he decided not to meet her. According to paragraph 3b of the Membership Agreement, which was initialed and signed by Mr***, indicating that he read and agreed with the terms, “An introduction counts against the Membership once the member receives the name and contact information of another member, whether orally or in writing.” Mr*** did not meet his next introduction stating that she was outside of his preferences. According to paragraph 3c of the Membership Agreement, “Preferences are used as a guideline for Membership services when seeking potential introductions. As introductions are based on an AS-AVAILABLE basis, introductions will be made that are as nearly compatible to a member’s preferences at any given time.” Additionally, Mr*** read and signed an Addendum in which paragraph states, “My signature below verifies that I understand that my preferences are “preferences” and not “requirements.” If at any time New Jersey Singles in unable to select an introduction who fulfills all of my preferences, New Jersey Singles will select an introduction who is compatible with my preferences but who may not meet all of the preferences I indicated in my profile.” The introduction was year older than he preferred since the age range he requested was 25-32. The feedback given by Mr*** regarding this referral said that the match was excellent as far as personality and he said they were keeping in touch The next introduction told Mr*** that she was in a relationship. This is something we cannot know unless the Member tells us. We are sorry that happened and we have replaced that introduction. As Mr*** noted in his statement to the Revdex.com, he met the next introduction and said, “she was a good match but I wasn’t attracted to her.” Chemistry is the one thing we cannot predict but always strive for. In fact, Mr*** went out with this referral twice Per paragraph 4a of the Membership Agreement, initialed by Mr***, EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in this agreement.” Additionally, the credit card receipt, signed by Mr*** stated, “NO REFUNDS OR EXCHANGES” Before leaving the Hackensack office, Mr*** completed and signed an “Interview Quality Questionnaire”. He answered “Yes” to questions and asking if he was given adequate time to read and understand the Membership Agreement and also if the provisions regarding cancellation and non refundable fees were explained sufficiently to him. Mr*** answered “No” to question when asked if his counselor failed to explain any aspect of the membership In conclusion, Mr*** is well aware that there are no refunds, nor is one warranted. We have been working with him to help him find that someone special and will continue to do soIn his statement to the Revdex.com, Mr*** wrote, “I know I can’t get refund because of the contract I signed but I want to get qualiifed introduction that I paid for.” New Jersey Singles will be glad to continue with Mr***’s Membership and we would be happy to offer him the (three) remaining introductions. We request that he contact Susin, the Manager of the Member Services Department to resume and fine-tune his Membership

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** joined New Jersey Singles 6/ for introductions, we have to date sent *** *** introductions and out of the she met for one reason or anotherIntroductions can take anywhere fromto weeks after receiving feedback on her last match, ** *** also put her membership on
hold for awhile*** *** also changed her preferences throughout this process to only jewish and gentlemen with older children which can allow matches to take a little longer*** *** received her last match in December and sent her feedback in on 12/We are currently working on her next introduction as I discussed with her on 1/25/ New Jersey Singles will continue to help *** *** to find her special someone.Tell us why here

Complaint: ***
I am rejecting this response because:Thank you for your responseI don't believe I was sent "10" referralsWhile there were a couple of others that I did not go out with (one didn't want to go out with me after asking me to send him my picture-*** and another one had young kidsI don't believe I am being too particular by asking to date men who are the same faith as I am with children about my kids' ages. Again, thank you for your responseI just want it to go on record how extremely disappointed I have been in this serviceI have felt dismissed many times when I call and couldn't be unhappier with NJ SinglesI am not one to complain but this was a big financial investmentI would love for a partial reimbursement for the remaining referrals I still have left.
Regards,
*** ***

*** met with her counselor for hours building a profile listing what type of gentlemen she was interested in being introduced to*** *** was sent her first introduction that meet all of her preferences , after speaking to him on the phone she discovered his was interested
in becoming a vegan, after hearing this she thought that it would cause complications dining together and decided not to meet him*** *** was sent her second introduction and again did not want to meet him because she did not like his voice over the phone, our members should never judge any of their introductions over the phoneWe look forward to helping *** *** find her special someone

First and foremost New Jersey Singles apologizes that *** *** is having second thoughts on joining our serviceWe understand people do have buyers remorse but *** *** came into our Colts neck office excited and willingly joined our service. New Jersey Singles has a firm “no refund policy”
(See paragraph 4aof the contract, which states: “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENTNew Jersey Singles does not grant refunds or accept cancellations of any kind, unless otherwise stated in the agreement.”)Once a person enrolls in our membership and pays for our services the sale is final. No right exists for that person to obtain a refund any time thereafter simply because that person changed their mind Per paragraph of the agreement, initialed by *** ***, “Processing: included in this purchase price of this contract is a $1,processing feeThe processing fee includes the services New Jersey Singles provides for the initial member interview, member testing, background checks and overall evaluation and screening for New Jersey Singles membership eligibilityUpon enrollment, each file, including testing and written profiles must be processed before any given member is entered into the database and made eligible for introduction.” New Jersey Singles continues to be ready and eager to work with *** *** on finding her special someoneWhen she is ready to resume her membership, we ask that *** *** call *** *** *** and speak to the manager, Susin, who will be happy to assist herWe look forward to hearing from her. New Jersey Singles

New Jersey Singles is responding to the rejection of ourresponse. To clarify what happened withthe first response, we did not use the wrong name. These complaints are identified by an IDnumber. The response was inadvertentlyentered into the wrong ID number. Assoon as we realized what happened, we wrote an apology which perhaps, Ms.*** did not receive. This washuman error and with this response system, unfortunately it could not bereversed. No one is more sorry that thishappened than New Jersey Singles. Wecannot undo what happened and again our apologies. Ms*** stated that New Jersey Singles left out theparticulars that she told us about some of the gentlemen that she metwith. Since we were not on the dateswith her, we cannot know exactly what happened. We do acknowledge that according to Ms***, things occurred thatwere upsetting to her. We expect ourMembers to put their best foot forward and we want their experience to be apositive one. Feedback is veryimportant so that we can fine- tune with the Members to help find them the‘right match’. Everyone is screened inperson before being accepted as a Member of New Jersey Singles. New Jersey Singles is very sorry to hear of the passing ofMs***’s Mom. We only mentionedthat she went on ‘hold’ to explain the series of events that took place duringthe course of the Membership. There wasno other reason. Prior to going ‘onhold’, Ms*** met with her introduction and she said that he was a niceguy. The Member Services Department of New Jersey Singles, takevery copious notes and according to our documentation, Ms*** did callMaria a foul name and did tell her to “go to hell”. In spite of this, the Manager, Susin, calledMs*** the next day and she was unwilling to hear what she had to say,which was evident by her hanging up on Susin. Again, New Jersey Singles would like the opportunity todiscuss the situation with Ms*** if she could do so in a calmmanner. Ms*** was sent introductionsalthough the Membership Agreement was for her to have introductions. Ms*** met of thoseintroductions. We still encourage her toreach out to Susin, the Manager of the Member Services Departmenr to review herMembership and resolve this matter.