Gilarno's Auto Repair

Complaint: ***
I am rejecting this response because: New Jersey Singles has displayed their lack of being a professional institution just by using the wrong ID number and name Ms***Now I am aware that another individual is not satisfied with this service. In response to my mother's illness and passing, it is not of their businessI did I fact inform New Jersey Singles of her illness.I am vehemently refuting the language inwhich Maria stated I usedShe was snickering probably, she couldn't believe the situationI called Susin the next day, not the other way aroundSusin, the manager, never reached out to me.New Jersey Singles have placed me in danger with the man who wanted to take my pictureI refuse his request & left the establishmentHowever, do I know what he did as I walked away? I have given New Jerset Singles chances again and againYet, I refuse to engage with a company that doesn't have any regard for my safety & peace of mind
Regards,
***

Complaint: ***
I am rejecting this response because: Although, I do agree with New Jersey Singles that this situation is not able to be resolvedI do feel that my life could have possibly been in dangerTherefore, I will proceed with filing a complaint with the State of New Jersey Courts
Regards,
***

New Jersey Singles is responding to the rejection of ourresponse. To clarify what happened withthe first response, we did not use the wrong name. These complaints are identified by an IDnumber. The response was inadvertentlyentered into the wrong ID number. Assoon as we realized what happened, we wrote an apology which perhaps, Ms.*** did not receive. This washuman error and with this response system, unfortunately it could not bereversed. No one is more sorry that thishappened than New Jersey Singles. Wecannot undo what happened and again our apologies. Ms*** stated that New Jersey Singles left out theparticulars that she told us about some of the gentlemen that she metwith. Since we were not on the dateswith her, we cannot know exactly what happened. We do acknowledge that according to Ms***, things occurred thatwere upsetting to her. We expect ourMembers to put their best foot forward and we want their experience to be apositive one. Feedback is veryimportant so that we can fine- tune with the Members to help find them the‘right match’. Everyone is screened inperson before being accepted as a Member of New Jersey Singles. New Jersey Singles is very sorry to hear of the passing ofMs***’s Mom. We only mentionedthat she went on ‘hold’ to explain the series of events that took place duringthe course of the Membership. There wasno other reason. Prior to going ‘onhold’, Ms*** met with her introduction and she said that he was a niceguy. The Member Services Department of New Jersey Singles, takevery copious notes and according to our documentation, Ms*** did callMaria a foul name and did tell her to “go to hell”. In spite of this, the Manager, Susin, calledMs*** the next day and she was unwilling to hear what she had to say,which was evident by her hanging up on Susin. Again, New Jersey Singles would like the opportunity todiscuss the situation with Ms*** if she could do so in a calmmanner. Ms*** was sent introductionsalthough the Membership Agreement was for her to have introductions. Ms*** met of thoseintroductions. We still encourage her toreach out to Susin, the Manager of the Member Services Departmenr to review herMembership and resolve this matter

New Jersey Singles is responding to the complaint filed by*** *** ***In her complaint she states that she was given gentlemens’names since she joined in October and we will document herein that this isinaccurate. We feel that with her continuedfeedback and open lines of
communication with us, this Membership could reallywork for her. New Jersey Singles hasbeen servicing *** *** per the terms of the Membership Agreement. *** ***r went in to our Bridgewater, NJ office on10/5/2012, and after an in-depth meeting with our Counselor, ***, she decidedto become a Member of New Jersey Singles. The agreement was that she would receive her first introduction when herMembership was paid in full. We receivedthe payment, dated 10/24/and began the process of matching her. The first introduction was sent 11/8/12. *** *** informed us that although she didspeak to this gentleman, they did not meet. We do not have her written feedback regarding this introduction, as isrequired on the Membership Agreement in paragraph 3f. Nevertheless, we moved on to the nextreferral and *** *** told us that he would not meet her because he feltthat she was too young for him. Per *** the next referral, ***, did not call her. New Jersey Singles is very good aboutreplacing referrals that do not result in a face to face meeting if there is agood reason. In this case the referralwill be replaced for *** *** but it will count as a viable introductionfor ***, since he did not call her According to paragraph 3b of the Membership Agreement, thatwas initialed and signed by *** *** indicating that she read and agreedwith the terms, “For the purposes of this agreement, an introduction is madewhen New Jersey Singles provides you, the Member, with a name and telephonenumber of another member. Introductionsare generally provided at a rate of approximately one to two per eight-weekperiod. However, as introductions areprovided on an AS-AVAILABLE basis, the rate of provided introductions may varywith each individual member. Anintroduction counts against the Membership once the member receives the nameand contact information of another member, whether orally or in writing.” Rather than review every single introduction that was sentto *** *** we will give an overview of what transpired during the course ofher Membership thus far. New JerseySingles sent two referrals to *** *** in November, 2012, two were sent inDecember, 2012, and one introduction was sent January, 2013. Then according to *** *** statement inthis complaint, and according to our records, she placed her Membership on holdfrom February until August 2013. When she reactivated her Membership, *** *** was then sent a referralin October 2013. After thatintroduction, we re-visited a few referrals that she had been previously sent,but did not meet. In total, *** ***rwas sent eight (8) introductions and we are not quite sure how many sheactually met since there is no written feedback on two of the gentlemen. We would like to review her file with her sothat we know exactly how many introductions are still remaining in herMembership. Per paragraph 4a of the Membership Agreement, initialed and signed by *** “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT. New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” The referrals sent to *** *** were sent in a timelyfashion, per the terms of the Membership Agreement. Keep in mind that *** *** did place herMembership on ‘hold’ status for a period of approximately six (6) months. Matches are made after the Member gives ustheir written feedback and there were times when the matching may have takenlonger in between because we were waiting for *** *** feedback. Although *** *** did not meet with all 8referrals, she was sent and we will be glad to discuss replacing those thatwarrant it. It is evident that New Jersey Singles has been workingdiligently to help *** *** find her ‘special someone’. Since there is clearly no refund due, wewould truly like to work with her and discuss moving forward. When she is ready to resume her Membership,we ask that *** *** call ***, the Member Services Manager to review herconcerns. She will be very happy toassist her

*** met with her counselor for hours building a profile listing what type of gentlemen she was interested in being introduced to*** *** was sent her first introduction that meet all of her preferences , after speaking to him on the phone she discovered his was interested
in becoming a vegan, after hearing this she thought that it would cause complications dining together and decided not to meet him*** *** was sent her second introduction and again did not want to meet him because she did not like his voice over the phone, our members should never judge any of their introductions over the phoneWe look forward to helping *** *** find her special someone

Complaint: ***
I am rejecting this response because: Although, I do agree with New Jersey Singles that this situation is not able to be resolvedI do feel that my life could have possibly been in dangerTherefore, I will proceed with filing a complaint with the State of New Jersey Courts
Regards,
***

*** *** joined our service mid December, was welcomed and was sent her first introduction*** *** had trouble getting on our website which we walked her through it and she was able to access itWe also went over all our contacts with her verbally as well as sending it to her in her welcome
letter*** *** is now happy and we are moving forward with the finding *** *** her special someone.Regards,Member ServicesTell us why here

Complaint: ***
I am rejecting this response because:in regard to the answer from this past Thursday when New Jersey Singles used the wrong name, Ms***, they handled the response as callously as they approach their idea of being a premier dating serviceIf a woman has two legs & a man the same, then it's a matchAs noted, they don't care about privacyIf so another persons' name wouldn't be in my emailThis service just doesn't care! In response to today's correspondence, the email conveniently left out the outragious particulars which I had addressed and informed Revdex.com! The various counsellors were even laughing when I reported what had transpired ie., an alcoholic, nose picking, picture taking plus what I had statedIn regard to the gentleman who I spoke to yet never connected & taking a "break", my mother was in the hospital & subsequencially past awayI had informed New Jersey SinglesAgain, they do not care
A final note, yes I was furious yet did not tell Marie to "go to hell", because she was snickering on the other end of the phone
Regards,
***

Complaint: ***
I am rejecting this response because:in regard to the answer from this past Thursday when New Jersey Singles used the wrong name, Ms***, they handled the response as callously as they approach their idea of being a premier dating serviceIf a woman has two legs & a man the same, then it's a matchAs noted, they don't care about privacyIf so another persons' name wouldn't be in my emailThis service just doesn't care! In response to today's correspondence, the email conveniently left out the outragious particulars which I had addressed and informed Revdex.com! The various counsellors were even laughing when I reported what had transpired ie., an alcoholic, nose picking, picture taking plus what I had statedIn regard to the gentleman who I spoke to yet never connected & taking a "break", my mother was in the hospital & subsequencially past awayI had informed New Jersey SinglesAgain, they do not care
A final note, yes I was furious yet did not tell Marie to "go to hell", because she was snickering on the other end of the phone
Regards,
***

Tell us why here..New
Jersey Singles in responding to the complaint filed byMs ***. We have beenservicing Ms*** per the terms of the Membership Agreement and wouldlike to help her find her ‘special someone’. With her feedback and open lines of communication with us, thisMembership could really work for her. Weare truly sorry that she has not been happy with her Membership and would likethe opportunity to change that. Ms*** went in to our office on 11/15/and afteran in-depth meeting with our Counselor, Joyce, she decided to become a Memberof New Jersey Singles. Ms***received a welcome call from us and soon after was sent her first referral,***. According to ***’s feedback, heand Ms*** made plans to meet times and she cancelled each time,giving him the impression that she was too busy to meet. Ms***, however, gave feedback thatthey did meet but there was no chemistry. New Jersey Singles knows how important chemistry is but sometimes thatcan come later, after getting to know the person. The next introduction was *** and Ms*** gavefeedback that they met but she didn’t care for him. The third introduction that Ms*** metwas ***. After they met, Ms***said that he was a nice guy but she had personal problems and needed to put herMembership on ‘hold’, meaning that she did not want to receive anyintroductions at that time. After coming ‘off hold’, Ms*** met the fourthintroduction, ***, and gave feedback that he was nice. The next introduction was *** andalthough they did speak, Ms*** felt that he was very opinionated anddid not want to meet him. She alsostated that she realized that New Jersey Singles is not responsible for theactions of others. Ms*** isright in that we cannot know what the members might say to each other but doexpect them to be courteous and welcoming. The sixth introduction was ***, who according to Ms.***, was just not a good ‘match’. She stated that he talked about himself and did not ask anything abouther. We did not receive written feedbackregarding the seventh introduction, ***. According to ***’s feedback, they did meet. Written feedback is required, per paragraph3f of the Membership Agreement, which was initialed and signed by Ms.***, indicating that she read and agreed with the terms of the Agreement. Per paragraph 4a of the Membership Agreement, initialed byMs***, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT. New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” On 9/2/Ms*** called the Member ServicesDepartment and expressed to one of our matchmakers, that she was not happy withthe last introduction. Ms***then called her a foul name and told her to, “Go to Hell”. This is neveracceptable. Our Member ServicesDepartment is always available to her so that they can resolve the issues andwork together to make this work. Susin,the Manager of the Member Services Department called Ms*** the next dayto discuss her desire to turn things around for her and she did not want todiscuss it. Ultimately, the call endedwhen Ms*** hung up on Susin, who was trying to help her. New Jersey Singles would like the opportunity to discuss thesituation with Ms*** if she could do so calmly and respectfully. Please note that the Membership that Ms.*** contracted for was to meet introductions. We actually sent her introductions and shemet with of them, which exceeded the amount contracted for. Clearly, the Membership Agreement has beenfulfilled and there is no refund dueWe are an excellent Service and haveintroduced countless happy couples. Withfine-tuning and open lines of communication this could happen for Ms***as well. We would like to request thatshe reach out to Susin , the Manager of the Member Services Department todiscuss her concerns hoping to come to a mutual resolution

Tell us why here...New Jersey Singles is responding to this complaint from *** She is not only calling thiscompany a scam but is saying that we took her money and are nowhere to befound. We have reviewed *** ***Membership and clearly, she has been serviced according to the
terms of theMembership Agreement. In addition, wehave been in regular contact with her. We are glad to review the history of her Membership herein. Not only is New Jersey Singles, NOT a scambut we are an excellent service and would like to continue to help *** ***find her ‘special someone’.*** *** came in to our Bridgewater, NJ office on10/26/and met with our Counselor, *** After an in-depth meeting she became a Member of New Jersey SinglesTheMembership fee was $per the Membership Agreement and they agreed that shewould pay $on a credit card that day. The balance of $would be paid by the same credit card on11/26/The fact that this complaint is claiming the purchase price is$is very puzzling*** *** was given a copy of the Agreement so we donot know where that figure came from. She also lists the name of her salesperson as *** and it was not***, it was *** We placed a welcome call to *** *** 10/30/andemailed her first referral 10/31/We left her a message to make sure shereceived the introduction. We thenfollowed up to see how their meeting went and left messages for her 11/7,11/11/11/and on 11/she informed us that they would be meeting thatweekend. When *** *** gave herfeedback on this gentleman she said he was nice, polite, a good age but she wantedsomeone more white collar, more upscale and therefore she did not meet him inperson. Two days after discussing thiswith her by phone *** *** was emailed her next introduction on 12/4, aCollege Professor named *** He isa great guy, intelligent, educated, a family man, nice looking with many traitsthat she was asking for. We neverreceived her feedback on *** but he gave us feedback that he called herand that she texted him back that she is putting her Membership on ‘hold’. This means that she was unavailable to meethim. He was a great match for her, whywould she not meet him? After all, thatis the reason she joined the Service.Per paragraph 3f, “You the Member, are required to providewritten feedback within business days of the receipt of eachintroduction. Written feedback isrequired and essential to the performance of this agreement.” Without the feedback from *** *** we reallydon’t know why she did not meet ***. We are waiting for this feedback.The next introduction was emailed to *** *** on 12/andhis name was ***. She gave feedback 1/6,stating that they met and although he was nice, polite, educated and well-dressed there was no chemistry. That isthe one thing we cannot predict but strive for. With her feedback and fine-tuning we can work with *** *** to helpher find the ‘one’. We are ready to workon the next introduction for *** *** but are waiting for this dispute to beresolved.Paragraph 4a of the Membership Agreement which was initialedand signed by *** *** indicating that she read, signed and agreed with theterms, reads, “EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TORESCIND THIS AGREEMENT. New JerseySingles does not grant refunds or accept cancellations of any kind, unlessotherwise stated in this agreement.” Inaddition, the credit card receipts indicate, “NO REFUN D”.At the conclusion of the meeting with ***, *** ***completed an Interview Quality Questionnaire. Please see question which reads, “Were you given adequate time to readand understand your membership agreement?” and she responded with “Yes” Question asks if provisions 4a and 4b of theMembership Agreement concerning cancellation and non-refundable fees wereexplained sufficiently and she answered “Yes” *** *** responded with “No” when asked inquestion if there was any aspect of the membership that was not explainedsufficiently. New Jersey Singles would like to continue to work with *** *to help her meet great, quality menAfter all, that is what she told usshe came to us for. We were surprised toreceive this dispute and we request that *** *** contact ***, the Managerof the Member Services Department to discuss her concerns She will be very happy to assist her

Complaint: ***
I am rejecting this response because:Thank you for your responseI don't believe I was sent "10" referralsWhile there were a couple of others that I did not go out with (one didn't want to go out with me after asking me to send him my picture-*** and another one had young kidsI don't believe I am being too particular by asking to date men who are the same faith as I am with children about my kids' ages. Again, thank you for your responseI just want it to go on record how extremely disappointed I have been in this serviceI have felt dismissed many times when I call and couldn't be unhappier with NJ SinglesI am not one to complain but this was a big financial investmentI would love for a partial reimbursement for the remaining referrals I still have left.
Regards,
*** ***

New Jersey Singles is responding to the complaint from *** ***. We feel that withcontinued feedback and open lines of communication with us, this Membershipcould work for her and we would like to make that happen. *** *** states that she was told that the backgroundchecks
take two weeks. This is not thecase, background checks are done immediately upon someone becoming a Member sothat the processing can be completed and they could be welcomed and matched Just to be clear, we are referring to acriminal background check. On 12/3/2014, *** *** went in to our Colts Neck, NJ officeand after an in-depth meeting with our Counselor, Lauren, she decided to becomea Member of New Jersey Singles. Wewelcomed *** *** by telephone on 12/4. New Jersey Singles does not do credit checks but we do fillout a ‘qualification’ sheet that entails asking detailed questions regardingtheir finances. On completion, theperspective Member signs it, which means that they are declaring thateverything they told us is true. What weare looking for is that the person be financially stable. *** *** would have gone through thissame procedure. *** *** is claimingthat her first introduction told her that he was in debt and was liquidatinghis business. Although this informationis extremely confidential, we will say that on examining this gentleman’s‘qualification’ sheet, he was financially stable when he joined. Perhaps, since he is in his mid seventies, heis liquidating his business for retirement purposes. The second introduction, *** *** is claiming, has hadlegal issues. New Jersey Singles cannotherein discuss this gentleman’s situation due to confidentiality. *** *** told us that she did her ownbackground check on this gentleman and that she believed that people do changein life. *** *** gave feedback thatshe liked him, that he was intelligent, well spoken and that they had a lot incommon. Even after doing the backgroundcheck, *** *** continued to date this gentleman. Had she told us of her concerns prior tomeeting this gentleman, we would have replaced this introduction withoutquestion. Although they did ‘date’several times, in good faith, we will be glad to add another introduction toreplace it. Per paragraph 4a of the Membership Agreement, initialed andsigned by *** ***, indicating that she read and agreed with the terms,“EXCEPT WHAT IS OTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THISAGREEMENT. New Jersey Singles does notgrant refunds or accept cancellations of any kind, unless otherwise stated inthis agreement.” Additionally, thecredit card receipts state, “NO REFUND”. Before leaving the Colts Neck office, *** *** completedand signed an “Interview Quality Questionnaire”. She answered “Yes” to questions and 8asking if she was given adequate time to read and understand the MembershipAgreement and also if the provisions regarding cancellation and non-refundablefees were explained sufficiently to her. *** *** answered “No” to question when asked if her counselorfailed to explain any aspect of the membership As you can see, *** *** was well aware ofthe cancellation policy. In the interest of resolving this complaint, New JerseySingles has agreed to replace one of the introductions that *** *** haddated. The third gentleman was a great‘match’ for *** *** but they decided not to meet because he lived in herdevelopment. We will also agree toreplace that introductionTherefore, of the three introductions that were sentto *** ***, we are replacing two of them so she still has four referralsremaining of the five to be provided per the Membership Agreement. We feel that together we could work towardsour mutual goal, which is for *** *** to meet her ‘special someone’. When she is ready to resume her Membership,we suggest that *** *** call Susin, the Manager of the Member ServicesDepartment. She will be very happy toassist her

Tell us why here...New JerseySingles received this complaint from *** *** *** requesting a partialrefund. It is evident that we haveworked diligently with *** *** to help her find her ‘special someone’. With continued feedback and open lines ofcommunication, *** *** can be
very successful with our Service.*** ***went in to our Bridgewater, NJ office on 5/6/2014, and after an in-depthmeeting with our Counselor* *** she decided to become a Member of New JerseySingles. On 5/12, *** *** received awelcome call from us and on 5/13, she approved and was sent her firstintroduction named *** *** *** gavefeedback after meeting *** and said that they may be meeting again. She said that he was polite, a business ownerand tall but she felt that he didn’t have as much free time as she did. What is important to note here is that shedid indicate that she would see him again. *** *** spoke to the next referral, *** but they did notmeet. Although she felt that they hadnothing in common, the feedback was not more specific and it is through this feedbackthat we fine-tune the process. Of coursethis referral will be replaced, thus there would be more referralsremainingThe nextintroduction was *** and *** *** gave feedback that he, “matched mycriteria, and we have a great timetogether”. She mentioned that he is “smart,tall, handsome, honest, great chemistry”. She went on to say that they weren’t sure if they can make arelationship together, work All and all,this was a great introduction!It isimportant to note that the Membership that *** *** chose, includes afeature called Selective Screening. Perparagraph 3a of the Membership Agreement, “A Member with the SelectiveScreening option will be contacted via telephone by Membership Services withpotential introductions. At that timethe member may accept or decline such introduction.” If at any time *** *** was presented withan introduction that she did not care to meet, she had the option to say ‘no’. She herself approved each and everyintroduction before we went ahead and e-mailed it to her. These were quality guys that fit her criteriaor she would not have approved them to begin with.When *** gave feedback on the next introduction, ***, she told us that they hada depressing conversation about his ex-wife and daughter. With all due respect, since we were not privyto their conversation we do not know what prompted the conversation to takethat turn. Nor do we have any controlover what the Members may say to each other. We screen our potential Members very carefully and all we can do in thisinstance is apologize and move on. Hadthey met in person, it is possible that they would have liked each other,however, we will be glad to replace this introduction. *** *** then stated that, “there are nodecent single men my age.” We have manygreat gentlemen in her age range, and urge *** *** to keep giving usfeedback and we will work together to introduce her to them. New Jersey Singles has so many successstories and we would like her to be one of them.*** ***gave feedback on the next referral, *** saying that they spoke but did notmeet. She indicated that their schedulesdid not ‘mesh’ and then he said that he was dating someone. New Jersey Singles would not knowingly send areferral for someone that was unavailable. This is something we could only know if the Member informed us ofsuch. We are sorry this happened andagreed to move on.The mostrecent introduction was approved by *** *** and was e-mailed 12/5. *** is professional, a Software Engineer,who is very active and likes skiing and playing tennis just as she does. *** *** gave feedback that they met andthat they won’t be meeting again. Sheindicated that she believes that the person making the matches should meet bothMembersWe would like to invite *** *** to make an appointment to meetwith ***, the Manager of the Member Services Department. She will be more than happy to meet with herin person and the door was always open for her to do so. *** can be reached at *** *** *** Monday thruFridayPerparagraph 3b of the Membership Agreement, “For the purposes of this agreement,an introduction is made when New Jersey Singles provides you, the Member, witha name and a telephone number of anothermember. Introductions are generallyprovided at a rate of approximately one to two per eight-week period. However, as introductions are provided on anAS-AVAILABLE basis, the rate of provided introductions may vary with eachindividual member. An introductioncounts against the Membership once the member receives the name and contactinformation of another member, whether orally or in writing.” Per this Agreement, it is evident that *** was sent introductions in a timely fashion. She joined in May and was sent six (6)introductions and met with three (3) of them. Per the Agreement that was just quoted, we could have counted all six(6) introductions but we were gracious enough to replace three of them sincethey didn’t result in a face to face meeting. Thus, there are still twelve (12) more introductions remaining .Perparagraph 4a of the Membership Agreement that was initialed and signed by *** indicating that she read and agreed with the terms, “EXCEPT WHAT ISOTHERWISE PROVIDED HEREIN, THERE IS NO RIGHT TO RESCIND THIS AGREEMENT. New Jersey Singles does not grant refunds oraccept cancellations of any kind, unless otherwise stated in this agreement.” Additionally, the credit card receipt signedby *** *** indicates, “NO REFUND”.Afterreviewing *** ***’s Membership, it is evident that New Jersey Singles hasbeen working with her to make her happy. We continue to be ready and eager to fulfill the terms of the MembershipAgreement and we would like to move on to her next introduction. New Jersey Singles feels that *** *** canbe truly happy with her Membership and as we said, the Membership ServicesDepartment would welcome the opportunity to meet with her in person. When she is ready to resume her Membership werequest that *** *** contact ***, the Manager of the Member ServicesDepartment and she will be very happy to assist her

*** joined New Jersey Singles 6/ for introductions, we have to date sent *** *** introductions and out of the she met for one reason or anotherIntroductions can take anywhere fromto weeks after receiving feedback on her last match, ** *** also put her membership on
hold for awhile*** *** also changed her preferences throughout this process to only jewish and gentlemen with older children which can allow matches to take a little longer*** *** received her last match in December and sent her feedback in on 12/We are currently working on her next introduction as I discussed with her on 1/25/ New Jersey Singles will continue to help *** *** to find her special someone.Tell us why here

Complaint: ***
I am rejecting this response because: Please see attached document with my written explanation
Regards,
*** ***
** ***